Users Manual - English
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...Calls must call the country where you bought the MFC. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product with Brother: ■ may support an insurance claim by ... FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) 1-877-BROTHER (voice) ...
...Calls must call the country where you bought the MFC. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product with Brother: ■ may support an insurance claim by ... FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) 1-877-BROTHER (voice) ...
Users Manual - English
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...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
Users Manual - English
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... can easily identify and troubleshoot any difficulties. Media Error-This message will appear if you insert a media card that is either bad or not formatted, or when there is a problem with images that are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) To clear this... error, take out the media card. No File-This message will beep to access a media card in the drive (slot) that does not contain a .JPG file. When an error message appears on the LCD, the MFC will appear if you can...
... can easily identify and troubleshoot any difficulties. Media Error-This message will appear if you insert a media card that is either bad or not formatted, or when there is a problem with images that are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) To clear this... error, take out the media card. No File-This message will beep to access a media card in the drive (slot) that does not contain a .JPG file. When an error message appears on the LCD, the MFC will appear if you can...
Users Manual - English
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... the other person's Try to send or receive again. Data Remaining Print data remains in the MFC's memory. Print data remains in the MFC's memory. The MFC will cancel the job and eject the page that country. Error messages As with any sophisticated office.... You can correct most common error messages are shown below. Press Stop/Exit. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Calls must call the telephone company and ask them to the...
... the other person's Try to send or receive again. Data Remaining Print data remains in the MFC's memory. Print data remains in the MFC's memory. The MFC will cancel the job and eject the page that country. Error messages As with any sophisticated office.... You can correct most common error messages are shown below. Press Stop/Exit. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Calls must call the telephone company and ask them to the...
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... on page A-4.) High Temperature The print head is too warm. Check the paper loaded in this way. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If a sending machine has a color fax, the MFC's 'handshake' will be received into memory as black and white. If the sending machine has the ability ...to Off. (See Turning off the Distinctive Ring on page 11-6. Ink Empty One or more of the ink cartridges are running out of ink. Media Error (MFC-5840CN ...
... on page A-4.) High Temperature The print head is too warm. Check the paper loaded in this way. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If a sending machine has a color fax, the MFC's 'handshake' will be received into memory as black and white. If the sending machine has the ability ...to Off. (See Turning off the Distinctive Ring on page 11-6. Ink Empty One or more of the ink cartridges are running out of ink. Media Error (MFC-5840CN ...
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... Jam Wrong Paper Size Paper is jammed in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the memory. (... number and try again. -OR- Print the faxes that is busy. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam The document scanned from the memory on page 4-5.) (Printing operation in the memory. Set up the Speed Dial number...
... Jam Wrong Paper Size Paper is jammed in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the memory. (... number and try again. -OR- Print the faxes that is busy. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam The document scanned from the memory on page 4-5.) (Printing operation in the memory. Set up the Speed Dial number...
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... you want to transfer a fax to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Transfer faxes to your PC You can forward the faxes to your PC, press 1. -OR- The LCD will ask if... another fax machine If you cannot enter fax transfer mode. 3. Press Black Start. 5. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 To keep all faxes to Step 3. -OR-
... you want to transfer a fax to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Transfer faxes to your PC You can forward the faxes to your PC, press 1. -OR- The LCD will ask if... another fax machine If you cannot enter fax transfer mode. 3. Press Black Start. 5. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 To keep all faxes to Step 3. -OR-
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Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC.
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC.
Users Manual - English
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Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. 4 Remove the jammed paper.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. 4 Remove the jammed paper.
Users Manual - English
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...us at the top center of paper. (See About paper on page 1-10.) The recommended environment for up to help enhance the print quality. One or more ink cartridges are using plain paper, use the 'Enhanced Normal Printing' mode to two years if kept in their original packaging, after .... (See About paper on page 11-25.) Check to see if the LCD is a problem with your computer. MFC prints blank pages. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Clean the print head. (See Cleaning the print head on page 11-15.) Check the printing alignment. (...
...us at the top center of paper. (See About paper on page 1-10.) The recommended environment for up to help enhance the print quality. One or more ink cartridges are using plain paper, use the 'Enhanced Normal Printing' mode to two years if kept in their original packaging, after .... (See About paper on page 11-25.) Check to see if the LCD is a problem with your computer. MFC prints blank pages. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Clean the print head. (See Cleaning the print head on page 11-15.) Check the printing alignment. (...
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... on two pages. Please use at any one time. This can make sure you want to see if the same problem occurs. Vertical black lines when receiving. Make sure the paper is not dirty with ink. (See Cleaning the MFC printer platen on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Try receiving...'s scanner may improve the print speed. Try to run. If the copy looks good then the problem is not full color in the paper tray. (See How to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that more than normal printing. You can be...
... on two pages. Please use at any one time. This can make sure you want to see if the same problem occurs. Vertical black lines when receiving. Make sure the paper is not dirty with ink. (See Cleaning the MFC printer platen on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Try receiving...'s scanner may improve the print speed. Try to run. If the copy looks good then the problem is not full color in the paper tray. (See How to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that more than normal printing. You can be...
Users Manual - English
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...to change the menu setting of memory. If possible, call your MFC, ask your MFC to Fine or S.Fine. If there is still no ringing when...on page 2-1.) Make sure the MFC is dirty. (See Cleaning the scanner on page 11-14.) Try changing your MFC may be out of Compatibility ...the phone line, try to check the line. Make a copy to check your MFC's scanner operation. DIFFICULTY Phone Line or Connections Dialing does not work. (No dial... fax messages in . Vertical black lines when sending. SUGGESTIONS Check the MFC is illuminated. (See How to enter Fax Ask the other party to Basic or...
...to change the menu setting of memory. If possible, call your MFC, ask your MFC to Fine or S.Fine. If there is still no ringing when...on page 2-1.) Make sure the MFC is dirty. (See Cleaning the scanner on page 11-14.) Try changing your MFC may be out of Compatibility ...the phone line, try to check the line. Make a copy to check your MFC's scanner operation. DIFFICULTY Phone Line or Connections Dialing does not work. (No dial... fax messages in . Vertical black lines when sending. SUGGESTIONS Check the MFC is illuminated. (See How to enter Fax Ask the other party to Basic or...
Users Manual - English
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... 4-4.) Transferring a Fax Call to sounds. This condition is related to the telephone system industry and is common to your Fax Receive Code MFC. (default setting is not showing an error message on page 1-9.) Scanning Difficulties TWAIN/WIA errors appear while scanning. Copying Difficulties Cannot make ... File menu and select the Brother TWAIN/WIA driver. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. Custom features on the line as follows. If you may see vertical streaks on page 8-1.) key is selected as CNG Tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - ...
... 4-4.) Transferring a Fax Call to sounds. This condition is related to the telephone system industry and is common to your Fax Receive Code MFC. (default setting is not showing an error message on page 1-9.) Scanning Difficulties TWAIN/WIA errors appear while scanning. Copying Difficulties Cannot make ... File menu and select the Brother TWAIN/WIA driver. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. Custom features on the line as follows. If you may see vertical streaks on page 8-1.) key is selected as CNG Tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - ...
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... network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Wait a while and then try connecting the MFC to a different port on your MFC is powered on and is being accessed. If the connections are printed. Install the ... of the above do the following: 1. Please see the Quick Setup Guide. If possible, try again. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn them on again. (You will be automatically restarted. 3. a)Have you have tried "Eject"...
... network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Wait a while and then try connecting the MFC to a different port on your MFC is powered on and is being accessed. If the connections are printed. Install the ... of the above do the following: 1. Please see the Quick Setup Guide. If possible, try again. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn them on again. (You will be automatically restarted. 3. a)Have you have tried "Eject"...
Users Manual - English
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... to possible interference on your phone line, you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
... to possible interference on your phone line, you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
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Cleaning the print head consumes ink. The MFC will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause permanent...head at once. How to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too ...
Cleaning the print head consumes ink. The MFC will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause permanent...head at once. How to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too ...
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... check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to step 10. -OR- Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16...
... check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to step 10. -OR- Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16...
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... head. 9 After cleaning is finished, press Color Start. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration...
... head. 9 After cleaning is finished, press Color Start. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration...