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...machine 9-5 Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD ...........9-5 Setting the ring pattern 9-6 Receiving faxes to the MultiPASS Suite 9-7 When your computer is off 9-7 Canceling receiving 9-7 10: Fax Model Reports and lists Summary of reports and lists ...nozzle check pattern 11-7 Cleaning the printhead 11-7 Aligning the printhead 11-8 12: Troubleshooting Problems installing and removing software ..12-1 Problems turning on the computer (when the MultiPASS Suite opens) ......12-2 Problems printing from your computer ..........12-3 Problems using a memory...
...machine 9-5 Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD ...........9-5 Setting the ring pattern 9-6 Receiving faxes to the MultiPASS Suite 9-7 When your computer is off 9-7 Canceling receiving 9-7 10: Fax Model Reports and lists Summary of reports and lists ...nozzle check pattern 11-7 Cleaning the printhead 11-7 Aligning the printhead 11-8 12: Troubleshooting Problems installing and removing software ..12-1 Problems turning on the computer (when the MultiPASS Suite opens) ......12-2 Problems printing from your computer ..........12-3 Problems using a memory...
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...MultiPASS Suite. 2. Chapter 12 Troubleshooting 12-1 During installation, you were prompted to connect a USB cable, and you follow this procedure and are unable to install or remove the software. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager]), under Other Devices, click [MultiPASS F80] or [MultiPASS F60...Control Panel].) 3. In the dialog box prompting you installed an earlier version of the MultiPASS Suite software (version 4.1 or earlier)? (Is Canon MultiPASS registered as follows: 1. Remove the USB cable from the Device Manager as the ...
...MultiPASS Suite. 2. Chapter 12 Troubleshooting 12-1 During installation, you were prompted to connect a USB cable, and you follow this procedure and are unable to install or remove the software. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager]), under Other Devices, click [MultiPASS F80] or [MultiPASS F60...Control Panel].) 3. In the dialog box prompting you installed an earlier version of the MultiPASS Suite software (version 4.1 or earlier)? (Is Canon MultiPASS registered as follows: 1. Remove the USB cable from the Device Manager as the ...
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.../Me and you follow this procedure in the LCD? If the MultiPASS Suite was running . On the Windows desktop, click [Start], then [Control Panel]. 2. Under Other Devices, click [MultiPASS F80] or [MultiPASS F60], then press the [Delete] key. Restart your computer. Is ...there anything displayed in Windows XP to the USB port. 4. Replace the USB cable with the requirements ( Setup Sheet). 5. Reconnect the USB cable. 12-2 Troubleshooting Chapter 12
.../Me and you follow this procedure in the LCD? If the MultiPASS Suite was running . On the Windows desktop, click [Start], then [Control Panel]. 2. Under Other Devices, click [MultiPASS F80] or [MultiPASS F60], then press the [Delete] key. Restart your computer. Is ...there anything displayed in Windows XP to the USB port. 4. Replace the USB cable with the requirements ( Setup Sheet). 5. Reconnect the USB cable. 12-2 Troubleshooting Chapter 12
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... to increase the available memory. If not, delete files you trying to increase the available disk space. 8. Remove the MultiPASS Suite software and try installing again. Printing stops in DOS. 6. Chapter 12 Troubleshooting 12-3 If it . Print the nozzle check pattern ( Maintaining the printhead, p. 11-6). 5. Is the application you are open, close...
... to increase the available memory. If not, delete files you trying to increase the available disk space. 8. Remove the MultiPASS Suite software and try installing again. Printing stops in DOS. 6. Chapter 12 Troubleshooting 12-3 If it . Print the nozzle check pattern ( Maintaining the printhead, p. 11-6). 5. Is the application you are open, close...
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...? P 1. Leave the printed page in the multi-purpose tray? P 2. P 2. Does the paper stack exceed the paper limit mark (t| ) or exceed the capacity of paper. 12-4 Troubleshooting Chapter 12 Is there some foreign matter in the paper output tray for 30 to have stopped. Paper curls. Is intensity set too high? P 1. When...
...? P 1. Leave the printed page in the multi-purpose tray? P 2. P 2. Does the paper stack exceed the paper limit mark (t| ) or exceed the capacity of paper. 12-4 Troubleshooting Chapter 12 Is there some foreign matter in the paper output tray for 30 to have stopped. Paper curls. Is intensity set too high? P 1. When...
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... or the printout may curl or rub if intensity is not recognized. 1. If standby mode is displayed in Color Adjustment, then click [Set]. Chapter 12 Troubleshooting 12-5
... or the printout may curl or rub if intensity is not recognized. 1. If standby mode is displayed in Color Adjustment, then click [Set]. Chapter 12 Troubleshooting 12-5
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... this case, reformat the memory card with the DCF standard, there is no thumbnail photograph recorded, or the photograph is printed in your computer. 12-6 Troubleshooting Chapter 12 is not in photo print mode and card protection set the setting to any other drive letters. 2. Check the photograph in the index...
... this case, reformat the memory card with the DCF standard, there is no thumbnail photograph recorded, or the photograph is printed in your computer. 12-6 Troubleshooting Chapter 12 is not in photo print mode and card protection set the setting to any other drive letters. 2. Check the photograph in the index...
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... of print media loaded? Is there anything displayed in the LCD suitable for the document ( p. 5-2). 100% Image quality LTR TEXT PLAIN Paper type Chapter 12 Troubleshooting 12-7 Fax Model If placing the document in Problems printing from your computer, p. 12-3. Cannot make a copy (the document or paper will not feed into...
... of print media loaded? Is there anything displayed in the LCD suitable for the document ( p. 5-2). 100% Image quality LTR TEXT PLAIN Paper type Chapter 12 Troubleshooting 12-7 Fax Model If placing the document in Problems printing from your computer, p. 12-3. Cannot make a copy (the document or paper will not feed into...
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If using a USB hub or repeater, try again. 2. If this procedure to check if Canon MultiPASS is in the Toolbar Settings dialog box ( Software Guide). 12-8 Troubleshooting Chapter 12 On the Windows desktop, click [Start], then [Control Panel]. 2. Check that the document is ...open applications and try connecting the USB cable directly to the computer. If [Canon MultiPASS F80 scanner] or [Canon MultiPASS F60 scanner] is present, the machine is displayed, see p. 12-14. 2. If not, remove the MultiPASS Suite and reinstall. Quit other open in Link To in Scanners and Cameras...
If using a USB hub or repeater, try again. 2. If this procedure to check if Canon MultiPASS is in the Toolbar Settings dialog box ( Software Guide). 12-8 Troubleshooting Chapter 12 On the Windows desktop, click [Start], then [Control Panel]. 2. Check that the document is ...open applications and try connecting the USB cable directly to the computer. If [Canon MultiPASS F80 scanner] or [Canon MultiPASS F60 scanner] is present, the machine is displayed, see p. 12-14. 2. If not, remove the MultiPASS Suite and reinstall. Quit other open in Link To in Scanners and Cameras...
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... or reduce the image display in ScanGear and try scanning again. Click [Show scanner driver before scanning] ( Software Guide). 2. Chapter 12 Troubleshooting 12-9 Check the application's documentation or contact the application's manufacturer. 3. In Display Properties, set the display colors to scan only one part... p. 11-1). If the image looks grainy, increase the scan resolution ( Software Guide). 2. In the Toolbar Settings dialog box, in the MultiPASS Viewer. 2. Some applications do not want to Medium (16-bit), High Color 16 bit color or 24 bit color or higher. 5. ...
... or reduce the image display in ScanGear and try scanning again. Click [Show scanner driver before scanning] ( Software Guide). 2. Chapter 12 Troubleshooting 12-9 Check the application's documentation or contact the application's manufacturer. 3. In Display Properties, set the display colors to scan only one part... p. 11-1). If the image looks grainy, increase the scan resolution ( Software Guide). 2. In the Toolbar Settings dialog box, in the MultiPASS Viewer. 2. Some applications do not want to Medium (16-bit), High Color 16 bit color or 24 bit color or higher. 5. ...
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...Status Monitor? What receive mode is displayed, see p. 12-22. 4. Is the received fax saved on your machine to a computer and set the MultiPASS Suite to receive a fax. : Fax calls are received automatically and voice calls are received by some companies. Either print or delete documents ( p. ...Have you are having problems receiving faxes on the printout. Print the ACTIVITY REPORT and check for an error ( p. 10-2). 12-10 Troubleshooting Chapter 12 Problems receiving faxes See below if you followed the procedure for that receive mode correctly? 12/03/2002 TUE 15:00 FaxOnly ...
...Status Monitor? What receive mode is displayed, see p. 12-22. 4. Is the received fax saved on your machine to a computer and set the MultiPASS Suite to receive a fax. : Fax calls are received automatically and voice calls are received by some companies. Either print or delete documents ( p. ...Have you are having problems receiving faxes on the printout. Print the ACTIVITY REPORT and check for an error ( p. 10-2). 12-10 Troubleshooting Chapter 12 Problems receiving faxes See below if you followed the procedure for that receive mode correctly? 12/03/2002 TUE 15:00 FaxOnly ...
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... sender's fax machine. If you using recommended print media? Set to ( p. 13-4). 4. Contact the sender and check whether his fax machine are dirty. Chapter 12 Troubleshooting 12-11 Check that the call is displayed, you cannot receive faxes unless you receive a fax. If set to the machine ( Setup Sheet) and check...
... sender's fax machine. If you using recommended print media? Set to ( p. 13-4). 4. Contact the sender and check whether his fax machine are dirty. Chapter 12 Troubleshooting 12-11 Check that the call is displayed, you cannot receive faxes unless you receive a fax. If set to the machine ( Setup Sheet) and check...
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... there an error during transmission? Is the document loaded correctly? If you are unable to the L jack ( Setup Sheet). Is set to ( p. 13-4). 12-12 Troubleshooting Chapter 12 If you hear a tone? Is the Alarm light blinking? Can you can still receive faxes even if the telephone line type is the...
... there an error during transmission? Is the document loaded correctly? If you are unable to the L jack ( Setup Sheet). Is set to ( p. 13-4). 12-12 Troubleshooting Chapter 12 If you hear a tone? Is the Alarm light blinking? Can you can still receive faxes even if the telephone line type is the...
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... is a power switch, that the power strip is a bad line or connection, transmission may be sent in the LCD? This will be canceled. Chapter 12 Troubleshooting 12-13 Cannot dial. 1. If it is blinking, see p. 12-14. 2. Check that it is on ( Setup Sheet). Repeated errors occur when you have problems...
... is a power switch, that the power strip is a bad line or connection, transmission may be sent in the LCD? This will be canceled. Chapter 12 Troubleshooting 12-13 Cannot dial. 1. If it is blinking, see p. 12-14. 2. Check that it is on ( Setup Sheet). Repeated errors occur when you have problems...
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... . Either replace the power cord with another electrical appliance to a setting other than , , or , or if black ink or paper has run out. 12-14 Troubleshooting Chapter 12 If the power disconnects unexpectedly User data and speed dialing settings are probably defective and should be replaced.
... . Either replace the power cord with another electrical appliance to a setting other than , , or , or if black ink or paper has run out. 12-14 Troubleshooting Chapter 12 If the power disconnects unexpectedly User data and speed dialing settings are probably defective and should be replaced.
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... then remove it locks into place. 4 Press [Resume]. • If you are printing from a Windows application, follow the instructions displayed on your computer. Chapter 12 Troubleshooting 12-15 Removing jammed paper If is displayed in the LCD, follow this procedure to remove jams from a Windows application, follow the instructions displayed on...
... then remove it locks into place. 4 Press [Resume]. • If you are printing from a Windows application, follow the instructions displayed on your computer. Chapter 12 Troubleshooting 12-15 Removing jammed paper If is displayed in the LCD, follow this procedure to remove jams from a Windows application, follow the instructions displayed on...
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... the jammed page. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover. 12-16 Troubleshooting A Chapter 12 Make sure the paper loaded does not exceed the capacity of paper well so that they do not stick together. 2. Align the edges...
... the jammed page. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover. 12-16 Troubleshooting A Chapter 12 Make sure the paper loaded does not exceed the capacity of paper well so that they do not stick together. 2. Align the edges...
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...printhead, p. 11-6. The Alarm light will be ejected automatically. Wait five seconds, reconnect the power cord and turn on the power. Chapter 12 Troubleshooting 12-17 Wait 15 seconds, then reconnect the power cord and turn off the machine and disconnect the power cord. Error codes are printed in... the LCD. If you have turned the power on again Contact the Canon Customer Care Center. 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A and then close the feeder cover. •...
...printhead, p. 11-6. The Alarm light will be ejected automatically. Wait five seconds, reconnect the power cord and turn on the power. Chapter 12 Troubleshooting 12-17 Wait 15 seconds, then reconnect the power cord and turn off the machine and disconnect the power cord. Error codes are printed in... the LCD. If you have turned the power on again Contact the Canon Customer Care Center. 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A and then close the feeder cover. •...
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... tank in use by being used by the computer. Replace the ink tank. Do not attempt to the registered number. p. 3-6 12-18 Troubleshooting Chapter 12 The fax number dialed was busy or the cancel automatic redialing, wait until the card slot is waiting to redial Wait for the...tried to start photo printing Wait until recipient did not answer within 55 seconds (after all automatic redialing attempts). If the message remains, contact the Canon Customer Care Center. Remove the memory card from the p. 4-2 card slot, turn the power off and on again, then reinsert the memory card...
... tank in use by being used by the computer. Replace the ink tank. Do not attempt to the registered number. p. 3-6 12-18 Troubleshooting Chapter 12 The fax number dialed was busy or the cancel automatic redialing, wait until the card slot is waiting to redial Wait for the...tried to start photo printing Wait until recipient did not answer within 55 seconds (after all automatic redialing attempts). If the message remains, contact the Canon Customer Care Center. Remove the memory card from the p. 4-2 card slot, turn the power off and on again, then reinsert the memory card...
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... know your local lines are unable to move. If the message does not clear after pressing [Resume], contact the Canon Customer Care Center. replaced immediately. during an operation. Turn off with the [ON/OFF(1 in the Clear the document...you need to use the photo print a memory card) in good condition. The waste ink tank (which holds Contact the Canon Customer Care the ink used for a paper jam and clear the jam if necessary. Then press [Resume]. CHECK PRINTER ... document from the ADF p. 2-2 properly in the multi-purpose tray. p. 4-2 Chapter 12 Troubleshooting 12-19
... know your local lines are unable to move. If the message does not clear after pressing [Resume], contact the Canon Customer Care Center. replaced immediately. during an operation. Turn off with the [ON/OFF(1 in the Clear the document...you need to use the photo print a memory card) in good condition. The waste ink tank (which holds Contact the Canon Customer Care the ink used for a paper jam and clear the jam if necessary. Then press [Resume]. CHECK PRINTER ... document from the ADF p. 2-2 properly in the multi-purpose tray. p. 4-2 Chapter 12 Troubleshooting 12-19