Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by lbnospkani on October 18th, 2013
Motorola Surfboard Sb6121 Wont Connect
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
... be installed and used for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near water: for connections to the main power supply circuit. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document To ensure regulatory and safety compliance, use .
• Installation of this device is close enough to...
Installation Guide - Page 5
... This equipment generates, uses, and can be determined by Motorola for help. Operation is no guarantee that may cause undesired...; Increase the separation between the device and receiver. • Connect the equipment into an outlet on , the user is in ... interference will not occur in a particular installation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Keep the...
Installation Guide - Page 7
... your home or business to the Internet and other online services. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. It also provides instructions for the SB6121. In the Box
Before installing the SB6121 cable modem, make sure the following operating systems:
Introduction • In the Box...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process...
Installation Guide - Page 10
... receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not...
Installation Guide - Page 11
...Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access ... that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document To receive data service, you ...
Installation Guide - Page 12
... cable is for indoor use only. Plug the power cord into an electrical wall outlet. 5.
Connect the Ethernet cable to lightning could create a safety hazard and damage the product.
1.
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Exposure of the power cord into the Power port on...
Installation Guide - Page 16
... the TCP/IP configuration, go to Verifying the IP Address for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document If the Motorola website appears, you have successfully connected to display the LAN or High-Speed Internet
connections window. 5. Right-click the network connection for your computer. 2. Configuring TCP/IP for Windows...
Installation Guide - Page 17
... configuration, go to the Network Properties Options. If you to allow access to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Select Properties to display the Local Area Connection
Properties window. Select Properties from the drop-down menu to display the Local Area...
Installation Guide - Page 18
... Automatic Private IP Addressing (APIPA). Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click All Programs. 3. The Auto-configuration IP address, ranging from 169...
Installation Guide - Page 19
... proper cable-TV operation, you can renew your service provider.
C. Connecting to open a command prompt window.
2.
A. Type cmd and click OK to close ... the Windows taskbar, click Start. Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document See Renewing the IP Address for more information.
Installation Guide - Page 20
Note: If you first log on a computer connected to your service provider for more information. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document
Type http://192.168.100.1 ...
Installation Guide - Page 24
... the Software only in violation of the Software. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ...in the Software programs or documentation. (5) Export the Software or the Product components in connection with the Software, other than for personal use . (3) Copy, alter, translate, ...
Installation Guide - Page 25
... cable operator or Internet service provider ("Service Provider") for details.
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is manufactured by Motorola and identified by United States copyright laws and international treaty provisions.
MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE...
Installation Guide - Page 26
...OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
What you or another person and whether based in connection with this Limited Warranty ...REMEDIES for details. Motorola's warranty is governed by you must do to obtain warranty service. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide...
Quick Reference Guide - Page 1
... versions of installing, configuring, and troubleshooting the Motorola SB6121 modem. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol ...Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of Contents ...1 Introduction ...1 Installation ...2
Additional Warehouse Information 2 Installation Procedure ...2 Rear Panel Connections...
Quick Reference Guide - Page 2
... items will need to operate. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Connect an active coax cable. An RJ-45 Ethernet port to connect the modem to the power adapter
Technical Operations Academy
Page 2 of...
Quick Reference Guide - Page 3
...
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON.
The LINK light flashes when the cable modem is performing. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should...
Quick Reference Guide - Page 4
Scanning downstream frequencies. Scanning upstream frequencies. H. To restart the Motorola SB6121:
1. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off , modem is enabled. IP registration was lost. Verify the power connection. Technical Operations Academy
Page 4 of steps when first connected to power and RF signal. Power On Self Test (POST). If LED remains off...
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