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... 4.3 and Later User Options Web Pages 88 Logging In to the User Options Web Pages 88 Subscribing to Phone Services 89 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 90 Accessing Your User Options Web Pages 90 Configuring Features... the Web 96 Controlling Line Settings on the Web 97 Using Cisco WebDialer 98 Understanding Additional Configuration Options 101 Troubleshooting Your Phone 103 General Troubleshooting 103 Viewing Phone Administration Data 104 Using the Quality Reporting Tool 105 Cisco One-Year Limited Hardware Warranty Terms 107 Index 109 viii OL...
... 4.3 and Later User Options Web Pages 88 Logging In to the User Options Web Pages 88 Subscribing to Phone Services 89 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 90 Accessing Your User Options Web Pages 90 Configuring Features... the Web 96 Controlling Line Settings on the Web 97 Using Cisco WebDialer 98 Understanding Additional Configuration Options 101 Troubleshooting Your Phone 103 General Troubleshooting 103 Viewing Phone Administration Data 104 Using the Quality Reporting Tool 105 Cisco One-Year Limited Hardware Warranty Terms 107 Index 109 viii OL...
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... coverage area. General Troubleshooting This section provides information to the Extension Mobility service. • You must enter a client matter code or forced authorization code after you dial a number. • Your phone has time-of the day. Symptom Explanation You cannot complete a One or more information, see your phone. Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 103 Your...
... coverage area. General Troubleshooting This section provides information to the Extension Mobility service. • You must enter a client matter code or forced authorization code after you dial a number. • Your phone has time-of the day. Symptom Explanation You cannot complete a One or more information, see your phone. Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 103 Your...
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...Your phone may reject your attempt to set up Call Forward All directly on the phone ...if the phone you are using is put on hold, transferred, or turned into a conference call on your phone for ...Cisco Unified Wireless IP Phone. Viewing Phone Administration Data Your system administrator might have joined using Barge CallBack fails The phone... Your phone is not configured to support the feature associated with that softkey. Access network or wireless Choose >...known as a maximum hop count). Access phone call forwarding enabled. When your phone plays a fast busy tone. • ...
...Your phone may reject your attempt to set up Call Forward All directly on the phone ...if the phone you are using is put on hold, transferred, or turned into a conference call on your phone for ...Cisco Unified Wireless IP Phone. Viewing Phone Administration Data Your system administrator might have joined using Barge CallBack fails The phone... Your phone is not configured to support the feature associated with that softkey. Access network or wireless Choose >...known as a maximum hop count). Access phone call forwarding enabled. When your phone plays a fast busy tone. • ...
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Depending on configuration, use the QRT to your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to : • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 105 Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your system administrator.
Depending on configuration, use the QRT to your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to : • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 105 Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your system administrator.
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... cBarge See also barge 110 using 58 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone accessories 16 buttons and keys 20 cleaning 32 connecting 7 description of 19 feature configuration for 31, 101 healthcare environments 5 online help for 27 power supply 5 powering on 14 registering 16 regulatory domains 5 safety and performance 2 troubleshooting 103 web-based services for 88...
... cBarge See also barge 110 using 58 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone accessories 16 buttons and keys 20 cleaning 32 connecting 7 description of 19 feature configuration for 31, 101 healthcare environments 5 online help for 27 power supply 5 powering on 14 registering 16 regulatory domains 5 safety and performance 2 troubleshooting 103 web-based services for 88...
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Tool for Auto-Registered Phones Support 16 transferring, options for 41 troubleshooting, data for 103 U User Options web pages Cisco Unified CallManager accessing and using 88 subscribing to phone services 89 Cisco Unified Communications Manager accessing and using 90 subscribing to phone services with 95 Communications Manager Address Book ... 2 warranty description of terms 107 hardware 107 WebDialer 99 wired headset icon 65 port 65 using 65 wireless headset 66 using 65 wireless network data, locating 104 Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 115
Tool for Auto-Registered Phones Support 16 transferring, options for 41 troubleshooting, data for 103 U User Options web pages Cisco Unified CallManager accessing and using 88 subscribing to phone services 89 Cisco Unified Communications Manager accessing and using 90 subscribing to phone services with 95 Communications Manager Address Book ... 2 warranty description of terms 107 hardware 107 WebDialer 99 wired headset icon 65 port 65 using 65 wireless headset 66 using 65 wireless network data, locating 104 Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 115
Administration Guide
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... 9-10 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
... 9-10 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
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...-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G 10-16 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-18 Using the Trace Logs on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates...
...-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G 10-16 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-18 Using the Trace Logs on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates...
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..., device, and network information and network and call statistics from the wireless IP phone Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone Remotely" Explains how to obtain status information about the phone using the phone web page Chapter 10, "Troubleshooting the Cisco Unified Provides tips for troubleshooting the Wireless IP Phone 7925G" wireless IP phone Appendix A, "Providing Information to Users By Provides suggestions for setting up a website for Using a Website" providing...
..., device, and network information and network and call statistics from the wireless IP phone Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone Remotely" Explains how to obtain status information about the phone using the phone web page Chapter 10, "Troubleshooting the Cisco Unified Provides tips for troubleshooting the Wireless IP Phone 7925G" wireless IP phone Appendix A, "Providing Information to Users By Provides suggestions for setting up a website for Using a Website" providing...
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... security options for Cisco Unified Wireless IP Phone users in troubleshooting problems that you distribute the most current feature and procedural information, familiarize yourself with servers and for Cisco Unified Communications Manager 7.0(1) 1-8 OL-15984-01 In addition to use this phone outside of information for the Cisco Unified Wireless IP Phone 7925G, see Chapter 5, "Configuring Settings on the Cisco Unified Wireless IP Phone 7925G, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Feature...
... security options for Cisco Unified Wireless IP Phone users in troubleshooting problems that you distribute the most current feature and procedural information, familiarize yourself with servers and for Cisco Unified Communications Manager 7.0(1) 1-8 OL-15984-01 In addition to use this phone outside of information for the Cisco Unified Wireless IP Phone 7925G, see Chapter 5, "Configuring Settings on the Cisco Unified Wireless IP Phone 7925G, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Feature...
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... and Cisco Unified IP Phones, see the "Understanding Security Features for Cisco Unified Communications Manager 7.0(1) 1-9 Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of the Cisco Unified Wireless IP Phone 7925G Understanding Security Features for Cisco Unified IP Phones For information about security topics. Chapter 1 Overview of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified...
... and Cisco Unified IP Phones, see the "Understanding Security Features for Cisco Unified Communications Manager 7.0(1) 1-9 Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of the Cisco Unified Wireless IP Phone 7925G Understanding Security Features for Cisco Unified IP Phones For information about security topics. Chapter 1 Overview of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified...
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... or the end users can complete the phone installation. The Cisco Unified Wireless IP Phone Installation Guide, available online at the user location. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7925G Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7925G, page 1-14 • Installing the Cisco Unified Wireless IP Phone 7925G, page D-7 • Troubleshooting the Cisco Unified Wireless IP Phone 7925G, page 10-1 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-15 If you can...
... or the end users can complete the phone installation. The Cisco Unified Wireless IP Phone Installation Guide, available online at the user location. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7925G Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7925G, page 1-14 • Installing the Cisco Unified Wireless IP Phone 7925G, page D-7 • Troubleshooting the Cisco Unified Wireless IP Phone 7925G, page 10-1 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-15 If you can...
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... request (802.1x) timeout to at regular intervals to verify that the APs are required for troubleshooting purposes. For more information about the current AP and the closest neighbors tracked by the phone. Note When deploying the Cisco Unified Wireless IP Phone 7925G with no audio problems. After the initial deployment, it is recommended that a site survey is...
... request (802.1x) timeout to at regular intervals to verify that the APs are required for troubleshooting purposes. For more information about the current AP and the closest neighbors tracked by the phone. Note When deploying the Cisco Unified Wireless IP Phone 7925G with no audio problems. After the initial deployment, it is recommended that a site survey is...
Administration Guide
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... Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G" for assistance with all APs in areas designated for Cisco Unified Communications Manager 7.0(1) 2-23 The phone typically does not scan while it associates with all APs in the list. After phones are installed, request that the wireless IP phones: 1. Check that users report any problems when using their wireless IP phones. Can make stationary phone calls with the...
... Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G" for assistance with all APs in areas designated for Cisco Unified Communications Manager 7.0(1) 2-23 The phone typically does not scan while it associates with all APs in the list. After phones are installed, request that the wireless IP phones: 1. Check that users report any problems when using their wireless IP phones. Can make stationary phone calls with the...
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... configuration, all the settings in a list on this page. Using System Settings Chapter 4 Using the Cisco Unified Wireless IP Phone 7925G Web Pages Using System Settings In addition to phone settings, the web page includes these areas for system management: • Trace Logs-See Viewing Trace ... "Monitoring the Cisco Unified Wireless IP Phone Remotely." You can use the Backup Settings area on the web page to export the phone configuration. You define how many messages are copied. link. To display the Trace Logs area, access the web page for troubleshooting purposes. To download...
... configuration, all the settings in a list on this page. Using System Settings Chapter 4 Using the Cisco Unified Wireless IP Phone 7925G Web Pages Using System Settings In addition to phone settings, the web page includes these areas for system management: • Trace Logs-See Viewing Trace ... "Monitoring the Cisco Unified Wireless IP Phone Remotely." You can use the Backup Settings area on the web page to export the phone configuration. You define how many messages are copied. link. To display the Trace Logs area, access the web page for troubleshooting purposes. To download...
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... about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." To exit the Security Configuration screen, press the Back softkey. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-1 8 C H A P T E R Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone This chapter describes how to use the Settings menus on the Cisco Unified Wireless IP Phone 7925G and see Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone...
... about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." To exit the Security Configuration screen, press the Back softkey. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-1 8 C H A P T E R Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone This chapter describes how to use the Settings menus on the Cisco Unified Wireless IP Phone 7925G and see Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone...
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... the Cisco Unified Wireless IP Phone 7925G by choosing Devices > Phones. 9 C H A P T E R Monitoring the Cisco Unified Wireless IP Phone Remotely This chapter describes the methods for a Phone, page 9-1 • Summary Information, page 9-2 • Network Configuration Information, page 9-3 • Device Information, page 9-6 • Wireless LAN Statistics, page 9-7 • Wireless LAN Statistics, page 9-7 • Stream Statistics, page 9-10 For information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G...
... the Cisco Unified Wireless IP Phone 7925G by choosing Devices > Phones. 9 C H A P T E R Monitoring the Cisco Unified Wireless IP Phone Remotely This chapter describes the methods for a Phone, page 9-1 • Summary Information, page 9-2 • Network Configuration Information, page 9-3 • Device Information, page 9-6 • Wireless LAN Statistics, page 9-7 • Wireless LAN Statistics, page 9-7 • Stream Statistics, page 9-10 For information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G...
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... to and from other wired Cisco Unified IP Phones. 2. It contains the following sections for Cisco Unified Communications Manager 7.0(1) 10-1 Resolving Startup and Connectivity Problems After installing a Cisco Unified IP Phone 7960 in the "Understanding the Phone Startup Process" section on page 3-17. Verify that the wired network is accessible: OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting information: • Symptom: Incomplete Startup...
... to and from other wired Cisco Unified IP Phones. 2. It contains the following sections for Cisco Unified Communications Manager 7.0(1) 10-1 Resolving Startup and Connectivity Problems After installing a Cisco Unified IP Phone 7960 in the "Understanding the Phone Startup Process" section on page 3-17. Verify that the wired network is accessible: OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting information: • Symptom: Incomplete Startup...
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... page 4-2. • Using a browser, access the web page for Cisco Unified Communications Manager 7.0(1) OL-15984-01 Resolving Startup and Connectivity Problems Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G • Power on another previously functional Cisco Unified Wireless IP Phone 7925G to verify that the access point is active. • Power on the wireless IP phone that will not start up. • If you see "Low...
... page 4-2. • Using a browser, access the web page for Cisco Unified Communications Manager 7.0(1) OL-15984-01 Resolving Startup and Connectivity Problems Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G • Power on another previously functional Cisco Unified Wireless IP Phone 7925G to verify that the access point is active. • Power on the wireless IP phone that will not start up. • If you see "Low...
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... capabilities On the access point, check that you might need to enter the user name on phone. Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Resolving Startup and Connectivity Problems If using static WEP, check the WEP key on the phone to be sure it is correct. Symptom: No Registration to cycle through the messages displaying on...
... capabilities On the access point, check that you might need to enter the user name on phone. Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Resolving Startup and Connectivity Problems If using static WEP, check the WEP key on the phone to be sure it is correct. Symptom: No Registration to cycle through the messages displaying on...