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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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...and Identifying Protected Calls 1-16 Call Security Interactions and Restrictions 1-17 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19...Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP...
...and Identifying Protected Calls 1-16 Call Security Interactions and Restrictions 1-17 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19...Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP...
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... Protocol to the Other 2-12 Deploying a Phone in an SCCP and SIP Environment 2-13 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset...
... Protocol to the Other 2-12 Deploying a Phone in an SCCP and SIP Environment 2-13 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset...
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... Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2... Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Understanding DHCPv6 and Autoconfiguration 4-16 Device Configuration Menu 4-17 Unified CM Configuration Menu 4-18 SIP Configuration Menu for SIP Phones Only 4-19 SIP...
... Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2... Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Understanding DHCPv6 and Autoconfiguration 4-16 Device Configuration Menu 4-17 Unified CM Configuration Menu 4-18 SIP Configuration Menu for SIP Phones Only 4-19 SIP...
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...Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Configuring Product Specific Configuration Parameters 5-19 ... Setting Up Services 5-25 Adding Users to Cisco Unified Communications Manager 5-25 Managing the User Options...Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone...C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network...
...Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Configuring Product Specific Configuration Parameters 5-19 ... Setting Up Services 5-25 Adding Users to Cisco Unified Communications Manager 5-25 Managing the User Options...Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone...C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network...
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...11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity... Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vii
...11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity... Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vii
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... the User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe... Network and Access Port Pinouts D-2 E A P P E N D I X Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-21011-01
... the User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe... Network and Access Port Pinouts D-2 E A P P E N D I X Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-21011-01
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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.... Many of the tasks involve configuring network settings and affect the phone's ability to Install the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. See Related Documentation, page 2 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1 Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the tasks required...
.... Many of the tasks involve configuring network settings and affect the phone's ability to Install the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. See Related Documentation, page 2 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1 Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the tasks required...
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... tips for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.0. Chapter 7, Viewing Model Information, Status, and Explains how to assist with important information about feature support for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone...
... tips for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.0. Chapter 7, Viewing Model Information, Status, and Explains how to assist with important information about feature support for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone...
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...and keywords are in boldface. If you agree to comply with U.S. Document Conventions This document uses the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, ... keywords are grouped in square brackets are in italics. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Elements in braces and separated by vertical bars. export regulations may...
...and keywords are in boldface. If you agree to comply with U.S. Document Conventions This document uses the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, ... keywords are grouped in square brackets are in italics. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Elements in braces and separated by vertical bars. export regulations may...
Administration Guide
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... characters, such as passwords are grouped in brackets and separated by vertical bars. Caution Means reader be aware of characters. Cisco Unified IP Phone Administration Guide for which you supply values are in a situation that could cause bodily injury. A nonquoted set...in angle brackets. Do not use quotation marks around the string or the string will include the quotation marks. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Information you press the D key. Note Means reader take note. Notes contain helpful suggestions or ...
... characters, such as passwords are grouped in brackets and separated by vertical bars. Caution Means reader be aware of characters. Cisco Unified IP Phone Administration Guide for which you supply values are in a situation that could cause bodily injury. A nonquoted set...in angle brackets. Do not use quotation marks around the string or the string will include the quotation marks. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Information you press the D key. Note Means reader take note. Notes contain helpful suggestions or ...
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...a Cisco Unified IP Phone might cause interference. This chapter includes the following topics: • Understanding the Cisco Unified... an Internet Protocol (IP) network. A Cisco Unified IP Phone, like a digital business ...Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of Configuring and Installing Cisco... telephony. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver... T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE ...
...a Cisco Unified IP Phone might cause interference. This chapter includes the following topics: • Understanding the Cisco Unified... an Internet Protocol (IP) network. A Cisco Unified IP Phone, like a digital business ...Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of Configuring and Installing Cisco... telephony. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver... T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE ...
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...9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure ... of the Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-3 shows the main components of the Cisco Unified IP ...
...9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure ... of the Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-3 shows the main components of the Cisco Unified IP ...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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...Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide...; Web-based services (for example, a Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Cisco Unified IP Phone Administration Guide for example, a Privacy button) The buttons illuminate to indicate status: Green, steady...
...Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide...; Web-based services (for example, a Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Cisco Unified IP Phone Administration Guide for example, a Privacy button) The buttons illuminate to indicate status: Green, steady...
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...across the Internet and the web. DHCP dynamically allocates and assigns an IP address to Dynamic Host Configuration Protocol and Cisco TFTP in the URL or a hostname that runs on each phone locally. For additional supported DHCP configurations, refer ...feature. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 If disabled, you use a literal IPv6 address in the Cisco Unified Communications...
...across the Internet and the web. DHCP dynamically allocates and assigns an IP address to Dynamic Host Configuration Protocol and Cisco TFTP in the URL or a hostname that runs on each phone locally. For additional supported DHCP configurations, refer ...feature. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 If disabled, you use a literal IPv6 address in the Cisco Unified Communications...
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... implements the IEEE 802.1X standard by providing support for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 have two URLs configured. Cisco Unified IP Phones that addresses To communicate using the Cisco Unified IP Phone with both IPv4 and IPv6) in the Cisco Unified Communications Manager Features and Services Guide. After authentication...
... implements the IEEE 802.1X standard by providing support for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 have two URLs configured. Cisco Unified IP Phones that addresses To communicate using the Cisco Unified IP Phone with both IPv4 and IPv6) in the Cisco Unified Communications Manager Features and Services Guide. After authentication...
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... the attributes of an end-to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). SCCP is the portion of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking...shtml RTP is the Internet Engineering Task Force (IETF) standard for transporting Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are operating in RFC 3261) that can configure ...
... the attributes of an end-to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). SCCP is the portion of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking...shtml RTP is the Internet Engineering Task Force (IETF) standard for transporting Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are operating in RFC 3261) that can configure ...
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... meet the increased demands for unique IP addresses for securing and authenticating communications. When security is a connection-oriented transport protocol. for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-8 OL-21011-01 Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all devices that can be automatically...
... meet the increased demands for unique IP addresses for securing and authenticating communications. When security is a connection-oriented transport protocol. for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-8 OL-21011-01 Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all devices that can be automatically...