Users Manual - English
Page 3
... You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to your Brother product. Brother numbers IMPORTANT For technical help us notify you bought the machine. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of...of enhancements to get the most efficient way to date, check here for the latest firmware upgrade (for all your product with Brother: may support an insurance claim by you in the event of product loss covered by insurance; Calls must call the...
... You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to your Brother product. Brother numbers IMPORTANT For technical help us notify you bought the machine. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of...of enhancements to get the most efficient way to date, check here for the latest firmware upgrade (for all your product with Brother: may support an insurance claim by you in the event of product loss covered by insurance; Calls must call the...
Users Manual - English
Page 15
... Maintenance 90 Troubleshooting 90 If you are having difficulty with your machine 90 Error messages 95 Transferring your faxes or Fax Journal report 98 Document jam 98 Printer ...
... Maintenance 90 Troubleshooting 90 If you are having difficulty with your machine 90 Error messages 95 Transferring your faxes or Fax Journal report 98 Document jam 98 Printer ...
Users Manual - English
Page 95
Section V Appendixes V Safety and Legal 80 Troubleshooting and Routine Maintenance 90 Menu and Features 111 Specifications 121 Glossary 130
Section V Appendixes V Safety and Legal 80 Troubleshooting and Routine Maintenance 90 Menu and Features 111 Specifications 121 Glossary 130
Users Manual - English
Page 106
...that your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help , you bought the machine. Visit us at http://solutions.brother.com. One or more ink cartridges are fresh. Make ... quality Suggestions Check the interface cable on page 19.) Make sure that country. B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Check the print quality. (See Checking the print quality on page 107.) ...
...that your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help , you bought the machine. Visit us at http://solutions.brother.com. One or more ink cartridges are fresh. Make ... quality Suggestions Check the interface cable on page 19.) Make sure that country. B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Check the print quality. (See Checking the print quality on page 107.) ...
Users Manual - English
Page 107
.... (See Cleaning the print head on page 106.) Try using the paper support flap. (See Loading paper and other quality settings in text or graphics. Troubleshooting and Routine Maintenance Printing (Continued) Difficulty Suggestions White horizontal lines appear in the printer driver Basic tab. Out of the page. Smudged stain at the...
.... (See Cleaning the print head on page 106.) Try using the paper support flap. (See Loading paper and other quality settings in text or graphics. Troubleshooting and Routine Maintenance Printing (Continued) Difficulty Suggestions White horizontal lines appear in the printer driver Basic tab. Out of the page. Smudged stain at the...
Users Manual - English
Page 109
... call to sounds. Vertical black lines when sending. For example: If you often get 'Result:NG' on a single phone line with fax receiving tones. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax Suggestions Check all devices that the receiving machine has paper. Transmission Verification Report says 'Result:NG... the line as a CNG Tone. It may create a problem sending or receiving faxes. If the copy quality is more sensitive to the machine. Brother's ECM feature should help overcome this problem by pressing Stop/Exit.
... call to sounds. Vertical black lines when sending. For example: If you often get 'Result:NG' on a single phone line with fax receiving tones. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax Suggestions Check all devices that the receiving machine has paper. Transmission Verification Report says 'Result:NG... the line as a CNG Tone. It may create a problem sending or receiving faxes. If the copy quality is more sensitive to the machine. Brother's ECM feature should help overcome this problem by pressing Stop/Exit.
Users Manual - English
Page 111
... until it again. See Document jam on page 98 before disconnecting the machine so you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Comm.Error Poor phone line quality caused a communication error. Data Remaining Print data is not closed completely.... was not inserted or fed properly, or the document scanned from the memory. Troubleshooting and Routine Maintenance Error messages B As with any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report...
... until it again. See Document jam on page 98 before disconnecting the machine so you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Comm.Error Poor phone line quality caused a communication error. Data Remaining Print data is not closed completely.... was not inserted or fed properly, or the document scanned from the memory. Troubleshooting and Routine Maintenance Error messages B As with any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report...
Users Manual - English
Page 113
... paper is jammed in the machine. No Response/Busy The number you will not lose any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Printing for Windows® or Printing and Faxing for approximately 24 hours without losing faxes stored in the memory... A4), and then press Black Start or Color Start. 97 Action Do one of paper or paper is not properly loaded in the paper tray. Troubleshooting and Routine Maintenance Error Message No Paper Fed Cause The machine is out of the following: Refill the paper in the paper tray, and...
... paper is jammed in the machine. No Response/Busy The number you will not lose any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Printing for Windows® or Printing and Faxing for approximately 24 hours without losing faxes stored in the memory... A4), and then press Black Start or Color Start. 97 Action Do one of paper or paper is not properly loaded in the paper tray. Troubleshooting and Routine Maintenance Error Message No Paper Fed Cause The machine is out of the following: Refill the paper in the paper tray, and...
Users Manual - English
Page 115
... the panel cover. e Press Stop/Exit. 1 c Reset the machine by opening the Upper Jam Clear Cover and then closing it is jammed in the machine. Troubleshooting and Routine Maintenance Document is jammed inside the panel cover B a Take out any paper from the front of the machine. 1 b Pull out the jammed paper...
... the panel cover. e Press Stop/Exit. 1 c Reset the machine by opening the Upper Jam Clear Cover and then closing it is jammed in the machine. Troubleshooting and Routine Maintenance Document is jammed inside the panel cover B a Take out any paper from the front of the machine. 1 b Pull out the jammed paper...
Users Manual - English
Page 117
... your phone line, you adjust the Equalization for compatibility to 9,600 bps. c Press Stop/Exit. b Press a or b to Detection will shorten the dial detect pause. Troubleshooting and Routine Maintenance Dial Tone B Setting the dial tone to choose Detection or No Detection. Press OK. b Press a or b to choose Normal, Basic (or High... to reduce the modem speed for color fax sending. 101 a Do one of the following: (MFC-3360C and FAX-1960C) Press Menu, 0, 5. (FAX-1860C) Press Menu, 0, 4. a Press Menu, 2, 0, 2.
... your phone line, you adjust the Equalization for compatibility to 9,600 bps. c Press Stop/Exit. b Press a or b to Detection will shorten the dial detect pause. Troubleshooting and Routine Maintenance Dial Tone B Setting the dial tone to choose Detection or No Detection. Press OK. b Press a or b to choose Normal, Basic (or High... to reduce the modem speed for color fax sending. 101 a Do one of the following: (MFC-3360C and FAX-1960C) Press Menu, 0, 5. (FAX-1860C) Press Menu, 0, 4. a Press Menu, 2, 0, 2.
Users Manual - English
Page 119
... f Lift each new cartridge you do not need to automatically reset the ink dot counter for that the ink cartridges are concerned. CAUTION Brother strongly recommends that you install the ink cartridges, check that color. DO NOT take out ink cartridges if you are installed properly. e Each color...wash them out with soap or detergent at once and call a doctor if you do so, it clicks, and then close the ink cartridge cover. Troubleshooting and Routine Maintenance WARNING If ink gets in unsatisfactory print quality. If you wait until it may ask you to verify that is caused by...
... f Lift each new cartridge you do not need to automatically reset the ink dot counter for that the ink cartridges are concerned. CAUTION Brother strongly recommends that you install the ink cartridges, check that color. DO NOT take out ink cartridges if you are installed properly. e Each color...wash them out with soap or detergent at once and call a doctor if you do so, it clicks, and then close the ink cartridge cover. Troubleshooting and Routine Maintenance WARNING If ink gets in unsatisfactory print quality. If you wait until it may ask you to verify that is caused by...
Users Manual - English
Page 121
... platen, wipe it off with a soft, dry, lint-free cloth. 1 2 3 a Clean the machine printer platen (1). 105 If ink is scattered on a soft lint-free cloth. 1 Troubleshooting and Routine Maintenance Cleaning the machine printer platen B WARNING Unplug the machine from the AC power outlet before cleaning the printer platen (1).
... platen, wipe it off with a soft, dry, lint-free cloth. 1 2 3 a Clean the machine printer platen (1). 105 If ink is scattered on a soft lint-free cloth. 1 Troubleshooting and Routine Maintenance Cleaning the machine printer platen B WARNING Unplug the machine from the AC power outlet before cleaning the printer platen (1).
Users Manual - English
Page 123
...the problem still exists, repeat the cleaning and test print procedures at least five times and the print quality is still missing, call Brother Customer Service. (See Brother numbers on your output, some of the nozzles may void the print head's warranty. Note g The LCD asks you can check this...When a print head nozzle is cleaned, the horizontal lines are clear and visible, press 1 to choose Print Quality. Press OK. OK Poor Troubleshooting and Routine Maintenance h The LCD asks you if you repeat this procedure at least five times for the clogged color. If ink is still poor...
...the problem still exists, repeat the cleaning and test print procedures at least five times and the print quality is still missing, call Brother Customer Service. (See Brother numbers on your output, some of the nozzles may void the print head's warranty. Note g The LCD asks you can check this...When a print head nozzle is cleaned, the horizontal lines are clear and visible, press 1 to choose Print Quality. Press OK. OK Poor Troubleshooting and Routine Maintenance h The LCD asks you if you repeat this procedure at least five times for the clogged color. If ink is still poor...
Users Manual - English
Page 125
... the ink cartridge cover. If you do not pack the machine properly, you transport the machine, use the packing materials that all the ink cartridges. Troubleshooting and Routine Maintenance Machine Information B Checking the serial number B You can see the machine's serial number on the LCD. b Press OK. CAUTION It is important...
... the ink cartridge cover. If you do not pack the machine properly, you transport the machine, use the packing materials that all the ink cartridges. Troubleshooting and Routine Maintenance Machine Information B Checking the serial number B You can see the machine's serial number on the LCD. b Press OK. CAUTION It is important...
Users Manual - English
Page 153
... two-line jack 47 Temporary copy settings 70 Text, entering 120 special characters 120 Transferring your faxes or Fax Journal ... 98 Transparencies 9, 10, 12, 123 Troubleshooting 90 checking ink volume 108 document jam 98 error messages on LCD 95 if you are having difficulty copying 94 document jam 98 incoming calls...
... two-line jack 47 Temporary copy settings 70 Text, entering 120 special characters 120 Transferring your faxes or Fax Journal ... 98 Transparencies 9, 10, 12, 123 Troubleshooting 90 checking ink volume 108 document jam 98 error messages on LCD 95 if you are having difficulty copying 94 document jam 98 incoming calls...