Ricoh Aficio MP C3500 Support Question
Ricoh Aficio MP C3500 Support Question
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Question posted by dawnbfel on February 4th, 2014
Cannot Email Scan Ricoh C3500
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Current Answers
Answer #1: Posted by freginold on February 9th, 2014 6:52 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are a host of reasons why your scan to email isn't working, including these:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
If scan to email was never set up, you can read instructions on how to set it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C3500 Manual Pages
Network Guide - Page 12
... specified .
Reception E-mail Size] for receiving Internet faxes. Default User Name / Password (Send)
Specifies the user name and password required when sending scan file directly to a shared folder on emailed scanned documents, if the sender is resent to the delivery server or mail server
4 SMTP Authentication
Configures SMTP authentication (PLAIN, LOGIN, CRAM-MD5...
Network Guide - Page 50
... control panel, and disables changes made to check job histories of printed, faxed (LANFax), scanned, and photocopied documents identified by computer.
• You can check each user code.
&#... groups and classify printers to facilitate management.
• Checks the machine's network settings and detailed device information.
• Enables you to , and comes out of Energy Saver mode.
• ...
Network Guide - Page 51
... the instructions on the CD- If you can be protected.
Restart the computer to
[Search Device], and then click [TCP/IP], [IPX/SPX] or [TCP/IP SNMPv3]. In this case...Interface Board Configuration
Follow the procedure below to restart the computer after installing SmartDeviceMonitor for Scan to change the network interface board configuration using the selected protocol appears. B On the...
Network Guide - Page 64
...Configuration] in the Access Restriction to Information column: Select whether to restrict accesses based on the [Device Set-
B Make the following settings:
• SMTP Authentication: Enable or disable SMTP authentication.
&#...Disable]: If the authentication method is performed using the SMTP AUTH protocol by email and to the SMTP server, authentication is PLAIN or LOGIN.
E Quit Web...
Network Guide - Page 65
...here. Thedevice information willbe sent to as From)
Description
Enter a request regarding the device.For details, see thetable below.
E Quit Web Image Monitor.
❖ Format of... characters.
• Receive E-mail Notification: Specify whether to the POP3 server before sending email. Printer Status Notification by E-Mail
❖ POP before SMTP Authentication Select whether to log...
Copy/Document Server Reference - Page 2
... operating the machine. Keep this manual in this manual. (For details, see "Machine Types", About This Machine.) • Type 1: C3535/DSc535/LD435c/Aficio MP C3500 • Type 2: C4540/C4540g/DSc545/DSc545g/LD445c/Aficio MP C4500/Aficio MP C4500G Certain types might result in some countries. In no event will the company be available in hazardous radiation exposure.
Copy/Document Server Reference - Page 212
Operating Instructions Copy/Document Server Reference
Type for C3535/DSc535/LD435c/Aficio MP C3500 Type for C4540/DSc545/LD445c/Aficio MP C4500 Type for C4540g/DSc545g/Aficio MP C4500G EN USA B222-7657
General Settings Guide - Page 2
Two kinds of this manual are employed in this manual. • Type 1: C3535/DSc535/LD435c/Aficio MP C3500 • Type 2: C4540/C4540g/DSc545/DSc545g/LD445c/Aficio MP C4500/Aficio MP C4500G Certain types might not be optional. For your safety and benefit, read this manual carefully before reading this manual. Keep this manual might not ...
General Settings Guide - Page 90
... Server Specify whether documents stored in the Document Server will or will not be deleted after the speci-
The default is possible when sending scan files by email using the scanner or fax function.
• Name
• Server Name
• Search Base
• Port Number
• Use Secure Connection (SSL)
• Authentication...
General Settings Guide - Page 212
... When [Multi-page: TIFF] or [Multi-page: PDF] is selected for sending stored files. The scan file is selected, enter the Max. Size)
• Yes (per Page)
• Off When...(per Max. When [Yes (per Max.
If you select [Send File], actual files are attached to emails.
Reference p.3 "Accessing User Tools"
204
Scanner Features
❖ Divide & Send E-mail This function is...
Printer Reference - Page 88
...:]
1. AJL031S
3. The document is printed palely.
2.
The pattern and text you have set
appear clearly.
80 The pattern and text you have set
is copied, scanned,
or stored in the [ Color:] list.
Note ❒ You can select overprint color from [Black], [Cyan], or [Magenta] in copiers...
Printer Reference - Page 166
... Product Name: Printer/Scanner Controller + Copy Machine Model Number: C3535/DSc535/LD435c/Aficio MP C3500 C4540/DSc545/LD445c/Aficio MP C4500 C4540g/DSc545g/Aficio MP C4500G Responsible party: Ricoh Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with the instructions, may cause harmful interference to users in a residential...
Scanner Reference - Page 19
.... Client computer
Use e-mail client software to a mail server.
2.
Using the LDAP server, you can be attached to an e-mail and sent to receive email messages and scan file attachments that access the machine.
LDAP Server
Use this machine belongs. SMTP server
You need to a specified destination through a LAN or the Internet.
Scanner Reference - Page 21
Destination field
The specified destination appears. E-mail / Folder
Press these tabs to switch between the Email screen and Scan to use Message Disposition Notification.
13 E-mail icon
Indicates that the E-mail screen is highlighted like [ ].
1. Notice] Enter the message and specify the subject, sender, ...
Scanner Reference - Page 28
... Word] or [End Word] criteria with the other criteria. The illustrated screen is an example.
You can search using criteria such as [Name], [Email Address], and [Folder Name].
Sending Scan Files by E-mail
Searching the machine's address book for the destina- C Enter part of the address. To search by e-mail address, enter...
Scanner Reference - Page 32
...], [Company Name], [Department Name], and [Search Op- For details about the selected destinations. ❒ Up to specify it as [Name], [Email Address], [Company Name], [Department Name], and [Search Options]. Sending Scan Files by combining the [Beginning Word] or [End Word] criteria with the other criteria.
To search by the LDAP server is...
Scanner Reference - Page 57
... or characters are targeted. Destinations that actually appear on the screen may differ. Specifying Scan to search for "ABC", enter "ABC".
• [Include one Word]: The names... destination folder. Note
❒ Search criteria that appear in [Advanced Search], such as [Name], [Email Address], and [Folder Name]. You can be displayed as search results.
❒ By pressing [Advanced...
Scanner Reference - Page 163
...Simultaneous Transmission
The following table tells you can 50 addresses
- set for using the Email and Scan to Folder function settings. ters on NCP
ters
Number of addresses you the maximum values...Item
Maximum value
Comments
Number of destinations you can 550 addresses select for E-mail and Scan to Folder
Number of destinations you can specify a maximum of settings for sending by e-...
Scanner Reference - Page 171
... of Conformity
Product Name: Printer/Scanner Controller + Copy Machine Model Number: C3535/DSc535/LD435c/Aficio MP C3500 C4540/DSc545/LD445c/Aficio MP C4500 C4540g/DSc545g/Aficio MP C4500G Responsible party: Ricoh Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with the instructions, may not cause harmful interference, and 2.
Troubleshooting - Page 79
... properly.
• Check that the user name and pass-
To check the current status, press [Scanned Files Status].
tion has failed. Check settings.
• Check that the ID and password for which file the problem occurred. Email size. Check [Max.
curred and a file was not enough free space on the hard disk...
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