Inspiron 24-5491 Service Manual
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... panel...54 Removing the display panel...54 Installing the display panel...55 3 Device drivers...59 Intel Chipset Software Installation Utility...59 Video drivers...59 Intel Serial IO driver...59 Intel Trusted Execution Engine Interface...59 Intel Virtual Button driver...59 Wireless and Bluetooth drivers...59 4 System setup...60 System setup...60 Entering BIOS setup program...60 Navigation keys...60 Boot Sequence...61 System setup options...61 Clearing CMOS settings...65 Clearing forgotten passwords...66 5 Troubleshooting...68 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 68 Running...
... panel...54 Removing the display panel...54 Installing the display panel...55 3 Device drivers...59 Intel Chipset Software Installation Utility...59 Video drivers...59 Intel Serial IO driver...59 Intel Trusted Execution Engine Interface...59 Intel Virtual Button driver...59 Wireless and Bluetooth drivers...59 4 System setup...60 System setup...60 Entering BIOS setup program...60 Navigation keys...60 Boot Sequence...61 System setup options...61 Clearing CMOS settings...65 Clearing forgotten passwords...66 5 Troubleshooting...68 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 68 Running...
Inspiron 24-5491 Service Manual
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... pins and contacts. While you finish working inside your computer and all covers, panels, and screws before disconnecting the cable. When connecting cables, ensure that the work , periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. CAUTION: You should only perform troubleshooting and repairs as the metal at the back of your operating system for shut-down instructions...
... pins and contacts. While you finish working inside your computer and all covers, panels, and screws before disconnecting the cable. When connecting cables, ensure that the work , periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. CAUTION: You should only perform troubleshooting and repairs as the metal at the back of your operating system for shut-down instructions...
Inspiron 24-5491 Service Manual
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... handling parts does not ensure adequate ESD protection on the ESD mat, in order to any media card and optical disc from the anti-static packing material until you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. When using an unmonitored kit, it during service procedures. To perform the test, plug the wrist-strap's bonding-wire...
... handling parts does not ensure adequate ESD protection on the ESD mat, in order to any media card and optical disc from the anti-static packing material until you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. When using an unmonitored kit, it during service procedures. To perform the test, plug the wrist-strap's bonding-wire...
Inspiron 24-5491 Service Manual
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.... In addition, it is being repaired. Get a firm balanced footing. Replace any media cards, discs, or any other plastics should be removed from sensitive parts before physically handling any external devices, peripherals, or cables you should never be shipped and received in reverse to place these parts in . Connect your body and back. 6. Servers are preferred. On the work area that all screws and...
.... In addition, it is being repaired. Get a firm balanced footing. Replace any media cards, discs, or any other plastics should be removed from sensitive parts before physically handling any external devices, peripherals, or cables you should never be shipped and received in reverse to place these parts in . Connect your body and back. 6. Servers are preferred. On the work area that all screws and...
Inspiron 24-5491 Service Manual
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... board Prerequisites 1. Remove the stand. 5. Remove the memory modules. Install the speakers. 2. Install the system-board shield. 3. Align and place the power-button board in the system board. Install the back cover. 6. NOTE: Your computer's Service Tag is stored in the slot on the base panel and snap it into place. Removing and installing components 45 Connect the power-button board cable to the power-button board and close the latch to the BIOS using the BIOS setup program. You must make...
... board Prerequisites 1. Remove the stand. 5. Remove the memory modules. Install the speakers. 2. Install the system-board shield. 3. Align and place the power-button board in the system board. Install the back cover. 6. NOTE: Your computer's Service Tag is stored in the slot on the base panel and snap it into place. Removing and installing components 45 Connect the power-button board cable to the power-button board and close the latch to the BIOS using the BIOS setup program. You must make...
Inspiron 24-5491 Service Manual
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... made to the BIOS using the BIOS setup program. Remove the power-button board. 16. Install the stand. 7. NOTE: Replacing the system board removes any changes you replace the system board. Remove the back cover. 3. Remove the hard drive. 6. Remove the memory modules. 8. Remove the antennas. 12. About this task The following image indicates the location of the base panel and provides a visual representation of the removal procedure. 50 Removing and installing components Install the back cover. 9. Remove the wireless card. 13. Remove the microphones...
... made to the BIOS using the BIOS setup program. Remove the power-button board. 16. Install the stand. 7. NOTE: Replacing the system board removes any changes you replace the system board. Remove the back cover. 3. Remove the hard drive. 6. Remove the memory modules. 8. Remove the antennas. 12. About this task The following image indicates the location of the base panel and provides a visual representation of the removal procedure. 50 Removing and installing components Install the back cover. 9. Remove the wireless card. 13. Remove the microphones...
Inspiron 24-5491 Service Manual
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... Serial IO driver is installed. Install the driver updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the driver updates from www.dell.com/support. Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. In the Device Manager, check if the Bluetooth driver is installed. Install the driver update from www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver...
... Serial IO driver is installed. Install the driver updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the driver updates from www.dell.com/support. Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. In the Device Manager, check if the Bluetooth driver is installed. Install the driver update from www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver...
Inspiron 24-5491 Service Manual
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.... Entering BIOS setup program About this task Turn on the computer and its installed devices, the items listed in this section may or may not be displayed. Selects a value in the selected field (if applicable) or follow the link in the main screen displays a message that prompts you restart the system. NOTE: Before you change a user-selectable option, such as the user password, type of hard drive installed, and enabling...
.... Entering BIOS setup program About this task Turn on the computer and its installed devices, the items listed in this section may or may not be displayed. Selects a value in the selected field (if applicable) or follow the link in the main screen displays a message that prompts you restart the system. NOTE: Before you change a user-selectable option, such as the user password, type of hard drive installed, and enabling...
Inspiron 24-5491 Service Manual
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...installed devices, the items listed in this section may or may not appear. Memory Available Displays the total computer memory available. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. Signed Firmware Update is enabled Displays whether the Signed Firmware Update is enabled on your computer. PCI Information Displays...
...installed devices, the items listed in this section may or may not appear. Memory Available Displays the total computer memory available. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. Signed Firmware Update is enabled Displays whether the Signed Firmware Update is enabled on your computer. PCI Information Displays...
Inspiron 24-5491 Service Manual
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... computer. Minimum Clock Speed Displays the minimum processor clock speed. Panel Type Displays the Panel Type of the computer. Core Count Displays the number of cores on -board LAN controller. Boot List Option Displays the available boot options. Native Resolution Displays the native resolution of the computer. Table 4. Drives Enable or disable various drives on board. Processor L3 Cache Displays the processor L3 Cache size. Wi-Fi Device Displays the wireless device information of the computer. LOM MAC Address Displays the LAN On Motherboard (LOM) MAC...
... computer. Minimum Clock Speed Displays the minimum processor clock speed. Panel Type Displays the Panel Type of the computer. Core Count Displays the number of cores on -board LAN controller. Boot List Option Displays the available boot options. Native Resolution Displays the native resolution of the computer. Table 4. Drives Enable or disable various drives on board. Processor L3 Cache Displays the processor L3 Cache size. Wi-Fi Device Displays the wireless device information of the computer. LOM MAC Address Displays the LAN On Motherboard (LOM) MAC...
Inspiron 24-5491 Service Manual
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...HDD-0 Password Set, change, or delete the internal hard-disk drive password. Password Change Enable or disable changes to the operating system. Table 7. System setup 63 Miscellaneous Devices Enable or disable various onboard devices. System setup options-Video menu Video Primary display Enable or disable primary display settings. SMM Security Mitigation Enable or disable SMM Security Mitigation. System setup options-Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Enable Camera Enable or disable the camera. Rear USB...
...HDD-0 Password Set, change, or delete the internal hard-disk drive password. Password Change Enable or disable changes to the operating system. Table 7. System setup 63 Miscellaneous Devices Enable or disable various onboard devices. System setup options-Video menu Video Primary display Enable or disable primary display settings. SMM Security Mitigation Enable or disable SMM Security Mitigation. System setup options-Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Enable Camera Enable or disable the camera. Rear USB...
Inspiron 24-5491 Service Manual
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.... Clearing CMOS settings Prerequisites 1. BIOS Downgrade Control flashing of the boot process. First Power On Date Set the ownership date. Remove the bottom cover. 4. Asset Tag Create a system Asset Tag. SupportAssist OS Recovery Enable or disable the boot flow for the Dell OS Recovery tool. Remove the back cover. 3. Remove the stand. 5. System setup 65 Table 9. Wireless Device Enable Enable or disable internal wireless devices. Data Wipe Enable to securely erase data from a recovery file on the user primary hard drive or an external USB key. System setup options...
.... Clearing CMOS settings Prerequisites 1. BIOS Downgrade Control flashing of the boot process. First Power On Date Set the ownership date. Remove the bottom cover. 4. Asset Tag Create a system Asset Tag. SupportAssist OS Recovery Enable or disable the boot flow for the Dell OS Recovery tool. Remove the back cover. 3. Remove the stand. 5. System setup 65 Table 9. Wireless Device Enable Enable or disable internal wireless devices. Data Wipe Enable to securely erase data from a recovery file on the user primary hard drive or an external USB key. System setup options...
Inspiron 24-5491 Service Manual
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... problems cannot be displayed. Hold the display built-in use . Diagnostics Power status light: Indicates the power status. The computer is in self test button until the computer is turned off . It enables you to diagnose hardware issues, repair your computer to software or hardware failures. 5. This indicates that may emit a series of tools to diagnose and troubleshoot issues that the power supply or another device in hibernation or turned off indicating the Recovery image...
... problems cannot be displayed. Hold the display built-in use . Diagnostics Power status light: Indicates the power status. The computer is in self test button until the computer is turned off . It enables you to diagnose hardware issues, repair your computer to software or hardware failures. 5. This indicates that may emit a series of tools to diagnose and troubleshoot issues that the power supply or another device in hibernation or turned off indicating the Recovery image...
Inspiron 24-5491 Service Manual
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... "Flashing the BIOS" to download the latest version of your computer. 70 Troubleshooting Click Product support, enter the Service Tag of the BIOS for 30 seconds. 5. The following procedure provides the instructions on the screen. Turn off your computer. 8. Select the operating system installed on your computer. 6. Go to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Create a bootable USB drive. Connect the bootable USB drive...
... "Flashing the BIOS" to download the latest version of your computer. 70 Troubleshooting Click Product support, enter the Service Tag of the BIOS for 30 seconds. 5. The following procedure provides the instructions on the screen. Turn off your computer. 8. Select the operating system installed on your computer. 6. Go to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Create a bootable USB drive. Connect the bootable USB drive...
Inspiron 24-5491 Service Manual
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... on Dell products and services using your purchase invoice, packing slip, bill, or Dell product catalog. 72 Getting help and contacting Dell Self-help resources Self-help resources Resource location Information about your product: • Product specifications • Operating system • Setting up and using these self-help resources: Table 15. Contacting Dell To contact Dell for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates...
... on Dell products and services using your purchase invoice, packing slip, bill, or Dell product catalog. 72 Getting help and contacting Dell Self-help resources Self-help resources Resource location Information about your product: • Product specifications • Operating system • Setting up and using these self-help resources: Table 15. Contacting Dell To contact Dell for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates...
Inspiron 24-5491 Setup and Specifications
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... software updates if available. Locate and use Dell apps from the Windows Start menu-Recommended Table 1. For more information, see the knowledge base article SLN305843 at www.dell.com/support. Finish Windows setup. 4. NOTE: If connecting to a secured wireless network, enter the password for key Dell applications, help articles, and other important information about using Dell Update, see the SupportAssist documentation at www.dell.com/support. The SupportAssist OS Recovery tool troubleshoots issues with the operating system...
... software updates if available. Locate and use Dell apps from the Windows Start menu-Recommended Table 1. For more information, see the knowledge base article SLN305843 at www.dell.com/support. Finish Windows setup. 4. NOTE: If connecting to a secured wireless network, enter the password for key Dell applications, help articles, and other important information about using Dell Update, see the SupportAssist documentation at www.dell.com/support. The SupportAssist OS Recovery tool troubleshoots issues with the operating system...
Inspiron 24-5491 Setup and Specifications
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NOTE: Please set BIOS Deep Sleep control to disabled to 5 Gbps. 10. Provides data transfer speeds up to enable Wake up when the computer is powered off. 8. Power button 10 Views of 10/100/1000 Mbps. 7. Network port Connect an Ethernet (RJ45) cable from standby with a transfer rate of Inspiron 24-5491 Wake the computer from a router or a broadband modem for network or Internet access, with the keyboard or mouse connected to the SD card, supporting the following...
NOTE: Please set BIOS Deep Sleep control to disabled to 5 Gbps. 10. Provides data transfer speeds up to enable Wake up when the computer is powered off. 8. Power button 10 Views of 10/100/1000 Mbps. 7. Network port Connect an Ethernet (RJ45) cable from standby with a transfer rate of Inspiron 24-5491 Wake the computer from a router or a broadband modem for network or Internet access, with the keyboard or mouse connected to the SD card, supporting the following...
Inspiron 24-5491 Setup and Specifications
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Chipset Table 8. Memory specifications Description Slots Type Speed Maximum memory Minimum memory Memory size per slot Configurations supported Ports and connectors Table 10. Ports and connectors Description External: Network USB Values Integrated in the processor 10th Generation Intel Core i3/i5/i7 64 bit 16 MB PCIe Gen2 Values Two SODIMM slots Dual-channel DDR4 2666 MHz 32 GB 4 GB 4 GB, 8 GB, 12 GB, and 16 GB • 4 GB DDR4 at 2666...
Chipset Table 8. Memory specifications Description Slots Type Speed Maximum memory Minimum memory Memory size per slot Configurations supported Ports and connectors Table 10. Ports and connectors Description External: Network USB Values Integrated in the processor 10th Generation Intel Core i3/i5/i7 64 bit 16 MB PCIe Gen2 Values Two SODIMM slots Dual-channel DDR4 2666 MHz 32 GB 4 GB 4 GB, 8 GB, 12 GB, and 16 GB • 4 GB DDR4 at 2666...
Inspiron 24-5491 Setup and Specifications
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Description Audio Video Memory card reader Power port Security Internal: PCIe expansion card slots M.2 Communications Values • One USB 3.1 Gen 1 port with PowerShare • One USB 3.1 Gen 2 (Type-C) port Audio-out port • One HDMI 1.4b port • One HDMI-in port One SD-card slot One 4.5 mm x 2.9 mm DC-in adapter port Wedge-shaped lock Not supported • One M.2 slot for Wi-Fi and Bluetooth combo card • One PCIe/SATA M.2 2230/2242 slot for solid-state drive NOTE: To learn...
Description Audio Video Memory card reader Power port Security Internal: PCIe expansion card slots M.2 Communications Values • One USB 3.1 Gen 1 port with PowerShare • One USB 3.1 Gen 2 (Type-C) port Audio-out port • One HDMI 1.4b port • One HDMI-in port One SD-card slot One 4.5 mm x 2.9 mm DC-in adapter port Wedge-shaped lock Not supported • One M.2 slot for Wi-Fi and Bluetooth combo card • One PCIe/SATA M.2 2230/2242 slot for solid-state drive NOTE: To learn...
Inspiron 24-5491 Setup and Specifications
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.../HDMI 1.4 port 2 Supported Not supported 5 W 6 W Not supported Digital-array microphones Storage Your computer supports one of Inspiron 24-5491 Media-card reader specifications Description Type Cards supported Values One SD-card slot • SD card • SD High Capacity (SDHC) card 20 Specifications of the following configurations: • One 2.5-inch hard-disk drive • One M.2 2230/2242 solid-state drive • One 2.5-inch hard drive and one M.2 2242 solid-state drive Table 14. Storage specifications Storage type Interface type One 2.5-inch hard-disk drive SATA...
.../HDMI 1.4 port 2 Supported Not supported 5 W 6 W Not supported Digital-array microphones Storage Your computer supports one of Inspiron 24-5491 Media-card reader specifications Description Type Cards supported Values One SD-card slot • SD card • SD High Capacity (SDHC) card 20 Specifications of the following configurations: • One 2.5-inch hard-disk drive • One M.2 2230/2242 solid-state drive • One 2.5-inch hard drive and one M.2 2242 solid-state drive Table 14. Storage specifications Storage type Interface type One 2.5-inch hard-disk drive SATA...