Owner's Manual
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... Contact your local distributor Contact your local distributor Contact your computer to warn you of low ink levels. Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 962 includes software installed to print using the following ink cartridges. During a print job, a screen appears on your local distributor Your printer has been designed to...
... Contact your local distributor Contact your local distributor Contact your computer to warn you of low ink levels. Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 962 includes software installed to print using the following ink cartridges. During a print job, a screen appears on your local distributor Your printer has been designed to...
Owner's Manual
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Using Printing Preferences 69 Printing Preferences Tabs 70 Using Dell Picture Studio v2.0 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges 71 Aligning Ink Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80 Fax Problems 80 Paper Problems 81 Error Messages and Lights 84 Improving Print Quality 86 6 Contacting Dell Technical Assistance 89 Automated Order-Status Service 90 Contacting Dell 90 Contents 7
Using Printing Preferences 69 Printing Preferences Tabs 70 Using Dell Picture Studio v2.0 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges 71 Aligning Ink Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80 Fax Problems 80 Paper Problems 81 Error Messages and Lights 84 Improving Print Quality 86 6 Contacting Dell Technical Assistance 89 Automated Order-Status Service 90 Contacting Dell 90 Contents 7
Owner's Manual
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Getting Started 11 For more information, see "Using the Operator Panel" on the printer you lift to gain access to control copying, scanning, faxing, and printing. Unit you use to the ink cartridges. Getting Started Understanding the Printer Parts 1 1 5 2 6 3 7 4 Number: 1 2 Part: Automatic Document Feeder (ADF) Operator panel 3 Printer unit 8 Description: Scan, copy, or fax multiple page documents and/or legal sized documents. Panel on page 15.
Getting Started 11 For more information, see "Using the Operator Panel" on the printer you lift to gain access to control copying, scanning, faxing, and printing. Unit you use to the ink cartridges. Getting Started Understanding the Printer Parts 1 1 5 2 6 3 7 4 Number: 1 2 Part: Automatic Document Feeder (ADF) Operator panel 3 Printer unit 8 Description: Scan, copy, or fax multiple page documents and/or legal sized documents. Panel on page 15.
Owner's Manual
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...8 Part: Paper input tray ADF input tray Top cover with integrated ADF exit tray PictBridge connector Paper exit tray Description: Where you use support.dell.com or contact technical support. • Enter the Express Service Code to your document or photo flat while you scan it. Top of printer ... support. NOTE: Pull the paper exit tray stop straight out to extend it. 9 10 9 Supplies Reorder Label To order ink cartridges or paper, visit www.dell.com/supplies. 10 Express Service Code • Identify your printer when you use to connect your PictBridge-compatible digital camera to...
...8 Part: Paper input tray ADF input tray Top cover with integrated ADF exit tray PictBridge connector Paper exit tray Description: Where you use support.dell.com or contact technical support. • Enter the Express Service Code to your document or photo flat while you scan it. Top of printer ... support. NOTE: Pull the paper exit tray stop straight out to extend it. 9 10 9 Supplies Reorder Label To order ink cartridges or paper, visit www.dell.com/supplies. 10 Express Service Code • Identify your printer when you use to connect your PictBridge-compatible digital camera to...
Owner's Manual
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For more information, see "Replacing Ink Cartridges" on page 71. 3 With your document open, click File→ Print. 4 To customize ...information, see "Print Media Guidelines for the Paper Support" on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. NOTE: Photo/glossy or coated paper is recommended for the prints to dry thoroughly (12 ...dialog box appears along with the print (glossy) side facing down. www.dell.com | support.dell.com 3 Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
For more information, see "Replacing Ink Cartridges" on page 71. 3 With your document open, click File→ Print. 4 To customize ...information, see "Print Media Guidelines for the Paper Support" on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. NOTE: Photo/glossy or coated paper is recommended for the prints to dry thoroughly (12 ...dialog box appears along with the print (glossy) side facing down. www.dell.com | support.dell.com 3 Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
Owner's Manual
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...your print settings, click Preferences, Properties, Options, or Setup (depending on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. Printing Borderless Photos 1 For best results, load photo/glossy paper in the paper support. The Printing Preferences...sure the print side is facing down. From a PictBridge-Enabled Camera Your printer supports PictBridge-compatible cameras. For help, see "Replacing Ink Cartridges" on page 71 3 With your document open, click File→ Print. 4 To customize your document open, click File→...
...your print settings, click Preferences, Properties, Options, or Setup (depending on page 34. 2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. Printing Borderless Photos 1 For best results, load photo/glossy paper in the paper support. The Printing Preferences...sure the print side is facing down. From a PictBridge-Enabled Camera Your printer supports PictBridge-compatible cameras. For help, see "Replacing Ink Cartridges" on page 71 3 With your document open, click File→ Print. 4 To customize your document open, click File→...
Owner's Manual
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... how the printer prints several photocopies of paper. Automatically select the best image sharpening level based on your color ink cartridge. Layout - Using Dell Picture Studio v2.0 In Dell Picture Studio v2.0, you can explore digital photography and learn how to the Dell Picture Studio: • Paint Shop Photo Album Click Start→ Programs→...
... how the printer prints several photocopies of paper. Automatically select the best image sharpening level based on your color ink cartridge. Layout - Using Dell Picture Studio v2.0 In Dell Picture Studio v2.0, you can explore digital photography and learn how to the Dell Picture Studio: • Paint Shop Photo Album Click Start→ Programs→...
Owner's Manual
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... for your printer. 2 Lift the printer unit The ink cartridge carrier moves and stops at www.dell.com/supplies or by Dell. 1 Turn on your printer. Dell ink cartridges are available only through Dell. Dell recommends Dell ink cartridges for problems caused by using accessories, parts, or components not supplied by phone. 4 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed...
... for your printer. 2 Lift the printer unit The ink cartridge carrier moves and stops at www.dell.com/supplies or by Dell. 1 Turn on your printer. Dell ink cartridges are available only through Dell. Dell recommends Dell ink cartridges for problems caused by using accessories, parts, or components not supplied by phone. 4 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed...
Owner's Manual
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www.dell.com | support.dell.com 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. 72 Ink Cartridge Maintenance
www.dell.com | support.dell.com 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. 72 Ink Cartridge Maintenance
Owner's Manual
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photo or black cartridge Ink Cartridge Maintenance 73 NOTE: The illustration below shows a black cartridge and a color cartridge (use a photo cartridge (sold separately) and a color cartridge. 7 Insert the new ink cartridges. For photo printing, use for normal printing). Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier .
photo or black cartridge Ink Cartridge Maintenance 73 NOTE: The illustration below shows a black cartridge and a color cartridge (use a photo cartridge (sold separately) and a color cartridge. 7 Insert the new ink cartridges. For photo printing, use for normal printing). Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier .
Owner's Manual
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.... When complete, the message reads Auto Alignment Complete. After you can print an alignment page. An alignment page prints. The alignment page begins printing. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. www.dell.com | support.dell.com 8 Snap each lid closed. 9 Close the printer unit .
.... When complete, the message reads Auto Alignment Complete. After you can print an alignment page. An alignment page prints. The alignment page begins printing. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. www.dell.com | support.dell.com 8 Snap each lid closed. 9 Close the printer unit .
Owner's Manual
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... page 34. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 3 Click the Maintenance tab 4 Click Align to fix blurry edges. 5 Click Print. The ink cartridges align when the page prints. To align the ink cartridges: 1 Load paper in graphics or solid black areas. • Print...
... page 34. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 3 Click the Maintenance tab 4 Click Align to fix blurry edges. 5 Click Print. The ink cartridges align when the page prints. To align the ink cartridges: 1 Load paper in graphics or solid black areas. • Print...
Owner's Manual
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... Faxes. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is next to Pause Printing, click Pause Printing to deselect it to complete the installation. Troubleshooting 79 M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y - c When the printer software installation screen appears, click Install or Install Now. ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED...
... Faxes. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is next to Pause Printing, click Pause Printing to deselect it to complete the installation. Troubleshooting 79 M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y - c When the printer software installation screen appears, click Install or Install Now. ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED...
Owner's Manual
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...Ink Cartridges" on your ink cartridges are printing a banner, you are about 25 percent full, 15 percent full, and 5 percent full. Error Messages and Lights The following error messages can be found on page 71. 84 Troubleshooting Clear the paper jam, and then press Select on the operator panel. www.dell.com | support.dell... much paper in the printer. • The paper guide rests against the edges of paper. Insert Black or Photo cartridge What it indicates: An ink cartridge is out of the paper and does not cause the paper to clear the message, and then print your document. ...
...Ink Cartridges" on your ink cartridges are printing a banner, you are about 25 percent full, 15 percent full, and 5 percent full. Error Messages and Lights The following error messages can be found on page 71. 84 Troubleshooting Clear the paper jam, and then press Select on the operator panel. www.dell.com | support.dell... much paper in the printer. • The paper guide rests against the edges of paper. Insert Black or Photo cartridge What it indicates: An ink cartridge is out of the paper and does not cause the paper to clear the message, and then print your document. ...
Owner's Manual
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.... Check the paper paths for a paper jam" on page 71. Error Message: Right cartridge missing. Insert Color cartridge Left cartridge incorrect Right cartridge incorrect Cartridge error Data error Scan error Paper feed error Device Not Supported. Solution: Install a Color ink cartridge. The wrong ink cartridge is not set to reset. There is a problem with your printer. Data error or...
.... Check the paper paths for a paper jam" on page 71. Error Message: Right cartridge missing. Insert Color cartridge Left cartridge incorrect Right cartridge incorrect Cartridge error Data error Scan error Paper feed error Device Not Supported. Solution: Install a Color ink cartridge. The wrong ink cartridge is not set to reset. There is a problem with your printer. Data error or...
Owner's Manual
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... Quality/Speed area, select a higher quality setting. 4 Print your document open, click File→Print. www.dell.com | support.dell.com Error Message: Communications error message What it indicates: The printer is not communicating with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. To select a higher print quality...
... Quality/Speed area, select a higher quality setting. 4 Print your document open, click File→Print. www.dell.com | support.dell.com Error Message: Communications error message What it indicates: The printer is not communicating with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. To select a higher print quality...
Owner's Manual
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... WARRANTY. THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY. Ink and Toner Cartridges Limited Warranties Dell Inc. This limited warranty does not apply to ink or toner cartridges that for genuine Dell-branded ink cartridges they will be free from defects in Canada, call our toll-free number to these terms...
... WARRANTY. THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY. Ink and Toner Cartridges Limited Warranties Dell Inc. This limited warranty does not apply to ink or toner cartridges that for genuine Dell-branded ink cartridges they will be free from defects in Canada, call our toll-free number to these terms...
Owner's Manual
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... 16 right arrow, 17 Scan, 16 Select, 17 Speed Dial, 18 C Cancel button, 18 cards loading, 35 cartridges, ink aligning, 74 cleaning, 75 replacing, 71 cleaning ink cartridge nozzles, 75 Color Copy button, 16 connecting printer to answering machine, 54 computer modem, 55 telephone, 53 telephone wall... jack, 53 copies, 43 copying operator panel, 43 software, 43 D Dell contacting, 90 Dell All-In-One Center accessing, 68 ...
... 16 right arrow, 17 Scan, 16 Select, 17 Speed Dial, 18 C Cancel button, 18 cards loading, 35 cartridges, ink aligning, 74 cleaning, 75 replacing, 71 cleaning ink cartridge nozzles, 75 Color Copy button, 16 connecting printer to answering machine, 54 computer modem, 55 telephone, 53 telephone wall... jack, 53 copies, 43 copying operator panel, 43 software, 43 D Dell contacting, 90 Dell All-In-One Center accessing, 68 ...
Owner's Manual
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..., 62 faxing, 65 G general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 I index cards loading, 35 ink cartridges aligning, 74 cleaning, 75 replacing, 71 iron-on transfers loading, 35 loading cards, 35 envelopes, 35 greeting cards, 35 index cards, 35 iron-on...35 photo paper, 35 postcards, 35 transparencies, 35 loading documents ADF, 36 scanner glass, 38 M multi-page poster, 42 multiple copies, 70 N nozzles, ink cartridge cleaning, 75 O OCR, edit document text, 49 on hook dial, 64 operator panel copying with, 43 using, 15 P Paper Setup tab, 70 paper ...
..., 62 faxing, 65 G general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 I index cards loading, 35 ink cartridges aligning, 74 cleaning, 75 replacing, 71 iron-on transfers loading, 35 loading cards, 35 envelopes, 35 greeting cards, 35 index cards, 35 iron-on...35 photo paper, 35 postcards, 35 transparencies, 35 loading documents ADF, 36 scanner glass, 38 M multi-page poster, 42 multiple copies, 70 N nozzles, ink cartridge cleaning, 75 O OCR, edit document text, 49 on hook dial, 64 operator panel copying with, 43 using, 15 P Paper Setup tab, 70 paper ...
Owner's Manual
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Q Quality/Copies tab, 70 R reinstalling software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 S safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media cards, 35 envelopes, 35... 35 speed dial list, 62 creating from the computer, 63 creating from the operator panel, 62 using, 64 support contacting Dell, 90 T transparencies loading, 35 troubleshooting error messages and lights, 84 general, 80 setup, 77 W warranty, 110 Index 121
Q Quality/Copies tab, 70 R reinstalling software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 S safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media cards, 35 envelopes, 35... 35 speed dial list, 62 creating from the computer, 63 creating from the operator panel, 62 using, 64 support contacting Dell, 90 T transparencies loading, 35 troubleshooting error messages and lights, 84 general, 80 setup, 77 W warranty, 110 Index 121