User's Guide
Page 4
...printer and this requires that you can get help, support, printer drivers, manuals, and order information from the printer properties dialog box. Dell website If you have Internet access, you follow the instructions in the guide to provide you with information on the printer software CD. ... can access the user's guide in various operating systems, and how to print documents with help screen, click Help from the Dell website, www.dell.com and support.dell.com. 4 | Features of your new laser printer FINDING MORE INFORMATION You can find information for setting up and using your ...
...printer and this requires that you can get help, support, printer drivers, manuals, and order information from the printer properties dialog box. Dell website If you have Internet access, you follow the instructions in the guide to provide you with information on the printer software CD. ... can access the user's guide in various operating systems, and how to print documents with help screen, click Help from the Dell website, www.dell.com and support.dell.com. 4 | Features of your new laser printer FINDING MORE INFORMATION You can find information for setting up and using your ...
User's Guide
Page 9
... 57 Maintenance parts 57 Checking replaceables 57 Managing your printer from the website 57 To access Embedded Web Service: 57 Checking the printer's serial number TROUBLESHOOTING 58 Tips for avoiding paper jams 58 58 Clearing document jams 58 Exit misfeed 59 Roller misfeed 59 Clearing paper jams 59 In the tray... 62 Understanding display messages 65 Solving other problems 65 Paper feeding 65 Printing problems 66 Printing quality problems 68 Copying problems 69 Scanning problems 69 Dell Scan Manager problems 70 Fax problems 70 Common Windows problems Contents | 9
... 57 Maintenance parts 57 Checking replaceables 57 Managing your printer from the website 57 To access Embedded Web Service: 57 Checking the printer's serial number TROUBLESHOOTING 58 Tips for avoiding paper jams 58 58 Clearing document jams 58 Exit misfeed 59 Roller misfeed 59 Clearing paper jams 59 In the tray... 62 Understanding display messages 65 Solving other problems 65 Paper feeding 65 Printing problems 66 Printing quality problems 68 Copying problems 69 Scanning problems 69 Dell Scan Manager problems 70 Fax problems 70 Common Windows problems Contents | 9
User's Guide
Page 13
... page 62. • The toner cartridge is low or needs to operate the printer properly. When data is received, or any button is in the Troubleshooting section will guide you to be changed. Introduction | 13 UNDERSTANDING THE STATUS LED The color of concern or needs replacement with a new cartridge. STATUS DESCRIPTION...
... page 62. • The toner cartridge is low or needs to operate the printer properly. When data is received, or any button is in the Troubleshooting section will guide you to be changed. Introduction | 13 UNDERSTANDING THE STATUS LED The color of concern or needs replacement with a new cartridge. STATUS DESCRIPTION...
User's Guide
Page 58
... paper gently out of the print media is facing up in the tray and manual feeder. Remove any , back into the ADF. 58 | Troubleshooting Load the removed pages back into the ADF. Close the ADF cover. When a paper jam occurs, follow the steps outlined on page 58. ...paper-type originals. Then load the removed page(s), if any remaining pages from the ADF. 2. Ensure that the recommended side of the ADF. troubleshooting This chapter gives helpful information about what to the right using both hands. 1 ADF cover 3. CLEARING DOCUMENT JAMS When an original jams while ...
... paper gently out of the print media is facing up in the tray and manual feeder. Remove any , back into the ADF. 58 | Troubleshooting Load the removed pages back into the ADF. Close the ADF cover. When a paper jam occurs, follow the steps outlined on page 58. ...paper-type originals. Then load the removed page(s), if any remaining pages from the ADF. 2. Ensure that the recommended side of the ADF. troubleshooting This chapter gives helpful information about what to the right using both hands. 1 ADF cover 3. CLEARING DOCUMENT JAMS When an original jams while ...
User's Guide
Page 59
... the display screen. In the fuser unit area If paper is automatically ejected from the feed area by gently pulling it snaps into the ADF. Troubleshooting | 59 Paper Jam 1 Check Inside Inside the printer See "In the tray 1" on page 59, "In the fuser unit area" on page 60...
... the display screen. In the fuser unit area If paper is automatically ejected from the feed area by gently pulling it snaps into the ADF. Troubleshooting | 59 Paper Jam 1 Check Inside Inside the printer See "In the tray 1" on page 59, "In the fuser unit area" on page 60...
User's Guide
Page 60
... completely closed . Carefully take the jammed paper out of the output tray. 3. The fuser's operating temperature is completely closed , the printer will not operate. 60 | Troubleshooting 1 fuser lever If you see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3. If...
... completely closed . Carefully take the jammed paper out of the output tray. 3. The fuser's operating temperature is completely closed , the printer will not operate. 60 | Troubleshooting 1 fuser lever If you see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3. If...
User's Guide
Page 61
Close the rear cover. Be careful not to pinch your fingers! Open the scan unit. 9. Printing automatically resumes. 8. Troubleshooting | 61 Pull down the scan unit gently and slowly until it is completely closed. Carefully take the jammed paper out of the printer. 10. 6. Ensure that it is securely latched. Lower down the fuser lever. 7.
Close the rear cover. Be careful not to pinch your fingers! Open the scan unit. 9. Printing automatically resumes. 8. Troubleshooting | 61 Pull down the scan unit gently and slowly until it is completely closed. Carefully take the jammed paper out of the printer. 10. 6. Ensure that it is securely latched. Lower down the fuser lever. 7.
User's Guide
Page 62
...the contents of a problem with the phone line. Data Read Fail Check USB Mem. Clear the jam. Use the correct file format. 62 | Troubleshooting MESSAGE Group Not Available Install Imaging Unit Install Toner T Invalid Toner T [Incompatible] IP Conflict Line Busy [Line Error] Low Heat Error Cycle ...Door Open The front cover or rear Close the cover until it if necessary. Enter Again You entered an unavailable item. Install the a Dell-genuine toner cartridge designed for service. Check the IP address and reset it cover is larger Divide your printer. Or, turn the ECM mode...
...the contents of a problem with the phone line. Data Read Fail Check USB Mem. Clear the jam. Use the correct file format. 62 | Troubleshooting MESSAGE Group Not Available Install Imaging Unit Install Toner T Invalid Toner T [Incompatible] IP Conflict Line Busy [Line Error] Low Heat Error Cycle ...Door Open The front cover or rear Close the cover until it if necessary. Enter Again You entered an unavailable item. Install the a Dell-genuine toner cartridge designed for service. Check the IP address and reset it cover is larger Divide your printer. Or, turn the ECM mode...
User's Guide
Page 63
... after more than one . There is a problem in the fuser unit. If the problem persists, call for a specified time interval to use Dell-genuine color toner cartridge. The output tray of the part expires totally. There is a problem in the fuser unit. Scan Unit Open Scanner locked...significantly differ from the genuine. Close the scan unit until the waste toner tank is full of the the tray 1" on page 53. setting. Troubleshooting | 63 If you do not select any scheduled jobs. See "Replacing the toner cartridge" on page 59. Reduce the resolution and try again....
... after more than one . There is a problem in the fuser unit. If the problem persists, call for a specified time interval to use Dell-genuine color toner cartridge. The output tray of the part expires totally. There is a problem in the fuser unit. Scan Unit Open Scanner locked...significantly differ from the genuine. Close the scan unit until the waste toner tank is full of the the tray 1" on page 53. setting. Troubleshooting | 63 If you do not select any scheduled jobs. See "Replacing the toner cartridge" on page 59. Reduce the resolution and try again....
User's Guide
Page 64
.../Clear has been pressed during an operation. The printer stops printing. Replace the corresponding toner cartridge with a new one. Load paper in the tray. 64 | Troubleshooting There is no paper in the printer. MESSAGE Transfer Belt Error Tray Paper Empty Tray Paper Mismatch MEANING SUGGESTED SOLUTIONS A problem has occurred in the...
.../Clear has been pressed during an operation. The printer stops printing. Replace the corresponding toner cartridge with a new one. Load paper in the tray. 64 | Troubleshooting There is no paper in the printer. MESSAGE Transfer Belt Error Tray Paper Empty Tray Paper Mismatch MEANING SUGGESTED SOLUTIONS A problem has occurred in the...
User's Guide
Page 65
...during printing Clear the paper jam. Install the toner cartridge. • If a system error occurs, contact your default printer in the tray. Troubleshooting | 65 SOLVING OTHER PROBLEMS The following : • The front cover or rear cover is being used. If the problem persists, call ...is not selected as your service representative. Envelopes skew or Ensure the paper guides are correct. Check the power cord connections. Select Dell 1235cn Color Laser MFP as the default printer. The connection cable between the computer and the printer is not installed. If possible, ...
...during printing Clear the paper jam. Install the toner cartridge. • If a system error occurs, contact your default printer in the tray. Troubleshooting | 65 SOLVING OTHER PROBLEMS The following : • The front cover or rear cover is being used. If the problem persists, call ...is not selected as your service representative. Envelopes skew or Ensure the paper guides are correct. Check the power cord connections. Select Dell 1235cn Color Laser MFP as the default printer. The connection cable between the computer and the printer is not installed. If possible, ...
User's Guide
Page 66
... be dirty. A print job is too moist or too rough. The paper size and the paper size settings do not match. Contact a service representative. 66 | Troubleshooting CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The printer does not print PDF file correctly. The print quality of the photo is low. See the incorrect. Turn...
... be dirty. A print job is too moist or too rough. The paper size and the paper size settings do not match. Contact a service representative. 66 | Troubleshooting CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The printer does not print PDF file correctly. The print quality of the photo is low. See the incorrect. Turn...
User's Guide
Page 67
...; The moisture content of paper. Printing on seams can cause some areas to Thick Paper. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Ensure that have toner on them. Troubleshooting | 67 Vertical lines Color or Black background Toner smear If black vertical streaks appear on the page: • The drum inside of your software application...
...; The moisture content of paper. Printing on seams can cause some areas to Thick Paper. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Ensure that have toner on them. Troubleshooting | 67 Vertical lines Color or Black background Toner smear If black vertical streaks appear on the page: • The drum inside of your software application...
User's Guide
Page 68
... page 53. • The printer may be defective and need replacing. Also try rotating the paper 180° in the tray. Contact a service representative. 68 | Troubleshooting CONDITION Character Voids A Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl SUGGESTED SOLUTIONS Character voids are white areas within parts of characters that should be...
... page 53. • The printer may be defective and need replacing. Also try rotating the paper 180° in the tray. Contact a service representative. 68 | Troubleshooting CONDITION Character Voids A Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl SUGGESTED SOLUTIONS Character voids are white areas within parts of characters that should be...
User's Guide
Page 69
... Replace the paper in jams occur the tray. The unit scans very slowly • Check if the printer is configured correctly. Troubleshooting | 69 by another • The scanner driver is not set BIOS, refer to analyze and reproduce the scanned image. CONDITION ... be left open while copies are Windows 2000/XP/ Vista. operating environment is not installed or the program." Dell Scan Manager problems CONDITION I cannot use the Dell Scan Manager SUGGESTED SOLUTIONS Check your computer progress. Toner cartridge • produces fewer copies than text. •...
... Replace the paper in jams occur the tray. The unit scans very slowly • Check if the printer is configured correctly. Troubleshooting | 69 by another • The scanner driver is not set BIOS, refer to analyze and reproduce the scanned image. CONDITION ... be left open while copies are Windows 2000/XP/ Vista. operating environment is not installed or the program." Dell Scan Manager problems CONDITION I cannot use the Dell Scan Manager SUGGESTED SOLUTIONS Check your computer progress. Toner cartridge • produces fewer copies than text. •...
User's Guide
Page 70
... may appear during the Cover page printing. The incoming fax has • blank spaces or is loaded in correctly. Refer to store the fax. 70 | Troubleshooting CONDITION SUGGESTED SOLUTIONS Blank areas appear at the Cover page. You may solve this problem. Replace the toner cartridge, referring to page 45. or higher...
... may appear during the Cover page printing. The incoming fax has • blank spaces or is loaded in correctly. Refer to store the fax. 70 | Troubleshooting CONDITION SUGGESTED SOLUTIONS Blank areas appear at the Cover page. You may solve this problem. Replace the toner cartridge, referring to page 45. or higher...