Setup Guide
Page 4
... and trade names may be used in this document is a registered trademark owned by Dell under license. March 2010 P/N M1PTF Rev. Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you how to avoid the problem. Blu-ray Disc is a trademark of your computer. Bluetooth is subject to hardware or...
... and trade names may be used in this document is a registered trademark owned by Dell under license. March 2010 P/N M1PTF Rev. Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you how to avoid the problem. Blu-ray Disc is a trademark of your computer. Bluetooth is subject to hardware or...
Setup Guide
Page 5
... Features 16 Back View Features 18 Back Panel Connectors 20 Software Features 22 Dell Dock 23 Dell DataSafe Online Backup 24 Solving Problems 25 Beep Codes 25 Network Problems 26 Power Problems 27 Memory Problems 29 Lockups and Software Problems 30 Using Support Tools 32 Dell Support Center 32 My Dell Downloads 33 System Messages 33 Hardware Troubleshooter 35...
... Features 16 Back View Features 18 Back Panel Connectors 20 Software Features 22 Dell Dock 23 Dell DataSafe Online Backup 24 Solving Problems 25 Beep Codes 25 Network Problems 26 Power Problems 27 Memory Problems 29 Lockups and Software Problems 30 Using Support Tools 32 Dell Support Center 32 My Dell Downloads 33 System Messages 33 Hardware Troubleshooter 35...
Setup Guide
Page 19
... side with print or writing is blinking. 7 FlexBay cover - The light in or microphone connector - NOTE: For information on power problems, see "Power Problems" on when the computer reads or writes data. Covers the FlexBay slot. 8 FlexBay slot - Helps to an audio cable for audio... input. 5 Power button - Turns on page 27. 6 Hard-drive activity light - Connects to a microphone for voice or to identify your computer when you access the Dell...
... side with print or writing is blinking. 7 FlexBay cover - The light in or microphone connector - NOTE: For information on power problems, see "Power Problems" on when the computer reads or writes data. Covers the FlexBay slot. 8 FlexBay slot - Helps to an audio cable for audio... input. 5 Power button - Turns on page 27. 6 Hard-drive activity light - Connects to a microphone for voice or to identify your computer when you access the Dell...
Setup Guide
Page 27
Write down the beep code and contact Dell (see "Using Support Tools" on page 32 or "Contacting Dell" on page 55). Beep Code Possible Problem One Possible system board failure - Chipset error Four RAM read/write failure Five Real Time Clock failure Six Video ... ROM checksum failure Two No RAM detected NOTE: If you cannot solve your computer. INSPIRON Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Contacting Dell" on page 55. Beep Codes Your computer might emit a series of beeps during start-up ...
Write down the beep code and contact Dell (see "Using Support Tools" on page 32 or "Contacting Dell" on page 55). Beep Code Possible Problem One Possible system board failure - Chipset error Four RAM read/write failure Five Real Time Clock failure Six Video ... ROM checksum failure Two No RAM detected NOTE: If you cannot solve your computer. INSPIRON Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Contacting Dell" on page 55. Beep Codes Your computer might emit a series of beeps during start-up ...
Setup Guide
Page 28
... good connection exists between a 10-Mbps network and the computer, or the computer is not detecting a physical connection to the network. If the problem persists, contact your connection is working , contact your connection to the wireless router (see "Setting Up a Wireless Connection" on the status: ... working and provides information on page 14). The link integrity light does not provide status for the wired cable connection. Solving Problems Network Problems Wireless Connections If the network connection is lost - • Check the cable to ensure it is powered on the network...
... good connection exists between a 10-Mbps network and the computer, or the computer is not detecting a physical connection to the network. If the problem persists, contact your connection is working , contact your connection to the wireless router (see "Setting Up a Wireless Connection" on the status: ... working and provides information on page 14). The link integrity light does not provide status for the wired cable connection. Solving Problems Network Problems Wireless Connections If the network connection is lost - • Check the cable to ensure it is powered on the network...
Setup Guide
Page 29
... the power light is off , then back on. • If the problem persists, contact Dell (see "Contacting Dell" on . If the light is off , or is not receiving power. • Press the power button to verify that the computer turns on properly. • ... light is solid white and the computer is properly connected and then turn it with the power supply or the power cable. • If the problem persists, contact Dell (see "Contacting Dell" on . The display may be connected or powered on. • Ensure that the display is not responding -
... the power light is off , then back on. • If the problem persists, contact Dell (see "Contacting Dell" on . If the light is off , or is not receiving power. • Press the power button to verify that the computer turns on properly. • ... light is solid white and the computer is properly connected and then turn it with the power supply or the power cable. • If the problem persists, contact Dell (see "Contacting Dell" on . The display may be connected or powered on. • Ensure that the display is not responding -
Setup Guide
Page 30
... the power light is solid amber - • The computer is in sleep or standby state. For assistance, contact Dell (see "Contacting Dell" on your computer - There may be a problem with either the system board or the power supply. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too...
... the power light is solid amber - • The computer is in sleep or standby state. For assistance, contact Dell (see "Contacting Dell" on your computer - There may be a problem with either the system board or the power supply. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too...
Setup Guide
Page 31
.../manuals). • Check if the memory module is compatible with your computer, see "Basic Specifications" on page 58. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). • If the problem persists, contact Dell (see "Contacting Dell" on page 55). 29 For more information about the type of memory supported by your computer.
.../manuals). • Check if the memory module is compatible with your computer, see "Basic Specifications" on page 58. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). • If the problem persists, contact Dell (see "Contacting Dell" on page 55). 29 For more information about the type of memory supported by your computer.
Setup Guide
Page 32
... hold the power button for an earlier Microsoft® Windows® operating system - If necessary, uninstall and then reinstall the program. Click End Task. Solving Problems Lockups and Software Problems If the computer does not start up -
... hold the power button for an earlier Microsoft® Windows® operating system - If necessary, uninstall and then reinstall the program. Click End Task. Solving Problems Lockups and Software Problems If the computer does not start up -
Setup Guide
Page 33
...down your files immediately. • Use a virus-scanning program to run the software. In the welcome screen, click Next. 3. Solving Problems • Check the software documentation or contact the software manufacturer for information. --Ensure that the program is compatible with the operating system ... the device drivers do not conflict with this version of Windows. 2. In the welcome screen, click Next. 3. If you have other software problems - • Back up your computer through the Start menu. Click Start → Control Panel→ Programs→ Run programs made for...
...down your files immediately. • Use a virus-scanning program to run the software. In the welcome screen, click Next. 3. Solving Problems • Check the software documentation or contact the software manufacturer for information. --Ensure that the program is compatible with the operating system ... the device drivers do not conflict with this version of Windows. 2. In the welcome screen, click Next. 3. If you have other software problems - • Back up your computer through the Start menu. Click Start → Control Panel→ Programs→ Run programs made for...
Setup Guide
Page 35
...not be available in all regions. To register and use . Follow the instructions on page 55). 33 Alternatively you could see the Dell Technology Guide on your own backup media. The computer failed to register and download the software. Some of the software for assistance (see...documentation for reinstallation or create your hard drive or at checkpoint [nnnn]. This software is not listed in resolving this problem, please note this checkpoint and contact Dell Technical Support - Reinstall or create backup media of the software pre-installed on page 55 for the same error. ...
...not be available in all regions. To register and use . Follow the instructions on page 55). 33 Alternatively you could see the Dell Technology Guide on your own backup media. The computer failed to register and download the software. Some of the software for assistance (see...documentation for reinstallation or create your hard drive or at checkpoint [nnnn]. This software is not listed in resolving this problem, please note this checkpoint and contact Dell Technical Support - Reinstall or create backup media of the software pre-installed on page 55 for the same error. ...
Setup Guide
Page 37
Disconnect the USB device. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that best describes the problem and follow the remaining troubleshooting steps. 35 Contact Dell for it to start the Hardware Troubleshooter: 1. Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is ...
Disconnect the USB device. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that best describes the problem and follow the remaining troubleshooting steps. 35 Contact Dell for it to start the Hardware Troubleshooter: 1. Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is ...
Setup Guide
Page 38
... known to test displays in "Lockups and Software Problems" on page 30 and run the Dell Diagnostics before you begin. Start the Dell Diagnostics from your hard drive or from the boot menu and press . When the DELL™ logo appears, press immediately. Ensure that...If your computer. 3. Using Support Tools Dell Diagnostics If you experience a problem with your computer. Ensure that the device that you contact Dell for technical assistance. Turn on (or restart) your computer cannot display a screen image, contact Dell (see "Contacting Dell" on your computer. 36 This may...
... known to test displays in "Lockups and Software Problems" on page 30 and run the Dell Diagnostics before you begin. Start the Dell Diagnostics from your hard drive or from the boot menu and press . When the DELL™ logo appears, press immediately. Ensure that...If your computer. 3. Using Support Tools Dell Diagnostics If you experience a problem with your computer. Ensure that the device that you contact Dell for technical assistance. Turn on (or restart) your computer cannot display a screen image, contact Dell (see "Contacting Dell" on your computer. 36 This may...
Setup Guide
Page 39
... you see the Microsoft® Windows® desktop; If the PSA completes successfully, the following message is displayed: "No problems have been found , run the Dell Diagnostics from the diagnostics utility partition on page 55). 37 Press any key to continue? (Recommended)." Select the test you...d. If PSA is invoked: a. If you are experiencing memory issues press , otherwise press . then, shut down the error code and problem description and contact Dell (see "Contacting Dell" on your computer and try again. The PSA will take about 30 minutes or more. This will start the...
... you see the Microsoft® Windows® desktop; If the PSA completes successfully, the following message is displayed: "No problems have been found , run the Dell Diagnostics from the diagnostics utility partition on page 55). 37 Press any key to continue? (Recommended)." Select the test you...d. If PSA is invoked: a. If you are experiencing memory issues press , otherwise press . then, shut down the error code and problem description and contact Dell (see "Contacting Dell" on your computer and try again. The PSA will take about 30 minutes or more. This will start the...
Setup Guide
Page 41
The Service Tag helps you identify your computer when you encounter a problem during a test, a message with the error code and a description of each test screen. Using Support Tools 9. Select Run the 32 Bit Dell Diagnostics from the numbered list. Remove the Drivers and Utilities disc. 39 When ...Option window. 6. If multiple versions are listed, select the version appropriate for your computer. 7. Write down the error code and problem description and contact Dell (see "Contacting Dell" on your screen. NOTE: The Service Tag for your computer is displayed at the top of the...
The Service Tag helps you identify your computer when you encounter a problem during a test, a message with the error code and a description of each test screen. Using Support Tools 9. Select Run the 32 Bit Dell Diagnostics from the numbered list. Remove the Drivers and Utilities disc. 39 When ...Option window. 6. If multiple versions are listed, select the version appropriate for your computer. 7. Write down the error code and problem description and contact Dell (see "Contacting Dell" on your screen. NOTE: The Service Tag for your computer is displayed at the top of the...
Setup Guide
Page 42
...to reinstall only the operating system on your computer. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using... Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer NOTE: ...
...to reinstall only the operating system on your computer. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using... Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer NOTE: ...
Setup Guide
Page 44
... need to restore your operating system. Follow the instructions on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem. In the search box, type System Restore and press . 3. Click Undo my... last restoration and click Next. 4. Prepare backup media of applications you received your computer. NOTE: If Dell DataSafe Local Backup is recommended that you ...
... need to restore your operating system. Follow the instructions on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem. In the search box, type System Restore and press . 3. Click Undo my... last restoration and click Next. 4. Prepare backup media of applications you received your computer. NOTE: If Dell DataSafe Local Backup is recommended that you ...
Setup Guide
Page 47
...If possible, back up the data before using the system recovery media: 1. When the DELL™ logo appears, press immediately. Restoring Your Operating System To restore the factory image of your operating system problem. NOTE: If you wait too long and the operating system logo appears, continue to... wait until you received your computer and try again. 3. NOTE: Dell Factory Image Restore may not be available in certain countries or...
...If possible, back up the data before using the system recovery media: 1. When the DELL™ logo appears, press immediately. Restoring Your Operating System To restore the factory image of your operating system problem. NOTE: If you wait too long and the operating system logo appears, continue to... wait until you received your computer and try again. 3. NOTE: Dell Factory Image Restore may not be available in certain countries or...
Setup Guide
Page 50
...you can assist you with installation and troubleshooting procedures. Use Dell's extensive suite of the following steps to diagnose and troubleshoot the problem: 1. See "Online Services" on how to run Dell Diagnostics. 3. When prompted by Dell's automated telephone system, enter your computer is experiencing. ...not be available in all countries. See "Solving Problems" on page 55). INSPIRON Getting Help If you experience a problem with your computer, you do not have not resolved the problem, contact Dell (see "Contacting Dell" on page 25 for information and procedures that...
...you can assist you with installation and troubleshooting procedures. Use Dell's extensive suite of the following steps to diagnose and troubleshoot the problem: 1. See "Online Services" on how to run Dell Diagnostics. 3. When prompted by Dell's automated telephone system, enter your computer is experiencing. ...not be available in all countries. See "Solving Problems" on page 55). INSPIRON Getting Help If you experience a problem with your computer, you do not have not resolved the problem, contact Dell (see "Contacting Dell" on page 25 for information and procedures that...
Setup Guide
Page 51
...-based diagnostics to provide fast, accurate answers. Getting Help DellConnect DellConnect™ is available to answer your questions about Dell hardware. To contact Dell's support service, see "Before You Call" on page 53 and then see the contact information for your supervision. ...For more information, go to support.dell.com. Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your ...
...-based diagnostics to provide fast, accurate answers. Getting Help DellConnect DellConnect™ is available to answer your questions about Dell hardware. To contact Dell's support service, see "Before You Call" on page 53 and then see the contact information for your supervision. ...For more information, go to support.dell.com. Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your ...