Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... button, enter a number if necessary, and speak after dialing a number. OL-16994-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to choose a call hang up the handset. Mute your call...
... button, enter a number if necessary, and speak after dialing a number. OL-16994-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to choose a call hang up the handset. Mute your call...
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... enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to (SCCP only) create a conference Links View related Help topics Main Display the... listing Select Select a menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold ;
... enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to (SCCP only) create a conference Links View related Help topics Main Display the... listing Select Select a menu item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold ;
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... 24 Placing a Call-Additional Options 25 Answering a Call 28 Ending a Call 29 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10...
... 24 Placing a Call-Additional Options 25 Answering a Call 28 Ending a Call 29 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10...
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Switching an In-Progress Call to Another Phone 32 Viewing Multiple Calls 32 Transferring Calls 33 Sending a Call to a Voice Message System 34 ... 40 Placing or Receiving Intercom Calls 40 Advanced Call Handling 42 Speed Dialing 42 Picking Up a Redirected Call on Your Phone 43 Storing and Retrieving Parked Calls 44 Logging Out of Hunt Groups 45 Using a Shared Line 45 Understanding Shared Lines... 49 Making and Receiving Secure Calls 50 Tracing Suspicious Calls 50 Prioritizing Critical Calls 51 Using Cisco Extension Mobility 52 Managing Business Calls Using a Single Phone Number 53 6 OL-16994-01
Switching an In-Progress Call to Another Phone 32 Viewing Multiple Calls 32 Transferring Calls 33 Sending a Call to a Voice Message System 34 ... 40 Placing or Receiving Intercom Calls 40 Advanced Call Handling 42 Speed Dialing 42 Picking Up a Redirected Call on Your Phone 43 Storing and Retrieving Parked Calls 44 Logging Out of Hunt Groups 45 Using a Shared Line 45 Understanding Shared Lines... 49 Making and Receiving Secure Calls 50 Tracing Suspicious Calls 50 Prioritizing Critical Calls 51 Using Cisco Extension Mobility 52 Managing Business Calls Using a Single Phone Number 53 6 OL-16994-01
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... Controlling User Settings on the Web 72 Controlling Line Settings on the Web 73 Setting Up Phones and Access Lists for Mobile Connect 75 Using Cisco WebDialer 78 Understanding Additional Configuration Options 80 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7
... Controlling User Settings on the Web 72 Controlling Line Settings on the Web 73 Setting Up Phones and Access Lists for Mobile Connect 75 Using Cisco WebDialer 78 Understanding Additional Configuration Options 80 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7
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Review safety information See Safety and Performance Information, page 10. Put calls on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to your own Press on the phone when you want to... Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 55. Mute calls See Using Mute, page 31. Use...
Review safety information See Safety and Performance Information, page 10. Put calls on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to your own Press on the phone when you want to... Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 55. Mute calls See Using Mute, page 31. Use...
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... information about the impact of power outages and other devices on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. ...can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can access the most...
... information about the impact of power outages and other devices on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. ...can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can access the most...
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and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1(3) 11 If you agree to comply with applicable laws and regulations...fully compliant with the EMC Directive [89/336/EC]. Further information regarding U.S. Accessibility Features A list of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export, transfer and ...
and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1(3) 11 If you agree to comply with applicable laws and regulations...fully compliant with the EMC Directive [89/336/EC]. Further information regarding U.S. Accessibility Features A list of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export, transfer and ...
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Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 12 OL-16994-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 12 OL-16994-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
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...while pressing the footstand button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. With the clip removed, the hookswitch lifts slightly when you use your phone, remove the hookswitch clip ... to the handset rest. Connecting Your Phone Removing the Hookswitch Clip (Required) Before you pick up the handset. 185165 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver...
...while pressing the footstand button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. With the clip removed, the hookswitch lifts slightly when you use your phone, remove the hookswitch clip ... to the handset rest. Connecting Your Phone Removing the Hookswitch Clip (Required) Before you pick up the handset. 185165 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver...
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... the quality of these devices and their own voice when they speak to the party on the back of units in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Audio Quality Subjective to the User Beyond the physical, mechanical and technical... hum can cause remote parties to hear an echo of a headset must sound good to the headset port on the far end. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. TAPS might need to replace an existing...
... the quality of these devices and their own voice when they speak to the party on the back of units in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Audio Quality Subjective to the User Beyond the physical, mechanical and technical... hum can cause remote parties to hear an echo of a headset must sound good to the headset port on the far end. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. TAPS might need to replace an existing...
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...that your desktop. An Overview of Your Phone An Overview of call -handling capabilities. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in ...XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over...
...that your desktop. An Overview of Your Phone An Overview of call -handling capabilities. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in ...XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over...
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... and Calls, page 18 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on hold 2 Phone screen Shows call logs and directories. Use it to Determine a Line State, page 49... • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1(3) 17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active ...
... and Calls, page 18 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on hold 2 Phone screen Shows call logs and directories. Use it to Determine a Line State, page 49... • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1(3) 17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active ...
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... Controls the handset, headset, and speakerphone volume (off . Speakerphone, page 55 11 Mute button Toggles the microphone on -hook, displays phone numbers from your phone screen. When Using Mute, page 31 the microphone is muted, the button is on or off . To see ... Activates the Help... is on , the button is lit. When the Using a Handset, Headset, and headset is on , the button is lit. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to control phone screen contrast and ring sounds.
... Controls the handset, headset, and speakerphone volume (off . Speakerphone, page 55 11 Mute button Toggles the microphone on -hook, displays phone numbers from your phone screen. When Using Mute, page 31 the microphone is muted, the button is on or off . To see ... Activates the Help... is on , the button is lit. When the Using a Handset, Headset, and headset is on , the button is lit. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to control phone screen contrast and ring sounds.
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...one call is ringing (BLF Pickup) (SCCP only) Line in Do Not Disturb (BLF) See Using BLF to your phone. See Using a Shared Line, page 45, for Cisco Unified Communications Manager 6.1(3) 19 A holding call . BLF- See Using BLF to Determine a Line State, page 49. monitored.... Idle Intercom line The intercom line is ringing. By default, your phone supports four connected calls per line, but your system administrator can be active at any time; Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. monitored line is in use BLF- Call on hold You...
...one call is ringing (BLF Pickup) (SCCP only) Line in Do Not Disturb (BLF) See Using BLF to your phone. See Using a Shared Line, page 45, for Cisco Unified Communications Manager 6.1(3) 19 A holding call . BLF- See Using BLF to Determine a Line State, page 49. monitored.... Idle Intercom line The intercom line is ringing. By default, your phone supports four connected calls per line, but your system administrator can be active at any time; Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. monitored line is in use BLF- Call on hold You...
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... page 40. indicators Icons and labels indicate how these buttons are open : 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for your primary phone line. To activate a softkey, press the softkey button . 4 Status line Displays audio mode icons, status information, and prompts. 20... feature tabs are configured. See Placing or Receiving Intercom Calls, page 40. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable ...
... page 40. indicators Icons and labels indicate how these buttons are open : 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for your primary phone line. To activate a softkey, press the softkey button . 4 Status line Displays audio mode icons, status information, and prompts. 20... feature tabs are configured. See Placing or Receiving Intercom Calls, page 40. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable ...
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... and Menus Press a feature button to the call activity area, if needed. Pressing Exit from the top level of Your Phone 5 Call activity area 6 Phone tab 7 Feature tabs Displays current calls per line, including caller ID, call duration, and call activity. If you want... Exit. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open feature menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the highlighted line (standard view). An Overview of a menu, closes the menu. See Understanding Feature Buttons and Menus...
... and Menus Press a feature button to the call activity area, if needed. Pressing Exit from the top level of Your Phone 5 Call activity area 6 Phone tab 7 Feature tabs Displays current calls per line, including caller ID, call duration, and call activity. If you want... Exit. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open feature menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the highlighted line (standard view). An Overview of a menu, closes the menu. See Understanding Feature Buttons and Menus...
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...either by using and accessing Help Learn about a menu item Press , , or to ... Accessing the Help System on Your Phone Your phone provides a comprehensive online help using Help Press twice quickly. View the main menu Press on using a softkey or by pressing...: • About Your Cisco Unified IP Phone-Details about your phone system configuration, features included in this Phone Guide might work differently on the phone screen. Understanding Feature Availability Depending on your phone • How do I...?-Procedures for common phone tasks • Calling Features...
...either by using and accessing Help Learn about a menu item Press , , or to ... Accessing the Help System on Your Phone Your phone provides a comprehensive online help using Help Press twice quickly. View the main menu Press on using a softkey or by pressing...: • About Your Cisco Unified IP Phone-Details about your phone system configuration, features included in this Phone Guide might work differently on the phone screen. Understanding Feature Availability Depending on your phone • How do I...?-Procedures for common phone tasks • Calling Features...
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...features can vary depending on your system administrator or you can be configured to work with one of Your Phone Feature Group Pickup Hold Hunt Group Softkey GPickUp Hold HLog Malicious Call Identification Meet Me Conferencing Mobility New Call ...Protocol). To learn which features are protocol-specific. This Phone Guide indicates which protocol your phone is using, you can ask your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 23 SCCP Your phone can choose > Model Information > Call Control Protocol on ...
...features can vary depending on your system administrator or you can be configured to work with one of Your Phone Feature Group Pickup Hold Hunt Group Softkey GPickUp Hold HLog Malicious Call Identification Meet Me Conferencing Mobility New Call ...Protocol). To learn which features are protocol-specific. This Phone Guide indicates which protocol your phone is using, you can ask your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 23 SCCP Your phone can choose > Model Information > Call Control Protocol on ...