Maintenance and Service Guide
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... Restricted to install, configure, and repair these products. and Canada. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for ...ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use by authorized service personnel while installing, servicing, and...
... Restricted to install, configure, and repair these products. and Canada. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for ...ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use by authorized service personnel while installing, servicing, and...
Maintenance and Service Guide
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
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... AC adapter, remove the battery and any other SDRAM module and try again. If monitor is installed. If power status light and display turn notebook on AC or battery Check power source. Do not use the suggestions in the system function and what roles they play. If power status light... boot Make sure at least one SDRAM module and try again. If monitor shows successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on but one SDRAM module and try again. SDRAM module Check AC adapter...
... AC adapter, remove the battery and any other SDRAM module and try again. If monitor is installed. If power status light and display turn notebook on AC or battery Check power source. Do not use the suggestions in the system function and what roles they play. If power status light... boot Make sure at least one SDRAM module and try again. If monitor shows successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on but one SDRAM module and try again. SDRAM module Check AC adapter...
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... is hard-coded on DVD drive, and is installed properly. Refer to DVD player software help for different region. Some DVDs include software called "PC Friendly". Check devices separately. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no...touch pad while booting or resuming. Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed ...
... is hard-coded on DVD drive, and is installed properly. Refer to DVD player software help for different region. Some DVDs include software called "PC Friendly". Check devices separately. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no...touch pad while booting or resuming. Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed ...
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... Causes Check cables and connections. If green light next to LAN port does not light, LAN cable may not be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports... other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Open Hardware Device Manager. Try connecting notebook to another network station (if applicable). Use networking troubleshooter in Control Panel. Motherboard Infrared is 100 meters (330 feet).
... Causes Check cables and connections. If green light next to LAN port does not light, LAN cable may not be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports... other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Open Hardware Device Manager. Try connecting notebook to another network station (if applicable). Use networking troubleshooter in Control Panel. Motherboard Infrared is 100 meters (330 feet).
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...for Windows. The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) ...• BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of the notebook. Running e-Diagtools The following diagnostic...
...for Windows. The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) ...• BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of the notebook. Running e-Diagtools The following diagnostic...
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..., confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type...
..., confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type...
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... the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test...
... the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test...
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... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
Service Manual
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... the US. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. The manual is for membership within the US. Call (800) 827-6364 for use technology code KE...
... the US. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. The manual is for membership within the US. Call (800) 827-6364 for use technology code KE...
Service Manual
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1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
Service Manual
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Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Service Manual
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... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
Service Manual
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... Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
... Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
Service Manual
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... Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...
... Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...
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Notebook Product CPU Display Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB391A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DC606A AB2 Pentium 4-D 2.4-GHz 14.1-in XGA DC607A ABM Pentium 4-D 2.0-GHz ...
Notebook Product CPU Display Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB391A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DC606A AB2 Pentium 4-D 2.4-GHz 14.1-in XGA DC607A ABM Pentium 4-D 2.0-GHz ...
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Notebook Product CPU Display Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA DB382A ABA Athlon 1.67-GHz 15.0-in XGA DB383A ABA Athlon 1.46-GHz 14.1-in XGA DB954A ...
Notebook Product CPU Display Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA DB382A ABA Athlon 1.67-GHz 15.0-in XGA DB383A ABA Athlon 1.46-GHz 14.1-in XGA DB954A ...
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Notebook Product CPU Display Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5783 H/ABZ Celeron 1.8-GHz ...
Notebook Product CPU Display Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5783 H/ABZ Celeron 1.8-GHz ...
Reference Guide
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Location of the notebook. The notebook supports standard Type II and III PC Cards (PCMCIA and CardBus). Hold the PC Card with the casing of the slot. Add-On Devices Connecting External Devices Connecting External Devices Connecting PC Cards The notebook PC Card slot is flush with the label side up ...and its connectors facing the card slot. 2. To insert or remove a PC Card Inserting a PC Card 1. Slide the PC Card all the way into the bottom of the notebook, but some cards are...
Location of the notebook. The notebook supports standard Type II and III PC Cards (PCMCIA and CardBus). Hold the PC Card with the casing of the slot. Add-On Devices Connecting External Devices Connecting External Devices Connecting PC Cards The notebook PC Card slot is flush with the label side up ...and its connectors facing the card slot. 2. To insert or remove a PC Card Inserting a PC Card 1. Slide the PC Card all the way into the bottom of the notebook, but some cards are...
Reference Guide
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...the Control Panel. Double-click the internal modem, and then select the option to list the current modem devices. 3. If the notebook pauses or runs sluggishly • This may have at least 128 MB of memory (RAM). Background processing can affect response time. ... not working Disable the internal modem: 1. Open the hardware Device Manager. Troubleshooting and Maintenance Troubleshooting Your Notebook PC Card (PCMCIA) problems If the notebook doesn't recognize a PC Card • Remove and reinsert the PC Card. • Restart the notebook. If a PC card modem is available.
...the Control Panel. Double-click the internal modem, and then select the option to list the current modem devices. 3. If the notebook pauses or runs sluggishly • This may have at least 128 MB of memory (RAM). Background processing can affect response time. ... not working Disable the internal modem: 1. Open the hardware Device Manager. Troubleshooting and Maintenance Troubleshooting Your Notebook PC Card (PCMCIA) problems If the notebook doesn't recognize a PC Card • Remove and reinsert the PC Card. • Restart the notebook. If a PC card modem is available.