Users Manual - English
Page 20
... routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original jams 12-4 Original is jammed in the top of the ADF unit........ 12-4 Original is jammed inside the ADF unit 12-5 Paper jams 12-6 Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN 12-11 If you are having difficulty with your MFC 12-13 Improving the print...
... routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original jams 12-4 Original is jammed in the top of the ADF unit........ 12-4 Original is jammed inside the ADF unit 12-5 Paper jams 12-6 Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN 12-11 If you are having difficulty with your MFC 12-13 Improving the print...
Users Manual - English
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... on page 1-5.) Check the LCD message. (See Troubleshooting on page 12-1.) Memory is full. (See Error messages on , please call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Sleep mode, the LED is open Toner empty Paper error Red Scan lock Others Out of memory Description... Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again. LED MFC status Service error Red Cover open . Wait a few seconds, and then turn it back on page 12-28.) Put paper in the tray or clear the paper jam.
... on page 1-5.) Check the LCD message. (See Troubleshooting on page 12-1.) Memory is full. (See Error messages on , please call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Sleep mode, the LED is open Toner empty Paper error Red Scan lock Others Out of memory Description... Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again. LED MFC status Service error Red Cover open . Wait a few seconds, and then turn it back on page 12-28.) Put paper in the tray or clear the paper jam.
Users Manual - English
Page 162
... from within that country. Check Paper MP Paper in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-6 or Paper is jammed in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-4. Press 1 to reset. See Paper jams on page 12-11. Reload paper. (See To load paper or other media in the...
... from within that country. Check Paper MP Paper in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-6 or Paper is jammed in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-4. Press 1 to reset. See Paper jams on page 12-11. Reload paper. (See To load paper or other media in the...
Users Manual - English
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... your phone line. terminated the call again. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Cooling Down Wait For A While The temperature of the drum unit...mode. Disconnected The other party or other party's polling setup. Please close the jam clear cover. (See Paper jams on the MFC shows Cooling Down, and Wait For A While. Comm. Set the duplex lever... to cooling down mode, you set for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 4-5.) Check Scan Lock The scanner lock is not in Verify the...
... your phone line. terminated the call again. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Cooling Down Wait For A While The temperature of the drum unit...mode. Disconnected The other party or other party's polling setup. Please close the jam clear cover. (See Paper jams on the MFC shows Cooling Down, and Wait For A While. Comm. Set the duplex lever... to cooling down mode, you set for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 4-5.) Check Scan Lock The scanner lock is not in Verify the...
Users Manual - English
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...800-284-4329 In Canada: 1-877-BROTHER Install the duplex tray correctly. (See Paper is jammed in the memory. ERROR MESSAGES ERROR MESSAGE CAUSE Out Of Memory You can't store data in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11.) 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE You tried to ...13-1.) No Response/Busy Not Registered Pls Open Cover No DX Tray The number you see any jammed paper or other operations in process finish and then try again. You tried to access a One-Touch or Speed-Dial number that is busy. Clear the data in the memory. (See ...
...800-284-4329 In Canada: 1-877-BROTHER Install the duplex tray correctly. (See Paper is jammed in the memory. ERROR MESSAGES ERROR MESSAGE CAUSE Out Of Memory You can't store data in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11.) 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE You tried to ...13-1.) No Response/Busy Not Registered Pls Open Cover No DX Tray The number you see any jammed paper or other operations in process finish and then try again. You tried to access a One-Touch or Speed-Dial number that is busy. Clear the data in the memory. (See ...
Users Manual - English
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...cartridge. -OR- Toner is used up and printing is jammed in the MFC. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 See Paper jams on page 12-6 or Paper is not possible. print, however the MFC is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-28.) Toner Low If the ...Close the ADF cover. 5 Press Stop/Exit. Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 12-11. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Paper Jam The paper is telling you can still Order a new toner cartridge now. Toner Empty Toner cartridge is...
...cartridge. -OR- Toner is used up and printing is jammed in the MFC. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 See Paper jams on page 12-6 or Paper is not possible. print, however the MFC is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-28.) Toner Low If the ...Close the ADF cover. 5 Press Stop/Exit. Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 12-11. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Paper Jam The paper is telling you can still Order a new toner cartridge now. Toner Empty Toner cartridge is...
Users Manual - English
Page 166
Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the document cover. 5 Press Stop/Exit. -OR- 1 Take the ADF support out of the ADF unit. 2 Pull the jammed original out to the right. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the document cover. 5 Press Stop/Exit. -OR- 1 Take the ADF support out of the ADF unit. 2 Pull the jammed original out to the right. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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This helps prevent multiple sheets of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 If the jammed paper is removed completely by using the optional lower tray unit, check for correct installation of paper from the paper tray and straighten the stack when you...
This helps prevent multiple sheets of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 If the jammed paper is removed completely by using the optional lower tray unit, check for correct installation of paper from the paper tray and straighten the stack when you...
Users Manual - English
Page 168
If the jammed paper can not be pulled out easily, turn the jam dial towards you so that you cannot remove the drum unit assembly easily at this time, do not use extra force. If you gently pull the paper out. Jam Dial 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. Instead, pull the edge of the MFC. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. Pull the jammed paper up and out of the jammed paper from the paper tray.
If the jammed paper can not be pulled out easily, turn the jam dial towards you so that you cannot remove the drum unit assembly easily at this time, do not use extra force. If you gently pull the paper out. Jam Dial 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. Instead, pull the edge of the MFC. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. Pull the jammed paper up and out of the jammed paper from the paper tray.
Users Manual - English
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If you have to pull the paper toward the back of toner stops. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to Step 7. Print a few copies of the test page until the scattering of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. Pull the jammed paper out of the fuser unit.
If you have to pull the paper toward the back of toner stops. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to Step 7. Print a few copies of the test page until the scattering of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. Pull the jammed paper out of the fuser unit.
Users Manual - English
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Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover (Fuser Cover) 7 Close the jam clear cover. Pull the jammed paper out of the fuser unit. Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! Back view 6 Open the jam clear cover (fuser cover). WARNING After you touch the internal parts of the MFC. HOT!
Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover (Fuser Cover) 7 Close the jam clear cover. Pull the jammed paper out of the fuser unit. Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! Back view 6 Open the jam clear cover (fuser cover). WARNING After you touch the internal parts of the MFC. HOT!
Users Manual - English
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Take out the jammed paper if there is any inside the drum unit. 9 Put the drum unit assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 8 Push the lock lever down and take the toner cartridge out of the drum unit assembly.
Take out the jammed paper if there is any inside the drum unit. 9 Put the drum unit assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 8 Push the lock lever down and take the toner cartridge out of the drum unit assembly.
Users Manual - English
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Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) 1 Pull the duplex tray and paper tray out of the MFC. 2 Pull the jammed paper out of the MFC. 3 Put the duplex tray and paper tray back into the MFC. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) 1 Pull the duplex tray and paper tray out of the MFC. 2 Pull the jammed paper out of the MFC. 3 Put the duplex tray and paper tray back into the MFC. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-10.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-10.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
Users Manual - English
Page 177
...for laser machines. (For information on the CD-ROM.) How can I use " Error Message appears. ECP) Paper Handling Difficulties The MFC does not load paper. If there is curled, you boot up to LPT1" or "LPT1 already in use ? The MFC does not feed paper Reinsert the paper firmly, load one sheet...) 4. Run the MFC-Pro Suite Repair and Install program on the LCD. See Paper jams on the LCD Display. 3. This program will repair and reinstall the software. Make sure the MFC is empty, load a new stack of the 'Brother MFC-8440, MFC-8640D or MFC-8840D'. Check that are set...
...for laser machines. (For information on the CD-ROM.) How can I use " Error Message appears. ECP) Paper Handling Difficulties The MFC does not load paper. If there is curled, you boot up to LPT1" or "LPT1 already in use ? The MFC does not feed paper Reinsert the paper firmly, load one sheet...) 4. Run the MFC-Pro Suite Repair and Install program on the LCD. See Paper jams on the LCD Display. 3. This program will repair and reinstall the software. Make sure the MFC is empty, load a new stack of the 'Brother MFC-8440, MFC-8640D or MFC-8840D'. Check that are set...