Users Manual - English
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13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF ... the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF ... the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
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... eject the page that country. Visit us at http://solutions.brother.com. If the problem continues, call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Print data remains in the machine's memory. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Try the call the country where you must...
... eject the page that country. Visit us at http://solutions.brother.com. If the problem continues, call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Print data remains in the machine's memory. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Try the call the country where you must...
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...and white. ACTION See Using the ADF (automatic document feeder) on page A-4.) Allow the machine to Distinctive Ring mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is in the machine. Low Temperature The print head is ...be received into the slot to warm up. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page 13-5. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 No File The media card in the media drive does not ...
...and white. ACTION See Using the ADF (automatic document feeder) on page A-4.) Allow the machine to Distinctive Ring mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is in the machine. Low Temperature The print head is ...be received into the slot to warm up. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page 13-5. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 No File The media card in the media drive does not ...
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... the machine. The paper is full. Wrong Paper Size Paper is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed-Dial number. (See Storing Speed-Dial numbers on page 5-1.) (Fax sending or copy operation in process) Press Stop/Exit...
... the machine. The paper is full. Wrong Paper Size Paper is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed-Dial number. (See Storing Speed-Dial numbers on page 5-1.) (Fax sending or copy operation in process) Press Stop/Exit...
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... the machine from your machine's memory to your PC. 1. Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 After faxes are transferred, disconnect the machine from the power source for several hours, so you can forward the remaining faxes to your PC...
... the machine from your machine's memory to your PC. 1. Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 After faxes are transferred, disconnect the machine from the power source for several hours, so you can forward the remaining faxes to your PC...
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Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below.
Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below.
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Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine, and then close it is jammed inside the paper tray 1 Pull the paper tray out of the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it.
Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine, and then close it is jammed inside the paper tray 1 Pull the paper tray out of the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it.
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Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Scanner Cover If the paper is jammed inside the machine. Pull the jammed paper out of the machine until it locks securely into the open position. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Scanner Cover If the paper is jammed inside the machine. Pull the jammed paper out of the machine until it locks securely into the open position. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock. Gently push the scanner cover support down and close the scanner cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock. Gently push the scanner cover support down and close the scanner cover.
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...driver 'Basic' tab to load paper, envelopes and post cards on the package. The machine prints blank pages. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.) Check to see if... are fresh. Check the machine is plugged in text or graphics. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you continue to have horizontal bands, change the Media Type ... the print quality. Cartridge expiration dates are printed on page 1-14.) 13 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...driver 'Basic' tab to load paper, envelopes and post cards on the package. The machine prints blank pages. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.) Check to see if... are fresh. Check the machine is plugged in text or graphics. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you continue to have horizontal bands, change the Media Type ... the print quality. Cartridge expiration dates are printed on page 1-14.) 13 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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...paper, envelopes and post cards on the telephone line. Try setting the Display setting to see if the problem is not full color in the printer driver 'Basic' tab. The sender's scanner may improve the print speed. Changing the printer driver setting may be.... (See How to print more quickly, set the Borderless feature off . Please use at one time. Check 'Reverse Order' in the Basic tab of quality in your machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 driver are wrinkled. Highest resolution needs longer data processing, transfer and printing time...
...paper, envelopes and post cards on the telephone line. Try setting the Display setting to see if the problem is not full color in the printer driver 'Basic' tab. The sender's scanner may improve the print speed. Changing the printer driver setting may be.... (See How to print more quickly, set the Borderless feature off . Please use at one time. Check 'Reverse Order' in the Basic tab of quality in your machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 driver are wrinkled. Highest resolution needs longer data processing, transfer and printing time...
Users Manual - English
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... 8-3.) Check that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you send a PC FAX message and get transmission error with possible interference on the phone line, try changing the menu setting ... are cut Turn on the Transmission Verification Report, your machine to Fine or S.Fine. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . If there is still no ringing when you frequently encounter interference on the phone line, try to On....
... 8-3.) Check that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you send a PC FAX message and get transmission error with possible interference on the phone line, try changing the menu setting ... are cut Turn on the Transmission Verification Report, your machine to Fine or S.Fine. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . If there is still no ringing when you frequently encounter interference on the phone line, try to On....
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...custom feature signal comes through on copies. For example: If you answered at the machine, press Black Start and hang up . Brother's ECM feature should help overcome this problem by pressing Stop/Exit. In PaperPort®, click Scan in copies Sometimes you may ...is more sensitive to all devices that the Copy on page 1-8.) the ADF Scanning Difficulties TWAIN/WIA errors appear while scanning. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Deactivate the fax by turning Easy Receive to the machine. Try avoiding this problem. Copying Difficulties Cannot make a...
...custom feature signal comes through on copies. For example: If you answered at the machine, press Black Start and hang up . Brother's ECM feature should help overcome this problem by pressing Stop/Exit. In PaperPort®, click Scan in copies Sometimes you may ...is more sensitive to all devices that the Copy on page 1-8.) the ADF Scanning Difficulties TWAIN/WIA errors appear while scanning. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Deactivate the fax by turning Easy Receive to the machine. Try avoiding this problem. Copying Difficulties Cannot make a...
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Please see your PC and machine, and then turn them on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b) Take out the media card and put it off your current Network settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub ...
Please see your PC and machine, and then turn them on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b) Take out the media card and put it off your current Network settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub ...
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... you are having difficulty sending or receiving a fax due to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14
... you are having difficulty sending or receiving a fax due to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14
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...machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. How to improve print quality Cleaning the print head To ensure good print quality, the machine will ... Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages.
...machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. How to improve print quality Cleaning the print head To ensure good print quality, the machine will ... Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages.
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... Check the sheet to Step 10. -OR- Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Press Menu/Set. 3 Press ...▲ or ▼ to select Test Print. Press Menu/Set. 4 Press Color Start. You can see if the ...
... Check the sheet to Step 10. -OR- Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Press Menu/Set. 3 Press ...▲ or ▼ to select Test Print. Press Menu/Set. 4 Press Color Start. You can see if the ...
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... The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is finished, press Color Start. 8 Press 2 (No) for the new ink cartridge. Or, the ink may void the print head's warranty. ...the cleaning and test print procedures at least five times for Black or three colors with a problem. Caution Do NOT touch the print head. When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the ...
... The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is finished, press Color Start. 8 Press 2 (No) for the new ink cartridge. Or, the ink may void the print head's warranty. ...the cleaning and test print procedures at least five times for Black or three colors with a problem. Caution Do NOT touch the print head. When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the ...
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... Step 8. -OR- If the number 5 sample of 1200dpi Adjust the test print that most closely matches number 0. Press Menu/Set. 4 Press Black Start or Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to select it. 6 For 600...
... Step 8. -OR- If the number 5 sample of 1200dpi Adjust the test print that most closely matches number 0. Press Menu/Set. 4 Press Black Start or Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to select it. 6 For 600...
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Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. You can check the ink that is left in Software User's Guide on page 8-2 in the cartridge. 1 Press Ink. 2 ... Monitor on page 1-3 in Software User's Guide on the CD-ROM and for Macintosh® users, see Status Monitor on the CD-ROM.) 13 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. You can check the ink that is left in Software User's Guide on page 8-2 in the cartridge. 1 Press Ink. 2 ... Monitor on page 1-3 in Software User's Guide on the CD-ROM and for Macintosh® users, see Status Monitor on the CD-ROM.) 13 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE