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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Administration Guide
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... use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Website are the property of their respective owners. or other countries. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. and/or its affiliates in the U.S. in the United...
... use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Website are the property of their respective owners. or other countries. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. and/or its affiliates in the U.S. in the United...
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... Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported...
... Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported...
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... Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified...
... Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified...
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... to the User 3-6 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 vii
... to the User 3-6 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 vii
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... 4-29 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
... 4-29 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
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... Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
... Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
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... Streaming Statistics 8-14 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
... Streaming Statistics 8-14 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
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... or Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager...
... or Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager...
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... A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xii...
... A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xii...
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... in this manual require familiarity with Cisco Unified Communications Manager. Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Many of the tasks in the network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for end-users of related...
... in this manual require familiarity with Cisco Unified Communications Manager. Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Many of the tasks in the network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for end-users of related...
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... to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv OL-11953...
... to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv OL-11953...
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... Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone...
... Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone...
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.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Obtaining Documentation, Obtaining Support, and Security Guidelines Preface • Cisco Unified Communications Manager Security Guide • Cisco Unified Communications Manager Serviceability Administration Guide • Cisco Unified Communications Manager Serviceability System Guide • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications...
.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Obtaining Documentation, Obtaining Support, and Security Guidelines Preface • Cisco Unified Communications Manager Security Guide • Cisco Unified Communications Manager Serviceability Administration Guide • Cisco Unified Communications Manager Serviceability System Guide • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications...
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...keywords are grouped in brackets and separated by vertical bars. Terminal sessions and information the system displays are optional. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for which you might do something that could result in italic screen font. If you must enter is in the... publication. Elements in angle brackets. Arguments for Cisco Unified Communications Manager 6.0 OL-11953-01 xvii Preface Document Conventions A summary of ...
...keywords are grouped in brackets and separated by vertical bars. Terminal sessions and information the system displays are optional. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for which you might do something that could result in italic screen font. If you must enter is in the... publication. Elements in angle brackets. Arguments for Cisco Unified Communications Manager 6.0 OL-11953-01 xvii Preface Document Conventions A summary of ...
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Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 You are in a situation that could cause bodily injury. Document Conventions Preface Warning Means danger. xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 You are in a situation that could cause bodily injury. Document Conventions Preface Warning Means danger. xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents.
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... 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE?, page 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-1 The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP...
... 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE?, page 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-1 The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP...
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... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the interfering device. Figure 1-1 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 4 5 6 7 8 9 15 14 13 12 11 10 137503 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones...
... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the interfering device. Figure 1-1 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 4 5 6 7 8 9 15 14 13 12 11 10 137503 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
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...-based services (for example, a Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 6.0 1-4 OL-11953-01 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Use it...
...-based services (for example, a Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 6.0 1-4 OL-11953-01 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Use it...