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Epson WorkForce 500 Support Question

Epson WorkForce 500 Support Question

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Question posted by technifemme on January 4th, 2013

Scanner Error Occurred

help! i'm trying to replace the ink cartridges on my Epson Workforce 500, but cannot advance beyond trouble screen that says, "A scanner erro has occurred. See your documentation." can you help me resolve this issue? thank you!

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Related Epson WorkForce 500 Manual Pages

Product Brochure - Page 1

... to 60 speed dials and receive up to -use, individual ink cartridges • Print more with built-in black and color1 •... highlighter friendly documents rival those from a laser printer and photos rival those from the lab • Do more , change cartridges less often - WorkForce500 Print | ... a laser printer3 • Replace only the color that you can count on - 1-year ...
Product Brochure - Page 2

...Star® compliant One-year limited warranty in the U.S. WorkForce 500 Print | Copy | Scan | Fax | Photo Printing Technology Ink Palette Ink Cartridge Configuration Ink Type Fade Resistance / Print Longevity4 Minimum Ink Droplet Size Maximum Print Resolution Print Speed1 Copy Speed1 Fax Specifications Scanner Type Photoelectric Device Optical Resolution Hardware Resolution Maximum Resolution...
Quick Guide - Page 17

...Error...Error to print reports only when an error occurs, or On Send to +4 Paper Size Letter (default) Legal A4 Auto Reduction Off On Last Trans. Setting Up a Speed Dial List You can create a speed dial list of paper loaded in the WorkForce 500... 60 fax numbers so you send. Press Setup. 2. Indicates when the WorkForce 500 Series prints a report on multiple sheets (Off). Select Fax Settings, then...
Quick Guide - Page 20

Your document is busy, you see a redialing message and the WorkForce 500 Series redials after one minute. Other Ways to Dial a Fax Number In addition to manual transmission, here are some other ways you can dial the fax number from the phone. The last fax number is displayed on the screen. ■ Press Menu and...
Quick Guide - Page 21

... that matches the size of rings before the WorkForce 500 Series answers, see page 14. Replace the phone on . When your telephone rings,... you select. Press r to continue. If you see the error message Paper out. If the incoming fax pages are received, you...the hook. Note: To change the number of paper you see the screen shown above. Receiving Faxes 21 Load more paper and press the x...
Quick Guide - Page 24

... Print. Tip: It's a good idea to check for updates to your printer software 3. See page 38 for instructions. You see a window like this one: Select EPSON Stylus WorkForce 500 Series Click here to your Windows® or Macintosh® computer. Open a photo or document in Windows 1. Printing in an application. 2. Printing From Your Computer This...
Quick Guide - Page 26

Mac OS® X 10.5 1. Select EPSON WorkForce 500 as the Printer setting. 10. Open a photo or document in an application. 2. Select EPSON WorkForce 500 Click to start printing. Click OK or Print to expand 4. Check ink cartridge status Cancel printing Printing With a Macintosh See the section below for your print job. Click d to expand the Print window, if necessary. 26 Printing...
Quick Guide - Page 28

... - Open a photo or document in the Paper Size list for details. 7. Click Print. 9. Note: To reduce or remove red-eye effects in the dock. Select Page Setup from the pop-up menu and select Fix Red-Eye. 8. See the on-screen Epson Information Center for your print job, click the printer icon in photos...
Quick Guide - Page 30

... Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Photo Quality Self-adhesive Sheets Epson Iron-on the next screen). This tells the WorkForce 500 Series what kind of paper you're using, so the ink coverage can be adjusted accordingly. To monitor your printer software...
Quick Guide - Page 33

... head. You must replace the cartridge first (see a message on the display screen. Press the Setup button. 3. Select Maintenance and press OK. 4. Cleaning lasts around 1 minute. If you don't see any dried ink soften. Load letter-size plain paper in the sheet feeder. 2. Note: If you do not use your WorkForce 500 Series and wait at...
Quick Guide - Page 34

... button. 2. Checking the Ink Cartridge Status Your WorkForce 500 Series will let you know when an ink cartridge is low or expended by displaying a message on your screen may show it is expended even if the other updates retrieved from Epson, see a screen asking if you try to replace the cartridge, if necessary. To check ink cartridge status from the display screen anytime, follow these...
Quick Guide - Page 35

... them inside from out in the cartridge after the "replace cartridge" indicator comes on images printed, print settings, paper type, frequency of opening the package. Purchasing Epson Ink Cartridges 35 You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at least 3 hours before using them to room temperature for priming the printer. The use up to warm...
Quick Guide - Page 36

... them immediately with soap and water. Keep ink cartridges out of the reach of it up. If a cartridge is low or expended, you see a message on the display screen, press the Setup button, select Maintenance, and press OK. Turn on the display screen. Replacing Ink Cartridges Make sure you have a new ink cartridge before you see a message on the WorkForce 500 Series.
Quick Guide - Page 37

...an ink replacement message on the display screen, ink charging is charging. Replacing Ink Cartridges 37 Caution: Do not remove any other labels or seals, or ink will leak. 6. Remove the yellow tape from the package. Close the scanner. 9. If you remove a low or expended ink cartridge, you replace all the cartridges securely. Caution: To conserve ink, never turn off the WorkForce 500 Series...
Quick Guide - Page 38

... or Programs, select EPSON, and click EPSON WorkForce 500 Series Driver Update. Printing and Copying Problems ■ Make sure your WorkForce 500 Series software. With Windows, you 're having trouble using your on the Maintenance tab in sleep mode to your paper is in the printer settings window. Note: If the screen is dark, the WorkForce 500 Series is loaded printable...
Quick Guide - Page 40

... Fax Settings, select Communication, and turn off the V.34 and ECM (Error Correction Mode) settings. ■ If the WorkForce 500 Series is connected to a telephone wall jack. Contact your printouts or they are not recommended), or use Epson papers (see page 5) and genuine Epson ink cartridges (see page 36). ■ If you notice light or dark bands...
Quick Guide - Page 43

... handle used ink cartridges; there may be ink remaining around the printer. If ink gets on your hands, wash them immediately with soap and water. If the liquid crystal solution gets on the document table when placing the originals. ■ Do not open the scanner section while the product is needed to clean the LCD screen. Leaving cartridges uninstalled...
Start Here - Page 3

...minutes.  Caution: Don't turn off the WorkForce 500 Series while the ink system is initializing or you'll waste ink. 4 Install ink cartridges Note: Don't load paper before installing the ink cartridges. 1 Lift up the scanner. 2 Open the cartridge cover. 3 Shake the ink cartridges, then unpack them. 4 Remove only the yellow tape from each cartridge. Caution: Don't remove any other seals...
Start Here - Page 7

... to 6 PM, Pacific Time, Monday through Friday. when you see this screen, click Open the Printer List. 8 Follow the steps on -screen Epson Information Center. Epson Technical Support Internet Support Visit Epson's support website at epson.com/support and select your product for easy access to the WorkForce 500 Series User's Guide, FAQs, online troubleshooting advice, and software downloads...
Start Here - Page 8

... Supplies Central is a trademark of their respective owners. DuraBrite is a registered trademark and WorkForce is a service mark of Epson photo papers at www.epson.com/ink3 (U.S. Simple. To find your number! Epson disclaims any and all rights in XXXXXX Epson WORKFORCETM 500 Series Ink Cartridges Color Standard Capacity High Capacity Black 69 68 Cyan 69 68 Magenta 69...

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