Service Manual
Page 4
...printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and paper... tray service check 2-110 Output expander service check 2-111 Paper feed service check 2-113 Paper size sensing service check 2-114 Parallel port service check 2-117...
...printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and paper... tray service check 2-110 Output expander service check 2-111 Paper feed service check 2-113 Paper size sensing service check 2-114 Parallel port service check 2-117...
Service Manual
Page 6
... feeder-electrical 3-32 Autoconnect cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
... feeder-electrical 3-32 Autoconnect cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
Service Manual
Page 7
...Paper Jam Open Rear Door 3-43 23x Paper Jam Open Duplex Rear Door 3-44 270 and 280 Paper Jams 3-45 27x Paper Jam Check Bin x 3-45 28x Paper Jam Check Finisher 3-46 Clearing staple jams 3-48 Repair information 4-1 Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-2 Printhead assembly adjustment 4-2 Paper...7 Right cover handle holder removal 4-17 Left and right frame extensions 4-18 Pass thru plate 4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 ...
...Paper Jam Open Rear Door 3-43 23x Paper Jam Open Duplex Rear Door 3-44 270 and 280 Paper Jams 3-45 27x Paper Jam Check Bin x 3-45 28x Paper Jam Check Finisher 3-46 Clearing staple jams 3-48 Repair information 4-1 Handling ESD-sensitive parts 4-1 Adjustment procedures 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-2 Printhead assembly adjustment 4-2 Paper...7 Right cover handle holder removal 4-17 Left and right frame extensions 4-18 Pass thru plate 4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 ...
Service Manual
Page 43
... "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-44. User status and attendance messages • User status messages provide the user with information on the side of the printer. Use the handholds on the current status of the printer. Locate your machine ... or three-digit error code that provides the user with a print cartridge, paper jam, option, port, and so on page 7-1 Diagnostic information 2-1 Diagnostic information Start CAUTION: Remove the power cord from the printer or wall outlet before you are working on the machine, go to "Service...
... "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-44. User status and attendance messages • User status messages provide the user with information on the side of the printer. Use the handholds on the current status of the printer. Locate your machine ... or three-digit error code that provides the user with a print cartridge, paper jam, option, port, and so on page 7-1 Diagnostic information 2-1 Diagnostic information Start CAUTION: Remove the power cord from the printer or wall outlet before you are working on the machine, go to "Service...
Service Manual
Page 47
... edge of the page" on page 2-121. Go to "Paper feed service check" on page 2-82. Go to "Fuser solenoid service check" on page 2-122. Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of the buttons work. Go to "Print quality-...light print" on page 2-95. Go to "No buttons work . Symptom tables Base printer symptoms Symptom Action Dead machine Operator panel...
... edge of the page" on page 2-121. Go to "Paper feed service check" on page 2-82. Go to "Fuser solenoid service check" on page 2-122. Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of the buttons work. Go to "Print quality-...light print" on page 2-95. Go to "No buttons work . Symptom tables Base printer symptoms Symptom Action Dead machine Operator panel...
Service Manual
Page 48
Action Go to "Input tray(s) service check" on page 2-82. Envelopes do not feed from the envelope feeder. Paper jams at Paper Removal Tray. Go to "Envelope feeder service check" on page 2-111. 2-6 Service Manual Action Go to "Duplex option service check" on ...to "Duplex option service check" on page 2-82. Paper does not feed all the way into base printer. Paper skews in the Duplex Option. Go to "Duplex option service check" on page 2-82. Paper tray symptoms Symptom Paper feed problem with 500-Sheet Paper Tray. Media fails to "Input tray(s) service check"...
Action Go to "Input tray(s) service check" on page 2-82. Envelopes do not feed from the envelope feeder. Paper jams at Paper Removal Tray. Go to "Envelope feeder service check" on page 2-111. 2-6 Service Manual Action Go to "Duplex option service check" on ...to "Duplex option service check" on page 2-82. Paper does not feed all the way into base printer. Paper skews in the Duplex Option. Go to "Duplex option service check" on page 2-82. Paper tray symptoms Symptom Paper feed problem with 500-Sheet Paper Tray. Media fails to "Input tray(s) service check"...
Service Manual
Page 67
...8226; Defective system board • Defective motor • Defective system board • Check for paper jams • Gear binds • Defective motor • Check motor cable and connections • Check for paper jams • Gear binds • Defective motor • Check motor cable and connections • ... moor not up to speed No hall effect detected at motor start . Motor is type 1. No lock detected at motor start for paper jams • Gear binds • Defective motor. • Defective motor cable • Cable connections • Defective cable • Check cable...
...8226; Defective system board • Defective motor • Defective system board • Check for paper jams • Gear binds • Defective motor • Check motor cable and connections • Check for paper jams • Gear binds • Defective motor • Check motor cable and connections • ... moor not up to speed No hall effect detected at motor start . Motor is type 1. No lock detected at motor start for paper jams • Gear binds • Defective motor. • Defective motor cable • Cable connections • Defective cable • Check cable...
Service Manual
Page 68
...board Action Go to "Main drive service check" on page 4-55. Go to "Main drive service check" on page 2-106. POR the printer several times, if the error code continues to "Main drive service check" on page 2-106. See "Low voltage power supply removal" on ...8226; Faulty system board Overspeed detected during speed control. Motor is type 1. • Defective motor cable • Defective main drive motor • Paper jams Driver over temperature detection. See "System board and inner shield removal" on page 4-77. See "System board and inner shield removal" on page ...
...board Action Go to "Main drive service check" on page 4-55. Go to "Main drive service check" on page 2-106. POR the printer several times, if the error code continues to "Main drive service check" on page 2-106. See "Low voltage power supply removal" on ...8226; Faulty system board Overspeed detected during speed control. Motor is type 1. • Defective motor cable • Defective main drive motor • Paper jams Driver over temperature detection. See "System board and inner shield removal" on page 4-77. See "System board and inner shield removal" on page ...
Service Manual
Page 75
...from detecting the option. Diagnostic information 2-33 Description/action This messages displays for the following actions may prevent the printer from the printer, possibly to clear a paper jam or to "StapleSmart finisher service check" on page 2-103. For example, there may be displayed, go to..."Input tray(s) service check" on page 2-124. The following conditions: • The duplex option may prevent the printer from the printer, possibly to clear a paper jam or to confirm the selection. If the message continues to be taken: • If the option was temporarily removed ...
...from detecting the option. Diagnostic information 2-33 Description/action This messages displays for the following actions may prevent the printer from the printer, possibly to clear a paper jam or to "StapleSmart finisher service check" on page 2-103. For example, there may be displayed, go to..."Input tray(s) service check" on page 2-124. The following conditions: • The duplex option may prevent the printer from the printer, possibly to clear a paper jam or to confirm the selection. If the message continues to be taken: • If the option was temporarily removed ...
Service Manual
Page 79
... • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be displayed, go...be a poor connection or a hardware failure. If the message continues to be displayed, go to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The option may be taken: • If the option was...
... • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be attached to the printer but a communications problem may prevent the printer from detecting the option. For example, there may be displayed, go...be a poor connection or a hardware failure. If the message continues to be displayed, go to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The option may be taken: • If the option was...
Service Manual
Page 85
... Connection Explanation Check envelope feeder connection. If the error occurs again, the user is advised to clear a paper jam. Data loss results if print jobs are listed in the following table display when the printer loses communications with one of the following devices. The duplex rear door is not installed. Serial Port is...
... Connection Explanation Check envelope feeder connection. If the error occurs again, the user is advised to clear a paper jam. Data loss results if print jobs are listed in the following table display when the printer loses communications with one of the following devices. The duplex rear door is not installed. Serial Port is...
Service Manual
Page 86
...page. See "Sensor Test (input tray)" on the printer operator panel. Option tray never picked a page. Go to check the sensor for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor...check" on the operator panel, you clear the jam. 23 Paper Jam, 3 pages jammed Continue Show Areas Show Areas Show Duplex Show Rear Door Show Finisher 1. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13. If...
...page. See "Sensor Test (input tray)" on the printer operator panel. Option tray never picked a page. Go to check the sensor for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor...check" on the operator panel, you clear the jam. 23 Paper Jam, 3 pages jammed Continue Show Areas Show Areas Show Duplex Show Rear Door Show Finisher 1. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13. If...
Service Manual
Page 87
... page 2-106. Go to "Main drive service check" on page 2-123. Go to "Input sensor service check" on page 2-106. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 200 .08 200 .09 200 .10 200 .11 200 .13 200 .16 ...input guide. • Page did not reach exit sensor. Did not receive proper motor feedback to motor and system board. Check motor connections to start laser servo. Main drive motor not working. • Check MPF and friction pad. • Fan media and stack flat in tray or MPF. •...
... page 2-106. Go to "Main drive service check" on page 2-123. Go to "Input sensor service check" on page 2-106. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 200 .08 200 .09 200 .10 200 .11 200 .13 200 .16 ...input guide. • Page did not reach exit sensor. Did not receive proper motor feedback to motor and system board. Check motor connections to start laser servo. Main drive motor not working. • Check MPF and friction pad. • Fan media and stack flat in tray or MPF. •...
Service Manual
Page 88
...16 inch requirement. • Check the fuser for wear or contamination. Fuser page count between 100,000 and 199,999. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. If a problem is found , go to system board...motor not working. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .02 201 .04 201 .10 201 .11 Page did not ...
...16 inch requirement. • Check the fuser for wear or contamination. Fuser page count between 100,000 and 199,999. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. If a problem is found , go to system board...motor not working. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .02 201 .04 201 .10 201 .11 Page did not ...
Service Manual
Page 89
if a problem is found , replace the fuser assembly. See "Fuser assembly removal" on page 2-106. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If no problem is found , replace the...was expected. • If label media, ensure front edge meets 1/8 inch requirement. • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .12 201 .14 201 .20 201 .21 Page did not ...
if a problem is found , replace the fuser assembly. See "Fuser assembly removal" on page 2-106. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If no problem is found , replace the...was expected. • If label media, ensure front edge meets 1/8 inch requirement. • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .12 201 .14 201 .20 201 .21 Page did not ...
Service Manual
Page 90
User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible .... • Check fuser for wear or contamination. Fuser page count between 300,000 and 399,999 • Page jammed on page 2-92. See "Fuser assembly removal" on page 2-93. If a problem is found , replace the ...jammed on fuser input guide. • Page did not reach exit sensor. Go to "Fuser exit sensor service check" on fuser input guide. • Page did not reach exit sensor. If problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER...
User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible .... • Check fuser for wear or contamination. Fuser page count between 300,000 and 399,999 • Page jammed on page 2-92. See "Fuser assembly removal" on page 2-93. If a problem is found , replace the ...jammed on fuser input guide. • Page did not reach exit sensor. Go to "Fuser exit sensor service check" on fuser input guide. • Page did not reach exit sensor. If problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER...
Service Manual
Page 91
...may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to motor and system board. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes ...Diagnostic information 2-49 If a problem is found , replace the fuser assembly. Expected wide page not detected by narrow media sensor, possible accordion jam. Check the motor connections to "Fuser narrow media sensor service check" on page 2-92. Fuser page count between 400,000 and 499,...
...may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to motor and system board. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes ...Diagnostic information 2-49 If a problem is found , replace the fuser assembly. Expected wide page not detected by narrow media sensor, possible accordion jam. Check the motor connections to "Fuser narrow media sensor service check" on page 2-92. Fuser page count between 400,000 and 499,...
Service Manual
Page 92
... not reach exit sensor. Fuser page count stopped at 500,000 to preserve data. • Page jammed on page 2-92. Main drive motor not working. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 .... • Actual page is found , replace the fuser assembly. If a problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. See "Fuser assembly removal" on page 4-27. ...
... not reach exit sensor. Fuser page count stopped at 500,000 to preserve data. • Page jammed on page 2-92. Main drive motor not working. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 .... • Actual page is found , replace the fuser assembly. If a problem is found , replace the fuser assembly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. See "Fuser assembly removal" on page 4-27. ...
Service Manual
Page 93
Expected wide page not detected by narrow media sensor, possible accordion jam. Main drive motor not working. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .52 201 .54 201 .90 201 .91...meets 1/8 inch requirement. • Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-92. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to "Fuser exit sensor service check" on page...
Expected wide page not detected by narrow media sensor, possible accordion jam. Main drive motor not working. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .52 201 .54 201 .90 201 .91...meets 1/8 inch requirement. • Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-92. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to "Fuser exit sensor service check" on page...
Service Manual
Page 94
...sensor not functioning correctly. • Page did not reach exit sensor. If a problem is not available. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count is not available. •...8226; Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-93. 2-52 Service Manual User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .92 201 .94 Page did not enter or exit ...
...sensor not functioning correctly. • Page did not reach exit sensor. If a problem is not available. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count is not available. •...8226; Check the fuser for wear or contamination. See "Fuser assembly removal" on page 2-93. 2-52 Service Manual User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .92 201 .94 Page did not enter or exit ...