Customer Assistance Guide 1st Printing
Page 5
... Mercury light trucks which are within the terms of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your area. If your service problem is not resolved, ask to see the Service Manager to review your problem is : • an independent, third-party ... have the following information ready before you call: • vehicle identification number • current mileage • a summary of cases does the Board review? Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being...
... Mercury light trucks which are within the terms of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your area. If your service problem is not resolved, ask to see the Service Manager to review your problem is : • an independent, third-party ... have the following information ready before you call: • vehicle identification number • current mileage • a summary of cases does the Board review? Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being...
Customer Assistance Guide 1st Printing
Page 6
... are no longer in the DSB brochure and mail it to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone number of the... are asked to submit statements at receipt of your application are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to be eligible, you must complete ...
... are no longer in the DSB brochure and mail it to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone number of the... are asked to submit statements at receipt of your application are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to be eligible, you must complete ...
Customer Assistance Guide 1st Printing
Page 7
...unresolved concern • a brief summary of the action taken by Ford Motor Company. The decisions of the warranty start date, you a decision letter and a form on the application. The dispute settlement board To properly review your case, the Board needs the following information: • ... pursue other remedies available to them under state or federal law. Indicate your case NOT qualify for review, a letter of explanation will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to each complaint, including...
...unresolved concern • a brief summary of the action taken by Ford Motor Company. The decisions of the warranty start date, you a decision letter and a form on the application. The dispute settlement board To properly review your case, the Board needs the following information: • ... pursue other remedies available to them under state or federal law. Indicate your case NOT qualify for review, a letter of explanation will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to each complaint, including...