ProLiant ML370 Maintenance and Service Guide
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... for Compaq servers with server. Refer to the server. If the server has bootable CD-ROM drive, run on installing the appropriate drivers. Specifically, it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Configure PCI boards automatically Provide switch and jumper settings Manage installation of memory, processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives Store configuration information in nonvolatile memory Assist in installation of an operating system Assist in running diagnostic tools...
... for Compaq servers with server. Refer to the server. If the server has bootable CD-ROM drive, run on installing the appropriate drivers. Specifically, it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Configure PCI boards automatically Provide switch and jumper settings Manage installation of memory, processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives Store configuration information in nonvolatile memory Assist in installation of an operating system Assist in running diagnostic tools...
ProLiant ML370 Maintenance and Service Guide
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... if supported, remove the processor and update the system to crash, has been logged. Run the Compaq System Configuration Utility. 3-8 Compaq ProLiant ML370 Maintenance and Service Guide Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted FATAL ROM ERROR: The System ROM is corrupt Run Diagnostics. Replace failed assembly as indicated. Replace failed assembly as indicated. Run Diagnostics. I/O ROM Error 102 - System Board Failure 104 - System Options Not Set 163-Time & Date Not Set 164 - Configuration/ Slot Mismatch Device Not...
... if supported, remove the processor and update the system to crash, has been logged. Run the Compaq System Configuration Utility. 3-8 Compaq ProLiant ML370 Maintenance and Service Guide Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted FATAL ROM ERROR: The System ROM is corrupt Run Diagnostics. Replace failed assembly as indicated. Replace failed assembly as indicated. Run Diagnostics. I/O ROM Error 102 - System Board Failure 104 - System Options Not Set 163-Time & Date Not Set 164 - Configuration/ Slot Mismatch Device Not...
ProLiant ML370 Maintenance and Service Guide
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... - Memory Detection Failure. Run the System Configuration Utility and correct. Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps 175 - Invalid Memory Configuration- Invalid Memory Speed-Check DIMM [SIMM] Installation None None 1 long, 1 short 209 - System Processor Failed/ Mapped out 214 - N/A RAM failure RAM failure Memory module installed incorrectly Run Diagnostics. Replace failed assembly as indicated. Check DIMM installation, and if error persists, call Compaq service provider. Run Diagnostics. Verify...
... - Memory Detection Failure. Run the System Configuration Utility and correct. Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps 175 - Invalid Memory Configuration- Invalid Memory Speed-Check DIMM [SIMM] Installation None None 1 long, 1 short 209 - System Processor Failed/ Mapped out 214 - N/A RAM failure RAM failure Memory module installed incorrectly Run Diagnostics. Replace failed assembly as indicated. Check DIMM installation, and if error persists, call Compaq service provider. Run Diagnostics. Verify...
ProLiant ML370 Maintenance and Service Guide
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3-12 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1611 - CPU Fan 2S controller not responding 1620 - Primary power supply has failed Real time clock system battery is not installed. Replace or check specified power supply. Run Diagnostics. Install the array enabler board. Locked SCSI None Bus Detected. CPU fan has failed Replace the failed fan. Replace failed assembly as indicated. The system has detected that the array enabler board is running low on power A power supply has...
3-12 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1611 - CPU Fan 2S controller not responding 1620 - Primary power supply has failed Real time clock system battery is not installed. Replace or check specified power supply. Run Diagnostics. Install the array enabler board. Locked SCSI None Bus Detected. CPU fan has failed Replace the failed fan. Replace failed assembly as indicated. The system has detected that the array enabler board is running low on power A power supply has...
ProLiant ML370 Maintenance and Service Guide
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...-tolerant configuration, back up data before replacing drive and restore all data before replacing drive(s) if using RAID 0. Back up all data afterward. Incorrect cabling Recommended Action Refer to do not replace the drive unless all other drives in the future. Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1702 - Replace the drive when it is part of this guide, the cabling guidelines on the Compaq website, and your Compaq server...
...-tolerant configuration, back up data before replacing drive and restore all data before replacing drive(s) if using RAID 0. Back up all data afterward. Incorrect cabling Recommended Action Refer to do not replace the drive unless all other drives in the future. Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1702 - Replace the drive when it is part of this guide, the cabling guidelines on the Compaq website, and your Compaq server...
ProLiant ML370 Maintenance and Service Guide
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.... Slot x Drive None Array-Physical Drive Position Change(s) Detected - 3-14 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps *1724 - Logical drive configuration has automatically been updated *1726 - Slot 1 Drive None Array-Disk consistency initialization in progress. Press F1 to add the new logical drives. This POST message will go away and performance of RAID 4 or RAID 5 logical drives. Run the System Configuration Utility and correct. Fixed Disk 0 None does not support DMA Mode...
.... Slot x Drive None Array-Physical Drive Position Change(s) Detected - 3-14 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps *1724 - Logical drive configuration has automatically been updated *1726 - Slot 1 Drive None Array-Disk consistency initialization in progress. Press F1 to add the new logical drives. This POST message will go away and performance of RAID 4 or RAID 5 logical drives. Run the System Configuration Utility and correct. Fixed Disk 0 None does not support DMA Mode...
ProLiant ML370 Maintenance and Service Guide
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... re-enable logical drives. 1770 - Restore data from www.compaq.com): SCSI port (y) SCSI ID (x) (RESUME = F1 or F2 KEY) 1771 - Run the System Configuration Utility and correct. 3-16 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1768 - Internal and external hard drive controllers are both assigned to the primary address. Slot x Drive None Array-Drive(s) disabled due to the latest revision. Secondary None Disk Port Address Assignment Conflict 1773 - Firmware update need indicated...
... re-enable logical drives. 1770 - Restore data from www.compaq.com): SCSI port (y) SCSI ID (x) (RESUME = F1 or F2 KEY) 1771 - Run the System Configuration Utility and correct. 3-16 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1768 - Internal and external hard drive controllers are both assigned to the primary address. Slot x Drive None Array-Drive(s) disabled due to the latest revision. Secondary None Disk Port Address Assignment Conflict 1773 - Firmware update need indicated...
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... KEY) Probable Source of green, this indicates a redundant power supply failure. If the ProLiant Storage System power LED is eliminated. If the message indicates to resume. Replace unit side panel if removed. continued If the routing is correct, replace cables on the specified port until the POST message is amber instead of Problem Temperature violation detected Recommended Action Check cooling fan operation by placing hand over fan...
... KEY) Probable Source of green, this indicates a redundant power supply failure. If the ProLiant Storage System power LED is eliminated. If the message indicates to resume. Replace unit side panel if removed. continued If the routing is correct, replace cables on the specified port until the POST message is amber instead of Problem Temperature violation detected Recommended Action Check cooling fan operation by placing hand over fan...
ProLiant ML370 Maintenance and Service Guide
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...must be operational: Port (y): SCSI ID (x): Restore data from backup. Hard drive/format error Hard drive/format error Hard disk drive circuitry error ROM installation problem or Array Accelerator board problem Defective drive and/or cables Run Diagnostics. Replace failed assembly as indicated. Replace defective drive x and/or cable(s). Slot x Drive None Array-replacement drives detected OR previously failed drive(s) now appear to be restored from backup if replacement drive x has been installed. 1780 - Disk 1 Failure None 1782 - The following a ROM installation, the ROM is...
...must be operational: Port (y): SCSI ID (x): Restore data from backup. Hard drive/format error Hard drive/format error Hard disk drive circuitry error ROM installation problem or Array Accelerator board problem Defective drive and/or cables Run Diagnostics. Replace failed assembly as indicated. Replace defective drive x and/or cable(s). Slot x Drive None Array-replacement drives detected OR previously failed drive(s) now appear to be restored from backup if replacement drive x has been installed. 1780 - Disk 1 Failure None 1782 - The following a ROM installation, the ROM is...
ProLiant ML370 Maintenance and Service Guide
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..., turn system power off system and check SCSI cable connections to the original controller. Run Drive Array Advanced Diagnostics if previous positions are attached properly. Drive Array None not Configured (followed by one of the following): Run Compaq Array Configuration Utility No drives detected Drive positions cannot be due to resume. Configuration information indicates drives were configured on the original controller using Option ROMPaq. 3-20 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps...
..., turn system power off system and check SCSI cable connections to the original controller. Run Drive Array Advanced Diagnostics if previous positions are attached properly. Drive Array None not Configured (followed by one of the following): Run Compaq Array Configuration Utility No drives detected Drive positions cannot be due to resume. Configuration information indicates drives were configured on the original controller using Option ROMPaq. 3-20 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps...
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... to the drive, noise on the data cable. Press F1 to resolve. -Or- None Drives are not installed in their Reinstall the drives correctly, as configured and lose all data will remain disabled. If this could indicate noise on the data cable, or a defective SCSI cable. 3-22 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action...
... to the drive, noise on the data cable. Press F1 to resolve. -Or- None Drives are not installed in their Reinstall the drives correctly, as configured and lose all data will remain disabled. If this could indicate noise on the data cable, or a defective SCSI cable. 3-22 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action...
ProLiant ML370 Maintenance and Service Guide
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...processor board and retest. 6. Diagnostics and Troubleshooting 3-27 100-199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions generated by Compaq Server Diagnostics. Replace the speaker and retest. 3. Replace the processor board and retest. 3. Check the system configuration and retest. 2. Replace the system board and retest. Verify cable connections and retest. 3. Replace the battery/clock module and retest. 2. Replace the system board and retest. 1. Table 3-3 Primary Processor Test Error Codes Error...
...processor board and retest. 6. Diagnostics and Troubleshooting 3-27 100-199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions generated by Compaq Server Diagnostics. Replace the speaker and retest. 3. Replace the processor board and retest. 3. Check the system configuration and retest. 2. Replace the system board and retest. Verify cable connections and retest. 3. Replace the battery/clock module and retest. 2. Replace the system board and retest. 1. Table 3-3 Primary Processor Test Error Codes Error...
ProLiant ML370 Maintenance and Service Guide
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If there are many parity errors, you may need to replace the Array Accelerator board. If there are many parity errors, you may need to replace the Array Accelerator board. 3-36 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Accelerator board not detected Accelerator error log Accelerator parity read and write). At least one of the battery being discharged Accelerator status: Dirty data...
If there are many parity errors, you may need to replace the Array Accelerator board. If there are many parity errors, you may need to replace the Array Accelerator board. 3-36 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Accelerator board not detected Accelerator error log Accelerator parity read and write). At least one of the battery being discharged Accelerator status: Dirty data...
ProLiant ML370 Maintenance and Service Guide
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.... Drive (bay) X has loose cable The array controller could be bad, loose, or disconnected. Run the Options ROMPaq Utility to upgrade the drive firmware to configure the controller and nonvolatile RAM. The cables could not communicate with a signature of the drives. ADU examines each physical drive and looks for drives that have been moved. Controller reported POST error. Recommended Action Look for its internal Power-On Self Tests. Replace the controller. Check all cable connections...
.... Drive (bay) X has loose cable The array controller could be bad, loose, or disconnected. Run the Options ROMPaq Utility to upgrade the drive firmware to configure the controller and nonvolatile RAM. The cables could not communicate with a signature of the drives. ADU examines each physical drive and looks for drives that have been moved. Controller reported POST error. Recommended Action Look for its internal Power-On Self Tests. Replace the controller. Check all cable connections...
ProLiant ML370 Maintenance and Service Guide
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... Nonvolatile RAM has a configuration for monitoring Drive has not been stamped with monitor and performance features. Replace the Array Accelerator board. Place the array controller in this slot. Drive may need to be replaced. Run Options ROMPaq to upgrade drive to stamp drive with one or more physical drives, probably because of a cabling problem. SCSI Port x Drive ID x has exceeded threshold(s) Monitor and performance threshold for the particular threshold that caused error. Changing the configuration and...
... Nonvolatile RAM has a configuration for monitoring Drive has not been stamped with monitor and performance features. Replace the Array Accelerator board. Place the array controller in this slot. Drive may need to be replaced. Run Options ROMPaq to upgrade drive to stamp drive with one or more physical drives, probably because of a cabling problem. SCSI Port x Drive ID x has exceeded threshold(s) Monitor and performance threshold for the particular threshold that caused error. Changing the configuration and...
ProLiant ML370 Maintenance and Service Guide
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... software errors in the server For more information, see the Integrated Remote Console User Guide that the System Configuration Utility and Diagnostics software are 5, 10, 20, and 30 minutes. Console features include: Is accessible using ANSI terminal Operates independently of the operating system Provides for 5 minutes reduces server downtime and allows the server to system configuration Uses out-of configuration activities. 3-54 Compaq ProLiant ML370 Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote...
... software errors in the server For more information, see the Integrated Remote Console User Guide that the System Configuration Utility and Diagnostics software are 5, 10, 20, and 30 minutes. Console features include: Is accessible using ANSI terminal Operates independently of the operating system Provides for 5 minutes reduces server downtime and allows the server to system configuration Uses out-of configuration activities. 3-54 Compaq ProLiant ML370 Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote...
ProLiant ML370 Maintenance and Service Guide
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... upgrade server processors Request from Compaq Utilities. Should an error such as a power failure occur during this may be run the remote System Configuration Utility locally. Compaq provides two options for remote file transfer services to all peripherals. Uses firmware images on the server and circumstances involved. If network status is enabled, network support is set to the Compaq system partition. ROMPaq Error Recovery Options From time to time it may be corrupted. Allows you to upgrade the current system ROM. Disk-based diagnostics...
... upgrade server processors Request from Compaq Utilities. Should an error such as a power failure occur during this may be run the remote System Configuration Utility locally. Compaq provides two options for remote file transfer services to all peripherals. Uses firmware images on the server and circumstances involved. If network status is enabled, network support is set to the Compaq system partition. ROMPaq Error Recovery Options From time to time it may be corrupted. Allows you to upgrade the current system ROM. Disk-based diagnostics...
ProLiant ML370 Maintenance and Service Guide
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... with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Consoleallows "in the unlikely event of -band devices, online or offline, from anywhere you have network access and a standard Web browser for easily managing network devices. Full management of -band" connection for server management to normal operation after a fault. Performance ManagementSets performance and capacity thresholds for management variables related to Insight Manager Device and Configuration information from any location. Asset Management...
... with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Consoleallows "in the unlikely event of -band devices, online or offline, from anywhere you have network access and a standard Web browser for easily managing network devices. Full management of -band" connection for server management to normal operation after a fault. Performance ManagementSets performance and capacity thresholds for management variables related to Insight Manager Device and Configuration information from any location. Asset Management...
ProLiant ML370 Maintenance and Service Guide
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... 3-60 Server Health 3-60 viewing 3-60 M maintenance and service guide, part number 1-6 mass storage locations, illustrated 2-12 mechanical parts exploded view 1-2 spare parts list 1-3 media slots, illustrated 2-12 memory DIMM slots on system board, illustrated 2-31 installation guidelines 2-31 maximum allowed 2-31 part numbers 1-5, 1-6 removing 2-32 removing, illustrated 2-32 replacing 2-32 slots, illustrated 2-31 specifications 5-5 standard configuration 2-31 test error codes 3-28 Memory errors, recorded to Log 3-60 modem test error codes 3-32 when used with ASR-2 3-52 mouse connector...
... 3-60 Server Health 3-60 viewing 3-60 M maintenance and service guide, part number 1-6 mass storage locations, illustrated 2-12 mechanical parts exploded view 1-2 spare parts list 1-3 media slots, illustrated 2-12 memory DIMM slots on system board, illustrated 2-31 installation guidelines 2-31 maximum allowed 2-31 part numbers 1-5, 1-6 removing 2-32 removing, illustrated 2-32 replacing 2-32 slots, illustrated 2-31 specifications 5-5 standard configuration 2-31 test error codes 3-28 Memory errors, recorded to Log 3-60 modem test error codes 3-32 when used with ASR-2 3-52 mouse connector...
ProLiant ML370 Maintenance and Service Guide
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... Controllers 3-32 hard drive 3-33 keyboard 3-29 memory 3-28 modem 3-32 NIC board 3-32 parallel printer 3-29 pointing device interface 3-34 processor 3-27 SCSI hard drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM drive 3-33 serial port 3-31 tape drive 3-34 video display unit 3-30 thermal shutdown 3-53 tools required for service procedures 2-1 suggested type 2-2 top cover See small access panel U uninterruptible power supply See UPS Upgrade Firmware menu option, accessing 3-26 UPS protecting server with 2-5 shutdown threshold 3-53 utilities accessing...
... Controllers 3-32 hard drive 3-33 keyboard 3-29 memory 3-28 modem 3-32 NIC board 3-32 parallel printer 3-29 pointing device interface 3-34 processor 3-27 SCSI hard drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM drive 3-33 serial port 3-31 tape drive 3-34 video display unit 3-30 thermal shutdown 3-53 tools required for service procedures 2-1 suggested type 2-2 top cover See small access panel U uninterruptible power supply See UPS Upgrade Firmware menu option, accessing 3-26 UPS protecting server with 2-5 shutdown threshold 3-53 utilities accessing...