MultiPASS F20 Basic Guide
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...Cleaning your machine 9-9 Cleaning the exterior 9-9 Cleaning the scanning area 9-9 Cleaning the roller 9-9 10: Troubleshooting Problems installing and removing software 10-1 Problems turning on the computer (when the MultiPASS Suite opens) ......10-2 Problems printing from your computer ..........10-3 Copying problems 10-5 Problems scanning to ...If the nozzle check pattern does not print properly 10-12 Interpreting the messages 10-12 LCD messages 10-13 MultiPASS Status Monitor messages..........10-16 If you cannot solve the problem 10-16 11: Machine settings Accessing the machine ...
...Cleaning your machine 9-9 Cleaning the exterior 9-9 Cleaning the scanning area 9-9 Cleaning the roller 9-9 10: Troubleshooting Problems installing and removing software 10-1 Problems turning on the computer (when the MultiPASS Suite opens) ......10-2 Problems printing from your computer ..........10-3 Copying problems 10-5 Problems scanning to ...If the nozzle check pattern does not print properly 10-12 Interpreting the messages 10-12 LCD messages 10-13 MultiPASS Status Monitor messages..........10-16 If you cannot solve the problem 10-16 11: Machine settings Accessing the machine ...
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... 7. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager].), under Other Devices, click [MultiPASS F20], then press the [Delete] key. During installation, did the message appear on your computer? (Windows 98/Me only) The Client... Troubleshooting Problems installing and removing software See below if you were unable to connect a USB cable, and you could not proceed further. Did you install an earlier version of the MultiPASS Suite software (version 4.2 or earlier)? (Is Canon MultiPASS registered as follows: 1. Reinstall the MultiPASS...
... 7. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager].), under Other Devices, click [MultiPASS F20], then press the [Delete] key. During installation, did the message appear on your computer? (Windows 98/Me only) The Client... Troubleshooting Problems installing and removing software See below if you were unable to connect a USB cable, and you could not proceed further. Did you install an earlier version of the MultiPASS Suite software (version 4.2 or earlier)? (Is Canon MultiPASS registered as follows: 1. Reinstall the MultiPASS...
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...the USB cable from the Device Manager, remove the MultiPASS Suite and then reinstall it has, reconnect the cable. 3. Under Other Devices, click [MultiPASS F20], then press the [Delete] key. 4. Remove the MultiPASS Suite ( Software Guide). 5. Restart your computer. The... USB cable. 10-2 Troubleshooting Chapter 10 You might have problems executing a job. In the Control Panel window, click [Performance and Maintenance], then [System]. 3. Disconnect the USB cable. Quit any applications (including virus checkers) before removing the MultiPASS Suite software. 5. Cannot...
...the USB cable from the Device Manager, remove the MultiPASS Suite and then reinstall it has, reconnect the cable. 3. Under Other Devices, click [MultiPASS F20], then press the [Delete] key. 4. Remove the MultiPASS Suite ( Software Guide). 5. Restart your computer. The... USB cable. 10-2 Troubleshooting Chapter 10 You might have problems executing a job. In the Control Panel window, click [Performance and Maintenance], then [System]. 3. Disconnect the USB cable. Quit any applications (including virus checkers) before removing the MultiPASS Suite software. 5. Cannot...
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...3. The P mark indicates problems that also occur when printing copies on . 2. Is the Alarm light blinking? To remove the MultiPASS Suite, see p. 10-10. 2. Chapter 10 Troubleshooting 10-3 Reconnect the USB cable. Is there anything displayed in DOS. 6. P 4. Is the application you are open, close them... with the printer driver. To install, see the Setup Sheet. Is there a warning or attention displayed in DOS? Troubleshooting Cannot print to increase the available disk space. 8. Did you cannot print images scanned to print in the Status Monitor?
...3. The P mark indicates problems that also occur when printing copies on . 2. Is the Alarm light blinking? To remove the MultiPASS Suite, see p. 10-10. 2. Chapter 10 Troubleshooting 10-3 Reconnect the USB cable. Is there anything displayed in DOS. 6. P 4. Is the application you are open, close them... with the printer driver. To install, see the Setup Sheet. Is there a warning or attention displayed in DOS? Troubleshooting Cannot print to increase the available disk space. 8. Did you cannot print images scanned to print in the Status Monitor?
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... g/m2) paper. Is the paper creased or curled? Is there some foreign matter in the middle. Is intensity set too high in Print Quality. 10-4 Troubleshooting Chapter 10 Use thicker paper such as photographs or pictures. Uncurl the paper and reload. If so, reduce the amount of the multi-purpose tray...
... g/m2) paper. Is the paper creased or curled? Is there some foreign matter in the middle. Is intensity set too high in Print Quality. 10-4 Troubleshooting Chapter 10 Use thicker paper such as photographs or pictures. Uncurl the paper and reload. If so, reduce the amount of the multi-purpose tray...
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...-10. 2. Are you printing on the Main tab, click [Manual] in the LCD? In the Properties dialog box, on the wrong side of the paper? Troubleshooting Cannot make a copy. 1. Is the document loaded correctly? If not, set correctly? Is there anything displayed in Color Adjustment, then click [Set]. Move the paper.... 3. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5). P 1. For recommended print media, see the items marked with the Intensity slider. Printout is poor. 1. Chapter 10 Troubleshooting 10-5
...-10. 2. Are you printing on the Main tab, click [Manual] in the LCD? In the Properties dialog box, on the wrong side of the paper? Troubleshooting Cannot make a copy. 1. Is the document loaded correctly? If not, set correctly? Is there anything displayed in Color Adjustment, then click [Set]. Move the paper.... 3. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5). P 1. For recommended print media, see the items marked with the Intensity slider. Printout is poor. 1. Chapter 10 Troubleshooting 10-5
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...the computer, the USB hub or repeater may be unable to [References], then click [Memory & Image Cache]. Remove the MultiPASS Suite software and reinstall. 10-6 Troubleshooting Chapter 10 If not, set an image quality suitable for the document? Cannot scan a document. 1. If displayed, see... for the document ( p. 6-2). If using a USB hub or repeater, try connecting the USB cable directly to check if Canon MultiPASS F20 scanner is replaced with something inappropriate and you install a TWAIN-compatible application? Is the machine recognized in the Status Monitor? Follow...
...the computer, the USB hub or repeater may be unable to [References], then click [Memory & Image Cache]. Remove the MultiPASS Suite software and reinstall. 10-6 Troubleshooting Chapter 10 If not, set an image quality suitable for the document? Cannot scan a document. 1. If displayed, see... for the document ( p. 6-2). If using a USB hub or repeater, try connecting the USB cable directly to check if Canon MultiPASS F20 scanner is replaced with something inappropriate and you install a TWAIN-compatible application? Is the machine recognized in the Status Monitor? Follow...
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...'s documentation or contact the application's manufacturer. 3. It will not be scanned properly. White lines appear on the Toolbar, click [Settings]. Troubleshooting Cannot scan multiple photographs correctly. 1. Clean the platen glass and document cover ( p. 9-9). 4. Enlarge or reduce the image display in ...[Multi-Photo Scan] to 16 bit color, 24 bit color, or higher. 5. In the Toolbar Settings dialog box, in the MultiPASS Viewer ( p. 4-4). 2. Open it may not be scanned. Change the resolution in the application. The image you want to reduce ...
...'s documentation or contact the application's manufacturer. 3. It will not be scanned properly. White lines appear on the Toolbar, click [Settings]. Troubleshooting Cannot scan multiple photographs correctly. 1. Clean the platen glass and document cover ( p. 9-9). 4. Enlarge or reduce the image display in ...[Multi-Photo Scan] to 16 bit color, 24 bit color, or higher. 5. In the Toolbar Settings dialog box, in the MultiPASS Viewer ( p. 4-4). 2. Open it may not be scanned. Change the resolution in the application. The image you want to reduce ...
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... defective, or the card is displayed in your computer. Red "?": The photograph data is not being read image data on p. 8-2. 3. Problems using your computer. 10-8 Troubleshooting Chapter 10 When securely inserted, a PCMCIA-compatible memory card will click into the card slot? If a message is printed in JPEG format. In this case...
... defective, or the card is displayed in your computer. Red "?": The photograph data is not being read image data on p. 8-2. 3. Problems using your computer. 10-8 Troubleshooting Chapter 10 When securely inserted, a PCMCIA-compatible memory card will click into the card slot? If a message is printed in JPEG format. In this case...
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... and set the setting to ( p. 11-3). Disconnect then reconnect the USB cable. Assign the network drive to photo print mode. Restart your computer. 10 Troubleshooting Chapter 10 Troubleshooting 10-9 Windows 2000/XP: Switch to a different mode and set the setting to ( p. 11-3). Disconnect then reconnect the USB cable after setting to or...
... and set the setting to ( p. 11-3). Disconnect then reconnect the USB cable. Assign the network drive to photo print mode. Restart your computer. 10 Troubleshooting Chapter 10 Troubleshooting 10-9 Windows 2000/XP: Switch to a different mode and set the setting to ( p. 11-3). Disconnect then reconnect the USB cable after setting to or...
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If nothing is displayed in the LCD, make the checks in the LCD. Check that the power cord is defective. 10-10 Troubleshooting Chapter 10 Connect another , or using a tester, check whether the cord is not defective. Connect the power cord directly to the wall outlet. Disconnect the ...
If nothing is displayed in the LCD, make the checks in the LCD. Check that the power cord is defective. 10-10 Troubleshooting Chapter 10 Connect another , or using a tester, check whether the cord is not defective. Connect the power cord directly to the wall outlet. Disconnect the ...
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... ejected. 3 Close the inner cover. 4 Press [Resume]. • If you cannot remove the torn pieces, turn the machine off then on your computer. 10 ABCD Troubleshooting Chapter 10 Troubleshooting 10-11
... ejected. 3 Close the inner cover. 4 Press [Resume]. • If you cannot remove the torn pieces, turn the machine off then on your computer. 10 ABCD Troubleshooting Chapter 10 Troubleshooting 10-11
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... well so that they do not stick together. 2. To resume operation, press [Resume]. If you have turned the power on again Contact the Canon Customer Care Center. 10-12 Troubleshooting Chapter 10 Use recommended print media ( p. 3-1). If the problem has been resolved, the Alarm light will turn off the machine and disconnect...
... well so that they do not stick together. 2. To resume operation, press [Resume]. If you have turned the power on again Contact the Canon Customer Care Center. 10-12 Troubleshooting Chapter 10 Use recommended print media ( p. 3-1). If the problem has been resolved, the Alarm light will turn off the machine and disconnect...
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... slot, turn the power off and on again, then reinsert the memory card. 10 Troubleshooting CARTRIDGE JAMMED The printhead holder cannot move . The waste ink tank (which holds Contact the Canon Customer Care the ink used for approximately one when it runs out. Chapter 10... Troubleshooting 10-13 This is low. If nothing happens, disconnect then reconnect the power cord. turning ...
... slot, turn the power off and on again, then reinsert the memory card. 10 Troubleshooting CARTRIDGE JAMMED The printhead holder cannot move . The waste ink tank (which holds Contact the Canon Customer Care the ink used for approximately one when it runs out. Chapter 10... Troubleshooting 10-13 This is low. If nothing happens, disconnect then reconnect the power cord. turning ...
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... runs out. Close the inner cover. p. 9-3 If you have recorded memory card. enter. Load paper in the appropriate format on the memory card. 10-14 Troubleshooting Chapter 10 MEMORY FULL The machine's memory is below the paper limit mark (t| ). In photo print mode, the Print the photograph from your photograph data...
... runs out. Close the inner cover. p. 9-3 If you have recorded memory card. enter. Load paper in the appropriate format on the memory card. 10-14 Troubleshooting Chapter 10 MEMORY FULL The machine's memory is below the paper limit mark (t| ). In photo print mode, the Print the photograph from your photograph data...
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...INK NEAR FULL The waste ink tank is not installed correctly. WRONG CARTRIDGE The printhead is nearly full. Setup Sheet 10 Troubleshooting Chapter 10 Troubleshooting 10-15 in Install the printhead. Check which photographs were not Chapter 8 printed and try reprinting them. WAIT COOLING ...During printing, the printhead may have become too hot. Contact the Canon Customer Care Center. The machine will resume printing when it has ...
...INK NEAR FULL The waste ink tank is not installed correctly. WRONG CARTRIDGE The printhead is nearly full. Setup Sheet 10 Troubleshooting Chapter 10 Troubleshooting 10-15 in Install the printhead. Check which photographs were not Chapter 8 printed and try reprinting them. WAIT COOLING ...During printing, the printhead may have become too hot. Contact the Canon Customer Care Center. The machine will resume printing when it has ...
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... days a week (1-800-OK-CANON). • Support program specifics are subject to change without notice. • Refer to the individual product information for warranty details. If you cannot solve the problem If you have the following information ready: • Product name: MultiPASS F20 • Serial number (located on... of the machine. MultiPASS Status Monitor messages Display the MultiPASS Status Monitor on the label located at the back of the machine) • Details of the problem • Steps taken to try to resolve the problem and the results 10-16 Troubleshooting Chapter 10 On the...
... days a week (1-800-OK-CANON). • Support program specifics are subject to change without notice. • Refer to the individual product information for warranty details. If you cannot solve the problem If you have the following information ready: • Product name: MultiPASS F20 • Serial number (located on... of the machine. MultiPASS Status Monitor messages Display the MultiPASS Status Monitor on the label located at the back of the machine) • Details of the problem • Steps taken to try to resolve the problem and the results 10-16 Troubleshooting Chapter 10 On the...
MultiPASS F20 Basic Guide
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... during such period. InstantExchange warranty program service is a warranty program that will be asked questions (www.usa.canon.com/consumer) • 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products (1-800-423-2366) • 24-hour, Fax-On-Demand System for product... facility. If shipping is involved, it is required to change without charge by calling the Canon Customer Care Center at www.usa.canon.com, or by the ASF. MultiPASS F20 ©2002 Canon U.S.A., Inc. Note that vary from our Web site at 1-800-423-2366. or (iii) if the ...
... during such period. InstantExchange warranty program service is a warranty program that will be asked questions (www.usa.canon.com/consumer) • 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products (1-800-423-2366) • 24-hour, Fax-On-Demand System for product... facility. If shipping is involved, it is required to change without charge by calling the Canon Customer Care Center at www.usa.canon.com, or by the ASF. MultiPASS F20 ©2002 Canon U.S.A., Inc. Note that vary from our Web site at 1-800-423-2366. or (iii) if the ...