Administration Guide
Page 1
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Administration Guide
Page 2
... Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to comply with Cisco's installation instructions, it off. Cisco Unified IP Phone 7965G and 7945G Administration Guide for a Class B digital device in accordance with the specifications in part 15 of its affiliates in accordance with the...
... Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to comply with Cisco's installation instructions, it off. Cisco Unified IP Phone 7965G and 7945G Administration Guide for a Class B digital device in accordance with the specifications in part 15 of its affiliates in accordance with the...
Administration Guide
Page 5
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
Administration Guide
Page 6
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641...
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641...
Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration...
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration...
Administration Guide
Page 8
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
Administration Guide
Page 9
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
Administration Guide
Page 10
... on the Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G...
... on the Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G...
Administration Guide
Page 11
... follows: Chapter 1, "An Overview of an IP telephony network, this guide to learn the steps required to function in the network. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network.
... follows: Chapter 1, "An Overview of an IP telephony network, this guide to learn the steps required to function in the network. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network.
Administration Guide
Page 12
... to assist with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for troubleshooting the Cisco Unified IP Phone. Related Documentation For more information about their Cisco Unified IP Phones. Chapter 7, "Viewing Model Information, Status, Explains...
... to assist with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for troubleshooting the Cisco Unified IP Phone. Related Documentation For more information about their Cisco Unified IP Phones. Chapter 7, "Viewing Model Information, Status, Explains...
Administration Guide
Page 13
...-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 xiii Importers, exporters, distributors and users are responsible for compliance with U.S. Alternative keywords are grouped in italics. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Preface • Cisco Unified IP Phone Expansion Module 7914 Phone Guide •...
...-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 xiii Importers, exporters, distributors and users are responsible for compliance with U.S. Alternative keywords are grouped in italics. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Preface • Cisco Unified IP Phone Expansion Module 7914 Phone Guide •...
Administration Guide
Page 14
...or the string will include the quotation marks. Before you work on any equipment, be aware of data. Note Means reader take note. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. In this device. Do not use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger... screen font. A nonquoted set of each warning to material not covered in equipment damage or loss of the hazards involved with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01
...or the string will include the quotation marks. Before you work on any equipment, be aware of data. Note Means reader take note. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. In this device. Do not use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger... screen font. A nonquoted set of each warning to material not covered in equipment damage or loss of the hazards involved with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01
Administration Guide
Page 15
... of the Cisco Unified IP Phone The Cisco Unified IP Phone 7965G and 7945G are connected to your data network, they offer enhanced IP telephony features, including access to a Cisco Unified IP Phone might cause interference. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7965G and 7945G, page 1-2 • What Networking Protocols Are Used?, page 1-4 • What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G...
... of the Cisco Unified IP Phone The Cisco Unified IP Phone 7965G and 7945G are connected to your data network, they offer enhanced IP telephony features, including access to a Cisco Unified IP Phone might cause interference. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7965G and 7945G, page 1-2 • What Networking Protocols Are Used?, page 1-4 • What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G...
Administration Guide
Page 16
... components of the Cisco Unified IP Phone 7965G. Understanding the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7945G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager...
... components of the Cisco Unified IP Phone 7965G. Understanding the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7945G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 17
... on -hook). No color-Ready for Cisco Unified Communications Manager 6.1 1-3 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-... 2 Footstand Allows you to adjust the angle of the phone base. adjustment button 3 Display button Awakens the phone screen from sleep mode. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for input 4 Messages button Green steady...
... on -hook). No color-Ready for Cisco Unified Communications Manager 6.1 1-3 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-... 2 Footstand Allows you to adjust the angle of the phone base. adjustment button 3 Display button Awakens the phone screen from sleep mode. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for input 4 Messages button Green steady...
Administration Guide
Page 18
... right and left to other devices and receive information about other features as the Cisco Unified IP Phone to select an item that the Cisco Unified IP Phone 7965G and 7945G supports. Select button-scroll to highlight a line using BootP to assign IP addresses to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on the...
... right and left to other devices and receive information about other features as the Cisco Unified IP Phone to select an item that the Cisco Unified IP Phone 7965G and 7945G supports. Select button-scroll to highlight a line using BootP to assign IP addresses to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on the...
Administration Guide
Page 19
... EAP-MD5 option for additional information. Internet Protocol (IP) IP is connected. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for troubleshooting purposes. With this method, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the phone, you are not using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Refer to...
... EAP-MD5 option for additional information. Internet Protocol (IP) IP is connected. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for troubleshooting purposes. With this method, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the phone, you are not using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Refer to...
Administration Guide
Page 20
...basis by all endpoints in operation. SCCP is used to copy firmware or other files from other VoIP protocols, SIP is an extension of an end-to-end call information to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). Conferences are normally configured on page 4-27. CPPDP... within a packet telephony network. Some SIP endpoints may allow these parameters to establish, maintain, and terminate calls between two endpoints. Cisco Unified IP Phone 7965G and 7945G Administration Guide for multimedia conferencing over data networks.
...basis by all endpoints in operation. SCCP is used to copy firmware or other files from other VoIP protocols, SIP is an extension of an end-to-end call information to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). Conferences are normally configured on page 4-27. CPPDP... within a packet telephony network. Some SIP endpoints may allow these parameters to establish, maintain, and terminate calls between two endpoints. Cisco Unified IP Phone 7965G and 7945G Administration Guide for multimedia conferencing over data networks.
Administration Guide
Page 21
... addition to traditional telephony features, the Cisco Unified IP Phone includes features that the Cisco Unified IP Phone supports, see the "Telephony Features Available for the Phone" section on page 5-2. Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone 7965G and 7945G? When security is a connection-oriented Protocol (TCP) transport protocol. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to obtain a configuration file...
... addition to traditional telephony features, the Cisco Unified IP Phone includes features that the Cisco Unified IP Phone supports, see the "Telephony Features Available for the Phone" section on page 5-2. Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone 7965G and 7945G? When security is a connection-oriented Protocol (TCP) transport protocol. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to obtain a configuration file...
Administration Guide
Page 22
... viewing statistics from it , you can modify certain settings for Cisco Unified Communications Manager 6.1 1-8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone from their IP phones. For more information about a current call or firmware versions on the Cisco Unified IP Phone." Related Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page...
... viewing statistics from it , you can modify certain settings for Cisco Unified Communications Manager 6.1 1-8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone from their IP phones. For more information about a current call or firmware versions on the Cisco Unified IP Phone." Related Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page...