User Guide
Page 3
...hoc) conference call Press Hold or Resume. OL-14622-01 QUICK REFERENCE Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer ...and speak after dialing a number. Switch to speaker or Press or , then headset during a call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in this document or ...
...hoc) conference call Press Hold or Resume. OL-14622-01 QUICK REFERENCE Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer ...and speak after dialing a number. Switch to speaker or Press or , then headset during a call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other trademarks mentioned in this document or ...
User Guide
Page 4
... Select a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...Intercom line in idle state Intercom line in one-way audio Intercom line in two-way audio Audio or Video Mode Handset in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button ...
... Select a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...Intercom line in idle state Intercom line in one-way audio Intercom line in two-way audio Audio or Video Mode Handset in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button ...
User Guide
Page 7
...Phone Number 47 Using a Handset, Headset, and Speakerphone 50 Obtaining a Headset 51 Using AutoAnswer 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone... Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications...
...Phone Number 47 Using a Handset, Headset, and Speakerphone 50 Obtaining a Headset 51 Using AutoAnswer 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone... Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications...
User Guide
Page 9
...Performance Information, page 2. Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 50. Put calls on the phone when you need assistance. Make conference calls See Making Conference Calls, page 30. Use your phone See Connecting Your Phone, page 4. See softkey and ...Set up speed dialing See Speed Dialing, page 37. Share a phone number See Using a Shared Line, page 40. Change the ring volume or tone See Changing Phone Settings, page 52. Cisco Unified IP Phone 7965G and 7945G Phone Guide for pointers to the Quick Reference Card in the front of...
...Performance Information, page 2. Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 50. Put calls on the phone when you need assistance. Make conference calls See Making Conference Calls, page 30. Use your phone See Connecting Your Phone, page 4. See softkey and ...Set up speed dialing See Speed Dialing, page 37. Share a phone number See Using a Shared Line, page 40. Change the ring volume or tone See Changing Phone Settings, page 52. Cisco Unified IP Phone 7965G and 7945G Phone Guide for pointers to the Quick Reference Card in the front of...
User Guide
Page 10
...The system will not function until power is dependent on the cables for the external device. Power Outage Your accessibility to other devices such as headsets) that you take one or more of the following actions: • Move the external device away from the source of the RF or...frequency (AF) signals. In the case of a power failure or disruption, you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to these sections for the external device, or use cables ...
...The system will not function until power is dependent on the cables for the external device. Power Outage Your accessibility to other devices such as headsets) that you take one or more of the following actions: • Move the external device away from the source of the RF or...frequency (AF) signals. In the case of a power failure or disruption, you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to these sections for the external device, or use cables ...
User Guide
Page 11
...imply third-party authority to import, export, distribute or use only external headsets that are fully compliant with applicable laws and regulations. and local country laws. If you are responsible for Cisco Unified Communications Manager 6.1 (SCCP and SIP) and local laws, return this...[89/336/EC]. If you agree to comply with U.S. Cisco Unified IP Phone 7965G and 7945G Phone Guide for compliance with U.S. By using this product immediately. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Caution In European ...
...imply third-party authority to import, export, distribute or use only external headsets that are fully compliant with applicable laws and regulations. and local country laws. If you are responsible for Cisco Unified Communications Manager 6.1 (SCCP and SIP) and local laws, return this...[89/336/EC]. If you agree to comply with U.S. Cisco Unified IP Phone 7965G and 7945G Phone Guide for compliance with U.S. By using this product immediately. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Caution In European ...
User Guide
Page 12
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100/1000 SW) 113950 7 5 Access port (10/100/1000 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14622-01 Connecting Your Phone Your system administrator will likely connect your phone. 89 1 AUX 10/100 SW 10/100 PC DC48V 3 2 6 5 4 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100/1000 SW) 113950 7 5 Access port (10/100/1000 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14622-01 Connecting Your Phone Your system administrator will likely connect your phone. 89 1 AUX 10/100 SW 10/100 PC DC48V 3 2 6 5 4 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
User Guide
Page 14
... eliminated by both the remote party and you, the Cisco Unified IP Phone user. Cisco recommends that customers test the headsets that work best in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. The phone will re-start. Headset Information To use with Cisco Unified IP Phones. 6 OL-14622-01 The primary reason that is...
... eliminated by both the remote party and you, the Cisco Unified IP Phone user. Cisco recommends that customers test the headsets that work best in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. The phone will re-start. Headset Information To use with Cisco Unified IP Phones. 6 OL-14622-01 The primary reason that is...
User Guide
Page 15
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco http://www.jabra.com Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco http://www.jabra.com Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
User Guide
Page 19
... Each activates a softkey option (displayed on , the button is lit. Screen Features, page 14 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) When the speakerphone is on, the button is highlighted on -hook). Toggles the headset on or off -hook) and the ringer volume (on the screen. Use it to...
... Each activates a softkey option (displayed on , the button is lit. Screen Features, page 14 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) When the speakerphone is on, the button is highlighted on -hook). Toggles the headset on or off -hook) and the ringer volume (on the screen. Use it to...
User Guide
Page 27
.... Enter a number. Choose > Missed Calls, Received Calls, or Placed Calls. Scroll to see ... Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see your system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) An Overview of features and services. Using a Handset, Headset, and Speakerphone, page 50 Place a call using the select button. Press Hold. is...
.... Enter a number. Choose > Missed Calls, Received Calls, or Placed Calls. Scroll to see ... Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see your system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) An Overview of features and services. Using a Handset, Headset, and Speakerphone, page 50 Place a call using the select button. Press Hold. is...
User Guide
Page 30
Then... and Speakerphone, page 50 Answer with a headset Press , if unlit. For more information, see... If you can use other options if they are available on Your Phone, page 38 22 OL-14622-01 Using Hold and Resume, page 24 Send a call to ... Answer with the speakerphone... Press , Answer, or (flashing). a call ringing elsewhere Picking Up a Redirected Call on your phone to answer Use Call Pickup. Using a Handset, Headset, and Speakerphone, page 50 Switch from a connected Press Answer or, if the call is lit, press Using a Handset...
Then... and Speakerphone, page 50 Answer with a headset Press , if unlit. For more information, see... If you can use other options if they are available on Your Phone, page 38 22 OL-14622-01 Using Hold and Resume, page 24 Send a call to ... Answer with the speakerphone... Press , Answer, or (flashing). a call ringing elsewhere Picking Up a Redirected Call on your phone to answer Use Call Pickup. Using a Handset, Headset, and Speakerphone, page 50 Switch from a connected Press Answer or, if the call is lit, press Using a Handset...
User Guide
Page 31
... missed call message is shown on the same line Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see... Answer a priority call (SCCP phones only) Answer a call on one call on the other remote destinations. Ask your desktop phone, the remote destinations stop ringing, are some more ...the call might be monitored or recorded. Tip If parties on your Using Cisco Extension phone. Hang up while using the handset Return the handset to its cradle. Or, to keep headset mode active, press EndCall. Then... If you want to... Prioritizing Critical ...
... missed call message is shown on the same line Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see... Answer a priority call (SCCP phones only) Answer a call on one call on the other remote destinations. Ask your desktop phone, the remote destinations stop ringing, are some more ...the call might be monitored or recorded. Tip If parties on your Using Cisco Extension phone. Hang up while using the handset Return the handset to its cradle. Or, to keep headset mode active, press EndCall. Then... If you want to... Prioritizing Critical ...
User Guide
Page 33
...on one or more lines. Press . Switching Between Multiple Calls You can switch between connected calls on hold and the selected call Then... 1. Cisco Unified IP Phone 7965G and 7945G Phone Guide for the line that you want to . If the call is resumed. If a single call that you are holding on one line ...Using Mute With Mute enabled, you can hear other parties on Toggle Microphone off Then... You can use Mute with the handset, speakerphone, or a headset. Toggle Microphone on a call and press Resume. Press Resume. If multiple calls are switching to ...
...on one or more lines. Press . Switching Between Multiple Calls You can switch between connected calls on hold and the selected call Then... 1. Cisco Unified IP Phone 7965G and 7945G Phone Guide for the line that you want to . If the call is resumed. If a single call that you are holding on one line ...Using Mute With Mute enabled, you can hear other parties on Toggle Microphone off Then... You can use Mute with the handset, speakerphone, or a headset. Toggle Microphone on a call and press Resume. Press Resume. If multiple calls are switching to ...
User Guide
Page 43
... disconnects. Placing or Receiving Intercom Calls You can make sure that is engaged in continues simultaneously. If the recipient's handset or headset is in use . If you want to hear the message. • Talk to the caller by pressing the EndCall softkey ... Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) The one intercom line at a time. • When your Extension Mobility profile, make an intercom call to the recipient. The target destination receives an intercom-alert tone and can use either the handset, headset ...
... disconnects. Placing or Receiving Intercom Calls You can make sure that is engaged in continues simultaneously. If the recipient's handset or headset is in use . If you want to hear the message. • Talk to the caller by pressing the EndCall softkey ... Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) The one intercom line at a time. • When your Extension Mobility profile, make an intercom call to the recipient. The target destination receives an intercom-alert tone and can use either the handset, headset ...
User Guide
Page 58
... all of the actions you may not detect any buttons). Many of the controls on your phone system is configured to use AutoAnswer, see Using AutoAnswer, page 51. Using a Handset, Headset, and Speakerphone You can take to dial a number or answer a call will automatically trigger ..., assuming that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is not user controllable. Use a headset Press to toggle headset mode on and off . This action adjusts the volume for a call Press during a call or ,...
... all of the actions you may not detect any buttons). Many of the controls on your phone system is configured to use AutoAnswer, see Using AutoAnswer, page 51. Using a Handset, Headset, and Speakerphone You can take to dial a number or answer a call will automatically trigger ..., assuming that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is not user controllable. Use a headset Press to toggle headset mode on and off . This action adjusts the volume for a call Press during a call or ,...
User Guide
Page 59
... Otherwise, calls ring normally and you must manually answer them . If you must manually answer them . Obtaining a Headset Your phone supports four- Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) illuminated), even To keep headset when you receive a high volume of incoming calls. Your system administrator configures AutoAnswer to use AutoAnswer if...
... Otherwise, calls ring normally and you must manually answer them . If you must manually answer them . Obtaining a Headset Your phone supports four- Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) illuminated), even To keep headset when you receive a high volume of incoming calls. Your system administrator configures AutoAnswer to use AutoAnswer if...
User Guide
Page 60
... Accessing Your User Options Web Pages, page 61.) 2. Then... Log in to ... Log in the cradle and the headset the phone ringer and speakerphone buttons are off. Choose a phone line or the default ring setting. 3. Choose a ring tone to set the ring tone, or press Cancel. Change ... voice message light on the handset light strip. 52 OL-14622-01 Choose > User Preferences > Rings. 2. Adjust the volume level for your Cisco Unified IP Phone by displaying a steady light on your User Options web pages. (See Accessing Your User Options Web Pages, page 61.) 2. Change the ring...
... Accessing Your User Options Web Pages, page 61.) 2. Then... Log in to ... Log in the cradle and the headset the phone ringer and speakerphone buttons are off. Choose a phone line or the default ring setting. 3. Choose a ring tone to set the ring tone, or press Cancel. Change ... voice message light on the handset light strip. 52 OL-14622-01 Choose > User Preferences > Rings. 2. Adjust the volume level for your Cisco Unified IP Phone by displaying a steady light on your User Options web pages. (See Accessing Your User Options Web Pages, page 61.) 2. Change the ring...
User Guide
Page 68
... message system Listen for: • A stutter tone from your voice message service. Look for your phone system uses. Note The stutter tone is line-specific. You hear it only when using the line with your handset, headset, or speakerphone when you place a call to the documentation that your new voice messages Then...
... message system Listen for: • A stutter tone from your voice message service. Look for your phone system uses. Note The stutter tone is line-specific. You hear it only when using the line with your handset, headset, or speakerphone when you place a call to the documentation that your new voice messages Then...
User Guide
Page 91
...headset performance, general 6 help button 11, 26 help, using 16 hold and switching calls 25 and transferring 27 using 24 hold reversion indicators, reverting calls 24 hookswitch clip, removing 5 Hunt groups, logging out 40 I icons for call states 12 for lines 12 idle 13 installing, Cisco Unified IP Phone... 4 intercom calls 35 intercom line 13, 36 K keypad 11 L language (locale) settings 66 line buttons 10 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
...headset performance, general 6 help button 11, 26 help, using 16 hold and switching calls 25 and transferring 27 using 24 hold reversion indicators, reverting calls 24 hookswitch clip, removing 5 Hunt groups, logging out 40 I icons for call states 12 for lines 12 idle 13 installing, Cisco Unified IP Phone... 4 intercom calls 35 intercom line 13, 36 K keypad 11 L language (locale) settings 66 line buttons 10 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)