Owner Guide 1st Printing
Page 239
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is • an independent, thirdĆparty arbitration program for review, except those involving: • a nonĆFord product • a nonĆFord dealership 239 What kinds of vehicle purchase •... Act or state replacement or repurchase laws. Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying ...
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is • an independent, thirdĆparty arbitration program for review, except those involving: • a nonĆFord product • a nonĆFord dealership 239 What kinds of vehicle purchase •... Act or state replacement or repurchase laws. Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying ...
Owner Guide 1st Printing
Page 240
...8226; the file number assigned to your application and in certain states eligibility is chosen from Ford and LincolnĆMercury dealership management, recognized for reimbursement of the vehicle. warranties Concerns are recruited and trained by the New Vehicle Limited ...; three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for Board membership are ineligible for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Your application is reviewed and, if it to the address provided on the application ...
...8226; the file number assigned to your application and in certain states eligibility is chosen from Ford and LincolnĆMercury dealership management, recognized for reimbursement of the vehicle. warranties Concerns are recruited and trained by the New Vehicle Limited ...; three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for Board membership are ineligible for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Your application is reviewed and, if it to the address provided on the application ...
Owner Guide 1st Printing
Page 241
...concern You will decide the case whether or not an oral presentation is made . Oral presentation may take longer for Board review. Making a decision Board members review all requested information is received by the dealer(s) and Ford Motor Company • the names (if known) of all ... • a brief description of your unresolved concern • a brief summary of the action taken by the Board. Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...
...concern You will decide the case whether or not an oral presentation is made . Oral presentation may take longer for Board review. Making a decision Board members review all requested information is received by the dealer(s) and Ford Motor Company • the names (if known) of all ... • a brief description of your unresolved concern • a brief summary of the action taken by the Board. Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...
Owner Guide 1st Printing
Page 242
... You may also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to accept or reject the Board's decision. For more ... the Board at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Customer assistance After a case is reviewed, the Board mails you and Ford of Canada. The decisions of the Board are binding on Ford (and, in all other remedies...
... You may also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to accept or reject the Board's decision. For more ... the Board at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Customer assistance After a case is reviewed, the Board mails you and Ford of Canada. The decisions of the Board are binding on Ford (and, in all other remedies...