Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by ranjsantin on March 28th, 2014
How To Check Surfboard Sb6121 Firmware
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows...
Installation Guide - Page 4
...the type of the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with national wiring codes and conform to local regulations.
• Operate this product near water: for example, near a bathtub... overload outlets or extension cords, as this device to rain or moisture. SB6121 Cable Modem • Installation Guide
iv
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Installation Guide - Page 5
...Motorola product, do not dispose of this device, ask the service technician to perform safety checks to determine that the device is restricted to lightning and power surges.
• Upon completion..., the user is encouraged to try to correct the interference by Motorola for assistance. SB6121 Cable Modem • Installation Guide
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• Do not cover the device ...
Installation Guide - Page 6
...of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at least 20 cm (8 inches). CAUTION: To reduce the potential for ... allocated as primary users (meaning they have priority) of the Industry Canada Rules. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document To comply with any interference, including interference ...
Installation Guide - Page 7
..., make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
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It also provides instructions for the SB6121.
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*:...connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 10
... operation is made. Your service provider may also implement bonded channels for RECEIVE and SEND channel connections.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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ICON 5
6
FLASHING
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to...
Installation Guide - Page 11
... address which is located on the bottom of the modem. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and...
Installation Guide - Page 12
... Power port on your computer. 6.
Exposure of the building. Plug the other end of the coaxial cable to the Cable connector on the modem. B
3
Installing the Modem
Connecting the SB6121
This product is connected to a cable outlet or splitter. 2. Do not route the Ethernet cable outside of the cables to avoid damaging them...
Installation Guide - Page 13
... cord is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used.
• Push • Push
button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable...
Installation Guide - Page 14
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select an appropriate depth ... wall mounting template on the wall to prevent any safety hazards. 6. B
Before drilling holes in the wall, check the structure for the spacing needed between the wall and underside of the screw head:
2.6 mm (0.10") maximum...
Installation Guide - Page 15
B
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 16
... and exit the Control Panel. Connecting to the Internet. If the Motorola website appears, you have successfully connected to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the...
Installation Guide - Page 17
...-click the network connection for Windows XP
1. Be sure Internet Protocol (TCP/IP) is checked. 6. Select Internet Protocol (TCP/IP) and click Properties to the Internet • Configuring...Windows Vista. Click OK to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Close the Local Area Connection Properties...
Installation Guide - Page 18
..., that indicates possible broadband network problems or an improper connection between your television
Connecting to 169.254.255.255, is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable...
Installation Guide - Page 19
... IP address should appear indicating that Internet access is available.
3. Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document Open a command prompt window.
From the Windows taskbar, click Start.
Installation Guide - Page 22
... front panel, note the status of the icon lights as described in Configuring TCP/IP. Hand-tighten if necessary.
• Check the IP address.
Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document You may ask for the status of the icons and refer to Front Panel Icons...
Installation Guide - Page 24
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND... THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). TERMINATE this License...
Installation Guide - Page 25
... selection of The Rights in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; Motorola is my limited warranty? Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is not responsible for any Software will be aware of any Product subjected to the Product. Motorola's warranty shall...
Quick Reference Guide - Page 4
...frequencies. D. G. The upstream channel was lost .
B.
To restart the Motorola SB6121:
1. Plug the cable modem back into power.
4. Verify the power connection. C. If the RF levels are... off .
IP registration was lost . F. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power and RF signal. Modem processing for DHCP, TFTP, and TOD. H. Power...
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