Acer Aspire Z3801 Desktop Service Guide
Page 5
...; H61 Express Chipset) . . . 1-19 Processor 1-20 Processor Specifications 1-20 CPU Fan True Value Table (Tj 1-20 System Memory 1-21 Memory Combinations 1-21 Video Interface 1-22 BIOS 1-22 LAN Interface 1-22 Keyboard 1-22 Hard Disk Drive (AVL components 1-23 Super-Multi Drive 1-25 LCD 21.5" (AUO M215HW01 VB 1-27 Display Supported Resolution...
...; H61 Express Chipset) . . . 1-19 Processor 1-20 Processor Specifications 1-20 CPU Fan True Value Table (Tj 1-20 System Memory 1-21 Memory Combinations 1-21 Video Interface 1-22 BIOS 1-22 LAN Interface 1-22 Keyboard 1-22 Hard Disk Drive (AVL components 1-23 Super-Multi Drive 1-25 LCD 21.5" (AUO M215HW01 VB 1-27 Display Supported Resolution...
Acer Aspire Z3801 Desktop Service Guide
Page 6
... Management 1-33 Card Reader 1-33 System LED Indicator 1-34 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Main 2-4 Advanced 2-6 Power 2-7 Security 2-8 Boot Options 2-13 Exit 2-14 BIOS Flash Utilities 2-15 DOS Flash Utility 2-16 WinFBB Utility 2-18 Clearing BIOS Passwords 2-21 Using DMI Tools 2-23 Using the LAN MAC EEPROM Utility 2-25...
... Management 1-33 Card Reader 1-33 System LED Indicator 1-34 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Main 2-4 Advanced 2-6 Power 2-7 Security 2-8 Boot Options 2-13 Exit 2-14 BIOS Flash Utilities 2-15 DOS Flash Utility 2-16 WinFBB Utility 2-18 Clearing BIOS Passwords 2-21 Using DMI Tools 2-23 Using the LAN MAC EEPROM Utility 2-25...
Acer Aspire Z3801 Desktop Service Guide
Page 8
... 3-49 CHAPTER 4 Troubleshooting Introduction 4-3 General Information 4-3 Common Problems 4-4 LCD Failure 4-5 Wireless Function Failure 4-8 Component Failure 4-9 Other Functions Failure 4-11 Intermittent Problems 4-16 Undetermined Problems 4-16 BIOS Post Codes 4-17 CHAPTER 5 Jumper and Connector Locations Mainboard 5-3 Clearing Password and...
... 3-49 CHAPTER 4 Troubleshooting Introduction 4-3 General Information 4-3 Common Problems 4-4 LCD Failure 4-5 Wireless Function Failure 4-8 Component Failure 4-9 Other Functions Failure 4-11 Intermittent Problems 4-16 Undetermined Problems 4-16 BIOS Post Codes 4-17 CHAPTER 5 Jumper and Connector Locations Mainboard 5-3 Clearing Password and...
Acer Aspire Z3801 Desktop Service Guide
Page 12
...; H61 Express Chipset) . . . 1-19 Processor 1-20 Processor Specifications 1-20 CPU Fan True Value Table (Tj 1-20 System Memory 1-21 Memory Combinations 1-21 Video Interface 1-22 BIOS 1-22 LAN Interface 1-22 Keyboard 1-22 Hard Disk Drive (AVL components 1-23 Super-Multi Drive 1-25 LCD 21.5" (AUO M215HW01 VB 1-27 Display Supported Resolution...
...; H61 Express Chipset) . . . 1-19 Processor 1-20 Processor Specifications 1-20 CPU Fan True Value Table (Tj 1-20 System Memory 1-21 Memory Combinations 1-21 Video Interface 1-22 BIOS 1-22 LAN Interface 1-22 Keyboard 1-22 Hard Disk Drive (AVL components 1-23 Super-Multi Drive 1-25 LCD 21.5" (AUO M215HW01 VB 1-27 Display Supported Resolution...
Acer Aspire Z3801 Desktop Service Guide
Page 32
Video Interface Item Chipset Package Interface Compatibility Sampling rate Specification Seymour XT M2 FCBGA-962P LVDS ANSI/TIA/EIA-644 60Hz BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features Specification American Megatrends, Inc. 2.10.1208 Winbond (W25Q32BVSSIG) MXIC (MX25L3206EM2I-12G) 32Mbits 8 pin SOIC8 package LAN Interface Item LAN Chipset LAN connector...
Video Interface Item Chipset Package Interface Compatibility Sampling rate Specification Seymour XT M2 FCBGA-962P LVDS ANSI/TIA/EIA-644 60Hz BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features Specification American Megatrends, Inc. 2.10.1208 Winbond (W25Q32BVSSIG) MXIC (MX25L3206EM2I-12G) 32Mbits 8 pin SOIC8 package LAN Interface Item LAN Chipset LAN connector...
Acer Aspire Z3801 Desktop Service Guide
Page 46
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Main 2-4 Advanced 2-6 Power 2-7 Security 2-8 Boot Options 2-13 Exit 2-14 BIOS Flash Utilities 2-15 DOS Flash Utility 2-16 WinFBB Utility 2-18 Clearing BIOS Passwords 2-21 Using DMI Tools 2-23 Using the LAN MAC EEPROM Utility 2-25 2-2
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Main 2-4 Advanced 2-6 Power 2-7 Security 2-8 Boot Options 2-13 Exit 2-14 BIOS Flash Utilities 2-15 DOS Flash Utility 2-16 WinFBB Utility 2-18 Clearing BIOS Passwords 2-21 Using DMI Tools 2-23 Using the LAN MAC EEPROM Utility 2-25 2-2
Acer Aspire Z3801 Desktop Service Guide
Page 47
... do not need to be changed if enclosed in the Item Specific Help area of screen. To change the boot device without entering the BIOS SETUP, press F12 during POST (power-on self-test) when prompted at the bottom of the screen. use the up and down arrow...61472;Change options - press F9 (When access level is subject to specific models. System Utilities 2-3 Refer to run . To change the boot device without entering BIOS Setup Utility, set to Disabled. Press / Esc NOTE: NOTE: Parameter values can be run it. NOTE: NOTE: System information is Administrator) ...
... do not need to be changed if enclosed in the Item Specific Help area of screen. To change the boot device without entering the BIOS SETUP, press F12 during POST (power-on self-test) when prompted at the bottom of the screen. use the up and down arrow...61472;Change options - press F9 (When access level is subject to specific models. System Utilities 2-3 Refer to run . To change the boot device without entering BIOS Setup Utility, set to Disabled. Press / Esc NOTE: NOTE: Parameter values can be run it. NOTE: NOTE: System information is Administrator) ...
Acer Aspire Z3801 Desktop Service Guide
Page 48
...XX] Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. Figure 2-1. BIOS 0 The following screens contain descriptions of the tabs found on the BIOS Setup Utility: Main Advanced Power Security ...Boot Options Exit NOTE: NOTE: The screens provided are for reference only. Use Tab to switch between Time elements. BIOS Main 2-4 System Utilities F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is ...
...XX] Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. Figure 2-1. BIOS 0 The following screens contain descriptions of the tabs found on the BIOS Setup Utility: Main Advanced Power Security ...Boot Options Exit NOTE: NOTE: The screens provided are for reference only. Use Tab to switch between Time elements. BIOS Main 2-4 System Utilities F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is ...
Acer Aspire Z3801 Desktop Service Guide
Page 49
Table 2-1 describes the parameters shown in 24-hour format System Utilities 2-5 Table 2-1. BIOS Main Parameter Description Version BIOS version Build Date Creation date of BIOS EC Firmware System EC version Processor CPU (central processing unit) type Core Frequency Speed of system Count Amount of cores Memory Size Memory size available Product Name Product name of the system System Serial Number Serial number of unit Asset Tag Number Asset tag number of system System Date BIOS system date System Time BIOS system time in Figure 2-1.
Table 2-1 describes the parameters shown in 24-hour format System Utilities 2-5 Table 2-1. BIOS Main Parameter Description Version BIOS version Build Date Creation date of BIOS EC Firmware System EC version Processor CPU (central processing unit) type Core Frequency Speed of system Count Amount of cores Memory Size Memory size available Product Name Product name of the system System Serial Number Serial number of unit Asset Tag Number Asset tag number of system System Date BIOS system date System Time BIOS system time in Figure 2-1.
Acer Aspire Z3801 Desktop Service Guide
Page 50
...Access Level is Administrator) F10: Save & Exit Version 2.10.1208. BIOS Advanced Table 2-2 describes the parameters shown in Figure 2-2. . Table 2-2. Advanced 0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit Miscellaneous Advanced Chipset Configuration ...Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Figure 2-2. Copyright (C) 2002-2011, Acer Inc. BIOS Advanced Parameter Description Miscellaneous Configure miscellaneous functions Advanced Chipset Configuration Configure advanced chipset settings Integrated Peripherals Configure integrated...
...Access Level is Administrator) F10: Save & Exit Version 2.10.1208. BIOS Advanced Table 2-2 describes the parameters shown in Figure 2-2. . Table 2-2. Advanced 0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit Miscellaneous Advanced Chipset Configuration ...Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Figure 2-2. Copyright (C) 2002-2011, Acer Inc. BIOS Advanced Parameter Description Miscellaneous Configure miscellaneous functions Advanced Chipset Configuration Configure advanced chipset settings Integrated Peripherals Configure integrated...
Acer Aspire Z3801 Desktop Service Guide
Page 51
... the parameters shown in Figure 2-3. Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Table 2-3. Copyright (C) 2002-2011, Acer Inc. BIOS Power Parameter Description Deep Power Off Mode Can enable or disable deep power off mode Power On RTC Wakeup Support Can enable or disable power... on RTC wakeup support Power On by Onboard LAN Can enable or disable power on AC power loss System Utilities 2-7 Power 0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit ACPI Aware O/S ACPI Suspend Mode RTC Wakeup Support Power On by Onboard LAN Wake Up...
... the parameters shown in Figure 2-3. Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Table 2-3. Copyright (C) 2002-2011, Acer Inc. BIOS Power Parameter Description Deep Power Off Mode Can enable or disable deep power off mode Power On RTC Wakeup Support Can enable or disable power... on RTC wakeup support Power On by Onboard LAN Can enable or disable power on AC power loss System Utilities 2-7 Power 0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit ACPI Aware O/S ACPI Suspend Mode RTC Wakeup Support Power On by Onboard LAN Wake Up...
Acer Aspire Z3801 Desktop Service Guide
Page 52
...Access Level is Administrator) F10: Save & Exit Version 2.10.1208. Figure 2-4. BIOS Security Table 2-4 describes the parameters shown in Figure 2-4. BIOS Setup Utility Main Advanced Power Security Boot Options Exit Supervisor Password : User Password : ...pad: 0-9 support and 5 special keys Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. BIOS Security Parameter Description Supervisor Password Supervisor password status User Password User password status Change Supervisor Password Change status of supervisor password 2-8 System...
...Access Level is Administrator) F10: Save & Exit Version 2.10.1208. Figure 2-4. BIOS Security Table 2-4 describes the parameters shown in Figure 2-4. BIOS Setup Utility Main Advanced Power Security Boot Options Exit Supervisor Password : User Password : ...pad: 0-9 support and 5 special keys Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. BIOS Security Parameter Description Supervisor Password Supervisor password status User Password User password status Change Supervisor Password Change status of supervisor password 2-8 System...
Acer Aspire Z3801 Desktop Service Guide
Page 53
... on the screen. 3. Type a new password in the Confirm New Password field and press Enter. Period , Comma ; NOTE: NOTE: When prompted to Changing a Password. Resetting BIOS password may be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters. System Utilities 2-9 Passwords are allowed before system halts. The Set Supervisor Password dialog box is shown...
... on the screen. 3. Type a new password in the Confirm New Password field and press Enter. Period , Comma ; NOTE: NOTE: When prompted to Changing a Password. Resetting BIOS password may be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters. System Utilities 2-9 Passwords are allowed before system halts. The Set Supervisor Password dialog box is shown...
Acer Aspire Z3801 Desktop Service Guide
Page 54
4. Press F10 to highlight Set Supervisor Password and press Enter. Use the and keys to save changes and exit BIOS Setup Utility. 5. Removing a Password: Set Supervisor Password System Utilities c. Setting a Password: Passwords Do Not Match a. Removing a Password 0 Perform the following: 1. Setup ... [Continue] Figure 2-7. If new password and confirm new password strings do not match, the Setup Warning dialog is not, go to the BIOS Setup Utility Security menu. If it is shown. (Figure 2-7) Setup Warning Passwords do not match. To try to the...
4. Press F10 to highlight Set Supervisor Password and press Enter. Use the and keys to save changes and exit BIOS Setup Utility. 5. Removing a Password: Set Supervisor Password System Utilities c. Setting a Password: Passwords Do Not Match a. Removing a Password 0 Perform the following: 1. Setup ... [Continue] Figure 2-7. If new password and confirm new password strings do not match, the Setup Warning dialog is not, go to the BIOS Setup Utility Security menu. If it is shown. (Figure 2-7) Setup Warning Passwords do not match. To try to the...
Acer Aspire Z3801 Desktop Service Guide
Page 55
...Enter. 3. Type current password in Enter New Password and Confirm New Password fields. If it is not shown, go to save changes and exit BIOS Setup Utility. 6. b. If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-10). Changing a...to return to Clear. 4. Press F10 to highlight Set Supervisor Password and press Enter. Computer will set Supervisor Password parameter to the BIOS Setup Utility Security menu. Type new password in Confirm New Password field and press Enter. 5. Changing a Password: Invalid Password System ...
...Enter. 3. Type current password in Enter New Password and Confirm New Password fields. If it is not shown, go to save changes and exit BIOS Setup Utility. 6. b. If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-10). Changing a...to return to Clear. 4. Press F10 to highlight Set Supervisor Password and press Enter. Computer will set Supervisor Password parameter to the BIOS Setup Utility Security menu. Type new password in Confirm New Password field and press Enter. 5. Changing a Password: Invalid Password System ...
Acer Aspire Z3801 Desktop Service Guide
Page 56
...-enter password. [Continue] Figure 2-12. b. Setup Warning Passwords do not match, the Setup Warning dialog is shown as Clear. Press Enter to return to the BIOS Setup Utility Security menu. To try to change the password again, repeat steps 1 through 4. 7. To try to change the password again, repeat steps 1 through 4. ...2-12 System Utilities c. c. If new password and confirm new password strings do not match. b. Press Enter to return to the BIOS Setup Utility Security menu. The Supervisor Password parameter is shown as Clear.
...-enter password. [Continue] Figure 2-12. b. Setup Warning Passwords do not match, the Setup Warning dialog is shown as Clear. Press Enter to return to the BIOS Setup Utility Security menu. To try to change the password again, repeat steps 1 through 4. 7. To try to change the password again, repeat steps 1 through 4. ...2-12 System Utilities c. c. If new password and confirm new password strings do not match. b. Press Enter to return to the BIOS Setup Utility Security menu. The Supervisor Password parameter is shown as Clear.
Acer Aspire Z3801 Desktop Service Guide
Page 57
...] [Press Enter] [Press Enter] [Enabled] [All, but Keyboard] Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. Figure 2-13. F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is Administrator) F10: Save & Exit... Version 2.10.1208. BIOS Boot Options System Utilities 2-13 Boot Options 0 The Boot Options tab allows changes to the order of boot devices used to load the operating...
...] [Press Enter] [Press Enter] [Enabled] [All, but Keyboard] Select Screen Select Item Enter: |Select +/-: 11||Change Opt. Copyright (C) 2002-2011, Acer Inc. Figure 2-13. F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is Administrator) F10: Save & Exit... Version 2.10.1208. BIOS Boot Options System Utilities 2-13 Boot Options 0 The Boot Options tab allows changes to the order of boot devices used to load the operating...
Acer Aspire Z3801 Desktop Service Guide
Page 58
...Discard Changes Load Default Settings Save as User Default Setting Load User Default Setting Description Exit BIOS utility and save or discard changes and quit the BIOS Setup Utility. Copyright (C) 2002-2011, Acer Inc. BIOS Exit Table 2-5 describes the parameters in Figure 2-14. Exit 0 The Exit tab ...allows users to save setup item changes to system Exit BIOS utility without saving setup item changes to ...
...Discard Changes Load Default Settings Save as User Default Setting Load User Default Setting Description Exit BIOS utility and save or discard changes and quit the BIOS Setup Utility. Copyright (C) 2002-2011, Acer Inc. BIOS Exit Table 2-5 describes the parameters in Figure 2-14. Exit 0 The Exit tab ...allows users to save setup item changes to system Exit BIOS utility without saving setup item changes to ...
Acer Aspire Z3801 Desktop Service Guide
Page 59
... USB HDD. 3. Use AC adaptor power supply when running BIOS Flash utility. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used . Copy Flash utilities to finish loading BIOS Flash, do not boot system. Refer to update the system... BIOS Flash ROM. Use the Flash utility to BIOS Recovery by Crisis Disk. Perform the following conditions: ...
... USB HDD. 3. Use AC adaptor power supply when running BIOS Flash utility. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used . Copy Flash utilities to finish loading BIOS Flash, do not boot system. Refer to update the system... BIOS Flash ROM. Use the Flash utility to BIOS Recovery by Crisis Disk. Perform the following conditions: ...
Acer Aspire Z3801 Desktop Service Guide
Page 60
DOS Flash Utility 0 To use the DOS Flash Utility, perform the following: 1. Copyright (C) 2002-2011, Acer Inc. F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is Administrator) F10: Save & Exit Version 2.10.1208.... Move Removal Device to 1st Boot Device position (Figure 2-15). (Refer to flash system BIOS: FBB.BAT only updates system BIOS FBBME.BAT updates system BIOS and Intel ME firmware. 2-16 System Utilities NOTE: NOTE: Two DOS batch files are included to Boot Options menu...
DOS Flash Utility 0 To use the DOS Flash Utility, perform the following: 1. Copyright (C) 2002-2011, Acer Inc. F7: Load User-defined Defaults F8: Save as User-defined F9: Optimized Defaults (When Access Level is Administrator) F10: Save & Exit Version 2.10.1208.... Move Removal Device to 1st Boot Device position (Figure 2-15). (Refer to flash system BIOS: FBB.BAT only updates system BIOS FBBME.BAT updates system BIOS and Intel ME firmware. 2-16 System Utilities NOTE: NOTE: Two DOS batch files are included to Boot Options menu...