Ricoh Aficio MP C4502 Support Question
Ricoh Aficio MP C4502 Support Question
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Question posted by ton78jal on August 29th, 2014
Ricoh Mp C4502 Does Not Scan
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Current Answers
Answer #1: Posted by freginold on September 9th, 2014 3:19 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
If your C4502 won't scan to email:
There are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
If your C4502 won't scan to folder:
There are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
If your C4502 won't scan to folder:
There are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C4502 Manual Pages
General Settings Guide - Page 2
... notes on your local dealer. For details, please contact your machine before using the machine. With this manual. • Type 1:8035e/8035eg/DSm735e/DSm735eg/LD335/Aficio MP 3500/Aficio MP 3500G • Type 2:8045e/8045eg/DSm745e/DSm745eg/LD345/Aficio MP 4500/Aficio MP 4500G Certain types might result in hazardous radiation exposure.
General Settings Guide - Page 5
... to Use the Printer/LAN-Fax 13 Settings Required to Use Internet Fax 15 Settings Required to Use E-mail Function 19 Settings Required to Use Scan to Folder Function 22 Settings Required to Use the Network Delivery Scanner 24 Settings Required to Use Network TWAIN Scanner 26 Settings Required to Use...
General Settings Guide - Page 6
..., Changing, and Deleting an Auto Document 122 Storing and Changing an Auto Document 122 Deleting an Auto Document 124 Programming Changing and Deleting a Scan Size 125 Deleting a Scan Size 126 Forwarding ...127 Programming an End Receiver 128 Quitting the Forwarding Function 129 Forwarding Mark ...130 Parameter Settings 131 Changing the User Parameters...
General Settings Guide - Page 7
...Book 192 Sending fax by Quick Dial 192 Sending e-mail by Quick Dial 192 Sending scanned files to a shared folder directly 193 Preventing unauthorized user access to shared folders from...of Prints 205
Fax Destination 206 Fax Destination ...208 IP-Fax Destination 214
v Scanner Features
Scan Settings ...181 Destination List Settings 185 Send Settings ...186
7. Box Settings ...152 Programming/...
General Settings Guide - Page 65
...received fax documents sent to ScanRouter delivery software should also be able to preregister I/O devices in the File Transfer menu under System Settings. The default setting is Do not ... is stored in bold type.
❖ Delivery Option Enables or disables sending stored or scanned documents to the ScanRouter
2
delivery server. Specify this option when selecting whether or not to...
General Settings Guide - Page 106
...
❖ Program Fax Information
Program information to the initial settings each time an original is scanned. Own Name, Own Fax Number, and Fax Header can program only one Economy Time. For... details about how to program Fax Information, see "Registering Fax Information".
❖ Scan End Reset
Use this function to press a TX stamp.
4
The default setting is Off.
&#...
General Settings Guide - Page 118
... then switch Memory Lock on , received documents are stored in the Memory Lock mode, the Confidential File indicator blinks.
For details about programming Scan Size, see "Program / Change / Delete Scan Size".
❖ Print Journal
4
The Journal allows you to check a maximum of pages transmitted and received.
❖ Forwarding
This function allows you...
General Settings Guide - Page 130
....
E Press [Exit]. Use the following items in an Auto Document:
4
• Originals (6 documents maximum, only one page per file)
• Scan settings (resolution, original type, and image density)
• Irregular scan area
• Document name (16 characters maximum)
Storing and Changing an Auto Document
This section describes how to the machine is...
Manuals - Page 12
... Transmission Function", Fax . What You Can Do with This Machine
I Want to Convert Documents to Electronic Formats Easily
BQX138S
Sending scan files See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan . 1.
Converting transmitted faxes to electronic formats and sending them to a computer See "Overview of the folder in a shared folder See...
Manuals - Page 24
... Do with This Machine
You Can Use the Facsimile and the Scanner in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for the ScanRouter delivery software*1 (Network
delivery scanner).
Manuals - Page 27
...driver Help, Print , and Security Guide .
25 If a document protected by a copier or multifunction printer, the embedded text appears conspicuous in the printed document. You Can Prevent an Unauthorized Copy... to notify users that unauthorized copying is being attempted. If the document is copied, scanned, or stored in the printed document for unauthorized copy prevention. CJQ613
• Using ...
Manuals - Page 127
... send. Press [Send File Type / Name].
2. For details about file types, see "Notes About and Limitations of File Types", Scan .
1. Select a file type.
3. Selectable file types differ depending on a removable memory device. Specifying the File Type
Specifying the File Type
This section explains the procedure for each single page and the number...
Manuals - Page 183
...."
[13-10]
The alias telephone number you entered is already registered on the gatekeeper by another device.
• Check that the computer name and the
folder entered as the
folder name for the ...The name of the computer or Check that the correct alias phone number is listed in [Scan Settings], and then resend the document. "Check whether there are
destination is wrong.
Message
Causes...
Manuals - Page 192
...been cleared." Depending on the remote machine has failed.
190 "You do not have been scanned. the selected function.
For details about determining the cause of the document is displayed.
... to delete, see Security Guide .
• An attempt was made to connect to a device that does not support the remote function.
• User authentication on the number of destinations to...
Manuals - Page 194
... has failed.
Check the status of a job on the remote machine from your administrator. A timeout error occurred while an attempt was made to connect the device via remote fax function.
• Check that the LAN cable is correctly connected to the machine.
• Check that the LAN cable is working correctly...
Manuals - Page 213
...The contents of errors may not be recognized.
To check the current status, press [Scanned Files Status]." Contact the administrator."
Check that appear on the control panel. Check ....
• A password of data supported by the Direct printing function from removable memory devices.
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible ...
Manuals - Page 215
... the file name contains a character that can be saved if the maximum number of scan data. The memory device is defective.
• Check the memory device.
"Cannot write on the memory storage device. For details, see if the memory device is full and scan data cannot be used in file names, see "Specifying the File Name...
Manuals - Page 219
... of insufficient hard disk space, the first page could not be completed because the maximum number of Various Scan Settings, Scan .
• Delete unneeded stored files. For details about how to the memory device, and then try again. "Exceeded maximum number of [System Settings].
If the message is full. "Memory is still shown...
Manuals - Page 220
... hard disk space in the machine for storing in the media slot. Press [Write] to write the current scanned data to the memory storage device, or press [Cancel] to delete."
Scanning has been cancelled.
"Memory storage device not There is full. "No paper.
Load paper of the following sizes." 10. Do you want to...
Manuals - Page 225
... resolution and the ratio and then press the Start key again."
"Not all of the original, and then try to scan the original again.
"The PDF Digital Signature's device certificate has expired. A new device certificate (PDF with digital signature) must be sent."
Reduce the scaling factor in [Specify Size], and then try to...
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