Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by grahhayp on September 22nd, 2013
How To Connect Att With Surfboard Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
...not place objects filled with liquids, such as vases, on the device's marking label. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document To ensure regulatory and safety compliance, use only the....
• Operate this device only from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other electrical surges.
• Do not...
Installation Guide - Page 5
... receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on the device or use forced air to remove dust.... cloth. This device complies with your region. Operation is in a particular installation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Caring for help.
These limits are not available...
Installation Guide - Page 7
... Cable Software License & Regulatory Card
SB6121 Install Sheet
Standard Category 5 or higher, cable for connecting to the Internet.
You can use your high-speed cable modem to the Internet and other online services. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box...
Installation Guide - Page 9
...- 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process...
Installation Guide - Page 10
... receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not...
Installation Guide - Page 11
... port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access ... that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
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To receive data service, you ...
Installation Guide - Page 12
... cord into an electrical wall outlet. 5. Do not route the Ethernet cable outside of the cables to the Cable connector on your computer. 6. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Plug the other end of the power cord into the Power port on the...
Installation Guide - Page 16
... to the Internet. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Select Obtain an IP address automatically and Obtain DNS server address
automatically. 9. For more information, see the Motorola...
Installation Guide - Page 17
... TCP/IP for Windows Vista
1. Close the Local Area Connection Properties window and then exit the Control Panel. Connecting to display the LAN or High-Speed Internet
connections window. 6. Open the Control Panel. 3. Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document When you to allow...
Installation Guide - Page 18
... the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection between your IP configuration. Check the following: • Your cable connections • Whether you will not be able to open...
Installation Guide - Page 19
... press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A valid IP address should appear indicating that Internet access is available.
3. Connecting to close the command prompt window. Select Run to open the Run window. Type cmd...
Installation Guide - Page 20
...first log on a computer connected to your service provider for more information. You can also reset the modem configuration back to monitor the various configuration settings and operational status of your cable modem. Starting the Modem Configuration Manager
1. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide...
Installation Guide - Page 22
... your service provider for further assistance.
Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your cable service is operating properly.
• Check the coaxial cable connection at the SB6121 and cable wall outlet. B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact...
Installation Guide - Page 23
... channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 24
..., rent, lease, give, sublicense or otherwise transfer the Software, in whole or in connection with the Software, other than for personal use . (3) Copy, alter, translate, decompile...OF EACH OF THE TERMS OF THIS LICENSE. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham...
Installation Guide - Page 25
..., and do not affect the performance or use .
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is provided with RESTRICTED RIGHTS...otherwise, with the Software.
Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
19
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The Product is not designed ...
Installation Guide - Page 26
... YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document Contact your Service Provider. ALL WARRANTIES ARE...in contract or tort. What you or another person and whether based in connection with this Limited Warranty last?
Motorola's warranty is governed by you must ...
Quick Reference Guide - Page 1
...Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Technical Operations Academy
Page 1 of Internet addresses that operators may use. ... DOCSIS 3.0 Modem includes a number of Contents ...1 Introduction ...1 Installation ...2
Additional Warehouse Information 2 Installation Procedure ...2 Rear Panel Connections ...2 Front ...
Quick Reference Guide - Page 2
... 2. An RJ-45 Ethernet port to connect the modem to Ethernet port on the bottom of the modem. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5
Rear Panel Connections
1. Connects the modem to operate. Do not set the...
