Users Manual - English
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....registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. Service Center Locations (Canada only) For the location of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions...
....registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. Service Center Locations (Canada only) For the location of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions...
Users Manual - English
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Color enhancement (True2Life 11-11 Cropping 11-12 Understanding the Error Messages 11-12 Using PhotoCapture... 12-4 Industry Canada Compliance Statement (Canada only 12-4 LAN connection 12-4 International ENERGY STAR® Compliance Statement 12-4 Important safety instructions 12-5 Trademarks 12-7 13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Original jams 13-4 Original is jammed in the... quality check 13-11 Checking the ink volume 13-14 Packing and shipping the MFC 13-15 Routine maintenance 13-18 Cleaning the scanner 13-18 Cleaning the...
Color enhancement (True2Life 11-11 Cropping 11-12 Understanding the Error Messages 11-12 Using PhotoCapture... 12-4 Industry Canada Compliance Statement (Canada only 12-4 LAN connection 12-4 International ENERGY STAR® Compliance Statement 12-4 Important safety instructions 12-5 Trademarks 12-7 13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Original jams 13-4 Original is jammed in the... quality check 13-11 Checking the ink volume 13-14 Packing and shipping the MFC 13-15 Routine maintenance 13-18 Cleaning the scanner 13-18 Cleaning the...
Users Manual - English
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... appear if you cannot see the fine details of the picture, then adjust the sharpness. ■ Color Density This setting adjusts the total amount of color in true focus and you are too large for the MFC's memory. Out Of Memory-This message will appear if you insert a media card that is not... in an image to access the media card in the drive (slot) does not contain a .JPG file. You can easily identify and troubleshoot any...
... appear if you cannot see the fine details of the picture, then adjust the sharpness. ■ Color Density This setting adjusts the total amount of color in true focus and you are too large for the MFC's memory. Out Of Memory-This message will appear if you insert a media card that is not... in an image to access the media card in the drive (slot) does not contain a .JPG file. You can easily identify and troubleshoot any...
Users Manual - English
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... ask them to send or receive again. Add paper, and then press Black Start or Color Start. Lift the scanner cover and then close it in Polled Waiting mode. Calls must... fax machine that country. Try the call again. Try to check your MFC identifies the problem and displays an error message. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1 The scanner cover is jammed in the ...sophisticated office product, errors may occur. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the Brother fax back system (USA only).
... ask them to send or receive again. Add paper, and then press Black Start or Color Start. Lift the scanner cover and then close it in Polled Waiting mode. Calls must... fax machine that country. Try the call again. Try to check your MFC identifies the problem and displays an error message. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1 The scanner cover is jammed in the ...sophisticated office product, errors may occur. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the Brother fax back system (USA only).
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...number that the fax be received into memory. Ink Empty One or more of the ink cartridges is Verify the number and try again. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Media Error (MFC-3820CN only) The media card is not programmed. (See... a black and white fax. contain a .JPG file. on page 7-1.) 13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the sending machine has the ability to Off. DR Mode in the machine's memory. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. is either bad or not...
...number that the fax be received into memory. Ink Empty One or more of the ink cartridges is Verify the number and try again. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Media Error (MFC-3820CN only) The media card is not programmed. (See... a black and white fax. contain a .JPG file. on page 7-1.) 13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the sending machine has the ability to Off. DR Mode in the machine's memory. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. is either bad or not...
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ACTION (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 Paper Jam Unsupported Card (MFC-3820CN only) The paper is jammed in progress finish and then try again. -OR- Clear the data in the memory. (See Out of... used as a printer) You can't store data in process) Reduce print resolution. -OR- ERROR MESSAGES ERROR MESSAGE CAUSE Out of Memory (May occur when the MFC's used .
ACTION (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 Paper Jam Unsupported Card (MFC-3820CN only) The paper is jammed in progress finish and then try again. -OR- Clear the data in the memory. (See Out of... used as a printer) You can't store data in process) Reduce print resolution. -OR- ERROR MESSAGES ERROR MESSAGE CAUSE Out of Memory (May occur when the MFC's used .
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Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the ADF cover. 3 Pull the jammed original out to the right. 4 Close the document cover.Press Stop/Exit. 13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Original jams If the original is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the ADF cover. 5 Press Stop/Exit. Original is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Original is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the ADF cover. 3 Pull the jammed original out to the right. 4 Close the document cover.Press Stop/Exit. 13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Original jams If the original is not jammed. 2 Lift the document cover. 3 Pull the jammed original out to the right. 4 Close the ADF cover. 5 Press Stop/Exit. Original is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
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Printer jam or paper jam Remove the jammed paper depending on where it is not jammed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5 Paper is jammed in the paper tray. 1 Remove any paper from the paper tray that is jammed in the MFC. Pull the jammed paper toward you. Paper is jammed inside the front of the MFC.
Printer jam or paper jam Remove the jammed paper depending on where it is not jammed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5 Paper is jammed in the paper tray. 1 Remove any paper from the paper tray that is jammed in the MFC. Pull the jammed paper toward you. Paper is jammed inside the front of the MFC.
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If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. Paper Release Lever Paper is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper Tray 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE 2 Pull up the jammed paper to remove it.
If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. Paper Release Lever Paper is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper Tray 13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE 2 Pull up the jammed paper to remove it.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7 Scanner Cover If the jammed paper is jammed inside the machine. 1 Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. 2 Remove the jammed paper. Jammed paper Paper is under the print heads, unplug the MFC, and then you can move the print heads to remove it. 2 Pull up the jammed paper to take out the paper. 3 Close the scanner cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7 Scanner Cover If the jammed paper is jammed inside the machine. 1 Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover. 2 Remove the jammed paper. Jammed paper Paper is under the print heads, unplug the MFC, and then you can move the print heads to remove it. 2 Pull up the jammed paper to take out the paper. 3 Close the scanner cover.
Users Manual - English
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... Printer Platen is dry. Vertical black lines when receiving. Cartridge expiration dates are cut Turn on page 2-4.) The recommended environment for your MFC is dry. This can make a copy using the recommended types of paper. (See About paper on page 2-4.) Don't handle the ...Received color fax prints only in text or graphics. Adjust the Vertical Alignment. (See Print quality check on page 13-19). Ask the sender to run. If the problem continues, call Brother Customer Service at the top center of sentences are printed on page 5-5.) 13 - 8 TROUBLESHOOTING AND ...
... Printer Platen is dry. Vertical black lines when receiving. Cartridge expiration dates are cut Turn on page 2-4.) The recommended environment for your MFC is dry. This can make a copy using the recommended types of paper. (See About paper on page 2-4.) Don't handle the ...Received color fax prints only in text or graphics. Adjust the Vertical Alignment. (See Print quality check on page 13-19). Ask the sender to run. If the problem continues, call Brother Customer Service at the top center of sentences are printed on page 5-5.) 13 - 8 TROUBLESHOOTING AND ...
Users Manual - English
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... line. There is still no ringing when you made shows the same problem, your machine, it answer. If the copy you call your MFC, ask your machine may be out of memory. When your resolution to hear it may mistakenly interpret certain voices or music on a single ...feature on the line as CNG Tone. If you answered at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in the correct receiving mode for a dial tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 Scanning Difficulties TWAIN errors appear while scanning. If the problem continues, ask ...
... line. There is still no ringing when you made shows the same problem, your machine, it answer. If the copy you call your MFC, ask your machine may be out of memory. When your resolution to hear it may mistakenly interpret certain voices or music on a single ...feature on the line as CNG Tone. If you answered at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in the correct receiving mode for a dial tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 Scanning Difficulties TWAIN errors appear while scanning. If the problem continues, ask ...
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... Difficulties (MFC-3820CN only) I cannot print over the Network Make sure that the paper size setting in the application and in the printer driver, uncheck the Color Enhancement. The Scan key on and is not connected to your PC and you have loaded the Brother software, the...Reverse Order' in the Basic tab of the machine to eject the media card, it off your hub using a different cable. 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try again. Cannot print when using Adobe Illustrator. Wait about 1 minute after you restart Windows®. Open the...
... Difficulties (MFC-3820CN only) I cannot print over the Network Make sure that the paper size setting in the application and in the printer driver, uncheck the Color Enhancement. The Scan key on and is not connected to your PC and you have loaded the Brother software, the...Reverse Order' in the Basic tab of the machine to eject the media card, it off your hub using a different cable. 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try again. Cannot print when using Adobe Illustrator. Wait about 1 minute after you restart Windows®. Open the...
Users Manual - English
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...by following STEPs A and B. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 Cleaning too often uses ink unnecessarily. The MFC will go back standby mode ...MFC will clean the print head. You can clean two colors at a time (Black/Cyan, Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother...MFC-3820CN, press Menu/Set, 6. 2 Press Color Start. You can print a Print Quality Check Sheet to help you find the settings you want to see if the quality and alignment are OK by touching it with your printed pages. How to change. 1 For MFC-3420C...
...by following STEPs A and B. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 Cleaning too often uses ink unnecessarily. The MFC will go back standby mode ...MFC will clean the print head. You can clean two colors at a time (Black/Cyan, Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother...MFC-3820CN, press Menu/Set, 6. 2 Press Color Start. You can print a Print Quality Check Sheet to help you find the settings you want to see if the quality and alignment are OK by touching it with your printed pages. How to change. 1 For MFC-3420C...
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... and visible, press 1 (Yes) to go to STEP B. 13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE The LCD shows: Press 1 (Yes). If you if the print quality is OK for each color. 6 Press 2 (No) for any color with a Black OK? 1.Yes 2.No problem. The MFC will start printing the Print Quality Check Sheet again and then...
... and visible, press 1 (Yes) to go to STEP B. 13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE The LCD shows: Press 1 (Yes). If you if the print quality is OK for each color. 6 Press 2 (No) for any color with a Black OK? 1.Yes 2.No problem. The MFC will start printing the Print Quality Check Sheet again and then...
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... closely matches the number 0 sample 1200dpi Adjust Select Best # (1-8). 12 Repeat Steps 1 and 2 (in Print Quality Check) to see if number 5 most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 STEP B: Alignment Check The LCD shows: Is Step "B" OK? 1.Yes 2.No 9 Check the 600 dpi and 1200 dpi test prints...
... closely matches the number 0 sample 1200dpi Adjust Select Best # (1-8). 12 Repeat Steps 1 and 2 (in Print Quality Check) to see if number 5 most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 STEP B: Alignment Check The LCD shows: Is Step "B" OK? 1.Yes 2.No 9 Check the 600 dpi and 1200 dpi test prints...
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... NOT touch the print head. to select Ink Volume Press Menu/Set. 3 Press or to select the color you still see Brother numbers on the CD-ROM.) 13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is left in this Print Quality Check Sheet, repeat the cleaning and test print... procedures at least five times for the clogged color. (Perhaps the ink cartridge was in your computer. (See MFC Remote Setup...
... NOT touch the print head. to select Ink Volume Press Menu/Set. 3 Press or to select the color you still see Brother numbers on the CD-ROM.) 13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is left in this Print Quality Check Sheet, repeat the cleaning and test print... procedures at least five times for the clogged color. (Perhaps the ink cartridge was in your computer. (See MFC Remote Setup...
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It is connected. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 If you do not pack the MFC properly, you are not able to your MFC and may void your warranty. 2 Unplug the MFC from the telephone wall jack and remove the telephone line cord from machine. 3 Unplug the MFC from the AC outlet. 4 Unplug the ...came with either the shipping cover or the ink cartridges in position. To attach the white shipping cover Caution If you could void your MFC. Shipping without them will cause damage to find the shipping cover, do NOT remove the ink cartridges before shipping. Caution Do NOT unplug ...
It is connected. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 If you do not pack the MFC properly, you are not able to your MFC and may void your warranty. 2 Unplug the MFC from the telephone wall jack and remove the telephone line cord from machine. 3 Unplug the MFC from the AC outlet. 4 Unplug the ...came with either the shipping cover or the ink cartridges in position. To attach the white shipping cover Caution If you could void your MFC. Shipping without them will cause damage to find the shipping cover, do NOT remove the ink cartridges before shipping. Caution Do NOT unplug ...
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Protective Yellow Bar 6 Remove the paper tray and output paper support. 5 Attach the yellow protective bar. If you are packing the MFC for the Brother Exchange Service, keep these items and return only the machine. 7 Wrap the MFC in the bag and place it in the original carton with the original packing material. 13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Protective Yellow Bar 6 Remove the paper tray and output paper support. 5 Attach the yellow protective bar. If you are packing the MFC for the Brother Exchange Service, keep these items and return only the machine. 7 Wrap the MFC in the bag and place it in the original carton with the original packing material. 13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Do not pack the used ink cartridges in the original carton as part of the Exchange Service, pack only the MFC. If you are returning your machine to use with your "Exchange" machine. 9 Close the carton. Keep all separate parts and printed materials to Brother as shown below. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17 8 Pack the printed materials in the carton.
Do not pack the used ink cartridges in the original carton as part of the Exchange Service, pack only the MFC. If you are returning your machine to use with your "Exchange" machine. 9 Close the carton. Keep all separate parts and printed materials to Brother as shown below. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17 8 Pack the printed materials in the carton.