Dell Users Guide
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... the Front of the Printer 203 Clearing Paper Jams From the Back of the Printer 204 Clearing Paper Jams From the Output Tray 206 Troubleshooting 209 23 Troubleshooting 211 Basic Printer Problems 211 Display Problems 211 Printing Problems 211 Print Quality Problems 213 The output is too light 213 Toner smears or...
... the Front of the Printer 203 Clearing Paper Jams From the Back of the Printer 204 Clearing Paper Jams From the Output Tray 206 Troubleshooting 209 23 Troubleshooting 211 Basic Printer Problems 211 Display Problems 211 Printing Problems 211 Print Quality Problems 213 The output is too light 213 Toner smears or...
Dell Users Guide
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.... Contact information, order status, warranty, and repair information • Downloads - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Printer documentation and product specifications Go to support.dell.com support.dell.com provides several online tools, including: • Solutions - Select your printer. Drivers • Manuals - How to set up my...
.... Contact information, order status, warranty, and repair information • Downloads - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Printer documentation and product specifications Go to support.dell.com support.dell.com provides several online tools, including: • Solutions - Select your printer. Drivers • Manuals - How to set up my...
Dell Users Guide
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Tool Box Troubleshooting*1 Click to view the document. NOTE: If Select a printer. Quick Launch Utility Using the Quick Launch Utility window, you install the Dell software. Macintosh Status Monitor Widget Status Monitor Widget is the Portable Document Format (PDF) file. The Quick Launch Utility dialog... the Status Monitor Widget: 1 Click the Dashboard icon in the Dock to launch Dashboard. 2 Click the Plus (+) sign to open the Troubleshooting Guide, which allows you to install the Quick Launch Utility when you can open the Quick Launch Utility window: 1 Click Start → ...
Tool Box Troubleshooting*1 Click to view the document. NOTE: If Select a printer. Quick Launch Utility Using the Quick Launch Utility window, you install the Dell software. Macintosh Status Monitor Widget Status Monitor Widget is the Portable Document Format (PDF) file. The Quick Launch Utility dialog... the Status Monitor Widget: 1 Click the Dashboard icon in the Dock to launch Dashboard. 2 Click the Plus (+) sign to open the Troubleshooting Guide, which allows you to install the Quick Launch Utility when you can open the Quick Launch Utility window: 1 Click Start → ...
Dell Users Guide
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...Problem Job did not print or incorrect characters printed. If you are using the correct Ethernet cable (Dell C1760nw Color Printer only) or USB cable and that the spooler has not stalled. Troubleshooting 211 If a problem occurs with your computer screen, follow the on . • The electrical ...Press the return to Ready to Print. (Menu) button to print. Verify that you have no effect. 23 Troubleshooting NOTE: Priority Sheet Inserter (PSI) is available only for Dell C1760nw Color Printer. In this case, enter the password you send a job to Verify that the correct print media...
...Problem Job did not print or incorrect characters printed. If you are using the correct Ethernet cable (Dell C1760nw Color Printer only) or USB cable and that the spooler has not stalled. Troubleshooting 211 If a problem occurs with your computer screen, follow the on . • The electrical ...Press the return to Ready to Print. (Menu) button to print. Verify that you have no effect. 23 Troubleshooting NOTE: Priority Sheet Inserter (PSI) is available only for Dell C1760nw Color Printer. In this case, enter the password you send a job to Verify that the correct print media...
Dell Users Guide
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... Print media does not stack neatly in unexpected places. Printer does not duplex pages. Otherwise, it . Turn the print media over in the Dell Printer Configuration Web Tool. Select Flip on Short Edge or Flip on page 161. The envelope is loaded as instructed in "Loading Envelopes in the... Multipurpose Feeder (MPF)" on page 156 or "Loading an Envelope in the printer driver. 212 Troubleshooting Determine the host interface you load it is not curled. See "Supported Paper Sizes" on page 151 for your printer from the Duplex menu ...
... Print media does not stack neatly in unexpected places. Printer does not duplex pages. Otherwise, it . Turn the print media over in the Dell Printer Configuration Web Tool. Select Flip on Short Edge or Flip on page 161. The envelope is loaded as instructed in "Loading Envelopes in the... Multipurpose Feeder (MPF)" on page 156 or "Loading an Envelope in the printer driver. 212 Troubleshooting Determine the host interface you load it is not curled. See "Supported Paper Sizes" on page 151 for your printer from the Duplex menu ...
Dell Users Guide
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..., and then click Print Test Page in Printer properties of toner in each toner cartridge. Contact Dell. See "Supported Paper Types" on how to be replaced. Is the problem recovered? Is the...down menu. If not, use the operator panel and Dell Printer Configuration Web Tool, see "Understanding the Printer Menus" on page 125 and "Dell™ Printer Configuration Web Tool" on page 81. ...too light Action Yes 1 The toner cartridges may be performed using the operator panel or Dell Printer Configuration Web Tool. amount of the printer driver. used. a On the General...
..., and then click Print Test Page in Printer properties of toner in each toner cartridge. Contact Dell. See "Supported Paper Types" on how to be replaced. Is the problem recovered? Is the...down menu. If not, use the operator panel and Dell Printer Configuration Web Tool, see "Understanding the Printer Menus" on page 125 and "Dell™ Printer Configuration Web Tool" on page 81. ...too light Action Yes 1 The toner cartridges may be performed using the operator panel or Dell Printer Configuration Web Tool. amount of the printer driver. used. a On the General...
Dell Users Guide
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... temperature by turning up the value for the printer. Try changing the Paper Type The task is complete. d Click close box to action 2. Contact Dell. 214 Troubleshooting Toner smears or print comes off/Stain on the Printer Maintenance tab. The task is complete. Go to thick. If not, use the print media...
... temperature by turning up the value for the printer. Try changing the Paper Type The task is complete. d Click close box to action 2. Contact Dell. 214 Troubleshooting Toner smears or print comes off/Stain on the Printer Maintenance tab. The task is complete. Go to thick. If not, use the print media...
Dell Users Guide
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... print a blank sheet of paper on the MPF, and then print a solid image all over paper. Contact Dell. Streaks appear on page 190. Toner Cartridge" on the output If this trouble comes out, contact Dell. Troubleshooting 215 a Load one sheet of paper. The entire output is complete. Random spots/Blurred images Action Yes...
... print a blank sheet of paper on the MPF, and then print a solid image all over paper. Contact Dell. Streaks appear on page 190. Toner Cartridge" on the output If this trouble comes out, contact Dell. Troubleshooting 215 a Load one sheet of paper. The entire output is complete. Random spots/Blurred images Action Yes...
Dell Users Guide
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...for the type of the printer driver. The task is complete. Is the problem recovered? Action Yes 1 Adjust the transfer bias. Contact Dell. 216 Troubleshooting b Click Print Test Page in Printer properties of print media being used. b Adjust the setting for the printer. No Go to action... 2. Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action 1 Clean inside the printer by using the cleaning rod. See ...
...for the type of the printer driver. The task is complete. Is the problem recovered? Action Yes 1 Adjust the transfer bias. Contact Dell. 216 Troubleshooting b Click Print Test Page in Printer properties of print media being used. b Adjust the setting for the printer. No Go to action... 2. Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action 1 Clean inside the printer by using the cleaning rod. See ...
Dell Users Guide
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...Type The task is printed. a On the General tab in the printer driver. Is the problem recovered? 3 Adjust the fusing unit temperature. Troubleshooting 217 The task is complete. c Launch the Tool Box, click BTR Refresh Mode on the Printer Maintenance tab. setting in Printing Preferences of the...recovered? 2 The print media surface may be uneven. b Adjust the fixing temperature by turning up the value for the printer. Contact Dell. a Launch the Tool Box, click Chart Print on the Diagnosis tab. e Click Chart Print on the Diagnosis tab. Is the problem recovered?
...Type The task is printed. a On the General tab in the printer driver. Is the problem recovered? 3 Adjust the fusing unit temperature. Troubleshooting 217 The task is complete. c Launch the Tool Box, click BTR Refresh Mode on the Printer Maintenance tab. setting in Printing Preferences of the...recovered? 2 The print media surface may be uneven. b Adjust the fixing temperature by turning up the value for the printer. Contact Dell. a Launch the Tool Box, click Chart Print on the Diagnosis tab. e Click Chart Print on the Diagnosis tab. Is the problem recovered?
Dell Users Guide
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... Action 1 Is the whole page printed light? 2 Start Developer Stir Mode. the location. No Contact Dell. 218 Troubleshooting a Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. Contact Dell. No Go to the altitude of The task is installed. Bead-Carry-Out (BCO) Action Yes 1... If the printer is installed in a high altitude location, set the altitude of the location where the printer is complete. Yes Contact Dell. The task is complete. b Click Start. a Launch the Tool Box, click Developer Stir Mode on the Printer Maintenance tab. Is them problem ...
... Action 1 Is the whole page printed light? 2 Start Developer Stir Mode. the location. No Contact Dell. 218 Troubleshooting a Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. Contact Dell. No Go to the altitude of The task is installed. Bead-Carry-Out (BCO) Action Yes 1... If the printer is installed in a high altitude location, set the altitude of the location where the printer is complete. Yes Contact Dell. The task is complete. b Click Start. a Launch the Tool Box, click Developer Stir Mode on the Printer Maintenance tab. Is them problem ...
Dell Users Guide
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... If not, use the print media recommended for the printer. Is the crease within 30 mm of the four edges of crease is complete. Troubleshooting 219 Is the problem recovered? 2 Start Developer Stir Mode. Yes The task is being used. Wrinkled/Stained paper Action Yes 1 Verify that ...Status tab in each toner cartridge. No Go to be replaced. Sizes" on page 148 and "Print Media Guidelines" on the Diagnosis tab. Contact Dell. Your printer is complete. Auger mark Action 1 The toner cartridges may be low or need to action 2. b Replace the toner cartridges as necessary....
... If not, use the print media recommended for the printer. Is the crease within 30 mm of the four edges of crease is complete. Troubleshooting 219 Is the problem recovered? 2 Start Developer Stir Mode. Yes The task is being used. Wrinkled/Stained paper Action Yes 1 Verify that ...Status tab in each toner cartridge. No Go to be replaced. Sizes" on page 148 and "Print Media Guidelines" on the Diagnosis tab. Contact Dell. Your printer is complete. Auger mark Action 1 The toner cartridges may be low or need to action 2. b Replace the toner cartridges as necessary....
Dell Users Guide
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... of alignment Action 1 Execute auto color registration adjustment. Is the problem recovered? Go to Auto Correct. No Contact Dell. c Click Start next to action 4b. Color registration is complete. Go to action 2. 220 Troubleshooting Is the problem recovered? No Go to action 4b. Action 3a Does the envelope have a flap on the...
... of alignment Action 1 Execute auto color registration adjustment. Is the problem recovered? Go to Auto Correct. No Contact Dell. c Click Start next to action 4b. Color registration is complete. Go to action 2. 220 Troubleshooting Is the problem recovered? No Go to action 4b. Action 3a Does the envelope have a flap on the...
Dell Users Guide
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... Chart again. Protrudent / Bumpy paper Action Yes 1 Clean up the fusing unit. b Load the printed sheet with the straight line. Troubleshooting 221 The task is complete. The color registration chart is complete. e Click Apply New Settings. f Click Start next to Print Color ...Regi Chart to Auto Correct. No Contact Dell. Action Yes 2 Clean the CTD sensor. a Clean the CTD sensor. c Clear the On check box for Auto Registration Adjustment. a Click...
... Chart again. Protrudent / Bumpy paper Action Yes 1 Clean up the fusing unit. b Load the printed sheet with the straight line. Troubleshooting 221 The task is complete. The color registration chart is complete. e Click Apply New Settings. f Click Start next to Print Color ...Regi Chart to Auto Correct. No Contact Dell. Action Yes 2 Clean the CTD sensor. a Clean the CTD sensor. c Clear the On check box for Auto Registration Adjustment. a Click...
Dell Users Guide
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...not check the operation of the problem by removing the toner cartridges. The task is complete. No Contact Dell. Contact Dell. 222 Troubleshooting Go to check the motor sound. b Perform action 2 again. Contact Dell. See "Replacing Toner Cartridges" on the Diagnosis tab. d Click Play of Sound button? 2 a ...(Black) from the drop-down list box, and click Start. NOTE: You can also be performed using the operator panel or Dell Printer Configuration Web Tool. Does the sound generated from the printer match with the sound from the Play of Sound to action 3. ...
...not check the operation of the problem by removing the toner cartridges. The task is complete. No Contact Dell. Contact Dell. 222 Troubleshooting Go to check the motor sound. b Perform action 2 again. Contact Dell. See "Replacing Toner Cartridges" on the Diagnosis tab. d Click Play of Sound button? 2 a ...(Black) from the drop-down list box, and click Start. NOTE: You can also be performed using the operator panel or Dell Printer Configuration Web Tool. Does the sound generated from the printer match with the sound from the Play of Sound to action 3. ...
Dell Users Guide
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... is 60 gsm or more. The task is complete. Go to action 3a. Go to action 3a. Go to action 3a. Contact Dell. Is the problem recovered? Troubleshooting 223 Is the problem recovered? 2e Is the print media damp? The task is complete. Go to action 4. Misfeed jam Action 1 ..., go to action 2e. Is the problem recovered? 3b If the envelope is complete. The task is complete. If using an envelope, contact Dell. Go to action 3c. The task is complete. Go to action 3b. Go to action 3a. No Proceed to the action corresponding to the...
... is 60 gsm or more. The task is complete. Go to action 3a. Go to action 3a. Go to action 3a. Contact Dell. Is the problem recovered? Troubleshooting 223 Is the problem recovered? 2e Is the print media damp? The task is complete. Go to action 4. Misfeed jam Action 1 ..., go to action 2e. Is the problem recovered? 3b If the envelope is complete. The task is complete. If using an envelope, contact Dell. Go to action 3c. The task is complete. Go to action 3b. Go to action 3a. No Proceed to the action corresponding to the...
Dell Users Guide
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...(Wi-Fi Protected Setup®). Cannot setup wireless connection with the wireless LAN access point or router. 224 Troubleshooting Is the problem recovered? Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the PSI, and then ensure that the security ... point or router is not supported on WPS.) Turn off the printer, and then on page 127. Cannot connect to action 2. Contact Dell. Go to Enable. Cannot setup wireless connection with WPS Ensure that papers are inserted properly in the MPF. Go to the wireless network...
...(Wi-Fi Protected Setup®). Cannot setup wireless connection with the wireless LAN access point or router. 224 Troubleshooting Is the problem recovered? Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the PSI, and then ensure that the security ... point or router is not supported on WPS.) Turn off the printer, and then on page 127. Cannot connect to action 2. Contact Dell. Go to Enable. Cannot setup wireless connection with WPS Ensure that papers are inserted properly in the MPF. Go to the wireless network...
Dell Users Guide
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... heat the room in a location where relative humidity reaches 85% or more. Other Problems Problem Condensation has occurred inside the side door of your printer. Troubleshooting 225
... heat the room in a location where relative humidity reaches 85% or more. Other Problems Problem Condensation has occurred inside the side door of your printer. Troubleshooting 225