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Sony SRG360SHE Support Question

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Question posted by johnfilbeck on July 5th, 2021

Why Can't I Get Hdmi Output On Sony Srg360she?

I recently purchased a Sony SRG360SHE camera. I am unable to access/see HDMI output. I have the HDMI output going to a Gefen HDMI extender, which leads into on of my computer inputs to be used with V-Mix software. But I can't see anything and when I access the camera settings via IP address, the HDMI drop menu is greyed out and not clickable. I'm stumped. Any suggestions?

Current Answers

Answer #1: Posted by techyagent on July 5th, 2021 2:31 PM
This answer was accepted by the poster of the original question.
techyagent

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June 17th, 2014

Points: 4,799,790
Answer #2: Posted by SonuKumar on July 6th, 2021 8:19 AM
SonuKumar

Member since:
May 9th, 2021

Points: 16,617,810
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points
There is no picture when using an HDMI connection.

IMPORTANT:

The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device

Make sure your TV has the most recent system software (firmware). System software updates are available for certain LCD Televisions.

Follow the steps below to troubleshoot this issue:

Make sure the TV is set to the correct video input to receive the HDMI signal. Most TV remotes have an Input button that cycles from one input to the next. Press the Input button repeatedly until the correct HDMI input is displayed on the TV. Be sure to check which input on the TV you are connecting to.

NOTE: The location of the Input button on your remote and the number and names of the inputs may be different on your TV.

Make sure the connected device is turned on.

Disconnect and reconnect the HDMI cable.

The bad connection may occur temporarily and cause this problem. Follow the steps below then check if the situation will improve.

Turn off all the devices.

Disconnect the HDMI cable from the HDMI Input terminal on the TV.

Disconnect the HDMI cable from the HDMI Output terminal on the connected device.

Reconnect the HDMI cable firmly to the same terminals as before on the TV and the connected device.

Turn on the TV and the connected device, and turn them off. Then turn them on again to let the TV recognize the connected device.

Check if the input method of the audio system (such as amplifier or theater stand) corresponds with the video output device when the video output device is connected to the TV via the audio system.

[1]: Video output device (Example: BD/DVD player)

[2]: Audio system (Example: AV Amplifier)

[3]: TV

NOTE:The input method of an audio system above (DVD) is an example. Select the appropriate input method according to your device's specifications.

Make sure the connected device is configured to output through its HDMI connection and the video format being output is compatible with the TV. The selected output may be indicated on the display of your device or in the menus.

IMPORTANT: Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information about changing the video output format.

If the device is connected to an A/V Receiver or other component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other device may not be an HDMI repeater and might not pass the signal on to the TV.

NOTE: An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While Sony products are supported for use with HDMI repeaters, products from other manufacturers may not be supported.

If you are connecting to an A/V receiver using an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video), the receiver may not be able to up-convert that signal to HDMI to send to the TV. Refer to the operating instructions included with your A/V receiver for more information on other connection options.

Perform a power reset on the equipments by doing the following:

Turn off the connected device and the TV.

Unplug the power cords of the device and the TV.

Allow both the device connected and the TV to remain without power for 30 seconds.

Plug the power cords of the device and the TV back into the electrical outlet.

Turn on the connected device and TV.

Try using a different HDMI cable.

NOTE: If you want to view 1080p (50p/60p) quality picture on the TV from an external device, use a High Speed HDMI cable with the "HDMI" logo as the connection cable.

If possible, try a different device that can output an HDMI video signal using the same connections. If this works, the first device may not be working properly and you may need to check with the device manufacturer for further assistance.

If there is still no picture, reset the TV to factory settings .

For Android TV, refer to How to reset the Android TV to factory settings .

If the issue is still unresolved, the TV may require service.

How do I restore my Sony camera to factory settings?

Depending on your camera:

Select MENU U94; Settings U94; Initialize U94; OK.

Select MENU U94; Setup U94; Initialize U94; Reset Default or Factory Reset.

Select MENU U94; Setup U94; Navigate to Setting Reset U94; Camera Settings Reset or Initialize.

https://www.sony.com/electronics/support/articles/00026099

https://pro.sony/ue_US/support-resources/srg-360she/manual

How do I reset my camera to factory settings?

Using a RESET button

Locate the RESET button on the camera. NOTE: ...

Use a pointed object (like a ballpoint pen) to press and hold the RESET button for 2-3 seconds.

After 2-3 seconds has elapsed, release the RESET button.

After the camera reboots, the time and date settings menu will be displayed.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Related Sony SRG360SHE Manual Pages

Brochure SRG Family Brochure - Page 2

.... High frame rate (60 fps) operation ensures smooth, more . These cameras are also compatible with two audio inputs (an external LINE input and a MIC input*) for a wide range of applications, including videoconferencing, education, healthcare, faith-based, sports, government and more fluid reproduction of video outputs. The SRG-120DH and SRG-120DS feature VISCA-over -IP, RS...
Brochure SRG Family Brochure - Page 3

... using a broad range of locations. The SRG-120 Series of cameras are a thing of interfaces (Available with the following interfaces: • SRG-120DS - 3G-SDI • SRG-120DH - HDMI • SRG-120DU - HDMI) • RC4-SRG Single Cable Solution Kit - And six positions can simultaneously output 1080/60p baseband video through 3G-SDI, HDMI, and a H.264-compressed video...
Brochure SRG Family Brochure - Page 4

...Camera Control Interface: RJ-45 / RS-232C Audio Input MIC/Line x2 (selectable) MIC (mini) x1, Line (RCA) No x1 IP Streaming Yes (RTSP) Yes (RTSP) No Audio Embedded Yes (3G-SDI, HDMI, IP) Yes (IP) No Video Output...respective owner. Weights and measurements are the trademark of Sony. Presets x 6 when using the supplied IR remote commander. Operating instructions (1) AC power...
Product Manual Operation Manual SRG-360SHE - Page 1

SRG-360SHE © 2016 Sony Corporation C-289-100-11 (1) HD Color Video Camera Operating Instructions Before operating the unit, please read this manual thoroughly and retain it for future reference.
Product Manual Operation Manual SRG-360SHE - Page 5

... be limited. IN NO EVENT SHALL SONY CORPORATION BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. You can install the camera on ceilings. • Equipped with...
Product Manual Operation Manual SRG-360SHE - Page 6

...before you can operate and set the camera by using the infrared remote commander in this ...Software display examples Note that appear on making the most of the camera and menu display in the Operating Instructions are included. How to Use This Operating Instructions Camera and Supplied Accessories This Operating Instruction manual describes how to operate the HD Color Video Camera using...
Product Manual Operation Manual SRG-360SHE - Page 8

...-IP10" (page 20). f BAUD RATE switch Used to an AC outlet using the supplied AC power adaptor and AC power cable, or when power is a 30-magnification optical zoom lens. m HDMI OUT video connector Outputs the image from the camera as indicated on when the camera is connected to switch between MIC and LINE input, as an HDMI video signal. 8
Product Manual Operation Manual SRG-360SHE - Page 9

...Outputs video from the HDMI OUT/SDI OUT connectors. For details, refer to a Tripod" (page 16). For details, refer to "Attaching the Camera to "Installation Tab" on the ceiling. Switch position 0 1 2 3 4 5 6 7 8 9 A B C D E F Video... are performed by using the network cable (category 5e or higher, shielded twist pair). SRG-360SHE Set this product as 7 (WEB UI), the video format can be...
Product Manual Operation Manual SRG-360SHE - Page 15

... from the default settings is open, so to prevent an unintended third party's use to set the camera to access other network device connected to these environments at your own risk. Also, this camera's RTSP stream is connected or connectable to the network without any permission. Changing the user name and password of malicious...
Product Manual Operation Manual SRG-360SHE - Page 20

... approximately one minute). • HDMI video output and the video outputs 2 and 3 via a network become disabled when power is to be connected only to PoE+ networks without routing to the outside plant. For making the cable, refer to "Using the VISCA RS-422 connector pin assignments" on again. • The HD Color Video Camera is supplied via PoE...
Product Manual Operation Manual SRG-360SHE - Page 21

... AC power adaptor to the LAN connector of one camera and one IP remote controller without using a switching hub. Notes • Configure the, VIDEO FORMAT, based on the specifications of the HD monitor. • Depending on the product. It is recommended to use a Sony high-speed HDMI cable. • If the volume of the monitor is...
Product Manual Operation Manual SRG-360SHE - Page 22

... HDMI OUT/SDI OUT/IP video output via PoE+, it may generate noise. • If you place a microphone near devices that meets the HD SDI rating. • When the volume of the monitor is supplied via stereo. Connect a commercially-available microphone when using the line input. Switch between the microphone input and line input by selecting either input...
Product Manual Operation Manual SRG-360SHE - Page 34

... HDMI OUT images are properly installed and connected. The CAMERA button representing the camera whose power was turned off last lights. (The CAMERA ...camera using the supplied AC power adaptor and AC power cable or to operation from the remote controller may delay. • For details of the remote controller. "BAUD RATE switch" (page 8). • When performing the IP output of video...
Product Manual Operation Manual SRG-360SHE - Page 48

...the Video menu. Note The four edges of the camera, and does not cause a problem. Tally panel This is lit when the camera Tally... click . Image codec Select the image codec setting of the camera by using the Preset position menu. 48 Select the Preset position name from...Image action Select the mode of digital zoom. Also, audio output levels can change the screen mode, view size of the...
Product Manual Operation Manual SRG-360SHE - Page 62

... subnet mask value for "255.255.255.0" is set for user authentication. If you want to Deny, if you want to the camera. No. Digest authentication: Use the digest access authentication. Authentication mode Set the authentication method for the Administrator in the User tab of the Security menu in the Exception list. You...
Product Manual Operation Manual SRG-360SHE - Page 68

... the exposure correctly on the monitor screen. Check the selected output signal format of the camera and the input signal format of the dedicated PC application. The panning or ...camera and video monitor. Check the precautions in your Sony Service Center. Use a crossover cable for troubleshooting the problem. The video cable is limited. Press the DATA SCREEN button on the camera. go ...
Product Manual Operation Manual SRG-360SHE - Page 72

... USB connector (for maintenance) General Input voltage DC 12 V (AC adaptor 100 to 240 V, 50/60Hz) PoE+ (IEEE802.3at compatible) Power consumption 25.5 W Operating temperature 0 ºC to +40 ºC (+32 ºF to +104 ºF) Storage temperature -20 ºC to +60 ºC (-4 ºF to +140 ºF) Dimensions Video camera: 159 × 187.5 × 200...
Product Manual SRG-360SHE Technical Manual - Page 9

... function are stopped. In the STANDBY state, the camera can accept only the VISCA Commands and the POWER ON of camera shooting conditions can be stored and recalled. Memory (Preset) Using the preset function, 256 sets of the infrared remote commander, and the video signal output and other operations are recalled when the power is...
Product Information Document SRG-360SHE Software Notification Document - Page 2

... and to some specially designated software packages--typically libraries--of it from. You further acknowledge that you first think carefully about the data in new free programs; The following URL to the government's use and disclosure of the library or if you purchased it in the source code. Use, duplication, and disclosure by the...
Product Information Document SRG-360SHE Software Notification Document - Page 33

... to the input pixels. libjpeg.txt example.c structure.txt coderules.txt How to only as "the Independent JPEG Group's software". This software may not be used to the original files must be referred to use of the source code for supporting the hierarchical or lossless processes defined in the compressor.) This software implements JPEG baseline, extended-sequential...

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