Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... B digital devices. Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of its affiliates in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for a Class A digital device, pursuant to radio or television communications...
... B digital devices. Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of its affiliates in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for a Class A digital device, pursuant to radio or television communications...
Administration Guide
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...-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
...-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
Administration Guide
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... 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone Configuration Files 2-5 Understanding the Phone Startup Process 2-7 Adding Phones to the Cisco Unified Communications Manager Database 2-8 Adding Phones with Auto-Registration 2-9 Adding Phones with Auto-Registration and TAPS 2-10 Adding Phones with Cisco Unified Communications Manager Administration 2-11 Adding Phones with BAT 2-11 Using Cisco Unified IP Phones with Different Protocols 2-12 Converting a New...
... 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone Configuration Files 2-5 Understanding the Phone Startup Process 2-7 Adding Phones to the Cisco Unified Communications Manager Database 2-8 Adding Phones with Auto-Registration 2-9 Adding Phones with Auto-Registration and TAPS 2-10 Adding Phones with Cisco Unified Communications Manager Administration 2-11 Adding Phones with BAT 2-11 Using Cisco Unified IP Phones with Different Protocols 2-12 Converting a New...
Administration Guide
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...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
Administration Guide
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... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
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... Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal...
... Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... does not provide complete and detailed information for procedures that you need to perform in the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with other key IP telephony components, and provides an overview of...
... does not provide complete and detailed information for procedures that you need to perform in the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with other key IP telephony components, and provides an overview of...
Administration Guide
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...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
Administration Guide
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... laws and regulations. Further information regarding U.S. Arguments for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data.html. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Importers, exporters, distributors and users are responsible for compliance...
... laws and regulations. Further information regarding U.S. Arguments for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data.html. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Importers, exporters, distributors and users are responsible for compliance...
Administration Guide
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...with standard practices for which you work on any equipment, be aware of the hazards involved with electrical circuitry and be careful. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter... is in boldface screen font. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Warning ...
...with standard practices for which you work on any equipment, be aware of the hazards involved with electrical circuitry and be careful. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter... is in boldface screen font. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Warning ...
Administration Guide
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... Features are full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. These phones also support uncompressed wideband (16bits, 16kHz) audio. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the...
... Features are full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. These phones also support uncompressed wideband (16bits, 16kHz) audio. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the...
Administration Guide
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... Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005...
... Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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...volume (on-hook). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your phone screen). Cisco Unified IP Phone Administration Guide for example, a Privacy button) The buttons illuminate to control phone screen contrast and ring sounds. ... Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on , the button is lit....
...volume (on-hook). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your phone screen). Cisco Unified IP Phone Administration Guide for example, a Privacy button) The buttons illuminate to control phone screen contrast and ring sounds. ... Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on , the button is lit....
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... this method, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Cisco Peer-to-Peer Distribution Protocol (CPPDP) Dynamic Host Configuration Protocol (DHCP) Hypertext Transfer Protocol (HTTP) Purpose Usage Notes BootP enables a network device such...
... this method, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Cisco Peer-to-Peer Distribution Protocol (CPPDP) Dynamic Host Configuration Protocol (DHCP) Hypertext Transfer Protocol (HTTP) Purpose Usage Notes BootP enables a network device such...
Administration Guide
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... Configuration Protocol (DHCP). For more information, refer to Supporting 802.1X Authentication on some Cisco and third-party devices. Cisco Unified IP Phones that addresses To communicate using IP, network devices must manually assign these properties to provide ...encryption and secure identification of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext ...
... Configuration Protocol (DHCP). For more information, refer to Supporting 802.1X Authentication on some Cisco and third-party devices. Cisco Unified IP Phones that addresses To communicate using IP, network devices must manually assign these properties to provide ...encryption and secure identification of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext ...
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... packet telephony network. Like other and video, over IP. Session management provides the ability to be configured on a per phone basis by Cisco Unified Communications Manager or Media Gateway in operation. Skinny Client Control Protocol (SCCP) SCCP includes a messaging set that are available...and terminate calls between two endpoints. SCCP is an extension of the SIP protocol that can configure the Cisco Unified IP Phone to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). RTCP works in RFC 3261) that determines which parameters...
... packet telephony network. Like other and video, over IP. Session management provides the ability to be configured on a per phone basis by Cisco Unified Communications Manager or Media Gateway in operation. Skinny Client Control Protocol (SCCP) SCCP includes a messaging set that are available...and terminate calls between two endpoints. SCCP is an extension of the SIP protocol that can configure the Cisco Unified IP Phone to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). RTCP works in RFC 3261) that determines which parameters...