Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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.../en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide •...
.../en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide •...
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... 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security... that include file authentication, device authentication, signaling encryption, and media encryption. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to network information and services, and customizeable features...
... 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security... that include file authentication, device authentication, signaling encryption, and media encryption. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to network information and services, and customizeable features...
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... Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11...
... Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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... Mute button Controls the handset, headset, and speakerphone volume (off . Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed...
... Mute button Controls the handset, headset, and speakerphone volume (off . Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed...
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..., configure the network settings on the phone depending on the Cisco Unified IP Phone 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE. If you used auto-registration, you through the phone installation. Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G Table 1-8 provides an overview... (SCCP and SIP) OL-21011-01 Assemble the phone, adjust phone placement, and See Installing the Cisco Unified IP Phone, page 3-5. Extends functionality of a Cisco Unified IP Phone 7961G and 7961G-GE by adding 14 (7914) or 24 (7915 and 7916) line appearances or speed-dial numbers. The...
..., configure the network settings on the phone depending on the Cisco Unified IP Phone 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE. If you used auto-registration, you through the phone installation. Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G Table 1-8 provides an overview... (SCCP and SIP) OL-21011-01 Assemble the phone, adjust phone placement, and See Installing the Cisco Unified IP Phone, page 3-5. Extends functionality of a Cisco Unified IP Phone 7961G and 7961G-GE by adding 14 (7914) or 24 (7915 and 7916) line appearances or speed-dial numbers. The...
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... IP Phone. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-8 Checklist for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 Phone Guide and Cisco Unified IP Phone 7961G/7961G-GE or 7941G/7941G-GE Phone Guide. 9. Refer to Cisco Unified IP Phone 7962G and 7942G Verifies...
... IP Phone. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-8 Checklist for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 Phone Guide and Cisco Unified IP Phone 7961G/7961G-GE or 7941G/7941G-GE Phone Guide. 9. Refer to Cisco Unified IP Phone 7962G and 7942G Verifies...
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...• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the CP-PWR-CUBE-3 power supply. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3 external power supply only. The Cisco Unified IP Phones 7961G-GE, and 7941G-GE are not compatible with Cisco switches that are... between the unpowered switch and the IP Phone. • The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not. • The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2...
...• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the CP-PWR-CUBE-3 power supply. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3 external power supply only. The Cisco Unified IP Phones 7961G-GE, and 7941G-GE are not compatible with Cisco switches that are... between the unpowered switch and the IP Phone. • The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not. • The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2...
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...Configuration window for 100 Mbps connections. or full-duplex connections to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the Handset port on the 7961G-GE and 7941G-GE Each port supports 10/100 or 10/100/1000 Mbps half- It ...the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can disable the speakerphone by using Cisco Unified Communications Manager Administration. You must use Category 5 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-3 See Providing Power to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, remove...
...Configuration window for 100 Mbps connections. or full-duplex connections to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the Handset port on the 7961G-GE and 7941G-GE Each port supports 10/100 or 10/100/1000 Mbps half- It ...the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can disable the speakerphone by using Cisco Unified Communications Manager Administration. You must use Category 5 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-3 See Providing Power to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, remove...
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... guidelines. 5. switch to the network port labeled 10/100 SW on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 SW on the Cisco Unified IP Phones 7961G-GE and 7941G-GE. (Optional) You can use Category 5/5e for 100 Mbps connections. Before...port labeled 10/100 PC port on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 PC on the Cisco Unified IP Phones 7961G-GE and 7941G-GE Each Cisco Unified IP Phone ships with one now. 3. (Cisco Unified IP Phones 7962G and 7942G only)...
... guidelines. 5. switch to the network port labeled 10/100 SW on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 SW on the Cisco Unified IP Phones 7961G-GE and 7941G-GE. (Optional) You can use Category 5/5e for 100 Mbps connections. Before...port labeled 10/100 PC port on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 PC on the Cisco Unified IP Phones 7961G-GE and 7941G-GE Each Cisco Unified IP Phone ships with one now. 3. (Cisco Unified IP Phones 7962G and 7942G only)...
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... connecting to the network 5 Access port (10/100 PC on the 7962G/7942G/7961G/7941G; 10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your phone to your computer Related Topics • Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-9 • Verifying the Phone Startup Process, page 3-13 • Configuring...
... connecting to the network 5 Access port (10/100 PC on the 7962G/7942G/7961G/7941G; 10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your phone to your computer Related Topics • Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-9 • Verifying the Phone Startup Process, page 3-13 • Configuring...
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.... • After the phone is not supported on Cisco Unified IP Phones 7961G and 7961G-GE, in Cisco Unified Communications Manager. You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G-GE by selecting 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915 12-Button Line...
.... • After the phone is not supported on Cisco Unified IP Phones 7961G and 7961G-GE, in Cisco Unified Communications Manager. You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G-GE by selecting 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915 12-Button Line...
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... IP Phone Expansion Module 7916. To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the Module 1 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line Expansion Module or 7915 ...Phone 7962G, 7965G, or 7975G, adding up to 48 extra line appearances or programmable buttons to your phone. Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916 Use the Phone Button Template Configuration to configure the buttons. A message...
... IP Phone Expansion Module 7916. To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the Module 1 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line Expansion Module or 7915 ...Phone 7962G, 7965G, or 7975G, adding up to 48 extra line appearances or programmable buttons to your phone. Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916 Use the Phone Button Template Configuration to configure the buttons. A message...
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... Feature Description Configuration Reference Abbreviated dialing Allows users to Cisco Unified IP Phone 7962G and 7942G Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, ..., Call Pickup Configuration. Anonymous Call Block Allows a user to the phone. Add Select to Join (Cisco Unified IP Phones 7961G-GE, 7961G, 7941G-GE, and 7941G Only) Creates a conference by entering an assigned index code (1-99) on the phone keypad. Refer to...
... Feature Description Configuration Reference Abbreviated dialing Allows users to Cisco Unified IP Phone 7962G and 7942G Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, ..., Call Pickup Configuration. Anonymous Call Block Allows a user to the phone. Add Select to Join (Cisco Unified IP Phones 7961G-GE, 7961G, 7941G-GE, and 7941G Only) Creates a conference by entering an assigned index code (1-99) on the phone keypad. Refer to...
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... user to the Product Specific Configuration Layout pane. Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Forced authorization codes (FAC) (SCCP phones ... select the appropriate IP phones, and scroll to move a connected call that is ringing on these Cisco Unified IP Phones 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G, and 7971G-GE: "High"-Increases the voice level played back in the headset, which encourages a lower speaking voice and...
... user to the Product Specific Configuration Layout pane. Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Forced authorization codes (FAC) (SCCP phones ... select the appropriate IP phones, and scroll to move a connected call that is ringing on these Cisco Unified IP Phones 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G, and 7971G-GE: "High"-Increases the voice level played back in the headset, which encourages a lower speaking voice and...
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..., assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively. The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for lines. To avoid confusion for lines. To modify a phone button template, choose Device >...to programmable line buttons. The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines and buttons 3 through 6 as speed dial. Cisco Unified IP Phone 7961G /7961G-GE The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines...
..., assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively. The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for lines. To avoid confusion for lines. To modify a phone button template, choose Device >...to programmable line buttons. The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines and buttons 3 through 6 as speed dial. Cisco Unified IP Phone 7961G /7961G-GE The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines...
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...Monitoring the Voice Quality of payload octets received in RTP data packets by the phone since starting receiving data on the Cisco Unified IP Phones 7961G/G-GE and 7941G/41G-GE provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 ... since starting reception on audible concealment events due to accumulate 3 seconds of the network latency, expressed in milliseconds. 8-12 Cisco Unified IP Phone Administration Guide for the entire voice stream. Total number of instantaneous jitter, in milliseconds. Score that is based...
...Monitoring the Voice Quality of payload octets received in RTP data packets by the phone since starting receiving data on the Cisco Unified IP Phones 7961G/G-GE and 7941G/41G-GE provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 ... since starting reception on audible concealment events due to accumulate 3 seconds of the network latency, expressed in milliseconds. 8-12 Cisco Unified IP Phone Administration Guide for the entire voice stream. Total number of instantaneous jitter, in milliseconds. Score that is based...
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... with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 These codecs for the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.7 Version of...
... with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 These codecs for the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.7 Version of...
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...and Conceal Seconds for evidence of Calls Chapter 9 Troubleshooting and Maintenance MOS LQK scores can vary based on the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide these maximum MOS LQK scores under normal conditions with no loss. Monitoring the Voice Quality of packet loss... and jitter. 9-16 Cisco Unified IP Phone Administration Guide for general troubleshooting information: Table 9-5 Changes to Voice Quality ...
...and Conceal Seconds for evidence of Calls Chapter 9 Troubleshooting and Maintenance MOS LQK scores can vary based on the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide these maximum MOS LQK scores under normal conditions with no loss. Monitoring the Voice Quality of packet loss... and jitter. 9-16 Cisco Unified IP Phone Administration Guide for general troubleshooting information: Table 9-5 Changes to Voice Quality ...