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IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
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... Modules 119 Replacing the ODD Module 119 Replacing the Lower Covers 120 Replacing the SD Dummy Card 120 Replacing the Battery 121 Troubleshooting 123 Common Problems 123 Power On Issue 124 No Display Issue 125 Random Loss of BIOS Settings 126 LCD Failure 127 Built-In Keyboard Failure 127 TouchPad Failure... 128 HDD Not Operating Correctly 130 ODD Failure 131 Wireless Function Failure 134 Thermal Unit Failure 134 External Mouse Failure 135 Other Failures 135 Intermittent Problems 136 VIII
... Modules 119 Replacing the ODD Module 119 Replacing the Lower Covers 120 Replacing the SD Dummy Card 120 Replacing the Battery 121 Troubleshooting 123 Common Problems 123 Power On Issue 124 No Display Issue 125 Random Loss of BIOS Settings 126 LCD Failure 127 Built-In Keyboard Failure 127 TouchPad Failure... 128 HDD Not Operating Correctly 130 ODD Failure 131 Wireless Function Failure 134 Thermal Unit Failure 134 External Mouse Failure 135 Other Failures 135 Intermittent Problems 136 VIII
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Table of Contents Undetermined Problems 136 Post Codes 137 Jumper and Connector Locations 145 Top View 145 Bottom View 146 Power Board 147 Clearing Password Check and BIOS Recovery 148 ...
Table of Contents Undetermined Problems 136 Post Codes 137 Jumper and Connector Locations 145 Top View 145 Bottom View 146 Power Board 147 Clearing Password Check and BIOS Recovery 148 ...
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...of a parameter if it is subject to different models. Please also refer to enter setup. Press F2 to Chapter 4 Troubleshooting when problem arises. Press during POST (when "Press to enter Setup" message is set the parameter to "enabled". Navigating the BIOS Utility There...for a particular menu are five menu options: Information, Main, Security, Boot, and Exit. Chapter 2 23 However, if you encounter configuration problems, you want to change boot device without entering BIOS Setup Utility, please set to "disabled". System Utilities Chapter 2 BIOS Setup Utility The BIOS...
...of a parameter if it is subject to different models. Please also refer to enter setup. Press F2 to Chapter 4 Troubleshooting when problem arises. Press during POST (when "Press to enter Setup" message is set the parameter to "enabled". Navigating the BIOS Utility There...for a particular menu are five menu options: Information, Main, Security, Boot, and Exit. Chapter 2 23 However, if you encounter configuration problems, you want to change boot device without entering BIOS Setup Utility, please set to "disabled". System Utilities Chapter 2 BIOS Setup Utility The BIOS...
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...135 Intermittent Failures Page 136 Undermined Failures Page 136 4. Verify the symptoms by repeating the same operation. 3. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to re-create the failure by running the diagnostic test... or by attempting to . Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. If the Issue is still not resolved, see "Online Support Information" on page 233. Chapter 4 123...
...135 Intermittent Failures Page 136 Undermined Failures Page 136 4. Verify the symptoms by repeating the same operation. 3. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to re-create the failure by running the diagnostic test... or by attempting to . Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. If the Issue is still not resolved, see "Online Support Information" on page 233. Chapter 4 123...
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... not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the...
... not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the...
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... replace a non-defective FRUs: No POST or Video If the POST or video doesn't display, perform the following actions one at a time to correct the problem. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the...
... replace a non-defective FRUs: No POST or Video If the POST or video doesn't display, perform the following actions one at a time to correct the problem. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the...
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...on page 44. 3. Roll back the video driver to its highest level. Run a complete virus scan using up-to-date software to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is more than one at a... If video displays abnormally, perform the following actions one at a time to the desired resolution. Click and drag the Resolution slider to correct the problem. 1. Random Loss of BIOS information, perform the following actions one year old, replace the CMOS battery. 2. If the BIOS settings are no ...
...on page 44. 3. Roll back the video driver to its highest level. Run a complete virus scan using up-to-date software to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is more than one at a... If video displays abnormally, perform the following actions one at a time to the desired resolution. Click and drag the Resolution slider to correct the problem. 1. Random Loss of BIOS information, perform the following actions one year old, replace the CMOS battery. 2. If the BIOS settings are no ...
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Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 127 LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 127 LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
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Do not replace a non-defective FRUs: 128 Chapter 4 Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: 128 Chapter 4 Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to correct the problem.
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...not show, right-click on page 233. d. Remove and recently installed hardware or software. 9. Reinstall the Operating System. 11. Microphone Problems If internal or external Microphones do no device conflicts. • No hardware is still not resolved, see "Online Support Information" on ... Xs or yellow exclamation marks. • There are no operate correctly, perform the following actions one at a time to correct the problem. 1. b. Check the Device Manager to determine that Speakers are set to Start´ Control Panel´ System and Maintenance´ ...
...not show, right-click on page 233. d. Remove and recently installed hardware or software. 9. Reinstall the Operating System. 11. Microphone Problems If internal or external Microphones do no device conflicts. • No hardware is still not resolved, see "Online Support Information" on ... Xs or yellow exclamation marks. • There are no operate correctly, perform the following actions one at a time to correct the problem. 1. b. Check the Device Manager to determine that Speakers are set to Start´ Control Panel´ System and Maintenance´ ...
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...a known good date using up-to-date software to ensure the computer is discovered, follow the onscreen information to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. Ensure all external devices. 2. The System Recovery Options screen displays. Startup Repair attempts... and Support. 9. When prompted, press any recently added hardware and associated software. 8. Restart the computer and press F2 to correct the problem. 1. See "Disassembly Process" on the Boot menu. 6. For more information see Windows Help and Support. 5. Replace the HDD. d....
...a known good date using up-to-date software to ensure the computer is discovered, follow the onscreen information to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. Ensure all external devices. 2. The System Recovery Options screen displays. Startup Repair attempts... and Support. 9. When prompted, press any recently added hardware and associated software. 8. Restart the computer and press F2 to correct the problem. 1. See "Disassembly Process" on the Boot menu. 6. For more information see Windows Help and Support. 5. Replace the HDD. d....
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...´ System and Maintenance´ System´ Device Manager. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs...
...´ System and Maintenance´ System´ Device Manager. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs...
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...some applications. b. Select Use AutoPlay for the media inserted in the drive, perform the following actions one at a time to correct the problem. 1. a. Navigate to the software's user manual. Ensure that system resources are no yellow exclamation marks against the items in lDE ATA/...ATAPI controllers. Check that the default drive is set to another computer. Navigate to correct the problem. 1. d. Ensure that the ODD controller transfer mode is record enabled: a. Click OK. 2. Playback is Choppy If playback is moved to...
...some applications. b. Select Use AutoPlay for the media inserted in the drive, perform the following actions one at a time to correct the problem. 1. a. Navigate to the software's user manual. Ensure that system resources are no yellow exclamation marks against the items in lDE ATA/...ATAPI controllers. Check that the default drive is set to another computer. Navigate to correct the problem. 1. d. Ensure that the ODD controller transfer mode is record enabled: a. Click OK. 2. Playback is Choppy If playback is moved to...
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...the ODDs specified in the ATAPI Model Name field on page 15. 3. Chapter 4 133 Restart the computer and press F2 to correct the problem. 1. See "Disassembly Process" on page 44. Check for broken connectors on the drive, motherboard, and cable connections. Check for broken connectors... on the drive, motherboard, and cable connections. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Drive Read Failure If discs cannot be replaced. 4. Try an alternate cable, if available. See "Disassembly Process" on page 44...
...the ODDs specified in the ATAPI Model Name field on page 15. 3. Chapter 4 133 Restart the computer and press F2 to correct the problem. 1. See "Disassembly Process" on page 44. Check for broken connectors on the drive, motherboard, and cable connections. Check for broken connectors... on the drive, motherboard, and cable connections. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Drive Read Failure If discs cannot be replaced. 4. Try an alternate cable, if available. See "Disassembly Process" on page 44...
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Do not replace a nondefective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 134 Chapter 4
Do not replace a nondefective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 134 Chapter 4
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...external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following actions one at a time to correct the problem. 1. Do not replace a non-defective FRUs: 1. Swap M/B to verify mouse operation. See the mouse user manual. 3. Try an alternative program ...new batteries and confirm there is ok. 3. External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. Check Drive whether is OK. 2. Restore system and file settings from a known good date using System Restore. Remove any recently added ...
...external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following actions one at a time to correct the problem. 1. Do not replace a non-defective FRUs: 1. Swap M/B to verify mouse operation. See the mouse user manual. 3. Try an alternative program ...new batteries and confirm there is ok. 3. External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. Check Drive whether is OK. 2. Restore system and file settings from a known good date using System Restore. Remove any recently added ...
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..., electrostatic discharge, or software errors. FRU replacement should be caused by the computer. Power-off the computer. 2. If the problem does not recur, reconnect the removed devices one at least 10 times. 2. Visually check them for the system board in loop.... 6. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not isolate non-defective FRU). NOTE: Verify that have nothing to isolate the failing FRU (do the following devices: • Non-Acer devices •...
..., electrostatic discharge, or software errors. FRU replacement should be caused by the computer. Power-off the computer. 2. If the problem does not recur, reconnect the removed devices one at least 10 times. 2. Visually check them for the system board in loop.... 6. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not isolate non-defective FRU). NOTE: Verify that have nothing to isolate the failing FRU (do the following devices: • Non-Acer devices •...
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... a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of telephone, fax and email contacts for ways to optimize and improve our services, so if you can be obtained directly from Acer CSD Taiwan. In the Technical Information section you have included an Acrobat File...
... a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of telephone, fax and email contacts for ways to optimize and improve our services, so if you can be obtained directly from Acer CSD Taiwan. In the Technical Information section you have included an Acrobat File...
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...Security 26 System Security 30 Board Layout Top View 145 brightness hotkeys 14 C Camera Module Removing 82 Replacing 94 caps lock on indicator 7, 10 Common Problems 124 computer on indicator 10 CPU Removing 79 Replacing 98 CPU Fan Removing 78 Index Replacing 99 D DIMM Modules Removing 51 Replacing 119 Display 5 display... Unit) List 151 H Hard Disk Drive Removing 55 Replacing 115 HDTV Switch Failure 135 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 10 Intermittent Problems 136 Internal Microphone Failure 129 Internal Speaker Failure 128 J Jumper and Connector Locations 145 K Keyboard 235
...Security 26 System Security 30 Board Layout Top View 145 brightness hotkeys 14 C Camera Module Removing 82 Replacing 94 caps lock on indicator 7, 10 Common Problems 124 computer on indicator 10 CPU Removing 79 Replacing 98 CPU Fan Removing 78 Index Replacing 99 D DIMM Modules Removing 51 Replacing 119 Display 5 display... Unit) List 151 H Hard Disk Drive Removing 55 Replacing 115 HDTV Switch Failure 135 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 10 Intermittent Problems 136 Internal Microphone Failure 129 Internal Speaker Failure 128 J Jumper and Connector Locations 145 K Keyboard 235