User Manual
Page 4
... energy saving through the use of the Industry Canada. FCC REGULATIONS (For 120 V model) Document Scanner, Model M11071 This device complies with your household waste, according to potentially hazardous substances that may cause undesired operation. If such changes or modifications should be disposed of with Part 15 of this product will not occur in the interferencecausing equipment standard entitled "Digital Apparatus...
... energy saving through the use of the Industry Canada. FCC REGULATIONS (For 120 V model) Document Scanner, Model M11071 This device complies with your household waste, according to potentially hazardous substances that may cause undesired operation. If such changes or modifications should be disposed of with Part 15 of this product will not occur in the interferencecausing equipment standard entitled "Digital Apparatus...
User Manual
Page 6
... Guide, which are provided in electronic form and are installed in the following locations during software installation. ● Reference Guide This describes setup procedures and basic operations for CapturePerfect 3.0, the Canon document scanner application program. Hint • The User Manual and CapturePerfect 3.0 document files are registered in the Canon DR-2020U menu during software installation. Preface Thank you for the scanner consists of its many functions. Manuals for the Scanner The documentation for purchasing the Canon Document Scanner imageFORMULA DR-2020U...
... Guide, which are provided in electronic form and are installed in the following locations during software installation. ● Reference Guide This describes setup procedures and basic operations for CapturePerfect 3.0, the Canon document scanner application program. Hint • The User Manual and CapturePerfect 3.0 document files are registered in the Canon DR-2020U menu during software installation. Preface Thank you for the scanner consists of its many functions. Manuals for the Scanner The documentation for purchasing the Canon Document Scanner imageFORMULA DR-2020U...
User Manual
Page 7
... parts. ■ Handling Documents Describes supported document types and how to load these documents. ■ Scanning Describes how to scan using the supplied software and how to configure scanner driver settings. ■ Maintenance Describes routine cleaning procedures and troubleshooting. ■ Appendix Provides specifications and other information. 7 How This Manual is highly recommended. To use the scanner safely, always pay attention to these items carefully to operate the scanner correctly, and avoid damaging the scanner...
... parts. ■ Handling Documents Describes supported document types and how to load these documents. ■ Scanning Describes how to scan using the supplied software and how to configure scanner driver settings. ■ Maintenance Describes routine cleaning procedures and troubleshooting. ■ Appendix Provides specifications and other information. 7 How This Manual is highly recommended. To use the scanner safely, always pay attention to these items carefully to operate the scanner correctly, and avoid damaging the scanner...
User Manual
Page 8
... Using the Scanner 10 Important Safety Instructions 10 Installation Location 10 Power Supply 11 Moving the Scanner 12 Handling 12 Disposal 13 Features 14 Multiple Methods for Document Feeding 14 Easy Scanning with Job Functions 14 Wide Range of Black and White and Full Color Scanning ... 14 Prescan Function 14 Energy Efficient Design 14 Variety of Image Processing Options 14 Installation Requirements 16 Operating System 16 Computer Specifications 16 Application Software...
... Using the Scanner 10 Important Safety Instructions 10 Installation Location 10 Power Supply 11 Moving the Scanner 12 Handling 12 Disposal 13 Features 14 Multiple Methods for Document Feeding 14 Easy Scanning with Job Functions 14 Wide Range of Black and White and Full Color Scanning ... 14 Prescan Function 14 Energy Efficient Design 14 Variety of Image Processing Options 14 Installation Requirements 16 Operating System 16 Computer Specifications 16 Application Software...
User Manual
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... 61 Removing the Roller Unit and Separation Pad 61 Attaching the Roller Unit and Separation Pad 62 Troubleshooting 64 Common Problems and Solutions 64 Software Troubleshooting 66 If scanning is too slow 66 If scanned image files cannot be opened in an application.. 66 If CapturePerfect cannot open some PDF files 66 Q & A (Useful tips 66 Paper Jams 68 Uninstalling the Software 70 Uninstalling the ISIS/TWAIN Driver 70 Appendix 72 Specifications 72 Scanner 72 AC Adapter 72 Replacement Parts 73...
... 61 Removing the Roller Unit and Separation Pad 61 Attaching the Roller Unit and Separation Pad 62 Troubleshooting 64 Common Problems and Solutions 64 Software Troubleshooting 66 If scanning is too slow 66 If scanned image files cannot be opened in an application.. 66 If CapturePerfect cannot open some PDF files 66 Q & A (Useful tips 66 Paper Jams 68 Uninstalling the Software 70 Uninstalling the ISIS/TWAIN Driver 70 Appendix 72 Specifications 72 Scanner 72 AC Adapter 72 Replacement Parts 73...
User Manual
Page 18
Operation Panel A B C D EFG H A Job Buttons Specific jobs are assigned to these buttons. E-MAIL: Sends a new e-mail message with the supplied software and assign them to stop scan procedures or clear error displays, such as those for paper jams. H POWER Button Press this button (for each button: COPY: Prints scanned images to be processed as when a document runs out, etc.). 18 B Display Panel The scanner status and error messages are pressed. Job display when the FILE button is pressed. E Scroll Keys These buttons allow you...
Operation Panel A B C D EFG H A Job Buttons Specific jobs are assigned to these buttons. E-MAIL: Sends a new e-mail message with the supplied software and assign them to stop scan procedures or clear error displays, such as those for paper jams. H POWER Button Press this button (for each button: COPY: Prints scanned images to be processed as when a document runs out, etc.). 18 B Display Panel The scanner status and error messages are pressed. Job display when the FILE button is pressed. E Scroll Keys These buttons allow you...
User Manual
Page 29
... be configured when a page size that are not included in the basic settings. ● [Color mode] Select from the driver settings screen are used for setting items that can configure scanner settings for scanning documents. [24-bit color]: Scans the document in color. [Grayscale]: Scans the document in grayscale. [Black and White]: Scans the document in the basic settings. If there are rotated to scan only one side of the text. 29 Setting configurations from the following modes for each job. This setting can...
... be configured when a page size that are not included in the basic settings. ● [Color mode] Select from the driver settings screen are used for setting items that can configure scanner settings for scanning documents. [24-bit color]: Scans the document in color. [Grayscale]: Scans the document in grayscale. [Black and White]: Scans the document in the basic settings. If there are rotated to scan only one side of the text. 29 Setting configurations from the following modes for each job. This setting can...
User Manual
Page 42
... display scanned images at full size on how to scan using [Scan Batch to File]. Basic Scanning Procedure The following describes how to start CapturePerfect 3.0 and scan documents using other methods, refer to the CapturePerfect 3.0 Operation Guide. 1 From the Windows taskbar, click [Start] and select [All Programs], [CapturePerfect 3.0], and [CapturePerfect 3.0]. 2 Select [Select Scanner] from the [Scan] menu. IMPORTANT If [CANON DR-2020U] does not appear, try installing the ISIS/ TWAIN driver again. 4 Configure the default page size. Scan to Presentation This mode is useful...
... display scanned images at full size on how to scan using [Scan Batch to File]. Basic Scanning Procedure The following describes how to start CapturePerfect 3.0 and scan documents using other methods, refer to the CapturePerfect 3.0 Operation Guide. 1 From the Windows taskbar, click [Start] and select [All Programs], [CapturePerfect 3.0], and [CapturePerfect 3.0]. 2 Select [Select Scanner] from the [Scan] menu. IMPORTANT If [CANON DR-2020U] does not appear, try installing the ISIS/ TWAIN driver again. 4 Configure the default page size. Scan to Presentation This mode is useful...
User Manual
Page 43
... documents in the feeder, the flatbed is set [Feeder/Flatbed] to be saved. Hint • To scan using the flatbed, set to [Auto], documents placed in the [Scan Batch to File Setting] dialog box, see the CapturePerfect 3.0 Operation Guide. 43 For details on other settings in the feeder are scanned. The [Scan Batch to File] from the [Scan] menu. The properties dialog box for the image file to [Flatbed] or [Auto]. • If [Feeder/Flatbed] is scanned. 9 Specify the file name and format for the scanner driver...
... documents in the feeder, the flatbed is set [Feeder/Flatbed] to be saved. Hint • To scan using the flatbed, set to [Auto], documents placed in the [Scan Batch to File Setting] dialog box, see the CapturePerfect 3.0 Operation Guide. 43 For details on other settings in the feeder are scanned. The [Scan Batch to File] from the [Scan] menu. The properties dialog box for the image file to [Flatbed] or [Auto]. • If [Feeder/Flatbed] is scanned. 9 Specify the file name and format for the scanner driver...
User Manual
Page 46
... of File Settings] and [JPEG compression] buttons appear in the [Register/Edit/Delete] dialog box. 46 These buttons are enabled when [Save as type] is set to a format other than [BMP File (*.bmp)], and you can use them to configure file format settings for each job. 6 Click [OK] ([Save] for the image file to be attached to the e-mail message. [Scan To Print]: Specify the printer to a specified printer. 5 Click [Detail Settings].
... of File Settings] and [JPEG compression] buttons appear in the [Register/Edit/Delete] dialog box. 46 These buttons are enabled when [Save as type] is set to a format other than [BMP File (*.bmp)], and you can use them to configure file format settings for each job. 6 Click [OK] ([Save] for the image file to be attached to the e-mail message. [Scan To Print]: Specify the printer to a specified printer. 5 Click [Detail Settings].
User Manual
Page 64
... job. The scanner cannot be scratched. Refer to the page 61 for duplex scanning. Troubleshooting This section describes the problems that the supplied USB cable is used to connect the scanner to the computer. Contact your service representative. Problem 3 Solutions Problem 4 Solutions Problem 5 Solutions Documents feed askew (scanned images are not scanned even when the Duplex scanner driver setting is enabled. In CaptureOnTouch or CapturePerfect 3.0, executing a job for that the scanner is plugged firmly into a power outlet. Clean both sides of scanner driver settings...
... job. The scanner cannot be scratched. Refer to the page 61 for duplex scanning. Troubleshooting This section describes the problems that the supplied USB cable is used to connect the scanner to the computer. Contact your service representative. Problem 3 Solutions Problem 4 Solutions Problem 5 Solutions Documents feed askew (scanned images are not scanned even when the Duplex scanner driver setting is enabled. In CaptureOnTouch or CapturePerfect 3.0, executing a job for that the scanner is plugged firmly into a power outlet. Clean both sides of scanner driver settings...
User Manual
Page 65
...To save multiple pages to the document double feeding, see "Problem 7 Documents jam (or double-feed).". Error Message Paper jammed in either TIFF or PDF format. Save the images in scanner; A double paper-feed has occurred. The ADF connector on the scanner driver's setting screen, after turning the scanner ON or while the power indicator is disconnected. Solutions If this procedure is performed immediately after a document is fed, scanning does not occur until the scan button is open . Problem 6 Pages are saved. Solutions When the scanner driver's [Scanning Side] setting is...
...To save multiple pages to the document double feeding, see "Problem 7 Documents jam (or double-feed).". Error Message Paper jammed in either TIFF or PDF format. Save the images in scanner; A double paper-feed has occurred. The ADF connector on the scanner driver's setting screen, after turning the scanner ON or while the power indicator is disconnected. Solutions If this procedure is performed immediately after a document is fed, scanning does not occur until the scan button is open . Problem 6 Pages are saved. Solutions When the scanner driver's [Scanning Side] setting is...
User Manual
Page 66
... scanner directly to open some useful tips for operating the supplied software (CaptureOnTouch and CapturePerfect). as well as multi-page TIFF files can only be changed to the folder specified by programs that is not Hi-Speed USB 2.0 compliant, replace the cable with CaptureOnTouch or CapturePerfect. CaptureOnTouch ➜ For Scan First scanning, click [Scanner setting] on the [Scanner setting] tab when registering the job. Delete unneeded data on the Output method screen. ➜ For selected job scanning, files...
... scanner directly to open some useful tips for operating the supplied software (CaptureOnTouch and CapturePerfect). as well as multi-page TIFF files can only be changed to the folder specified by programs that is not Hi-Speed USB 2.0 compliant, replace the cable with CaptureOnTouch or CapturePerfect. CaptureOnTouch ➜ For Scan First scanning, click [Scanner setting] on the [Scanner setting] tab when registering the job. Delete unneeded data on the Output method screen. ➜ For selected job scanning, files...
User Manual
Page 67
... the list box. Alternatively, PDF files that were scanned with OCR enabled can be opened with black backgrounds) may not scan clearly. A sample file name is displayed as Environment settings. Settings] button to add or insert images in CapturePerfect. Refer to be scanned. (See p. 51.) If [Auto Detection] is appended after the date. How can be copied or backed up and restored using [Backup/Restore] on the flatbed. Scan plastic cards on...
... the list box. Alternatively, PDF files that were scanned with OCR enabled can be opened with black backgrounds) may not scan clearly. A sample file name is displayed as Environment settings. Settings] button to add or insert images in CapturePerfect. Refer to be scanned. (See p. 51.) If [Auto Detection] is appended after the date. How can be copied or backed up and restored using [Backup/Restore] on the flatbed. Scan plastic cards on...
Reference Guide
Page 3
DR-2020U AC Adapter/Power Cord (Connected length: 2.6 m) Reference Guide (this document) Before Use Software license USB Cable Type A/Type B agreement (Length: 1.8 m) Setup Disc Adobe Acrobat Setup Disc Application Software Disc Please read first. • Items included in this product, you need to upgrade to a Professional version. • For details on upgrading, visit the following applications are missing or damaged, contact your local authorized Canon dealer or service representative. with multiple language support. ●...
DR-2020U AC Adapter/Power Cord (Connected length: 2.6 m) Reference Guide (this document) Before Use Software license USB Cable Type A/Type B agreement (Length: 1.8 m) Setup Disc Adobe Acrobat Setup Disc Application Software Disc Please read first. • Items included in this product, you need to upgrade to a Professional version. • For details on upgrading, visit the following applications are missing or damaged, contact your local authorized Canon dealer or service representative. with multiple language support. ●...
Reference Guide
Page 4
... CD-ROM.) For Windows Vista If the following wizard screen will appear. When you install the software, the following screen appears, enter the current administrator password and click [OK]. 2 Click [Typical Installation]. 3 Click [Install]. 4 Follow the instructions on to be turned ON/ OFF in the Control Panel. Under default settings, this wizard is displayed, click the [Cancel] button to the User Manual. To enable this function and turn the scanner...
... CD-ROM.) For Windows Vista If the following wizard screen will appear. When you install the software, the following screen appears, enter the current administrator password and click [OK]. 2 Click [Typical Installation]. 3 Click [Install]. 4 Follow the instructions on to be turned ON/ OFF in the Control Panel. Under default settings, this wizard is displayed, click the [Cancel] button to the User Manual. To enable this function and turn the scanner...
Reference Guide
Page 13
... scanner includes three job buttons for automatically scanning and performing operations (up to 20 pages per minute (for singlesided documents) using the built-in 24-bit color or 256-level grayscale. ● Supports a Variety of Scanning Modes The scanner supports the following on-screen instructions. During duplex scanning, page images are not saved for sides detected to be available depending on the software you can be scanned in feeder. Features of the DR-2020U Document Scanner The main features of the DR-2020U document scanner...
... scanner includes three job buttons for automatically scanning and performing operations (up to 20 pages per minute (for singlesided documents) using the built-in 24-bit color or 256-level grayscale. ● Supports a Variety of Scanning Modes The scanner supports the following on-screen instructions. During duplex scanning, page images are not saved for sides detected to be available depending on the software you can be scanned in feeder. Features of the DR-2020U Document Scanner The main features of the DR-2020U document scanner...
Reference Guide
Page 15
... Panel The scanner status and error messages are displayed here. Job names configured with the supplied software also appear here. (See p. 11.) C User Defined Job Buttons Register jobs with the user defined job buttons or scroll keys. • Starts scanning when an application is used and the [Feeding Option] is open (waiting for documents to be processed as follows for operation (such as those for 2 seconds) while the scanner is turned ON, the scanner and power...
... Panel The scanner status and error messages are displayed here. Job names configured with the supplied software also appear here. (See p. 11.) C User Defined Job Buttons Register jobs with the user defined job buttons or scroll keys. • Starts scanning when an application is used and the [Feeding Option] is open (waiting for documents to be processed as follows for operation (such as those for 2 seconds) while the scanner is turned ON, the scanner and power...
Reference Guide
Page 32
...to File] under the [Scanner setting] tab of scanner driver settings. See "Problem 1 The scanner will always be needed. Refer to its registered settings. Clean both rubber and metal). When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may not support the scanner. Select another job for roller cleaning and replacement procedures. For example, if [Simplex] is plugged firmly into a power outlet. If pages are missing. Contact your service representative. Documents jam (or double-feed). (1) Clean the feed rollers...
...to File] under the [Scanner setting] tab of scanner driver settings. See "Problem 1 The scanner will always be needed. Refer to its registered settings. Clean both rubber and metal). When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may not support the scanner. Select another job for roller cleaning and replacement procedures. For example, if [Simplex] is plugged firmly into a power outlet. If pages are missing. Contact your service representative. Documents jam (or double-feed). (1) Clean the feed rollers...
Reference Guide
Page 33
... page of a multi-page document is saved as a separate image file. Error Message Paper jammed in either TIFF or PDF format. clear paper and push STOP button. After releasing the lock switch, press the STOP button. Close the business card feeder. Solutions If this procedure is performed immediately after a document is fed, scanning does not occur until the scan button is clicked on the scanner driver's setting screen, after turning the scanner ON or while the power indicator is as a separate document. Problem 8 Each scanned image of a multi-page document...
... page of a multi-page document is saved as a separate image file. Error Message Paper jammed in either TIFF or PDF format. clear paper and push STOP button. After releasing the lock switch, press the STOP button. Close the business card feeder. Solutions If this procedure is performed immediately after a document is fed, scanning does not occur until the scan button is clicked on the scanner driver's setting screen, after turning the scanner ON or while the power indicator is as a separate document. Problem 8 Each scanned image of a multi-page document...