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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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... call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Back. Set a ringtone. New Call OK OPickup Park Play PickUp Redial Remove Resume Save... Answer a call that is ringing on another phone in an associated group. Resume a call Call on hold Feature Icons (If available on hold. Enter user information. Store a call . Remove a conference participant or an entry. Phone Screen Icons Off-hook On-hook Connected call ...
... call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Back. Set a ringtone. New Call OK OPickup Park Play PickUp Redial Remove Resume Save... Answer a call that is ringing on another phone in an associated group. Resume a call Call on hold Feature Icons (If available on hold. Enter user information. Store a call . Remove a conference participant or an entry. Phone Screen Icons Off-hook On-hook Connected call ...
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... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
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... and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Shows information about your phone screen. Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice...
... and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Shows information about your phone screen. Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice...
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Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access personal and corporate directories. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 ... directory number. Phone handset. Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on a call , displays details for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features...
Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access personal and corporate directories. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 ... directory number. Phone handset. Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on a call , displays details for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features...
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... Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Return the handset to ensure that the receiver will not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle ...
... Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Return the handset to ensure that the receiver will not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle ...
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IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Analog headset connection (optional). Access port (10/100 PC) connection. Handset connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Analog headset connection (optional). Access port (10/100 PC) connection. Handset connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
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Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP...
Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP...
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... and Displays line label and call details for the secondary line, and other other phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for available features or actions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for a higher or lower viewing angle, depending on your preference. Footstand If the...
... and Displays line label and call details for the secondary line, and other other phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for available features or actions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for a higher or lower viewing angle, depending on your preference. Footstand If the...
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... slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19
... slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19
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Handset connection. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Access port (10/100 PC) connection. Headset connection (optional).
Handset connection. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Access port (10/100 PC) connection. Headset connection (optional).
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... the headset is on, the button is lit. 10 Speakerphone button 11 Keypad Toggles the speakerphone on or off . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way ...a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 The Select button allows you to select a highlighted item. 8 Programmable feature Depending on or off . Allows you to dial phone numbers, enter letters, and select menu items (by entering the...
... the headset is on, the button is lit. 10 Speakerphone button 11 Keypad Toggles the speakerphone on or off . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way ...a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 The Select button allows you to select a highlighted item. 8 Programmable feature Depending on or off . Allows you to dial phone numbers, enter letters, and select menu items (by entering the...
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Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
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... multiple lines, the 150 call limit is for Cisco Unified Communications Manager 7.1 (SCCP) 29 You can sort the Call History list by all lines combined. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line, or by time (latest to oldest). You can also dial a number directly from the Call History list. If the...
... multiple lines, the 150 call limit is for Cisco Unified Communications Manager 7.1 (SCCP) 29 You can sort the Call History list by all lines combined. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line, or by time (latest to oldest). You can also dial a number directly from the Call History list. If the...
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Applications Edit Number From Call History 1. Press the EditDial softkey (you want to edit. 5. Press the >> softkey to move the cursor to scroll and select.) 3. Select Call History. (Use the Navigation bar and button to the right and press the Select the call you want to press the more softkey first). 6. Select All Lines or the line that you may need to view. 4. Press the Applications button . 2.
Applications Edit Number From Call History 1. Press the EditDial softkey (you want to edit. 5. Press the >> softkey to move the cursor to scroll and select.) 3. Select Call History. (Use the Navigation bar and button to the right and press the Select the call you want to press the more softkey first). 6. Select All Lines or the line that you may need to view. 4. Press the Applications button . 2.
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Press the Applications button . 2. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your system administrator. Select the service you want to view the following model information for your phone: • Model Number • IP Address • MAC Address • Active Load • Inactive Load • Last Upgrade • Active Server • Stand-by-Server • Backlight On...
Press the Applications button . 2. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your system administrator. Select the service you want to view the following model information for your phone: • Model Number • IP Address • MAC Address • Active Load • Inactive Load • Last Upgrade • Active Server • Stand-by-Server • Backlight On...