Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by elephAlf on September 6th, 2014
How To Settings On Surfboard Sb6121
The person who posted this question about this Motorola product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.
Current Answers
Answer #1: Posted by MotoAgents on September 18th, 2014 11:23 AM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hi elephAlf,
In this case the best is to get in touch with the solutions department as they provide assistance for your device, please follow this link to check contact information.
Regards,
Gaby R.
Motorola Support.
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
...Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet...for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and ...
Installation Guide - Page 4
...AC surge protector in the instructions. The device must not be exposed to all of cord sets may result in a wet basement, or near a bathtub, washbowl, kitchen sink or ... so that included the use of power source indicated on the device's marking label.
SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document To ensure regulatory and safety compliance, use only...
Installation Guide - Page 5
... digital device, pursuant to part 15 of cable entry as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your region....not expressly approved by one or more of this product with the limits for assistance. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Refer all servicing to qualified service personnel.
&#...
Installation Guide - Page 6
...in this filing. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document B
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an ...the device. CAUTION: To reduce the potential for an uncontrolled environment.
The firmware setting is restricted to the following two conditions: • This device may cause undesired...
Installation Guide - Page 7
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. In the Box
Before installing the SB6121 cable modem, make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
Uncontrolled Document ITEM Power Supply
DESCRIPTION ...
Installation Guide - Page 9
...: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 10
... provided by your service provider may implement bonded channels for high-speed Internet and Ethernet connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations.
Your...
Installation Guide - Page 11
... Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting...
Installation Guide - Page 12
Connect the other end of the Ethernet cable to the Ethernet port on the modem. Connect the other end of the building. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Make sure the coaxial cable is for indoor use only. Connect the Ethernet cable to avoid damaging...
Installation Guide - Page 13
... possible, mount the modem to mount the cable modem.
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
Uncontrolled Document B
Using the Energy Conservation Switch
The Energy Conservation switch is disconnected from the wall outlet and all cables are removed from the back of the cable modem before starting : •...
Installation Guide - Page 14
.... 5. See the dimension diagram below for potential damage to mark the holes. 2. Properly arrange the cables to wall spacing
3. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Note: The hole depth will be determined by the installer and by the type of hardware selected...
Installation Guide - Page 16
... for your computer. 2. Type www.motorola.com in the Address bar. Click Change adapter settings to display the Network and Internet window. 3. Select Internet Protocol Version 4 or 6 (...you do not see the Configuring TCP/IP section for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Click Start and then click Control...
Installation Guide - Page 17
...Connection Properties window and then exit the Control Panel. Click Start and then click Settings. 2. Close the remaining windows and exit the Control Panel. Select Obtain an ...Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Click Start and then click Settings. 2. Select Properties from the drop-down ...
Installation Guide - Page 20
... connected to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2.
Type http://192.168...
Installation Guide - Page 21
B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document Click Reset All Defaults. Select Configuration from the menu bar.
2. WARNING: This will delete your SB6121 modem configuration to the factory ...
Installation Guide - Page 22
... functioning properly.
Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your service provider for your system described ...SB6121 is properly plugged into the electrical wall outlet.
• Check that the electrical outlet is working.
• Check that the ONLINE icon is ON to its original factory settings if the cable modem...
Installation Guide - Page 24
...only in whatever form. Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document Software provided by destroying the ... with the operation of the Software. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING...
Installation Guide - Page 25
...use.
Please contact your distributor, cable operator, or Internet service provider, as set forth in subdivision (c)(1)(ii) of the Software, any nuclear facility. EXCEPT AS...FITNESS FOR SUCH USES. U.S. The contractor/manufacturer is my limited warranty? Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks ...
Quick Reference Guide - Page 2
... an active coax cable. F-connector connects to the computer 2. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Do not set the modem in order for the gateway to be found on the...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway...
