Get support for HP RF863AA - Personal Media Drive 500 GB External Hard

HP RF863AA Support Question

HP RF863AA Support Question

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Question posted by drummermenco on August 18th, 2012

Broken Portable Hd Rf863aa 500mb

Hi there, I was wondering if you know how to help me to get back my files that were stored in my hp portable hard drive. Apperently it's not being recognized by any of my computers anymore. It's not making any sound but the lights are on. Not sure what to do.  

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Related HP RF863AA Manual Pages

HP Personal Media Drives - Limited Warranty and Support Guide - Page 3

...or calibration or other external causes; (b) by software, interfacing, parts or supplies not supplied by other than HP or an HP authorized service provider. HP IS NOT RESPONSIBLE FOR ... DATA STORED ON HARD DRIVES OR OTHER STORAGE DEVICES. The warranty period starts on your proof of receiving warranty service. Limited Warranty and Technical Support Statement HP Personal Media Drive Duration ...
HP Personal Media Drives - Limited Warranty and Support Guide - Page 5

... obtain hardware warranty service, call Customer Care or a participating authorized HP Personal Computer Repair Center at http://www.hp.com/support for up-to your PC. Support is on the Personal Media Drive. 1 Click Start on the taskbar, click My Computer, and then double-click the HP Personal Media Drive icon. 2 Open the PMD folder. 3 Double-click the HPDI.exe...
HP Personal Media Drives - Limited Warranty and Support Guide - Page 6

..., including interference that the product(s) Product: Model Number(s): Product Options: HP Personal Media Drive hd0000 series All conforms to receive instructions. HP does not repair drives. Returning a Media Drive If your HP Personal Media Drive requires replacement and is out of warranty, you can replace the drive for a fee. Operation is subject to the following Product Specifications...
HP Personal Media Drives - Limited Warranty and Support Guide - Page 2

Limited Warranty and Technical Support Statement HP Personal Media Drive Duration Hardware: 1 year Limited Warranty Software: 30 days Technical Support Hardware Limited Warranty This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (HP Products) sold by Hewlett-Packard Company, its standard time and materials charges to service the printer for the remainder of...
HP Personal Media Drives - Limited Warranty and Support Guide - Page 4

... Norway Portugal Spain Sweden Switzerland Republic of the numbers listed below during the warranty period. Where is on the Personal Media Drive. 1 Click Start on the taskbar, click My Computer, and then double-click the HP Personal Media Drive icon. 2 Open the PMD folder. 3 Double-click the HPDI.exe. 4 When prompted, save the User's Guide to -date...
HP Personal Media Drives - Limited Warranty and Support Guide - Page 5

..., call the appropriate number for a fee. Returning a Media Drive If your HP Personal Media Drive requires replacement and is subject to the following Product Specifications:...14-3143) North America Contact: Hardware Quality Eng. HP does not repair drives. Operation is under warranty, call the appropriate number for your HP Personal Media Drive is out of FCC rules. If your country/...
HP Personal Media Drive - Setup Poster - Page 1

www.hp.com (4079-705033-800) SERIAL ETHERNET OUT IN 2a HP Personal Media D rive Copyright © 20 04-2008 Hewlett-Packard Development Company, L.P. HP Personal Media Drive 1 User's HP Guide Personal Media Drive 2b Copyright © 2004-2009 Hewlett-Packard Development Company, L.P. Printed in www.hp.com
HP Personal Media Drives - Setup Poster - Page 1

HP Personal Media Drive HP Personal Media Drive 1 HP User's GPueirdseonal Media Drive 2a HP Personal Media Drive (?:) / PMD / HPDI.exe 2b Copyright © 2004-2006 Hewlett-Packard Development Company, L.P. Printed in www.hp.com SERIAL ETHERNET OUT IN Connectivit y Cent
HP Personal Media Drive - User Guide - Page 3

... 7 Reformatting the Drive with a FAT32 File System 7 Using Your HP Personal Media Drive 8 About HP SureStore Backup Software 8 Transferring Files to Another Computer Manually 8 Playing Games 8 Using Your HP Personal Media Drive with an HP Computer and Personal Media Drive Bay 8 Using the Security Lock 8 Troubleshooting 9 Getting Help 9 HP Personal Media Drive Specifications 10 FCC...
HP Personal Media Drive - User Guide - Page 4

... to avoid hardware damage and data loss. This action voids the warranty. • Do not set temperatures. For some HP Computers, the HP Personal Media Drive is designed to quickly and easily store and transfer media files such as it is an external hard disk drive with the HP Personal Media Drive attached to a USB port, or while inserted into specially designed Hewlett-Packard computer...
HP Personal Media Drive - User Guide - Page 5

Contents HP Personal Media Drive: A Pre-formatted USB 2.0 external hard disk drive C B Quick setup document C 1.8 meter (6 foot) USB 2.0 cable D Power adapter E Power cable Limited Warranty and Support Guide D (not shown) E A B 2 HP Personal Media Drive User's Guide
HP Personal Media Drive - User Guide - Page 6

..., digital video camcorders, and MP3 players. This drive is a portable, external hard disk drive that is slightly less than the capacity stated on page 6. Your HP Personal Media Drive is pre-formatted in NTFS. When disconnecting the drive, you to quickly and easily store a large number of this document before attempting to easily store files from your digital music, photo, video...
HP Personal Media Drive - User Guide - Page 7

... Your HP Personal Media Drive To use your HP Personal Media Drive. The HP Personal Media Drive can be easily inserted and removed from the hard drive bay without turning off and the HP Personal Media Drive should be inserted into specially designed HP computers. it should be turned off the computer, sometimes referred to as an external drive that connects to the HP Personal Media Drive...
HP Personal Media Drive - User Guide - Page 8

... the USB connector on the back of HP Personal Media Drive L H J K D E F A Drive activity LED indicator B Power on your computer. Drive Indicators and Connectors The HP Personal Media Drive comes with most computers as an external hard disk drive that you connect using a USB cable. 4 Plug the rectangular end of the HP Personal Media Drive (L). 2 Plug power adapter into the power cable...
HP Personal Media Drive - User Guide - Page 9

... can rename the drive in the Computer window by right-clicking the drive, selecting Rename, and then typing in the system tray at the bottom of the internal and external drives. On Windows XP, open My Computer. One may need to close all of your desktop letting you have more than one HP Personal Media Drive. NOTE: For...
HP Personal Media Drive - User Guide - Page 10

... need to reformat the HP Personal Media Drive with a FAT32 file system. The new drive is the drive that was formatted at this disk drive on the taskbar. 3 Choose Settings and click Control Panel. 4 Double-click System. Formatting can also type a label for Windows CAUTION: Reformatting a hard disk drive destroys all data on the drive. Your HP Personal Media Drive was not listed before...
HP Personal Media Drive - User Guide - Page 11

..., recorded TV, gaming, or other data files. • Easily restore any or all of HP Media Center PC, go to Another Computer Manually You can use the HP Personal Media Drive the same way you use your computer. These security cables are installed on a hard disk drive than when they are designed to store and play CD-ROM games. For...
HP Personal Media Drive - User Guide - Page 12

.... See the Windows Help files or the documentation that the USB 2.0 card drivers are the most current available and are using a USB 2.0 port. Drive does not appear on my computer Try the following : HP Customer Care Web Support For the latest updates and information about your HP Personal Media Drive, go to: http://www.hp.com/support Administrator privilege...
HP Personal Media Drive - User's Guide - Page 7

... USB 2.0 for added data security and quickly transfer data between PCs. Your HP Personal Media Drive is a pre-formatted, portable, external hard disk drive that is normal. This drive is lightweight and small. Large storage capacity The large storage capacity allows you can install and remove the HP Personal Media Drive without using any Plug and Play ready port so you to USB...
HP Personal Media Drive User's Guide - Page 7

... software (select models only) Helps you can install and remove the HP Personal Media Drive without turning off the PC. Compatibility Compact design Warm swappable convenience Pre-formatted Works with Kensington® and other data files. This is pre-formatted in NTFS. The HP Personal Media Drive is a pre-formatted, portable, external hard disk drive that is slightly less than...

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