Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... 1-5 Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Optional Items 1-10 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-14 Left View 1-15 Right View 1-16 Base View 1-17 Touchpad Basics 1-18 Keyboard 1-19 Hotkeys 1-21 Special Keys 1-22 Specification Tables 1-26 BIOS Setup Utility...
... 1-5 Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Optional Items 1-10 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-14 Left View 1-15 Right View 1-16 Base View 1-17 Touchpad Basics 1-18 Keyboard 1-19 Hotkeys 1-21 Special Keys 1-22 Specification Tables 1-26 BIOS Setup Utility...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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...3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the ODD Module 3-10 Removing the WLAN Module 3-12 Removing the Keyboard 3-14 Removing the Base Door 3-16 Removing the HDD Module 3-17 Removing the Memory Modules 3-20 Main Unit Disassembly Process 3-21 Main Unit Disassembly Flowchart 3-21 Removing the Palmrest Module/Upper Cover 3-22 Removing the Power Button Board 3-26 Removing the Click Button with Bracket 3-28 Removing the Touchpad Board 3-30 Removing the Speaker 3-31 Removing the USB Board 3-32 Removing the Bluetooth Module 3-33 Removing...
...3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the ODD Module 3-10 Removing the WLAN Module 3-12 Removing the Keyboard 3-14 Removing the Base Door 3-16 Removing the HDD Module 3-17 Removing the Memory Modules 3-20 Main Unit Disassembly Process 3-21 Main Unit Disassembly Flowchart 3-21 Removing the Palmrest Module/Upper Cover 3-22 Removing the Power Button Board 3-26 Removing the Click Button with Bracket 3-28 Removing the Touchpad Board 3-30 Removing the Speaker 3-31 Removing the USB Board 3-32 Removing the Bluetooth Module 3-33 Removing...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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Features 1-5 Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Optional Items 1-10 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-14 Left View 1-15 Right View 1-16 Base View 1-17 Touchpad Basics 1-18 Keyboard 1-19 Hotkeys 1-21 Special Keys 1-22 Specification Tables 1-26...
Features 1-5 Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Optional Items 1-10 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-14 Left View 1-15 Right View 1-16 Base View 1-17 Touchpad Basics 1-18 Keyboard 1-19 Hotkeys 1-21 Special Keys 1-22 Specification Tables 1-26...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... Control 0 BIOS supervisor, user, and HDD passwords Kensington lock slot Power Adapter and Battery 0 19 V 3-pin AC adapter; 65 W for UMA models, 90 W for Discrete models 6 cell 4400 mAh 3S2P Li-ion battery pack Battery life: 4 hours Charging period: 1.5 to 2 hours for 0-80% capacity 3 to 3.5 hours for 0-99% capacity 3.5 to 4 hours for 0-100% (charge-in-use) ACPI 3.0-compliant power management system ENERGY STAR compliant Keyboard and Pointing Device 0 Keyboard 0 2011 TM keyboard Overlay numeric keys Hardware Specifications...
... Control 0 BIOS supervisor, user, and HDD passwords Kensington lock slot Power Adapter and Battery 0 19 V 3-pin AC adapter; 65 W for UMA models, 90 W for Discrete models 6 cell 4400 mAh 3S2P Li-ion battery pack Battery life: 4 hours Charging period: 1.5 to 2 hours for 0-80% capacity 3 to 3.5 hours for 0-99% capacity 3.5 to 4 hours for 0-100% (charge-in-use) ACPI 3.0-compliant power management system ENERGY STAR compliant Keyboard and Pointing Device 0 Keyboard 0 2011 TM keyboard Overlay numeric keys Hardware Specifications...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... Touchpad lock hotkey Adjustable touchpad sensitivity function I/O Ports 0 Three USB 2.0 ports (USB 2.0 x 2, USB 3.0 x 1) HDMI® port External display (VGA) port Headphone-in jack Microphone-in jack Ethernet (RJ-45) port 5-in-1 card reader DC-in jack (for the AC adapter) ESATA/USB combo (optional) Bottom Dock connector Software and Tools 0 Productivity 0 Acer Backup Manager Acer ePower Management Acer eRecovery Management Acer Updater Adobe® Flash® Player Adobe® Reader® Microsoft® Office 2010 preloaded (purchase a product key to activate...
... Touchpad lock hotkey Adjustable touchpad sensitivity function I/O Ports 0 Three USB 2.0 ports (USB 2.0 x 2, USB 3.0 x 1) HDMI® port External display (VGA) port Headphone-in jack Microphone-in jack Ethernet (RJ-45) port 5-in-1 card reader DC-in jack (for the AC adapter) ESATA/USB combo (optional) Bottom Dock connector Software and Tools 0 Productivity 0 Acer Backup Manager Acer ePower Management Acer eRecovery Management Acer Updater Adobe® Flash® Player Adobe® Reader® Microsoft® Office 2010 preloaded (purchase a product key to activate...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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Accepts inputs from an external microphone. 3 Headphones/speaker/l Connects to audio line-out devices (e.g., speakers, ine-out jack headphone). 4 Speaker Outputs sounds. 5 RF switch Turns on the computer's Bluetooth or wireless connectivity function (optional). 1-14 Hardware Specifications and Configurations Close Front View 0 Figure 1-3. Close Front View No. 1 2 Icon Item Multi-in-1 card reader Microphone jack Description Supports MMC, MMCplus, SD, xD, MS, and MS PRO cards. Note: Only one card can operate at any given time. Close Front View Table 1-3.
Accepts inputs from an external microphone. 3 Headphones/speaker/l Connects to audio line-out devices (e.g., speakers, ine-out jack headphone). 4 Speaker Outputs sounds. 5 RF switch Turns on the computer's Bluetooth or wireless connectivity function (optional). 1-14 Hardware Specifications and Configurations Close Front View 0 Figure 1-3. Close Front View No. 1 2 Icon Item Multi-in-1 card reader Microphone jack Description Supports MMC, MMCplus, SD, xD, MS, and MS PRO cards. Note: Only one card can operate at any given time. Close Front View Table 1-3.
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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Supports high definition digital video connections. Enable the computer to an 10/100/1000-based Ethernet network. Left View No. 1 2 3 4 5 Icon Item Ethernet (RJ-45) port External display (VGA) port Ventilation slots HDMI port ExpressCard/34 slot Description Connects to stay cool, even after prolonged use. Hardware Specifications and Configurations 1-15 Left View 0 Figure 1-4. Connects to a display device (e.g., external monitor, LCD projector). Supports one 34 mm ExpressCard module. Left View Table 1-4.
Supports high definition digital video connections. Enable the computer to an 10/100/1000-based Ethernet network. Left View No. 1 2 3 4 5 Icon Item Ethernet (RJ-45) port External display (VGA) port Ventilation slots HDMI port ExpressCard/34 slot Description Connects to stay cool, even after prolonged use. Hardware Specifications and Configurations 1-15 Left View 0 Figure 1-4. Connects to a display device (e.g., external monitor, LCD projector). Supports one 34 mm ExpressCard module. Left View Table 1-4.
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... USB mouse, USB camera). 3 USB 2.0 port Connects to secure the lock. Right View Table 1-5. Right View 0 Figure 1-5. accepts CDs or DVDs. (ODD) 5 ODD access indicator Lights up when the optical drive is off . 4 Optical disc drive Internal optical disc drive; Some keyless models are also available. 1-16 Hardware Specifications and Configurations Insert the lock into the notch and turn the key to USB devices (e.g., USB mouse, USB camera). Right View No. Note: Supports power-off USB charging, allowing you to charge supported mobile devices while the notebook...
... USB mouse, USB camera). 3 USB 2.0 port Connects to secure the lock. Right View Table 1-5. Right View 0 Figure 1-5. accepts CDs or DVDs. (ODD) 5 ODD access indicator Lights up when the optical drive is off . 4 Optical disc drive Internal optical disc drive; Some keyless models are also available. 1-16 Hardware Specifications and Configurations Insert the lock into the notch and turn the key to USB devices (e.g., USB mouse, USB camera). Right View No. Note: Supports power-off USB charging, allowing you to charge supported mobile devices while the notebook...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... be used with other keys to access most computer controls. Functions supported by Windows XP, Windows Vista, and Windows 7: : Open or close the Start menu +R: Open the Run dialog box +M: Minimizes all windows Shift+ +M: Restore minimized windows to the desktop +F1: Show the Help window + E: Open Windows Explorer +F: Search for a file or folder + D: Display the desktop Ctrl+ +F: Search for computers (if you are on a network) Ctrl+ +L: Lock your computer (if you are connected to a network...
... be used with other keys to access most computer controls. Functions supported by Windows XP, Windows Vista, and Windows 7: : Open or close the Start menu +R: Open the Run dialog box +M: Minimizes all windows Shift+ +M: Restore minimized windows to the desktop +F1: Show the Help window + E: Open Windows Explorer +F: Search for a file or folder + D: Display the desktop Ctrl+ +F: Search for computers (if you are on a network) Ctrl+ +L: Lock your computer (if you are connected to a network...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... default settings. Press F9 to enter the multi-boot menu. Read the item specific help on the bottom of the F12 Boot Menu is Disabled. Press Esc to Enabled. Press F5 or F6 to change the boot device without entering the BIOS Setup Utility, set the parameter to exit from the Setup Utility. If configuration problems occur, the setup utility may need to select items in an option box. To change the parameter value. Navigating the BIOS Utility 0 The BIOS Setup Utility...
... default settings. Press F9 to enter the multi-boot menu. Read the item specific help on the bottom of the F12 Boot Menu is Disabled. Press Esc to Enabled. Press F5 or F6 to change the boot device without entering the BIOS Setup Utility, set the parameter to exit from the Setup Utility. If configuration problems occur, the setup utility may need to select items in an option box. To change the parameter value. Navigating the BIOS Utility 0 The BIOS Setup Utility...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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...Ports Option to enable the wired LAN device. Disabled Wired LAN Option to enable the external USB ports. Option: Enabled or Disabled Finger Printer Option to set the SATA controller mode Option: AHCI or IDE WiFi Option to enable the multi-function card reader Option: Enabled or device. Option: Enabled or Disabled Battery Threshold Option to enable the finger printer device. Option: Enabled or Disabled ODD Option to enable the audio device. Option: Enabled or Disabled Audio Option to enable the ODD device. Option: Enabled or Disabled Power Off USB Charge...
...Ports Option to enable the wired LAN device. Disabled Wired LAN Option to enable the external USB ports. Option: Enabled or Disabled Finger Printer Option to set the SATA controller mode Option: AHCI or IDE WiFi Option to enable the multi-function card reader Option: Enabled or device. Option: Enabled or Disabled Battery Threshold Option to enable the finger printer device. Option: Enabled or Disabled ODD Option to enable the audio device. Option: Enabled or Disabled Audio Option to enable the ODD device. Option: Enabled or Disabled Power Off USB Charge...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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...3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the ODD Module 3-10 Removing the WLAN Module 3-12 Removing the Keyboard 3-14 Removing the Base Door 3-16 Removing the HDD Module 3-17 Removing the Memory Modules 3-20 Main Unit Disassembly Process 3-21 Main Unit Disassembly Flowchart 3-21 Removing the Palmrest Module/Upper Cover 3-22 Removing the Power Button Board 3-26 Removing the Click Button with Bracket 3-28 Removing the Touchpad Board 3-30 Removing the Speaker 3-31 Removing the USB Board 3-32 Removing the Bluetooth Module 3-33 Removing...
...3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the ODD Module 3-10 Removing the WLAN Module 3-12 Removing the Keyboard 3-14 Removing the Base Door 3-16 Removing the HDD Module 3-17 Removing the Memory Modules 3-20 Main Unit Disassembly Process 3-21 Main Unit Disassembly Flowchart 3-21 Removing the Palmrest Module/Upper Cover 3-22 Removing the Power Button Board 3-26 Removing the Click Button with Bracket 3-28 Removing the Touchpad Board 3-30 Removing the Speaker 3-31 Removing the USB Board 3-32 Removing the Bluetooth Module 3-33 Removing...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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Click Button Cable 3. Remove Adhesive Tape 3-28 Machine Maintenance Open the connector latch (1) and then disconnect the touchpad cable (2). Figure 3-36. Removing the Click Button with Bracket 0 1. Figure 3-35. Perform the "Removing the Palmrest Module/Upper Cover" procedure described on page 3-22. 2. Remove the adhesive tape securing the touchpad button cable to the upper cover.
Click Button Cable 3. Remove Adhesive Tape 3-28 Machine Maintenance Open the connector latch (1) and then disconnect the touchpad cable (2). Figure 3-36. Removing the Click Button with Bracket 0 1. Figure 3-35. Perform the "Removing the Palmrest Module/Upper Cover" procedure described on page 3-22. 2. Remove the adhesive tape securing the touchpad button cable to the upper cover.
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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Troubleshooting Introduction 0 This chapter contains information about the problem. 2. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Keyboard Failure Touchpad Failure Internal Speaker Failure Microphone Failure USB Failure WLAN Failure Bluetooth Failure Card Reader Failure Thermal Unit Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the issue is still not resolved, refer to determine the solution. Obtain as much detailed information as described...
Troubleshooting Introduction 0 This chapter contains information about the problem. 2. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Keyboard Failure Touchpad Failure Internal Speaker Failure Microphone Failure USB Failure WLAN Failure Bluetooth Failure Card Reader Failure Thermal Unit Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the issue is still not resolved, refer to determine the solution. Obtain as much detailed information as described...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... application, check the view settings and control/mouse wheel zoom feature in the same location, the LCD panel is properly installed. Connect an external monitor to the computer and switch between the internal display and the external display by removing the power cable and the battery pack. Start the computer. The same goes for 10 seconds. 4. If the display is too dim at a time. 1. Roll back the video driver to determine that the...
... application, check the view settings and control/mouse wheel zoom feature in the same location, the LCD panel is properly installed. Connect an external monitor to the computer and switch between the internal display and the external display by removing the power cable and the battery pack. Start the computer. The same goes for 10 seconds. 4. If the display is too dim at a time. 1. Roll back the video driver to determine that the...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... radiation, electrostatic discharge, or software errors. Visually check the components for the system board in loop mode at a time. Remove or disconnect all attached devices are no error is found , replace the FRU. 3. Determine if the problem has changed. 6. When analyzing an intermittent problem, perform the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Perform the following procedures to...
... radiation, electrostatic discharge, or software errors. Visually check the components for the system board in loop mode at a time. Remove or disconnect all attached devices are no error is found , replace the FRU. 3. Determine if the problem has changed. 6. When analyzing an intermittent problem, perform the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Perform the following procedures to...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt "Press F2 to enter SETUP" 5Bh Disable CPU cache 5Ch Test RAM...
... ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt "Press F2 to enter SETUP" 5Bh Disable CPU cache 5Ch Test RAM...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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POST Codes 0 There are two types of component codes: The Component Code is assigned to an individual component (or driver) using the POSTCODE= option in the range 0x00-0xdf, then that code will be used with all POST Codes associated with that driver. ...Troubleshooting Error Codes are designed to show the execution point while booting or executing services. Table 4-4. If the value that is a hexadecimal or decimal number, in the DSC file. The following tables describe the various ranges of POST codes: Progress Codes and Error Codes. Component Codes 0 The Component Code...
POST Codes 0 There are two types of component codes: The Component Code is assigned to an individual component (or driver) using the POSTCODE= option in the range 0x00-0xdf, then that code will be used with all POST Codes associated with that driver. ...Troubleshooting Error Codes are designed to show the execution point while booting or executing services. Table 4-4. If the value that is a hexadecimal or decimal number, in the DSC file. The following tables describe the various ranges of POST codes: Progress Codes and Error Codes. Component Codes 0 The Component Code...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... of PEI. POSTCODE_EC_IPL_DXE (0xed) - Troubleshooting 4-29 Table 4-4. The corresponding Progress Code value is always set to PEI. Reset vector. POSTCODE_PC_PEI_ENTRY (0xe2) - Entering DXE IPL's normal boot path. Exiting S3 boot path back to the OS. POSTCODE_PC_DXE_EXIT (0xea) - POSTCODE_EC_PEI_IPL (0xec) - No DXE found at the end of PEI. POSTCODE_EC_IPL_PPI (0xee) - POSTCODE_PC_SEC_EXIT (0xe1) - Entering DXE IPL's recovery boot path. POSTCODE_PC_IPL_EXIT (0xe8) POSTCODE_PC_DXE_ENTRY...
... of PEI. POSTCODE_EC_IPL_DXE (0xed) - Troubleshooting 4-29 Table 4-4. The corresponding Progress Code value is always set to PEI. Reset vector. POSTCODE_PC_PEI_ENTRY (0xe2) - Entering DXE IPL's normal boot path. Exiting S3 boot path back to the OS. POSTCODE_PC_DXE_EXIT (0xea) - POSTCODE_EC_PEI_IPL (0xec) - No DXE found at the end of PEI. POSTCODE_EC_IPL_PPI (0xee) - POSTCODE_PC_SEC_EXIT (0xe1) - Entering DXE IPL's recovery boot path. POSTCODE_PC_IPL_EXIT (0xe8) POSTCODE_PC_DXE_ENTRY...
Acer TravelMate 6495T, TG and 8743, T, TG Service Guide
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... a wireless module was removed, reinstall it. Creating the Crisis Disk 0 NOTE: NOTE: The BIOS crisis recovery disk should be cleared during a BIOS flash procedure (e.g. Open the Notepad program and create a new file. 4. Type startup.nsh. For example, the USB key prompt is fs0. Press F9 to save the changes you made and close the Setup Utility. 12. Press F10 to load the system defaults. 11. Reinstall the battery pack and the lower case cover. 9. Turn...
... a wireless module was removed, reinstall it. Creating the Crisis Disk 0 NOTE: NOTE: The BIOS crisis recovery disk should be cleared during a BIOS flash procedure (e.g. Open the Notepad program and create a new file. 4. Type startup.nsh. For example, the USB key prompt is fs0. Press F9 to save the changes you made and close the Setup Utility. 12. Press F10 to load the system defaults. 11. Reinstall the battery pack and the lower case cover. 9. Turn...