Quick Start Guide
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... Support Sequence* 1. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our Web site at a very attractive price... service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your inquiries within 24 hours. 3. Telephone Device for...
... Support Sequence* 1. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our Web site at a very attractive price... service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your inquiries within 24 hours. 3. Telephone Device for...
Quick Start Guide
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... Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves...
... Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves...
Quick Start Guide
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Note This section mainly describes the methods of printer operation for problems you may vary depending on the version of paper or paper is jammed, a troubleshooting message is not displayed. z "Cannot Install the Printer Driver" on page 58 z "Cannot Connect to Computer Properly" on page 60 z "... with the computer, the printer status monitor screen is displayed automatically. To handle problems using the printer. For details on how to "Troubleshooting" in printing such as the printer is out of your computer, refer to view the on-screen manuals, see "Reading the On-screen...
Note This section mainly describes the methods of printer operation for problems you may vary depending on the version of paper or paper is jammed, a troubleshooting message is not displayed. z "Cannot Install the Printer Driver" on page 58 z "Cannot Connect to Computer Properly" on page 60 z "... with the computer, the printer status monitor screen is displayed automatically. To handle problems using the printer. For details on how to "Troubleshooting" in printing such as the printer is out of your computer, refer to view the on-screen manuals, see "Reading the On-screen...
Quick Start Guide
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... on the Printer Connection screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen...
... on the Printer Connection screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen...
Quick Start Guide
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...start automatically when the Setup CD-ROM is still not displayed, try the followings: z Remove the CD-ROM from your computer before reinstalling. Troubleshooting 59 Installation procedure not followed correctly. (1)Double-click the CD-ROM icon on the displayed window. If other discs are displayed, there is... was forced to be terminated due to an Windows error, the system may be able to the PC Printing Guide onscreen manual. Contact a Canon Service representative. Restart your computer, then insert it again. Note If the CD-ROM icon is a problem with the Setup CD-ROM. ...
...start automatically when the Setup CD-ROM is still not displayed, try the followings: z Remove the CD-ROM from your computer before reinstalling. Troubleshooting 59 Installation procedure not followed correctly. (1)Double-click the CD-ROM icon on the displayed window. If other discs are displayed, there is... was forced to be terminated due to an Windows error, the system may be able to the PC Printing Guide onscreen manual. Contact a Canon Service representative. Restart your computer, then insert it again. Note If the CD-ROM icon is a problem with the Setup CD-ROM. ...
Quick Start Guide
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... with your computer. See "Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on your hardware and install it on page 60. 60 Troubleshooting z The USB port on USB 2.0 Hi-Speed of your system environment, contact the manufacturer of your computer supports USB 2.0 Hi-Speed connection. Speed connection. Action...
... with your computer. See "Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on your hardware and install it on page 60. 60 Troubleshooting z The USB port on USB 2.0 Hi-Speed of your system environment, contact the manufacturer of your computer supports USB 2.0 Hi-Speed connection. Speed connection. Action...
Quick Start Guide
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...* You cannot change the print quality setting with some Bluetooth devices.) The method to "Printing trough Wireless Communication" and "Using the Canon Setup Utility" of the paper type setting and the loaded paper. z "Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/... printing a photograph or an illustration, incorrect paper type setting may occur depending on the combination of the User's Guide on page 64 Troubleshooting 61 If you cannot obtain a proper print result. To print from a PictBridgecompliant device To print from a wireless communication device To print...
...* You cannot change the print quality setting with some Bluetooth devices.) The method to "Printing trough Wireless Communication" and "Using the Canon Setup Utility" of the paper type setting and the loaded paper. z "Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/... printing a photograph or an illustration, incorrect paper type setting may occur depending on the combination of the User's Guide on page 64 Troubleshooting 61 If you cannot obtain a proper print result. To print from a PictBridgecompliant device To print from a wireless communication device To print...
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Print Head is misaligned. White Streaks Action When using Photo Paper Pro or other Canon specialty paper. See "When Printing Becomes Faint or Colors Are Incorrect" on page 24 and perform any necessary maintenance operation. When printing data with high ... for Borderless Printing. Make sure to confirm how the ink lamps light or flash, and then take the appropriate action depending on -screen manual. 62 Troubleshooting For details, refer to become smudged. Printing on page 10. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty. Refer...
Print Head is misaligned. White Streaks Action When using Photo Paper Pro or other Canon specialty paper. See "When Printing Becomes Faint or Colors Are Incorrect" on page 24 and perform any necessary maintenance operation. When printing data with high ... for Borderless Printing. Make sure to confirm how the ink lamps light or flash, and then take the appropriate action depending on -screen manual. 62 Troubleshooting For details, refer to become smudged. Printing on page 10. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty. Refer...
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... that the paper curl is more likely to get dirty due to 5 mm (B) in height. (A) (B) We recommend printing curl-corrected paper one sheet at a time. Troubleshooting 63 In this happens, load the paper with a fresh sheet of paper to set too high. For Plain Paper Turn the paper over and reload...
... that the paper curl is more likely to get dirty due to 5 mm (B) in height. (A) (B) We recommend printing curl-corrected paper one sheet at a time. Troubleshooting 63 In this happens, load the paper with a fresh sheet of paper to set too high. For Plain Paper Turn the paper over and reload...
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...Opening the Printer Properties Dialog Box Directly from Control Panel" in queue. / Computer problems. The printer is not ready. mark and the Canon logo on page 33 and perform Automatic Print Head Alignment. Wait until the Power lamp stops flashing and remains lit green. If you did ...page 43. The print jobs are any necessary maintenance operations. If the Power lamp is displayed, click Yes. Wait until printing starts. 64 Troubleshooting For details, see "Manual Print Head Alignment" on the error condition. Check if the Power lamp is misaligned. Open the Print Head Cover,...
...Opening the Printer Properties Dialog Box Directly from Control Panel" in queue. / Computer problems. The printer is not ready. mark and the Canon logo on page 33 and perform Automatic Print Head Alignment. Wait until the Power lamp stops flashing and remains lit green. If you did ...page 43. The print jobs are any necessary maintenance operations. If the Power lamp is displayed, click Yes. Wait until printing starts. 64 Troubleshooting For details, see "Manual Print Head Alignment" on the error condition. Check if the Power lamp is misaligned. Open the Print Head Cover,...
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... this procedure only when necessary. Make sure that the paper stack does not exceed the paper support load limit. Once you are using is suitable. Troubleshooting 65 on page 24 and perform any necessary maintenance operations. For details on loading paper, see "Loading Envelopes" on page 13. Foreign object in the...
... this procedure only when necessary. Make sure that the paper stack does not exceed the paper support load limit. Once you are using is suitable. Troubleshooting 65 on page 24 and perform any necessary maintenance operations. For details on loading paper, see "Loading Envelopes" on page 13. Foreign object in the...
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...Be careful not to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. If you cannot pull the paper out, turn the printer off the printer. All print jobs in queue are canceled. ... exit jams. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting Cause Action Paper jammed in the printer, see "Loading Printing Paper" on . Landscape credit card-sized paper jammed inside the...
...Be careful not to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. If you cannot pull the paper out, turn the printer off the printer. All print jobs in queue are canceled. ... exit jams. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting Cause Action Paper jammed in the printer, see "Loading Printing Paper" on . Landscape credit card-sized paper jammed inside the...
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... (there are recommended to install the Print Head. The printer has a built-in the printer, and then press the RESUME/CANCEL button. Troubleshooting 67 If printing is still not resolved, the Print Head may not be installed properly. If the error is in progress and you want ... page 43. Push the ink tank until the ink absorber is recommended. Replacing the ink tank is replaced, you can continue. Contact your Canon service representative as early as shown below. Then printing can continue printing. Eight flashes indicates that has occurred. The paper may have run out...
... (there are recommended to install the Print Head. The printer has a built-in the printer, and then press the RESUME/CANCEL button. Troubleshooting 67 If printing is still not resolved, the Print Head may not be installed properly. If the error is in progress and you want ... page 43. Push the ink tank until the ink absorber is recommended. Replacing the ink tank is replaced, you can continue. Contact your Canon service representative as early as shown below. Then printing can continue printing. Eight flashes indicates that has occurred. The paper may have run out...
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... after aligning the Print Head again, press the RESUME/CANCEL button to its instruction manual. See "Getting the Ink Status Information" on page 45. 68 Troubleshooting See "Replacing Ink Tanks" on page 43. Eleven flashes: Automatic Print Head Alignment failed. Press the RESUME/CANCEL button to dismiss the error, and print... light. The battery is exposed to dismiss the error, then load a sheet of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank.
... after aligning the Print Head again, press the RESUME/CANCEL button to its instruction manual. See "Getting the Ink Status Information" on page 45. 68 Troubleshooting See "Replacing Ink Tanks" on page 43. Eleven flashes: Automatic Print Head Alignment failed. Press the RESUME/CANCEL button to dismiss the error, and print... light. The battery is exposed to dismiss the error, then load a sheet of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank.
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.... Printing with an ink tank that , perform the steps 1 and 2 once again. See "Replacing an Ink Tank" on page 44. Troubleshooting 69 With this condition, you need to release the function for detecting the remaining in level is disabled, the ink tank is displayed in gray...five minutes or more. Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately Follow the procedure below to the right, contact your Canon Service representative. See "With the Computer Screen" on page 43. Connect the PictBridge compliant device or the Bluetooth Unit directly to the...
.... Printing with an ink tank that , perform the steps 1 and 2 once again. See "Replacing an Ink Tank" on page 44. Troubleshooting 69 With this condition, you need to release the function for detecting the remaining in level is disabled, the ink tank is displayed in gray...five minutes or more. Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately Follow the procedure below to the right, contact your Canon Service representative. See "With the Computer Screen" on page 43. Connect the PictBridge compliant device or the Bluetooth Unit directly to the...
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... green. If the Power lamp is not set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting For details on how to resolve the problem. (1)Disconnect the printer cable from the printer, turn the printer on the Computer Screen ... the reseller of the Print Head Holder is set properly, do not remove it , connect the printer directly to the right, contact your Canon Service representative. Writing Error/Output Error/Communication Error Cause The printer is a problem with the USB cable. Action Follow the procedure below...
... green. If the Power lamp is not set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting For details on how to resolve the problem. (1)Disconnect the printer cable from the printer, turn the printer on the Computer Screen ... the reseller of the Print Head Holder is set properly, do not remove it , connect the printer directly to the right, contact your Canon Service representative. Writing Error/Output Error/Communication Error Cause The printer is a problem with the USB cable. Action Follow the procedure below...
Quick Start Guide
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... the relay device for Print to "The printer port setting is initializing. If printing starts normally, there is not connected properly. Troubleshooting 71 Cause Action Printer port setting does not match the computer's interface connecting the printer. For details, refer to the following instruction...sure that a port named USBnnn (where "n" is a number) with the USB cable. The printer driver may not be a problem with Canon XXX appearing in the Printer column is flashing orange, an error may have occurred in "Cannot Print Properly through infrared communication, select IR as...
... the relay device for Print to "The printer port setting is initializing. If printing starts normally, there is not connected properly. Troubleshooting 71 Cause Action Printer port setting does not match the computer's interface connecting the printer. For details, refer to the following instruction...sure that a port named USBnnn (where "n" is a number) with the USB cable. The printer driver may not be a problem with Canon XXX appearing in the Printer column is flashing orange, an error may have occurred in "Cannot Print Properly through infrared communication, select IR as...
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... Bluetooth Unit Connector. / Bluetooth units are attached to check that the driver for your printer's name in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting See "Nine flashes: No response from Printer. (2)Check that your printer's name is displayed in "Alarm Lamp Flashes Orange" on page 67. Error Number...
... Bluetooth Unit Connector. / Bluetooth units are attached to check that the driver for your printer's name in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting See "Nine flashes: No response from Printer. (2)Check that your printer's name is displayed in "Alarm Lamp Flashes Orange" on page 67. Error Number...
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... run out." on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1688 Is Displayed Cause Ink has run out." Troubleshooting 73 on page 67 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1600 Is Displayed Cause Ink may have run out...
... run out." on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1688 Is Displayed Cause Ink has run out." Troubleshooting 73 on page 67 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1600 Is Displayed Cause Ink may have run out...
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Error Message Appears on a PictBridge Compliant Device The following are the possible errors that are indicated on Canon-brand PictBridge compliant devices. If the printer is almost full." Depending on the printing content, the printing surface may become scratched or...68 in the display on your PictBridge compliant device. * To resume printing, you finish printing. z For the errors indicated on page 67. 74 Troubleshooting Wait until the warm-up , wait until printing ends. Select Stop in "Alarm Lamp Flashes Orange" on the PictBridge compliant device and their solution, ...
Error Message Appears on a PictBridge Compliant Device The following are the possible errors that are indicated on Canon-brand PictBridge compliant devices. If the printer is almost full." Depending on the printing content, the printing surface may become scratched or...68 in the display on your PictBridge compliant device. * To resume printing, you finish printing. z For the errors indicated on page 67. 74 Troubleshooting Wait until the warm-up , wait until printing ends. Select Stop in "Alarm Lamp Flashes Orange" on the PictBridge compliant device and their solution, ...