Administration Guide
Page 1
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641-01
Administration Guide
Page 2
... interference to comply with the limits for a Class B digital device in accordance with FCC requirements for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF...part of UCB's public domain version of the word partner does not imply a partnership relationship between Cisco and any interference to operate the product. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Class A or Class B digital devices. If the interference stops, it...
... interference to comply with the limits for a Class B digital device in accordance with FCC requirements for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF...part of UCB's public domain version of the word partner does not imply a partnership relationship between Cisco and any interference to operate the product. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Class A or Class B digital devices. If the interference stops, it...
Administration Guide
Page 5
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
...and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager 1-19 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-22 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager...
Administration Guide
Page 6
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641...
... 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-9 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 vi OL-14641...
Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration...
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration...
Administration Guide
Page 8
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 ...Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
Administration Guide
Page 9
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
Administration Guide
Page 10
... on the Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G...
... on the Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G...
Administration Guide
Page 11
..., manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for end-users of the Cisco Unified IP Phone. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to perform in Cisco Unified Communications Manager or other key IP telephony components, and provides...
..., manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for end-users of the Cisco Unified IP Phone. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to perform in Cisco Unified Communications Manager or other key IP telephony components, and provides...
Administration Guide
Page 12
... environments. Preface Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to customize phone ring sounds, background images, and the phone idle display at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G using the SCCP or...
... environments. Preface Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to customize phone ring sounds, background images, and the phone idle display at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G using the SCCP or...
Administration Guide
Page 13
... are grouped in italics. By using this product immediately. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject to United...
... are grouped in italics. By using this product immediately. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject to United...
Administration Guide
Page 14
...Information you must enter is in brackets and separated by vertical bars. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01 Before you might do something that could cause bodily injury. Arguments for example, the... key labeled Control-for which you press the D key. Nonprinting characters, such as passwords are in the publication. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. Note Means reader take note. You are in a screen display means hold down the...
...Information you must enter is in brackets and separated by vertical bars. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01 Before you might do something that could cause bodily injury. Arguments for example, the... key labeled Control-for which you press the D key. Nonprinting characters, such as passwords are in the publication. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. Note Means reader take note. You are in a screen display means hold down the...
Administration Guide
Page 15
..., because Cisco Unified IP Phones are Supported on the Cisco Unified IP Phone 7965G and 7945G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 6.1 1-1 These phones encode G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711u, G.722, iLBC, G.729, G729a, G729b, and G729ab. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones, page 1-9 • Overview of Configuring and Installing Cisco Unified IP Phones...
..., because Cisco Unified IP Phones are Supported on the Cisco Unified IP Phone 7965G and 7945G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 6.1 1-1 These phones encode G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711u, G.722, iLBC, G.729, G729a, G729b, and G729ab. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones, page 1-9 • Overview of Configuring and Installing Cisco Unified IP Phones...
Administration Guide
Page 16
... the Cisco Unified IP Phone 7965G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-2 OL-14641-01 Understanding the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone...
... the Cisco Unified IP Phone 7965G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-2 OL-14641-01 Understanding the Cisco Unified IP Phone 7965G and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone...
Administration Guide
Page 17
... message service (varies by service). 5 Directories button Opens/closes the Directories menu. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on -hook). adjustment button 3 Display button Awakens the phone screen from sleep mode. Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on...
... message service (varies by service). 5 Directories button Opens/closes the Directories menu. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on -hook). adjustment button 3 Display button Awakens the phone screen from sleep mode. Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on...
Administration Guide
Page 18
... VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch. Cisco Unified IP Phone 7965G and 7945G Administration Guide for voice communication. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 What Networking Protocols Are Used? Select button-scroll to highlight a line...
... VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch. Cisco Unified IP Phone 7965G and 7945G Administration Guide for voice communication. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 What Networking Protocols Are Used? Select button-scroll to highlight a line...
Administration Guide
Page 19
..., subnets, and gateways identifications are automatically assigned if you are not using DHCP, you to connect an IP phone into the network and have an assigned IP address, subnet, and gateway. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for additional information. If disabled, you should disable the PC port and voice VLAN. Hypertext...
..., subnets, and gateways identifications are automatically assigned if you are not using DHCP, you to connect an IP phone into the network and have an assigned IP address, subnet, and gateway. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for additional information. If disabled, you should disable the PC port and voice VLAN. Hypertext...
Administration Guide
Page 20
...VoIP protocols, SIP is a Cisco proprietary protocol used by all endpoints in operation. Like other phones and gateways. SDP capabilities, such as : Voice VLAN configuration Device discovery Power management Inventory management For more information about LLDP-MED support, see the "Network Configuration" section on page 4-27. The Cisco Unified IP Phone... noise, are available during a connection between call . Cisco Unified IP Phone 7965G and 7945G Administration Guide for transporting real-time data, such as IP Phones. Chapter 1 An Overview of an end-to neighboring ...
...VoIP protocols, SIP is a Cisco proprietary protocol used by all endpoints in operation. Like other phones and gateways. SDP capabilities, such as : Voice VLAN configuration Device discovery Power management Inventory management For more information about LLDP-MED support, see the "Network Configuration" section on page 4-27. The Cisco Unified IP Phone... noise, are available during a connection between call . Cisco Unified IP Phone 7965G and 7945G Administration Guide for transporting real-time data, such as IP Phones. Chapter 1 An Overview of an end-to neighboring ...
Administration Guide
Page 21
... Parameters Using the Cisco Unified IP Phone, page 1-8 • Providing Users with Cisco Unified Communications Manager. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G? On the Cisco Unified IP Phone, TFTP enables you must manually assign TFTP server from the DHCP server. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to the phone type. Cisco Unified IP phones also provide...
... Parameters Using the Cisco Unified IP Phone, page 1-8 • Providing Users with Cisco Unified Communications Manager. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G? On the Cisco Unified IP Phone, TFTP enables you must manually assign TFTP server from the DHCP server. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to the phone type. Cisco Unified IP phones also provide...
Administration Guide
Page 22
.... See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." See the "Telephony Features Available for the Phone" section on page 5-16. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone 7965G and 7945G? The Cisco Unified IP Phone can also obtain statistics about configuring such services, see Chapter 7, "Viewing...
.... See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." See the "Telephony Features Available for the Phone" section on page 5-16. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone 7965G and 7945G? The Cisco Unified IP Phone can also obtain statistics about configuring such services, see Chapter 7, "Viewing...