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Chapter 4 Running the Dell Diagnostics 4-1 Features of the Dell Diagnostics 4-1 When to Use the Dell Diagnostics 4-1 Before You Start Testing 4-1 Starting the Dell Diagnostics 4-2 How to Use the Dell Diagnostics 4-3 Confirming the System Configuration Information 4-4 How to Use the Menu 4-5 Main Menu Categories 4-5 Run... for Error Messages 4-8 Test Limits 4-8 About 4-8 Key-Help 4-8 Quit 4-8 Tests in the Dell Diagnostics 4-9 Error Messages 4-12 RAM Test Group 4-12 Subtests 4-12 Why Run a RAM Test 4-12 System Set Test Group 4-12 Subtests 4-12 Why Run a System Set Test 4-...
Chapter 4 Running the Dell Diagnostics 4-1 Features of the Dell Diagnostics 4-1 When to Use the Dell Diagnostics 4-1 Before You Start Testing 4-1 Starting the Dell Diagnostics 4-2 How to Use the Dell Diagnostics 4-3 Confirming the System Configuration Information 4-4 How to Use the Menu 4-5 Main Menu Categories 4-5 Run... for Error Messages 4-8 Test Limits 4-8 About 4-8 Key-Help 4-8 Quit 4-8 Tests in the Dell Diagnostics 4-9 Error Messages 4-12 RAM Test Group 4-12 Subtests 4-12 Why Run a RAM Test 4-12 System Set Test Group 4-12 Subtests 4-12 Why Run a System Set Test 4-...
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...finishes booting, immediately back up your data and replace your support desk or Dell Computer Corporation. System Messages (continued) Message Cause Action Unexpected interrupt in the Dell Diagnostics. WARNING: Dell's Disk Monitoring System has detected that indicates it has detected possible error conditions... for status information. "Running the Dell Diagnostics." Restore the data to None. If a replacement drive is not immediately available and the drive is advisable to immediately back up the data. Run the RAM Test Group and the Keyboard Con- Table...
...finishes booting, immediately back up your data and replace your support desk or Dell Computer Corporation. System Messages (continued) Message Cause Action Unexpected interrupt in the Dell Diagnostics. WARNING: Dell's Disk Monitoring System has detected that indicates it has detected possible error conditions... for status information. "Running the Dell Diagnostics." Restore the data to None. If a replacement drive is not immediately available and the drive is advisable to immediately back up the data. Run the RAM Test Group and the Keyboard Con- Table...
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... parallel port test failure Run the Serial/Infrared Port Test Group and the Parallel Port Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." 4-2-1 No time tick Otherwise, see Chapter 7, "Getting Help," for instructions on obtaining technical assistance....7, "Getting Help," for instructions on obtaining tected mode technical assistance. 4-3-1 Memory failure above address 0FFFFh Run the RAM Test Group in the Dell Diagnostics, if possible. System Beep Codes (continued) Code Cause Action 3-2-4 Keyboard Controller Test failure Run the Keyboard ...
... parallel port test failure Run the Serial/Infrared Port Test Group and the Parallel Port Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." 4-2-1 No time tick Otherwise, see Chapter 7, "Getting Help," for instructions on obtaining technical assistance....7, "Getting Help," for instructions on obtaining tected mode technical assistance. 4-3-1 Memory failure above address 0FFFFh Run the RAM Test Group in the Dell Diagnostics, if possible. System Beep Codes (continued) Code Cause Action 3-2-4 Keyboard Controller Test failure Run the Keyboard ...
Diagnostics and Troubleshooting Guide
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... this table, see "Troubleshooting the Video Subsystem" in Chapter 6. 5-1-4 BIOS execution error Run the System Set Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." 5-1-2 BIOS update error-no RAM in system See "Troubleshooting System Memory" in Chapter 6. 5-1-3 BIOS update error-external video card detected If a video expansion card is...
... this table, see "Troubleshooting the Video Subsystem" in Chapter 6. 5-1-4 BIOS execution error Run the System Set Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." 5-1-2 BIOS update error-no RAM in system See "Troubleshooting System Memory" in Chapter 6. 5-1-3 BIOS update error-external video card detected If a video expansion card is...
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Dell Computer Corporation Dell System Diagnostics Version X.XX Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared Ports Parallel Ports SCSI Devices ... None Serial/IR Ports Integrated Audio None Embedded Server Management Main Menu: Run seLect Subtest Options Test_limits About Key_help Quit Display the Run Menu. Dell Diagnostics Screen Confirming the System Configu- ration Information When you boot your system from your diagnostics diskette, the diagnostics checks your computer system. Instead...
Dell Computer Corporation Dell System Diagnostics Version X.XX Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared Ports Parallel Ports SCSI Devices ... None Serial/IR Ports Integrated Audio None Embedded Server Management Main Menu: Run seLect Subtest Options Test_limits About Key_help Quit Display the Run Menu. Dell Diagnostics Screen Confirming the System Configu- ration Information When you boot your system from your diagnostics diskette, the diagnostics checks your computer system. Instead...
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... The contents of testing done. This parameter allows you to either a printer or a file, in numbers over the digits of messages generated. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the Hard-Disk Drives (Non-SCSI) Test Group, the Serial/Infrared Ports Test... you have selected. CAUTION: It is an ordinary ASCII text file. About About in effect during all tests. Test Limits NOTE: The Dell Diagnostics sets default limits on your operating system environment. The values you selected under Test Limits remain in the Main menu lists all error messages...
... The contents of testing done. This parameter allows you to either a printer or a file, in numbers over the digits of messages generated. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the Hard-Disk Drives (Non-SCSI) Test Group, the Serial/Infrared Ports Test... you have selected. CAUTION: It is an ordinary ASCII text file. About About in effect during all tests. Test Limits NOTE: The Dell Diagnostics sets default limits on your operating system environment. The values you selected under Test Limits remain in the Main menu lists all error messages...
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Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache. (Some computers include expanded or extended memory; Each subtest is designed to detect any errors that may ...groups and subtests within each system. Multiprocessor Test For systems with a status message stating Component not present (or disabled). Tests in the Dell Diagnostics To troubleshoot components or devices, run , but they are exercised during normal operation. all of your diagnostics diskette. USB Register ...
Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache. (Some computers include expanded or extended memory; Each subtest is designed to detect any errors that may ...groups and subtests within each system. Multiprocessor Test For systems with a status message stating Component not present (or disabled). Tests in the Dell Diagnostics To troubleshoot components or devices, run , but they are exercised during normal operation. all of your diagnostics diskette. USB Register ...
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...devices and to display information about the types of SCSI devices installed and the resources allocated to transmit and receive data. Dell Diagnostics Tests (continued) Subtests Description Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test...Tests the components through which peripherals that precedes the Index. Software Reset Test Compatibility ID Test Interrupt Test DMA Test FIFO RAM Test Initial Reset Status Test Internal Register Test Dual Channel Test Tests the operation of these tests appear for each system...
...devices and to display information about the types of SCSI devices installed and the resources allocated to transmit and receive data. Dell Diagnostics Tests (continued) Subtests Description Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test...Tests the components through which peripherals that precedes the Index. Software Reset Test Compatibility ID Test Interrupt Test DMA Test FIFO RAM Test Initial Reset Status Test Internal Register Test Dual Channel Test Tests the operation of these tests appear for each system...
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... subtests in this chapter because the errors that the software is functioning properly by a reference to be resolved only with Dell technical assistance. Why Run a RAM Test? Faulty memory can cause a variety of the Diagnostics Checklist found in different programs. • You get parity errors... Memory Test also performs an address check, as well as usual, or a proven piece of these messages can be happening in the Dell Diagnostics, error messages may not, at fault. (You can confirm that generate these messages, also see Chapter 7. On systems without flash...
... subtests in this chapter because the errors that the software is functioning properly by a reference to be resolved only with Dell technical assistance. Why Run a RAM Test? Faulty memory can cause a variety of the Diagnostics Checklist found in different programs. • You get parity errors... Memory Test also performs an address check, as well as usual, or a proven piece of these messages can be happening in the Dell Diagnostics, error messages may not, at fault. (You can confirm that generate these messages, also see Chapter 7. On systems without flash...
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RAM, performs a data pattern and address uniqueness test. Why Run a System ...longer be activated by writing patterns to process a simple set of other test groups or subtests in the Dell Diagnostics. The System Set Test Group also verifies the proper operation of memory-resident instructions. You should record... microprocessor is functioning properly by the microprocessor for event counting, frequency generation, and other functions. Running the Dell Diagnostics 4-13 Only the functions that can communicate with the microprocessor and that the interrupt controllers send the ...
RAM, performs a data pattern and address uniqueness test. Why Run a System ...longer be activated by writing patterns to process a simple set of other test groups or subtests in the Dell Diagnostics. The System Set Test Group also verifies the proper operation of memory-resident instructions. You should record... microprocessor is functioning properly by the microprocessor for event counting, frequency generation, and other functions. Running the Dell Diagnostics 4-13 Only the functions that can communicate with the microprocessor and that the interrupt controllers send the ...
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Why Run the Mouse Test? A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running a subtest in the proper form. these possibilities have entered the command in the Diskette Drives Test Group: • An error message ...to all tracks • Read Test Positions the read/write heads at each cylinder of the diskette for the Mouse Test Group. Three sources of RAM-related problems include the configuration of a program (which changes the function of the mouse or touch pad), memory-resident programs such as causes, ...
Why Run the Mouse Test? A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running a subtest in the proper form. these possibilities have entered the command in the Diskette Drives Test Group: • An error message ...to all tracks • Read Test Positions the read/write heads at each cylinder of the diskette for the Mouse Test Group. Three sources of RAM-related problems include the configuration of a program (which changes the function of the mouse or touch pad), memory-resident programs such as causes, ...
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... Interface Test Group The subtests in a network environment. NOTE: For some controllers, this test. On controllers with memorymapped shared RAM. The Registers Test subtest checks the interrupt generation capability of the following functions: • Software Reset Test Checks for communication ...subtest also tests interrupt generation and registerspecific functionality based on the type of an active audio controller in your system Running the Dell Diagnostics 4-21 Subtests The eleven subtests in the Audio Test Group confirm the following : • Poor network connections ...
... Interface Test Group The subtests in a network environment. NOTE: For some controllers, this test. On controllers with memorymapped shared RAM. The Registers Test subtest checks the interrupt generation capability of the following functions: • Software Reset Test Checks for communication ...subtest also tests interrupt generation and registerspecific functionality based on the type of an active audio controller in your system Running the Dell Diagnostics 4-21 Subtests The eleven subtests in the Audio Test Group confirm the following : • Poor network connections ...
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... and audio controller can play them through the built-in speakers • Analog Sound Playback Test Tests whether the system can exchange signals • FIFO RAM Test Checks the read/write capabilities and status of the audio controller • Initial Reset Status Test Verifies the reset values of the extended registers...
... and audio controller can play them through the built-in speakers • Analog Sound Playback Test Tests whether the system can exchange signals • FIFO RAM Test Checks the read/write capabilities and status of the audio controller • Initial Reset Status Test Verifies the reset values of the extended registers...
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... program, and update the system configuration information. 14. Go to step 11. 11. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in the System Setup program is set to On, the Num Lock indicator should flash momentarily...Turn off . Reinstall one of memory installed match the Total Memory or System Memory setting? If a random-access memory (RAM) error message appears, the computer probably has a memory problem. When you removed in the Dell Diagnostics. Turn on obtaining technical assistance. Yes. Checking Inside Your Computer 6-5
... program, and update the system configuration information. 14. Go to step 11. 11. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in the System Setup program is set to On, the Num Lock indicator should flash momentarily...Turn off . Reinstall one of memory installed match the Total Memory or System Memory setting? If a random-access memory (RAM) error message appears, the computer probably has a memory problem. When you removed in the Dell Diagnostics. Turn on obtaining technical assistance. Yes. Checking Inside Your Computer 6-5
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CAUTION: See "Protecting Against Electrostatic Discharge" in an expansion slot. Reseat the SIMMs in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Replace the computer cover, reconnect the system to determine whether the card is a ...the computer cover. 10. Yes. Go to step 9. No. Go to step 14. 13. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in their power sources. Turn off the system, including any telephone or telecommunication lines and turn it ...
CAUTION: See "Protecting Against Electrostatic Discharge" in an expansion slot. Reseat the SIMMs in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Replace the computer cover, reconnect the system to determine whether the card is a ...the computer cover. 10. Yes. Go to step 9. No. Go to step 14. 13. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in their power sources. Turn off the system, including any telephone or telecommunication lines and turn it ...
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... random-access memory Operating System/2 one-time programmable programmable array logic Peripheral Component Interconnect Abbreviation or Acronym PCMCIA PGA POST ppm PQFP PS/2 PVC QIC RAM RAMDAC REN RFI RGB ROM rpm RTC SCSI sec SIMM SRAM SVGA TFT tpi TSR TV Description Personal Computer Memory Card International Association pin grid...
... random-access memory Operating System/2 one-time programmable programmable array logic Peripheral Component Interconnect Abbreviation or Acronym PCMCIA PGA POST ppm PQFP PS/2 PVC QIC RAM RAMDAC REN RFI RGB ROM rpm RTC SCSI sec SIMM SRAM SVGA TFT tpi TSR TV Description Personal Computer Memory Card International Association pin grid...
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M Main menu categories, 4-5, 4-6, 4-8 math coprocessor System Set Test Group, 4-13 testing, 4-13 memory checking for address conflicts, 3-3 conventional, 3-1 expanded, 3-1 extended, 3-1 RAM Test Group, 4-12 troubleshooting, 6-5 messages about, 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13...
M Main menu categories, 4-5, 4-6, 4-8 math coprocessor System Set Test Group, 4-13 testing, 4-13 memory checking for address conflicts, 3-3 conventional, 3-1 expanded, 3-1 extended, 3-1 RAM Test Group, 4-12 troubleshooting, 6-5 messages about, 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13...
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R RAM, 4-20 RAM Test Group, 4-12 returns, 7-5 Run Main menu category, 4-5 S safety instructions for preventing ESD, vi general, v safety precautions for preventing electrostatic discharge, 6-1...16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set Test Group, 4-12 System Setup program, 1-4 T ...
R RAM, 4-20 RAM Test Group, 4-12 returns, 7-5 Run Main menu category, 4-5 S safety instructions for preventing ESD, vi general, v safety precautions for preventing electrostatic discharge, 6-1...16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set Test Group, 4-12 System Setup program, 1-4 T ...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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... (maximum 32 bits Architecture 64-bit (nonparity) noninterleaved DIMM sockets two DIMM capacities 32-, 64-, and 128-MB SDRAM Standard RAM 32 MB minimum Maximum RAM 256 MB BIOS address F8000h Externally accessible bays one 3.5-inch bay for diskette, tape, or CD-ROM drive; A-2 Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide
... (maximum 32 bits Architecture 64-bit (nonparity) noninterleaved DIMM sockets two DIMM capacities 32-, 64-, and 128-MB SDRAM Standard RAM 32 MB minimum Maximum RAM 256 MB BIOS address F8000h Externally accessible bays one 3.5-inch bay for diskette, tape, or CD-ROM drive; A-2 Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide
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...shares a card- slot opening with an ISA connector) ISA expansion-card connectors three (one for diskette, tape, or CD-ROM drives; A-2 Dell OptiPlex G1 Midsize Managed PC Reference and Installation Guide Bus types PCI and ISA Bus speed PCI: 33 MHz ISA: 8.33 MHz PCI expansion-card connectors ...width (maximum 32 bits Architecture 64-bit (nonparity) noninterleaved DIMM sockets two DIMM capacities 32-, 64-, and 128-MB SDRAM Standard RAM 32 MB minimum Maximum RAM 256 MB BIOS address F8000h Externally accessible bays two 5.25-inch bays for a 1.6-inch-high hard-disk drive NOTE: For ...
...shares a card- slot opening with an ISA connector) ISA expansion-card connectors three (one for diskette, tape, or CD-ROM drives; A-2 Dell OptiPlex G1 Midsize Managed PC Reference and Installation Guide Bus types PCI and ISA Bus speed PCI: 33 MHz ISA: 8.33 MHz PCI expansion-card connectors ...width (maximum 32 bits Architecture 64-bit (nonparity) noninterleaved DIMM sockets two DIMM capacities 32-, 64-, and 128-MB SDRAM Standard RAM 32 MB minimum Maximum RAM 256 MB BIOS address F8000h Externally accessible bays two 5.25-inch bays for a 1.6-inch-high hard-disk drive NOTE: For ...