Lexmark Pro915 Support Question
Lexmark Pro915 Support Question
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Question posted by geruBcbc on June 3rd, 2014
How To Clear Error Message On Lexmark Pro915 Printer
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Related Lexmark Pro915 Manual Pages
Quick Reference - Page 6
... on the model, your home or office over a secure wireless network with your printer works for the following printer models: • Lexmark Pro912 • Lexmark Pro915 • Lexmark Pro919
Printer features
Depending on the features of the printer that came with up the printer
1 Unpack the printer. About your online calendars, online photo albums, RSS feeds, and more.
• Shortcuts...
Quick Reference - Page 45
... a properly grounded, working electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install...
Quick Reference - Page 49
... sure that the following :
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
If the printer is sharing the line with the PostScript driver or the Universal Fax Driver. An error message appears on a network, print a network setup page, and then see the complete network troubleshooting information in a private branch...
User's Guide - Page 46
... layout of data can occur.
If the camera USB
selection is incorrect, then the camera is detected as a flash drive, or an error message is displayed on the front of the printer. A loss of the photos that you want to change the print settings from the camera.
5 See the documentation for the job...
User's Guide - Page 131
... Web site at http://support.lexmark.com to turn the printer back on page 135 Press and hold for three seconds to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer • Live online customer support • Contact numbers for paper jam messages, and clear any jams. • Check...
User's Guide - Page 136
...PRINTER SOFTWARE
Understanding printer messages
Alignment Problem
Try any markings on used paper, which could cause the alignment error message to reappear.
3 Close the printer. 4 Touch OK or press to retry, depending on your printer....
• Press to clear the message. The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers. The printer will read any of the...
User's Guide - Page 137
... entered as the default e‑mail message for the printer. • Touch No to clear the message.
Close Printer
The printer is securely connected to the host computer, print server, or other network access point. • Touch OK to keep the new message for the current job only. Communication Error
The printer cannot communicate with the correct paper size...
User's Guide - Page 138
...Lexmark ink cartridges. • Install the specified ink cartridges properly. Troubleshooting
138
Duplex Unit Missing
Try one or more of the following:
• Make sure the printer is connected to an Ethernet or wireless network before sending an e-mail. For more of the printer to clear the message... the printer to communicate with the SMTP
server.
Ink Cartridge Error
The printer is ...
User's Guide - Page 139
... cartridge or cartridges. • If a Cartridge Finder widget has been downloaded to your printer, then touch Find Ink.
Ink Low
You may not be allowed to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported
ink cartridges. Note: Depending on .
User's Guide - Page 140
... more of the following:
• Touch Continue to clear the message. • Turn the printer off and then back on to reset the printer.
Out of Paper in Tray [x]
Try one or ....
Troubleshooting
140
Load [Paper Source] with e‑mail addresses. • Touch No to clear the message. Network [x] Software Error
[x] is the number of the following :
• Touch Yes to enter the e‑...
User's Guide - Page 141
... the print job from the printer memory. Printhead Error
Remove and reinsert the printhead
Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message, depending on your printer model. Printer Memory Full
Touch OK or press to avoid damage and print quality problems.
1 Open the printer, and then lift the latch...
User's Guide - Page 143
... already installed, then see "Printhead Error" in the User's Guide. Printhead Unsupported
Try one or more of the following:
• Turn the printer off, and then turn it clicks into place.
1
2
Note: Make sure to clear the message.
• If your printer did not come with a printhead, then visit the Lexmark support Web site at
http...
User's Guide - Page 144
... Error
Try one or more than two hours since the printer was turned on how to clear the message.... Clean or Deep Clean the printhead to install the ink cartridges into the printhead. For more information, see "Replacing ink cartridges" in the User's Guide.
6 Close the printer.
• Visit the Lexmark support Web site at http://support.lexmark...
User's Guide - Page 145
...clear the message. SmartSolutions Update Failed
Try one or more of the following:
• Check the printer software settings or the Administration settings from the printer to enable the scanner. • Touch OK to clear the message. Security Certificate Error... to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list ...
User's Guide - Page 146
... replace it with a supported device.
Unable to clear the message. USB Hub Not Supported
Remove the unrecognized USB hub. Standard Network Software Error
Try one or more information, visit http://support.lexmark.com. For more of the following :
• Touch Continue to clear the message. • Turn the printer off and then back on page 152
Paper...
User's Guide - Page 158
...plugging an analog telephone into the same port. Connection checklist • Make sure that the printer and other topics in . Troubleshooting
158
MAKE SURE TO ENTER A VALID RECIPIENT E‑MAIL ... page 160 • "Cannot run the fax software" on page 161 • "Fax error messages on the printer control panel" on the telephone line by plugging an analog telephone into the
port of common ...
User's Guide - Page 160
... Sending > Dial Prefix
2 Check the prefix. If the printer is in an office setting or in the printer memory.
However, if the printer memory is full, then the printer may need to press so you can be able to an analog port on the PBX. An error message appears on the correct distinctive ring, if you...
User's Guide - Page 161
... the scan resolution of the document.
• Lower the fax quality.
• Reformat the document on the touch screen. For information on the printer control panel
Error Message: Remote Fax Error
Fax Mode Unsupported
What it indicates:
Possible solutions:
The receiving fax machine cannot receive the fax. In
some countries, you cannot send a fax...
User's Guide - Page 162
... of the document that it and automatically redial the number. The receiving fax machine does not support the scan resolution of the machine. Troubleshooting
162
Error Message: Unsupported Compression
Unsupported Resolution
Unrecoverable Fax Error Fax Modem Error
Phone Line is saved in the printer memory.
User's Guide - Page 195
... cannot receive faxes 160 cannot run fax software 161 cannot send faxes 159
error messages, printer control panel 161
fax troubleshooting checklist 158 faxing
Address Book 84 blocking 93 calling...access area
location 12 Ink Cartridge Error 138 Ink Cartridge Missing 139 ink cartridges
installing 14 ordering 13 removing 14 replacing 14 using genuine Lexmark 14 ink levels checking 127 Ink...
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