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... Information 9-28 Cleaning the Cisco Unified IP Phone 9-28 A A P P E N D I X Providing Information to Users A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xi...
... Information 9-28 Cleaning the Cisco Unified IP Phone 9-28 A A P P E N D I X Providing Information to Users A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xi...
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... page 9-21. See the "Resetting or Restoring the Cisco Unified IP Phone" section on the phone. For information about the CTL, refer to Cisco Unified Communications Manager Security Guide. Chapter 1 An Overview of the security features that the phone supports. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on a phone, look at the Security Configuration...
... page 9-21. See the "Resetting or Restoring the Cisco Unified IP Phone" section on the phone. For information about the CTL, refer to Cisco Unified Communications Manager Security Guide. Chapter 1 An Overview of the security features that the phone supports. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on a phone, look at the Security Configuration...
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... to signaling packets during transmission. After you configure a SRST reference for security and then reset the dependent devices in transport. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for device authentication. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Signaling Authentication Manufacturing installed certificate Secure SRST...
... to signaling packets during transmission. After you configure a SRST reference for security and then reset the dependent devices in transport. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for device authentication. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Signaling Authentication Manufacturing installed certificate Secure SRST...
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...native VLAN. For information and a OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-25 See the "Security Configuration Menu" section on page 4-30 for more information. Overview of Configuring and Installing Cisco Unified IP Phones • Configure Voice VLAN-Because the 802.1X...8226; Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on the authenticated devices in this setting based on the barge initiator's phone. Enabled-If you are using a switch that supports multi-domain authentication, you can...
...native VLAN. For information and a OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-25 See the "Security Configuration Menu" section on page 4-30 for more information. Overview of Configuring and Installing Cisco Unified IP Phones • Configure Voice VLAN-Because the 802.1X...8226; Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on the authenticated devices in this setting based on the barge initiator's phone. Enabled-If you are using a switch that supports multi-domain authentication, you can...
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... switch for Powering the Cisco Unified IP Phones 7906G and 7911G Power Type Guidelines External power- Refer to the documentation for Cisco Unified Communications Manager 6.1 2-5 Chapter 2 Preparing to Install the Cisco Unified IP Phone on the phone being powered. External power- The Cisco Unified IP Phone Power Injector may need to the attached phone. Functioning as a midspan device, the injector delivers inline power to reset or reconfigure equipment...
... switch for Powering the Cisco Unified IP Phones 7906G and 7911G Power Type Guidelines External power- Refer to the documentation for Cisco Unified Communications Manager 6.1 2-5 Chapter 2 Preparing to Install the Cisco Unified IP Phone on the phone being powered. External power- The Cisco Unified IP Phone Power Injector may need to the attached phone. Functioning as a midspan device, the injector delivers inline power to reset or reconfigure equipment...
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Cisco Unified IP Phone 7906G and 7911G for connecting to ensure the authenticity of the files' source. Configuration files also contain information about which image load the phone should be reset, a change is automatically made to request the required load files. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to...
Cisco Unified IP Phone 7906G and 7911G for connecting to ensure the authenticity of the files' source. Configuration files also contain information about which image load the phone should be reset, a change is automatically made to request the required load files. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to...
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To ensure the privacy of the phone. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for encryption. A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when these conditions exist: • You have enabled auto-registration in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL...
To ensure the privacy of the phone. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for encryption. A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when these conditions exist: • You have enabled auto-registration in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL...
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... the Values of an Option Setting, page 4-5 Cisco Unified IP Phone 7906G and 7911G for modification, an unlocked padlock icon appears on the Cisco Unified IP Phones 7906G and 7911G • Overview of a phone. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them . The phone will reset the phone. This action either locks or unlocks the...
... the Values of an Option Setting, page 4-5 Cisco Unified IP Phone 7906G and 7911G for modification, an unlocked padlock icon appears on the Cisco Unified IP Phones 7906G and 7911G • Overview of a phone. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them . The phone will reset the phone. This action either locks or unlocks the...
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... and letters. • To enter letters by using the keypad, use a corresponding number key. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 Editing the Values of an option setting...
... and letters. • To enter letters by using the keypad, use a corresponding number key. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 Editing the Values of an option setting...
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... reset simultaneously In most conditions, Peer Firmware Sharing optimizes firmware upgrades in high speed campus LAN settings: • Limits congestion on TFTP transfers to centralized TFTP servers Use Cisco Unified Communications Manager Administration, and choose Device > Phone > Phone Configuration. • Eliminates the need to peer image distribution. Settings include: • Enabled • Disabled-default 4-36 Cisco Unified IP Phone 7906G...
... reset simultaneously In most conditions, Peer Firmware Sharing optimizes firmware upgrades in high speed campus LAN settings: • Limits congestion on TFTP transfers to centralized TFTP servers Use Cisco Unified Communications Manager Administration, and choose Device > Phone > Phone Configuration. • Eliminates the need to peer image distribution. Settings include: • Enabled • Disabled-default 4-36 Cisco Unified IP Phone 7906G...
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... (used for the security features) is installed on the phone (Yes) or is From Cisco Unified Communications enabled (Yes) or disabled (No) for the Manager Administration, choose Device phone. > Phone > Phone Configuration. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-39 From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. If no CTL file is installed on the...
... (used for the security features) is installed on the phone (Yes) or is From Cisco Unified Communications enabled (Yes) or disabled (No) for the Manager Administration, choose Device phone. > Phone > Phone Configuration. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-39 From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. If no CTL file is installed on the...
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...-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Also displays a certificate icon if a certificate is configured for Cisco Unified Communications Manager 6.1 4-41 A locked padlock icon in Cisco Unified Communications Manager Security Guide. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security...
...-01 Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Also displays a certificate icon if a certificate is configured for Cisco Unified Communications Manager 6.1 4-41 A locked padlock icon in Cisco Unified Communications Manager Security Guide. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security...
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...Device Authentication option to acquire VLAN and network access. 1. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for use on the phone and on the Cisco Unified IP Phone Table 4-20 802.1X Authentication Settings Option Device Authentication EAP-MD5 Description To ... If you disable 802.1X authentication or perform a factory reset of numbers or letters. Realm-Indicates the user network Display only-Cannot configure. domain, always set as Network. 4-44 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01
...Device Authentication option to acquire VLAN and network access. 1. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for use on the phone and on the Cisco Unified IP Phone Table 4-20 802.1X Authentication Settings Option Device Authentication EAP-MD5 Description To ... If you disable 802.1X authentication or perform a factory reset of numbers or letters. Realm-Indicates the user network Display only-Cannot configure. domain, always set as Network. 4-44 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01
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.... If no CTL file is installed on the phone, this file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Model Information Screen Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays specific...
.... If no CTL file is installed on the phone, this file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for the phone, the CTL file installs automatically when the phone reboots or resets. Model Information Screen Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays specific...
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... not load a configuration file. for example, you reset the DHCP address. Make sure that the phone load file is on the TFTP server and that ...phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is power cycled or you cannot place a DEV load configuration file on a REL-signed phone. 7-10 Cisco Unified IP Phone 7906G and 7911G for details. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G...
... not load a configuration file. for example, you reset the DHCP address. Make sure that the phone load file is on the TFTP server and that ...phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is power cycled or you cannot place a DEV load configuration file on a REL-signed phone. 7-10 Cisco Unified IP Phone 7906G and 7911G for details. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G...
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... 2 Step 3 Step 4 Press the Applications Menu button. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. Table 7-4 provides a list of Network Statistics items and a description of broadcast packets received by the phone 7-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Select Status. Status Menu...
... 2 Step 3 Step 4 Press the Applications Menu button. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. Table 7-4 provides a list of Network Statistics items and a description of broadcast packets received by the phone 7-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01 Select Status. Status Menu...
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... firmware version running on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected...
... firmware version running on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected...
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... Cisco Unified IP Phone Security, page 9-12 • General Troubleshooting Tips, page 9-16 • Resetting or Restoring the Cisco Unified IP Phone, page 9-21 • Using the Quality Report Tool, page 9-24 • Monitoring the Voice Quality of Calls, page 9-24 • Where to Go for More Troubleshooting Information, page 9-28 • Cleaning the Cisco Unified IP Phone, page 9-28 OL-14585-01 Cisco Unified IP Phone 7906G...
... Cisco Unified IP Phone Security, page 9-12 • General Troubleshooting Tips, page 9-16 • Resetting or Restoring the Cisco Unified IP Phone, page 9-21 • Using the Quality Report Tool, page 9-24 • Monitoring the Voice Quality of Calls, page 9-24 • Where to Go for More Troubleshooting Information, page 9-28 • Cleaning the Cisco Unified IP Phone, page 9-28 OL-14585-01 Cisco Unified IP Phone 7906G...
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... • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-6 • Verifying Cisco Unified Communications Manager Settings, page 9-6 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for additional assistance. Symptom: The Cisco Unified IP Phone Does Not Register with a Cisco Unified Communications Manager server...through the messages displaying on and off -hook. For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these solutions, the LCD screen on page 9-23. ...
... • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-6 • Verifying Cisco Unified Communications Manager Settings, page 9-6 OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for additional assistance. Symptom: The Cisco Unified IP Phone Does Not Register with a Cisco Unified Communications Manager server...through the messages displaying on and off -hook. For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these solutions, the LCD screen on page 9-23. ...
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... to reconnect its own. These sections can resend lost packets and verify that their phones are resetting during calls or while idle on its network connection. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-9 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that packets are received and transmitted. Rather than retransmitting...
... to reconnect its own. These sections can resend lost packets and verify that their phones are resetting during calls or while idle on its network connection. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-9 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that packets are received and transmitted. Rather than retransmitting...