Dell XPS 8300 Support Question
Dell XPS 8300 Support Question
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Question posted by dderekcurtis on October 26th, 2011
Dell Xps 8300 Will Not Power-up
Changed ram from 4 by 1 gb to 2 by 1 gb plus 2 by 4 gb. Amber light came on and then nothing. The power supply light in the back just blinks when the plug is inserted and it stays off. I reseated all the memory and checked that everything was generally in order and then tried to power up but it does not work. Does the power supply light off means that the power supply is damaged??? Please advise.
Current Answers
Answer #1: Posted by Sanstorm999 on December 20th, 2011 10:35 AM
Sanstorm999
Member since:
December 20th, 2011 Points: 9,990
Member since:
December 20th, 2011 Points: 9,990
Dell's a very picky with the brand of RAM you install. These is because a list of accepted brands of RAM is stored in the system BIOS
Also you have to ensure that your system supports the specification, size and quantity of RAM you are trying to install.
Your PSU (power supply unit) is probably fine BTW. It is your combination of RAM and system compatibilty that is causing the boot problem.
Best to check a RAM re-seller website such as crucial.com to see what the actual RAM upgrade options are for your particular system
Related Dell XPS 8300 Manual Pages
Owner's Manual - Page 1
Dell™ Dimension™ 8300 Series
USB 2.0 connectors (2) headphone connector
Service Tag
power connector voltage selection switch serial connector keyboard connector center/LFE connector line-out connector microphone connector USB 2.0 connectors (6)
CD or DVD activity light CD or DVD drive eject button floppy drive eject button* floppy drive light* hard drive light power button
*On ...
Owner's Manual - Page 5
...Power Problems 44 Printer Problems 46 Scanner Problems 47 Sound and Speaker Problems 48
No sound from speakers 48 No sound from headphones 49 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 50
3 Advanced Troubleshooting
Diagnostic Lights 54 Dell... Microsoft® Windows® XP 66 Before You Begin 66 Reinstalling Windows XP 66
Contents 5
Owner's Manual - Page 9
... electric shock, do not use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
• Ensure that nothing rests on a bed, sofa, or rug. do not place your...of this product during an electrical storm.
• To help prevent electric shock, plug the computer and device power cables into the network adapter.
• To help avoid the potential hazard of ...
Owner's Manual - Page 10
... back panel must be manually set to the 115-V position even though the AC power available in your online Dell™
documentation or in the sequence indicated. Also, disconnect any time the computer is equipped with a fixed-voltage power supply do not have a voltage selection switch on the back panel and operate at only...
Owner's Manual - Page 39
... the power button again to ensure that configures a program so it runs in its documentation or on the screen.
Many software manufacturers maintain websites with information that you solve the problem. Windows XP provides a Program Compatibility Wizard that the values or characters you are entering are valid. Other software problems
CHECK THE SOFTWARE...
Owner's Manual - Page 50
... computer. See page 54.
Check the connector for bent or broken pins. (It is normal for your speaker system includes a subwoofer, ensure that the monitor is lit or blinking, the monitor has power. S W A P T H E P O W E R C A B L E S - If the screen is blank
NOTE: See the monitor documentation for instructions on . www.dell.com | support.dell.com
Video and Monitor...
Owner's Manual - Page 62
... screen.
62 Advanced Tr oubleshooting
Using Windows XP Device Driver Rollback If a problem occurs on your first time to use Windows XP Device Driver Rollback to step 5.
2 When...With the Windows desktop displayed, insert the ResourceCD. Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com and your computer might not work correctly. www.dell.com | support.dell.com
5 Click...
Owner's Manual - Page 80
... view of the inside of drives installed in the figure.
80 Adding Parts drive cables power cables
computer cover* (page 78 and page 100)
power supply
hard drive (page 93)
filler brackets for empty card slots (4) (page 82)
system... as widely as shown in your computer. www.dell.com | support.dell.com
Looking Inside Your Computer
NOTE: The AGP card is removed from the system board.
Owner's Manual - Page 105
Power DC power supply:
Wattage Heat dissipation Voltage (see page 10 for important voltage setting information)
Backup battery
250 W or 305 W
853 BTU (... octave/min 0.5 G at 3 to 200 Hz at 1/2 octave/min
bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec)
-15.2 to 3048 m (-50 to 10,000 ft) NOTE...
Setup Guide - Page 5
... the Internet (Optional 15
Using Your XPS Desktop 18 Front View Features 18 Top View Features 20
Back View Features 24 Back Panel Connectors 26 Software Features 28 Dell Dock 29 Dell DataSafe Online Backup 30
Solving Problems 31 Beep Codes 31 Network Problems 32 Power Problems 33 Memory Problems 34 Lockups and Software Problems 35...
Setup Guide - Page 7
WARNING: Before you begin any of the procedures in this section, read the safety information that shipped with your Dell XPS 8300 desktop.
For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
5 Setting Up Your XPS Desktop
This section provides information about setting up your computer.
Setup Guide - Page 21
1 Media Card Reader light - Covers the FlexBay slot.
7
USB 2.0 connectors (2) -
Using Your XPS Desktop
8 Optical drive eject buttons (2) - Plays or...media card.
3 Optical drive - Indicates if a media card is blinking.
19 A blinking white light indicates
hard drive activity.
Can support an optional Dell FlexBay compatible device such as a
mouse, keyboard, printer, external drive...
Setup Guide - Page 23
... board or the power supply. NOTE: For information on power problems, see "Contacting Dell" on page 33.
21 There may be a problem with either turned off when pressed.
Using Your XPS Desktop
5
Power button and light - Connects to place portable devices such as an external drive, MP3 player, mobile phone, and so on .
• Solid amber - 1 Service Tag and...
Setup Guide - Page 24
...disconnect the device and connect it may not charge when the computer is powered on the computer to your computer while charging a device, it again. ...to charge the device. In such cases, turn off or in sleep state.
Using Your XPS Desktop
6
USB 2.0 connector - Check the device's specifications before connecting the device.
22 CAUTION: Do not connect devices that support
USB...
Setup Guide - Page 27
... available on any installed PCI Express cards. NOTE: The power supply light may vary.
2 Power supply light - 1 Power connector - Connects to the computer. Provide access to connectors...power cable. NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer.
25 Using Your XPS Desktop
5 Security cable slot - The appearance of the power supply....
Setup Guide - Page 30
Using Your XPS Desktop
Software Features
Productivity and Communication
You can use your computer to watch videos, play games,... on portable products such as digital cameras and cell phones. You can also edit and view digital photographs and images. Check your purchase order for software installed on connected TVs, projectors, and home theater equipment.
28
Your optical disc drive may...
Setup Guide - Page 35
...
Power Problems
If the power light is solid amber - The computer resumes normal operation if it is off or in hibernate mode.
• Reseat the power cable into the power connector on the computer and the electrical outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power...
Setup Guide - Page 36
... the power supply.
For assistance, contact Dell (see if that your computer - An unwanted signal is blinking amber - Some possible causes of interference are not using to see "Contacting Dell" on page 61).
34 If necessary, install additional memory (see the Service Manual at support.dell.com/manuals) to the same electrical outlet.
Solving Problems
If the power light is...
Setup Guide - Page 66
For more information regarding the configuration of your computer.
Specifications
This section provides information that you may vary by region. Computer Model
Dell XPS 8300
Processor
Type
Intel Core i5 Intel Core i7
System Chipset
Type
Intel H67
Drives
Internally accessible
Externally accessible
two 3.5-inch bays for SATA hard drives
...
Setup Guide - Page 69
Battery
Type
3 V CR-2032 lithium coin-cell
Power
DC Power Supply
Wattage Input voltage Input frequency Output current
460 W 115/230 VAC 50/60 Hz 8 A/4 A
Specifications
Communication
Network adapter 10/100/1000 Ethernet LAN on system ...
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