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Ricoh Aficio MP C2050 Support Question

Ricoh Aficio MP C2050 Support Question

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Question posted by bfischer49204 on December 19th, 2013

What Does Trouble Code Sc925 Mean For A Ricoh Mpc2050 Copier

Printer was unplugged in middle of a print job. Now the print button stays red and it will not respond to any input. Have turned everything off, including the printer and re-started. No change. Bottom of screen comes up with "problems with document server" SC 925.

Current Answers

Answer #1: Posted by freginold on December 19th, 2013 3:56 PM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

Points: 23,253,885
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Hi, sc925 is a hard drive error. You can format the Netfile portion of the hard drive, which often fixes the error, but you will lose some network data and stored faxes. If that doesn't fix the problem, the whole hard drive may need to be formatted or replaced.

Related Ricoh Aficio MP C2050 Manual Pages

User Manual - Page 3

...manual code/pin entry  Release jobs from a hold/release queue (Secure & Find Me Printing)  Tracking of faxing and scanning (for all server OS's including ...copier interface is consistent with the workstation print interface, meaning users only have the same level of reporting and administration for devices supporting SDK 4 or higher) Highlights of the embedded solution include...
User Manual - Page 4

.... Ltd., All Rights Reserved. 4 of the Ricoh LCD screen (this changed by a Ricoh Technician. Installation instructions will vary slightly for assistance.  Ensure that the following points are checked off -the-glass copier, scan and fax usage and may serve as a release station for network prints (for compatible Ricoh devices. This button will allow the control, logging and...
User Manual - Page 8

... be changed : SP-5967-1: Copier Server must be used to : 1: Off 2.2.6.1 Ensure Device Authentication and Key Counter is installed. Select the "User Authentication Management" button (usually on the 2nd page of 41 Select the "System Settings" button 3. PaperCut - If set to re-print documents that SP-5113-1 (Default Optional Counter Type) is also disabled: 1. Ricoh Embedded...
User Manual - Page 9

... device panel). 2. If this button is an alternate way to perform copying and this device in PaperCut. 8. You will cause print jobs to do this will need to be locked/tracked too). 7. (Optional) To restrict/track Faxing and Scanning, also enable the "Facsimile" and "Scanner" options. Select the "Administrator Tools" tab 4. Press OK to the Ricoh...
User Manual - Page 10

... Size to "Immediate TX". This button appears toward the centre right of fax events it is recommended to change the fax transmission mode to the maximum value allowed by the device (see screenshot below) 2.2.8 Fax Configuration (Recommended when tracking faxes) To overcome some limitations with the way the Ricoh devices notifies embedded applications of the...
User Manual - Page 12

... Application using just a web browser. It can be resolved by the Ricoh copier (e.g. Open the "connection.properties" file in the above directory. The name of 41 Select the "Local File" option, then press the "Browse..." Copy the ZIP file to the Ricoh devices). 2.2.10.2 Install the application To install the application, perform the following...
User Manual - Page 14

...set the "server-name" to the Ricoh Java SD Card The Ricoh embedded application comes included with a directory "\sdk\dsdk\dist\403046912" on the Ricoh device: 1. Copyright © 2012 PaperCut ... open the directory that can be installed on the Ricoh Copier. 2. To copy the embedded application to the Ricoh device. Ricoh Embedded Manual Revision: 19 2012-10-26 2.2.11 ...
User Manual - Page 15

Ricoh Embedded Manual Revision: 19 2012-10-26 2. Insert the Java card into SD card slot 3. 4. Wait for the device to confirm that the application installed correctly. Select the "SD Card" media button. 11. Turn on the top left of the screen. 8. Select the "PaperCut Client" application. 12. Confirm all the options and then press...
User Manual - Page 16

... installed on your network. On the device go to the Ricoh admin/settings by pressing the "On" button and set the timeout to register the device in PaperCut (e.g. On the "General ..." button at the device itself. 1. The device will then appear as the copier's print queue is set too short, then it must be started at the bottom of the device panel). 2. Press the "Other function" hard button ...
User Manual - Page 17

...is rebooted/restarted the PaperCut application will appear in the PaperCut administration interface under the "Devices" tab with the name you will be presented with the "Welcome screen" (see... Rights Reserved. 17 of the "[Template Printer]". The Ricoh device will start " which means that when the MFP device is logged in the steps above. The embedded application is now...
User Manual - Page 18

...' user. 3. Press the "OK" button to accounts/departments/costcenters/etc). To setup...:  'testusersimple' - Ricoh Embedded Manual Revision: 19 2012-...ensure that this user is used to perform basic copier monitoring and control and to "Restricted". 4. Please... PaperCut Software International Pty. is set to perform print release tests.  'testuseradvanced' - Ltd.,...
User Manual - Page 19

..." hard key on the copier. Press the "Logout" button. Select the device from the "Devices" tab. 3. Select the "Job Log" tab. Ltd., All Rights Reserved. 19 of the copy job that the copier activity was just performed. Ricoh Embedded Manual Revision: 19 2012-10-26 2. At the "Welcome" screen, press "Start". 2. At this point the copier will list all the...
User Manual - Page 20

..." that account by staff in the user column to . Ricoh Embedded Manual Revision: 19 2012-10-26 4. Select the "Job Log" tab to create another few accounts. This is commonly...press "Start". 2. Repeat the process to display all users to departments. Select the account to allocate copying to view the user's account details 5. "Test Account 1". 4. At this point the copier will...
User Manual - Page 21

... will be used at your site. Press OK/Apply to "Copier & Print Release Station". 4. Select the print queue that the job was enabled for testing. 3. The copying just performed as a "Print Release Station": 1. In PaperCut, select the "Devices" tab. 2. The photocopier device must be listed. 4. PaperCut - Ricoh Embedded Manual Revision: 19 2012-10-26 5. Once completed...
User Manual - Page 22

... in the "Printers- >Jobs Pending Release" page of 41 Try cancelling a job by pressing on the job. 15. Ltd., All Rights Reserved. 22 of the PaperCut administration interface. 9. Ricoh Embedded Manual Revision: 19 2012-10-26 5. The jobs will be cancelled, and will not print. At the "Welcome" screen, press "Start". 11. Select the "Release Held Print Jobs" option. 13...
User Manual - Page 24

... a username like 'john.smith.001', it may log in the PaperCut client print popup. See the PaperCut user manual for swipe card logins. This option overrides all... version 4 devices. The options available include:  Select from an external source. PaperCut - Identity number → Require PIN When a user logs in by keyword  Select account using PIN/Code Copyright ©...
User Manual - Page 25

...account security access, will mirror the same options available when the user prints. The custom text might include instructions or terminology that appears in to each account controls account security...device to be customized by editing the device configuration from list" and/or "Select using PIN/Code" are controlled at the user level via the User Details page. An example of 41 Ricoh...
User Manual - Page 26

... in the device details screen. extdevice.ricoh.appbutton1.label The label displayed on the second other application button is enabled. Config name Description ext-device-msg.copierenabled-text The text displayed on the 'welcome screen' (the screen displayed after pressing 'Start' from the ready screen). ext-device-msg.welcome-text The text displayed on the 'copier enabled...
User Manual - Page 28

...where "RR" is the red component, "GG" is the green component and "BB" is logged in the "Priority" column. 5.3.2 Enable Application Switch Button(s) PaperCut allows for up to...button for users. http://ricoh-device-ip/ 3. NOTE: The Ricoh devices have a limited color palette (216 colors) and will display detailed information about the application, which application to choose which includes...
User Manual - Page 31

...devices The Ricoh SDK 2.x devices provide a limited environment for tracking Faxing or Scanning.  Copy settings from bypassing the system and directly accessing the copier. Copy counts, color, etc). say to change...logged in the Ricoh device SDK, and we are working with Ricoh to resolve this problem, PaperCut will disable the automatic logout timeout when a fax job is started, and then ...

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