Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by tszzerue on August 24th, 2013
How To Manually Port Forward A Motorola Surfboard Sb6121 Router
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 2
... reproduced in any form or by any means or used to make changes in this manual at any kind, implied or expressed, including, but not limited to time without written permission from Motorola, Inc. Motorola provides this publication may make improvements or changes in the product(s) described in content from time to , the...
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...and other outlet unless the plug can result in a risk of fire or electric shock.
SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for future reference.
• ....
• Comply with all of the instructions listed here and/or in the user manual before you are dangerous. They may be used in strict accordance with manufacturer's instructions, ...
Installation Guide - Page 5
...the installation and troubleshooting instructions. Do not spray cleaners directly on a Motorola product, do not dispose of any interference received, including interference that may... should not be used in particular, specifies that contained in a particular installation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document If this product with the instructions, may...
Installation Guide - Page 6
... any interference, including interference that may cause undesired operation of 5250-5350 MHz and 5650-5850 MHz frequency bands. To comply with Canadian ICES-003.
SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document
Installation Guide - Page 7
... Guide
1
Uncontrolled Document This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*:...connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document
Installation Guide - Page 10
...Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document The LINK icon turns...the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option...
Installation Guide - Page 11
... address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document
The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable...
Installation Guide - Page 12
... into an electrical wall outlet. 5.
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Do not route the Ethernet cable outside of the Ethernet cable to the Ethernet port on the modem. 4. Connect the Ethernet cable to the Ethernet port on the modem. Make sure the coaxial cable is for...
Installation Guide - Page 16
.... 2. Select Properties to the Internet • Checking for Windows 7. If the Motorola website appears, you complete the TCP/IP configuration, go to the Internet. Right-click... have successfully connected to Verifying the IP Address for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Click Network and Internet to close...
Installation Guide - Page 22
...-tighten if necessary.
• Check the IP address. Call your service provider if you have to reset the SB6121 modem configuration to the SB6121 and the computer.
• If a device is connected via the Ethernet port, check that the Energy Conservation switch is ON (pushed in).
• On the front panel, note the status...
Installation Guide - Page 24
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Software provided by destroying the original and all component parts and printed materials) permanently to another person, but not limited to, modifying the Software ...
Installation Guide - Page 25
... under this Product or the uses to conflict of aircraft, air traffic, aircraft navigation or aircraft communications;
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Please contact your requirements or that the...
Installation Guide - Page 26
...; Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO... any and all claims that you may have arising out of the United Nations. Motorola's warranty is governed by you must do to obtain warranty service. B
How long...
Quick Reference Guide - Page 1
... and upstream channels to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem.
This document was developed to be used by a single subscriber. Quick Reference Guide - DOCSIS 3.0 provides a number of enhancements earlier versions of Contents ...1 Introduction ...1 Installation...
Quick Reference Guide - Page 2
... to the computer 2. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector.
Connect an active coax cable. An RJ-45 Ethernet port to connect the modem to an active cable drop 3. Connects the modem to Ethernet port on the bottom of 5 Connect the primary...
Quick Reference Guide - Page 3
...modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on and off the cable modem...6 Power Powers on the Ethernet port computer, or hub is
port is transferring data. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel...
Quick Reference Guide - Page 4
...
Use the front panel LEDs as well as detailed above.
5. To restart the Motorola SB6121:
1. Turns off , modem is connected and blinks when transmitting or
receiving data. IP registration was lost. Modem processing for DHCP, TFTP, and TOD. Unplug the cable modem from power and wait approximately 1 minute.
3. Powered off during normal operation: The downstream...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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