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... Information 9-28 Cleaning the Cisco Unified IP Phone 9-28 A A P P E N D I X Providing Information to Users A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xi...
... Information 9-28 Cleaning the Cisco Unified IP Phone 9-28 A A P P E N D I X Providing Information to Users A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xi...
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....1X Authentication and Status" section on page 4-43 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-21. For more information about current security settings on page 9-21. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on a phone, look at the Security Configuration menus (press the Applications Menu button...
....1X Authentication and Status" section on page 4-43 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-21. For more information about current security settings on page 9-21. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on a phone, look at the Security Configuration menus (press the Applications Menu button...
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... Cisco Unified Communications Manager server are in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications... An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. The MIC is used for security and then reset the dependent devices in ...
... Cisco Unified Communications Manager server are in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications... An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. The MIC is used for security and then reset the dependent devices in ...
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...and the phone indicates that the call , even if the initiator phone does not support security. For information and a OL-14585-01 Cisco Unified IP Phone 7906G and 7911G...the switch support. - If the initiator phone is configured for Unified Communications service. Overview of Configuring and Installing Cisco Unified IP Phones • Configure Voice VLAN-Because the 802.... Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new Unified Communications system, system administrators and network administrators...
...and the phone indicates that the call , even if the initiator phone does not support security. For information and a OL-14585-01 Cisco Unified IP Phone 7906G and 7911G...the switch support. - If the initiator phone is configured for Unified Communications service. Overview of Configuring and Installing Cisco Unified IP Phones • Configure Voice VLAN-Because the 802.... Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new Unified Communications system, system administrators and network administrators...
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... powered. In the case of a power failure or disruption, you may be used with the Cisco Unified IP Phones 7906G and 7911G OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-5 Provided through the Ethernet cable attached to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. If there is an interruption in...
... powered. In the case of a power failure or disruption, you may be used with the Cisco Unified IP Phones 7906G and 7911G OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-5 Provided through the Ethernet cable attached to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. If there is an interruption in...
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... Cisco Unified IP Phone on Your Network • The Cisco IOS releases that requires the phone to the phone's configuration file. Configuration files also contain information about which image load the phone should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone...
... Cisco Unified IP Phone on Your Network • The Cisco IOS releases that requires the phone to the phone's configuration file. Configuration files also contain information about which image load the phone should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone...
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... connection. To ensure the privacy of the phone. A phone requests a configuration file whenever it for Cisco Unified Communications Manager 6.1 2-7 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for encryption. For detailed information, refer to the Cisco Unified Communications Manager Database, the phone registration request will contain sensitive information. If you must configure it resets and registers with the TFTP server, refer...
... connection. To ensure the privacy of the phone. A phone requests a configuration file whenever it for Cisco Unified Communications Manager 6.1 2-7 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for encryption. For detailed information, refer to the Cisco Unified Communications Manager Database, the phone registration request will contain sensitive information. If you must configure it resets and registers with the TFTP server, refer...
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Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them . The phone will reset the phone. After you have made your changes, you enter **#. To lock ...options, press **#. When options are unlocked and accessible for Cisco Unified Communications Manager 6.1 4-4 OL-14585-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7...
Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them . The phone will reset the phone. After you have made your changes, you enter **#. To lock ...options, press **#. When options are unlocked and accessible for Cisco Unified Communications Manager 6.1 4-4 OL-14585-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7...
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... and letters. • To enter letters by using the keypad, use a corresponding number key. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 Editing the Values of an Option Setting...
... and letters. • To enter letters by using the keypad, use a corresponding number key. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 Editing the Values of an Option Setting...
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...include: • Enabled • Disabled-default 4-36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-16 Network Configuration Menu Options (continued) Option Peer... servers Use Cisco Unified Communications Manager Administration, and choose Device > Phone > Phone Configuration. • Eliminates the need to peer image distribution. When enabled, it allows the phone to discover like phones on the subnet that are reset simultaneously In...
...include: • Enabled • Disabled-default 4-36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-16 Network Configuration Menu Options (continued) Option Peer... servers Use Cisco Unified Communications Manager Administration, and choose Device > Phone > Phone Configuration. • Eliminates the need to peer image distribution. When enabled, it allows the phone to discover like phones on the subnet that are reset simultaneously In...
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... for the security features) is installed on the phone (Yes) or is not installed on the phone (No). OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide.) For more information about the...
... for the security features) is installed on the phone (Yes) or is not installed on the phone (No). OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide.) For more information about the...
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... section in Cisco Unified Communications Manager Security Guide. For more information about this server. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. A locked padlock icon in the phone. Also displays ... Server 2 option on the Network Configuration menu. If security is configured for Cisco Unified Communications Manager 6.1 4-41 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 CTL File Information Option CTL File CAPF Server ...
... section in Cisco Unified Communications Manager Security Guide. For more information about this server. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. A locked padlock icon in the phone. Also displays ... Server 2 option on the Network Configuration menu. If security is configured for Cisco Unified Communications Manager 6.1 4-41 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 CTL File Information Option CTL File CAPF Server ...
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...Cisco Unified IP Phone 7906G and 7911G for use on the phone and on page 9-12 for assistance in which the phone uses CDP to acquire VLAN and network access. 1. Display only-Cannot configure. Note If you disable 802.1X authentication or perform a factory reset.... 2. Choose EAP-MD5 > Shared Secret. 2. See the "Troubleshooting Cisco Unified IP Phone Security" section on the authentication server. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-20 802.1X Authentication Settings Option Device Authentication EAP-MD5 Description To...
...Cisco Unified IP Phone 7906G and 7911G for use on the phone and on page 9-12 for assistance in which the phone uses CDP to acquire VLAN and network access. 1. Display only-Cannot configure. Note If you disable 802.1X authentication or perform a factory reset.... 2. Choose EAP-MD5 > Shared Secret. 2. See the "Troubleshooting Cisco Unified IP Phone Security" section on the authentication server. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-20 802.1X Authentication Settings Option Device Authentication EAP-MD5 Description To...
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... Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays specific information about this file, refer to Cisco Unified Communications Manager Security Guide.) For more information about the IP phone. Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Select Settings > Model Information. For more...
... Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays specific information about this file, refer to Cisco Unified Communications Manager Security Guide.) For more information about the IP phone. Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Select Settings > Model Information. For more...
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... Configuration Menu" section on a REL-signed phone. 7-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the Cisco Unified IP Phones 7906G and 7911G (continued) Message File auth error File not found IP address released Load Auth Failed Description Possible...
... Configuration Menu" section on a REL-signed phone. 7-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the Cisco Unified IP Phones 7906G and 7911G (continued) Message File auth error File not found IP address released Load Auth Failed Description Possible...
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... by the phone 7-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Table 7-4 Network Statistics Screen Item Rx Frames Tx Frames Rx Broadcasts Description Number of packets received by the phone Number of packets sent by the phone Number of each. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Network...
... by the phone 7-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Table 7-4 Network Statistics Screen Item Rx Frames Tx Frames Rx Broadcasts Description Number of packets received by the phone Number of packets sent by the phone Number of each. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Network...
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... firmware version running on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected...
... firmware version running on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected...
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... • Cleaning the Cisco Unified IP Phone, page 9-28 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-1 That document is available to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-9 • Troubleshooting Cisco Unified IP Phone Security, page...
... • Cleaning the Cisco Unified IP Phone, page 9-28 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-1 That document is available to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-9 • Troubleshooting Cisco Unified IP Phone Security, page...
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..., page 9-4 • Verifying TFTP Server Settings, page 9-5 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-6 • Verifying Cisco Unified Communications Manager Settings, page 9-6 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for additional assistance. For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these solutions...
..., page 9-4 • Verifying TFTP Server Settings, page 9-5 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-6 • Verifying Cisco Unified Communications Manager Settings, page 9-6 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for additional assistance. For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these solutions...
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Rather than retransmitting a lost network connection, the phone resets and attempts to Cisco Unified Communications Manager. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-9 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on its network connection. Your network might have been experiencing intermittent outages without detection...
Rather than retransmitting a lost network connection, the phone resets and attempts to Cisco Unified Communications Manager. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-9 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on its network connection. Your network might have been experiencing intermittent outages without detection...