Owner's Manual
Page 192
area) or write to Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that could cause a crash, or could cause injury or death, you should immediately inform the National ... either call the Auto Safety Hotline toll-free at 1-800-424-9393 (202-366-0123 in individual problems between you believe that your dealer or Ford Motor Company. Reporting safety defects REPORTING SAFETY DEFECTS (U.S. However, NHTSA cannot become involved in the Washington D.C.
area) or write to Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that could cause a crash, or could cause injury or death, you should immediately inform the National ... either call the Auto Safety Hotline toll-free at 1-800-424-9393 (202-366-0123 in individual problems between you believe that your dealer or Ford Motor Company. Reporting safety defects REPORTING SAFETY DEFECTS (U.S. However, NHTSA cannot become involved in the Washington D.C.
Customer Assistance Guide 1st Printing
Page 4
... independent of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have a complaint involving a warranty dispute, you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where...
... independent of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have a complaint involving a warranty dispute, you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where...
Customer Assistance Guide 1st Printing
Page 5
...satisfied, contact the number above and advise them accordingly. Expenses incidental to the warranty complaint being reviewed are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your concern...Assistance Center will assist you and/or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are ...
...satisfied, contact the number above and advise them accordingly. Expenses incidental to the warranty complaint being reviewed are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your concern...Assistance Center will assist you and/or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are ...
Customer Assistance Guide 1st Printing
Page 6
... independent consulting firm. Your application is determined to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the application form. For example, see the unique brochures for Board membership are chosen because of the...needs To have expired at this time. 6 Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt of...
... independent consulting firm. Your application is determined to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the application form. For example, see the unique brochures for Board membership are chosen because of the...needs To have expired at this time. 6 Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt of...
Customer Assistance Guide 1st Printing
Page 7
...consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Every effort will be presented as evidence 7 The dispute settlement board To properly review your case, the Board needs the following ...an oral presentation before the Board. Because the Board usually meets only once a month, some cases may also be made to resolve each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • the name of the dealer who ...
...consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Every effort will be presented as evidence 7 The dispute settlement board To properly review your case, the Board needs the following ...an oral presentation before the Board. Because the Board usually meets only once a month, some cases may also be made to resolve each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • the name of the dealer who ...