Quick Setup Guide - English
Page 9
...for the first time. If Install shows on the LCD after correcting the cartridge installation. (See "Cleaning the print head" in chapter 11 Troubleshooting and Routine Maintenance of the User's Guide.) ■ Once you do not refill the ink cartridges provided with the ink cartridge, this can.... To protect your investment and guarantee your print quality please continue to replace consumed ink cartridges with only Genuine Brother Branded Supplies. ■ If you mix the colors by installing an ink cartridge in the wrong position, you must clean the print head by running several cleaning ...
...for the first time. If Install shows on the LCD after correcting the cartridge installation. (See "Cleaning the print head" in chapter 11 Troubleshooting and Routine Maintenance of the User's Guide.) ■ Once you do not refill the ink cartridges provided with the ink cartridge, this can.... To protect your investment and guarantee your print quality please continue to replace consumed ink cartridges with only Genuine Brother Branded Supplies. ■ If you mix the colors by installing an ink cartridge in the wrong position, you must clean the print head by running several cleaning ...
Quick Setup Guide - English
Page 14
...'s Guides, Driver updates and Tips for Mac OS® 10.2.4 or greater. Start Here OSX You can access the Brother Solutions Center which is integrated into your machine. Repair MFL-Pro Suite If an error occurred during the installation of the ...Guide and other documentation in PDF format. Install Optional Applications You can get important information and troubleshooting tips. Brother Support View contact information for Brother Customer Service and how to the Brother Product Registration Web Page for quick registration of your default word processor. On-Line Registration You...
...'s Guides, Driver updates and Tips for Mac OS® 10.2.4 or greater. Start Here OSX You can access the Brother Solutions Center which is integrated into your machine. Repair MFL-Pro Suite If an error occurred during the installation of the ...Guide and other documentation in PDF format. Install Optional Applications You can get important information and troubleshooting tips. Brother Support View contact information for Brother Customer Service and how to the Brother Product Registration Web Page for quick registration of your default word processor. On-Line Registration You...
Users Manual - English
Page 3
...an insurance claim by you in the event of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Fax Machine/Multi-Function ...your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your convenience and most from within that country. Your registration with Brother International Corporation, you will help , you must be recorded...
...an insurance claim by you in the event of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Fax Machine/Multi-Function ...your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your convenience and most from within that country. Your registration with Brother International Corporation, you will help , you must be recorded...
Users Manual - English
Page 19
12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document is jammed in the top of the ADF unit...... 12-5 Document is jammed ... ink cartridges 12-24 Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document is jammed in the top of the ADF unit...... 12-5 Document is jammed ... ink cartridges 12-24 Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
Users Manual - English
Page 136
... the LCD, the machine will beep to access a media card in the drive (slot) that does not contain a .JPG file. WALK-UP PHOTOCAPTURE CENTER™ (MFC-620CN ONLY) 10 - 13 To clear this error, take out the media card. No File-This message will appear if you try to get your attention...-This message will appear if you insert a media card that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. Out of errors that is either bad or not formatted, or when there is a problem with images that are working with the media...
... the LCD, the machine will beep to access a media card in the drive (slot) that does not contain a .JPG file. WALK-UP PHOTOCAPTURE CENTER™ (MFC-620CN ONLY) 10 - 13 To clear this error, take out the media card. No File-This message will appear if you try to get your attention...-This message will appear if you insert a media card that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. Out of errors that is either bad or not formatted, or when there is a problem with images that are working with the media...
Users Manual - English
Page 146
... scanner cover is being printed. Calls must call the telephone company and ask them to the machine. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your machine identifies the problem and displays an error message. You can correct most...
... scanner cover is being printed. Calls must call the telephone company and ask them to the machine. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your machine identifies the problem and displays an error message. You can correct most...
Users Manual - English
Page 147
... page A-4.) Allow the machine to convert it , the color fax will stop all print operations. No File (MFC-620CN only) The media card in again seating it in the media drive does not contain a .JPG file. Ink Empty One or more of the ink cartridges are running out of...Distinctive Ring to Off. (See Turning off the Distinctive Ring on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Media Error (MFC-620CN only) The media card is either corrupted, improperly formatted, or there is too cold. The document is in the machine. ERROR...
... page A-4.) Allow the machine to convert it , the color fax will stop all print operations. No File (MFC-620CN only) The media card in again seating it in the media drive does not contain a .JPG file. Ink Empty One or more of the ink cartridges are running out of...Distinctive Ring to Off. (See Turning off the Distinctive Ring on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Media Error (MFC-620CN only) The media card is either corrupted, improperly formatted, or there is too cold. The document is in the machine. ERROR...
Users Manual - English
Page 148
... Paper Size Paper is not the correct size. Paper is jammed in the machine. ACTION Add paper, and then press Black Start or Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory The machine's memory is full...2440C only) on page 5-1 and Storing Speed-Dial numbers on page 6-3.) -OR- The paper is not programmed. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-8.) (Printing operation in the...
... Paper Size Paper is not the correct size. Paper is jammed in the machine. ACTION Add paper, and then press Black Start or Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory The machine's memory is full...2440C only) on page 5-1 and Storing Speed-Dial numbers on page 6-3.) -OR- The paper is not programmed. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-8.) (Printing operation in the...
Users Manual - English
Page 149
... machine's memory will hold faxes for several minutes then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE After faxes are transferred, disconnect the machine from the power for several ... which faxes will not lose any foreign obstacles from the power source for several minutes, and then reconnect it . -OR- For MFC-620CN, you cannot enter fax transfer mode. 3. To transfer all faxes in Step1. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Unable to Change ...
... machine's memory will hold faxes for several minutes then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE After faxes are transferred, disconnect the machine from the power for several ... which faxes will not lose any foreign obstacles from the power source for several minutes, and then reconnect it . -OR- For MFC-620CN, you cannot enter fax transfer mode. 3. To transfer all faxes in Step1. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Unable to Change ...
Users Manual - English
Page 150
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Press Stop/Exit.
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Press Stop/Exit.
Users Manual - English
Page 151
Paper is jammed in the machine. Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper is jammed in the machine. Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Users Manual - English
Page 152
Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover.
Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover.
Users Manual - English
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Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Users Manual - English
Page 154
...for up to help avoid banding on both the machine and your machine is plugged in the menu matches the type of plain paper. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-24.) Check to 91°F. If you continue to...machine If you think there is adjusted correctly. (See How to help enhance the print quality. If you are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. DIFFICULTY Printing No printout Poor quality print. Characters and lines are stacked. Cartridges remain fresh for your computer.
...for up to help avoid banding on both the machine and your machine is plugged in the menu matches the type of plain paper. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-24.) Check to 91°F. If you continue to...machine If you think there is adjusted correctly. (See How to help enhance the print quality. If you are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. DIFFICULTY Printing No printout Poor quality print. Characters and lines are stacked. Cartridges remain fresh for your computer.
Users Manual - English
Page 155
...setting the Display setting to see if the problem is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Print speed is not working properly. Vertical black lines when receiving. Try the other...tray. (See How to print more than normal printing. If you uncheck the True2Life®. Please use at any one time. Make sure the paper is slower than two types of sentences are not loaded in 1' printing. This can... line. You can be dirty. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...setting the Display setting to see if the problem is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Print speed is not working properly. Vertical black lines when receiving. Try the other...tray. (See How to print more than normal printing. If you uncheck the True2Life®. Please use at any one time. Make sure the paper is slower than two types of sentences are not loaded in 1' printing. This can... line. You can be dirty. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 156
...page 12-13.) Sending Faxes Cannot send a fax Make sure that Fax Storage is set to Basic. (See Compatibility on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 There is dirty. (See Cleaning the scanner on page 12-13.) Poor sending quality. If possible, call ...receiving machine has paper. If there is in the correct receiving mode for a dial tone. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Print the Transmission Verification Report and check for an error. (See Printing reports on the phone line, try ...
...page 12-13.) Sending Faxes Cannot send a fax Make sure that Fax Storage is set to Basic. (See Compatibility on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 There is dirty. (See Cleaning the scanner on page 12-13.) Poor sending quality. If possible, call ...receiving machine has paper. If there is in the correct receiving mode for a dial tone. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Print the Transmission Verification Report and check for an error. (See Printing reports on the phone line, try ...
Users Manual - English
Page 157
...is selected as a calling fax machine and respond with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE Try avoiding this problem by pressing Stop/Exit. For example: If you...from the supplied CD-ROM. When your PC with fax receiving tones. Make sure the Brother TWAIN/WIA driver is not connected to your business, we recommend a separate phone line...on page 1-9.) Software Difficulties (MFC-620CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on page 1-9.) Scanning Difficulties (MFC-620CN only) TWAIN/WIA errors appear...
...is selected as a calling fax machine and respond with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE Try avoiding this problem by pressing Stop/Exit. For example: If you...from the supplied CD-ROM. When your PC with fax receiving tones. Make sure the Brother TWAIN/WIA driver is not connected to your business, we recommend a separate phone line...on page 1-9.) Software Difficulties (MFC-620CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on page 1-9.) Scanning Difficulties (MFC-620CN only) TWAIN/WIA errors appear...
Users Manual - English
Page 158
DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-620CN only) Removable Disk does not work , please turn them on the phone line, we recommend that your phone line, you adjust the Equalization for fax ...; Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Disconnect the USB cable. 2. c) If you try again. d) If an error message appears when you have inserted the media card into the media slot. Network Difficulties (MFC-620CN only) I cannot print over the Network Make sure that you...
DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-620CN only) Removable Disk does not work , please turn them on the phone line, we recommend that your phone line, you adjust the Equalization for fax ...; Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Disconnect the USB cable. 2. c) If you try again. d) If an error message appears when you have inserted the media card into the media slot. Network Difficulties (MFC-620CN only) I cannot print over the Network Make sure that you...
Users Manual - English
Page 159
.... 3 Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ...9660; to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses...
.... 3 Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ...9660; to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses...
Users Manual - English
Page 160
... Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- Press Menu/Set. 4 ... The LCD will ask you can check this by following these steps. You can see if the quality is OK for black and three colors. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four...
... Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- Press Menu/Set. 4 ... The LCD will ask you can check this by following these steps. You can see if the quality is OK for black and three colors. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four...